OpenScape™ Contact Center Enterprise is an integrated multi-chan-nel contact center solution featuring advanced skills-based routing for the mid-to-large contact center, with up to 1,500 active agents on a single server. Multiple OpenScape Contact Center Enterprise servers can be networked across physical or virtual sites for in-
OpenScape™ Contact Center Enterprise is an integrated multi-chan-nel contact center solution featuring advanced skills-based routing for the mid-to-large contact center, with up to 1,500 active agents on a single server. Multiple OpenScape Contact Center Enterprise servers
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Starting the Call Center operation We suggest performing the following configurations in Elastix prior to start the Call Center, they will be detailed below: 1. Install the Call Center module 2. Create a group with permissions in Elastix for Call Center Agents 3. Create us
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