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TEMPUR-Ergo Smart BasePowered by Sleeptracker AIOWNER’S MANUALMANUEL DU PROPRIÉTAIREMANUAL DEL PROPIETARIOTempur-Pedic Customer Service U.S. : 1-844-309-3597 Canada : 1-800-887-4321 México: 01-722-273-1810Service à la clientèle Tempur-Pedic É-U. : 1-844-309-3597 Canada : 1-800-887-4321 México: 01-722-273-1810Servicio al Cliente Tempur-Pedic É-U. : 1-844-309-3597 Canada : 1-800-887-4321 México: 01-722-273-1810

table of contentsSafety Precautions and Usage Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4Base Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Quick Reference Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8Remote Control Pairing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Emergency Battery Backup Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-13

table des matièresConsignes de sécurité et directives d’utilisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-17Aperçu de la base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Guide de référence rapide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Télécommande . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20-21Couplage des télécommandes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Boîtier des piles de secours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Dépannage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Garantie. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25-26

tabla de contenidosPrecauciones de Seguridad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27-30Diagrama de la Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Guía de Conexiones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Control Remoto . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33-34Configuración de Control Remoto . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Caja de Emergencia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Solución de Problemas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Garantía. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38-39

safety precautions and usage statementsAttention: Important Safety DisclaimersRead all instructions before using your TEMPUR-PEDIC ERGO SLEEPTRACKER SYSTEM adjustable base.TMSAVE THESE INSTRUCTIONS.To reduce the risk of shock, burns, fire or injury:Always unplug the base from the electrical outlet before servicing anypart of the base. To reduce risk of electric shock, unplug the base beforecleaning. To safely disconnect, ensure the base is in a flat position with allmotors off, and unplug from power source.Keep the power cord away from heated surfaces. Never operate the basewhen the air openings are blocked. Keep air openings free of lint, hair andthe like. Do not drop or insert any object into any opening.Discontinue use of the bed base and contact a qualified service center if: ithas a damaged cord or plug, is not working properly, or has been droppedinto water.Only use this bed base for its intended use as described in this manual.Do not use accessories/attachments that are not recommended by themanufacturer.Close supervision is required when the bed base is used by or near children,convalescents or disabled persons.Outlet Safety:For optimal safety and operation, plug bed base into asurge protector (not included).The bed base should only be plugged directly into a wall outlet or surgeprotector (recommended). Improper connection of the equipment can resultin the risk of electrical shock, electrical fire or faulty operation of this bedbase. If the plug does not fit your outlet, contact a qualified electrician toinstall a suitable outlet. Unauthorized modification or failure to use a walloutlet or surge protector could void the electrical portion of your warranty.Warranty Warning:Do not open or tamper with control box, motors, or remote (with theexception of battery compartments). The warranty will be void if the internalworkings of these components are tampered with. For complete warrantyinformation refer to the warranty information section on pages 12-13. The TEMPUR-PEDIC ERGO SLEEPTRACKER SYSTEM adjustable basesare designed solely for in-home use. This base was not designed as ahospital bed and is not designed to meet hospital standards. Do not use thisbase with TENT TYPE oxygen therapy equipment or near explosive gases.TM Pets and Small Children:Children and pets can be crushed or killed if they become entrapped inmoving parts of the bed. Before you reposition the base, check to be surechildren and small pets are not near or under the base. Do not teach childrento operate the remote.Immediately dispose of all packaging materials as they may pose asmothering risk to small children and pets.Safety Features:Manual operation – If something gets caught in the platform when flattened,you can manually raise the platform up by lifting at both the head and footto relieve pressure and allow for release.Child-lockout – This remote control is programmed with a child-lock safetyfeature. Information on activation and deactivation of this feature can befound on the Remote Control page(s) and on the back of your remotecontrol.Emergency stop – Stop the motion of the platform by pressing any buttonon the remote control or by pushing the button on the Battery Backup Boxlocated underneath the base.Power outage – Use the “Emergency Battery Backup Box” as a temporarypower source to get the base to a desired position. Instructions on howto operate the Battery Backup Box are on the Emergency Battery Backuppage(s).Power Ratings:INPUT:AC 100–240V 50/60 HZ 2.0AOUTPUT:DC 29V 2.0AWATTS:58WIn-Home Use and Hospital Disclaimer:1

safety precautions and usage statementsProduct Ratings:Fabric Care:The lift motors are not designed to operate continuously for more than two[2] minutes in an eighteen [18] minute time period or approximately 10% dutycycle. Attempting to circumvent or exceed this rating will shorten the lifeexpectancy of the product and may void the warranty.To prolong the life of your fabric, protect from direct sunlight wheneverpossible. For spot cleaning, wipe area with a light damp sponge or vacuumwith a soft brush attachment to remove particles. Keep at a minimum of30cm (12 inches) away from direct heat sources.The massage motors are not designed to operate continuously for morethat 30 minutes at a time. Please allow the massaging system to rest for 30minutes after automatic massage shut off before restarting.For deeper cleaning, blot liquid spills with a clean dry cloth. Wipe with a cleancloth dampened with warm water. Do not wet excessively. A soft bristle brushmay be used to remove ingrained soil. Avoid scratching by gentle brushing.Wipe with a clean cloth dampened with warm water to remove residues afterbrushing. Dry in shade away from direct heat.Weight Limits:The recommended weight limits on the TEMPUR-PEDIC ERGO SLEEPTRACKER SYSTEM are:Twin Long / Full / Queen / King / Split CA King / CA King: 700 pounds.TM Maximum weight the bed can support per person is 275 pounds with theweight evenly distributed across the head and foot sections. This productis not designed to support or lift this amount of weight in the head or footsections alone. NOTE: Exceeding the recommended weight restrictions coulddamage your TEMPUR-PEDIC ERGO SLEEPTRACKER SYSTEM and voidyour warranty. For best performance, you should enter and exit the TEMPURPEDIC ERGO SLEEPTRACKER SYSTEM while it is in the flat or fullylowered position.TMTM TEMPUR-PEDIC ERGO SLEEPTRACKER SYSTEM fits easily insidebed frames, furniture beds and platform beds that are certified to hold aminimum of 900 pounds. If using this adjustable base without the legsand placing directly on a bed frame or platform bed, cross-bed supports(slats) are strongly recommended to ensure TEMPUR-PEDIC ERGO SLEEPTRACKER SYSTEM maintains stability during operation.TM TM Exceeding this weight restriction could damage the bedand/or cause injury and will void the warranty.Acoustics:In normal base operation the wheels, which allow the bed to maintain itsdistance from the wall, will make contact with the steel platform supports ofthe base creating a contact noise. When entering, exiting or shifting weighton the base, this contact noise may be audible as the wheels make contact.This is normal.2If persistent marks remain visible after cleaning, seek professional advice.FCC Compliance:NOTE: This equipment has been tested and found to complywith the limits for a Class B digital device, pursuant to part15 of the FCC Rules. These limits are designed to providereasonable protection against harmful interference in a residentialinstallation. This equipment generates, uses and can radiate radiofrequency energy and, if not installed and used in accordancewith the instructions, may cause harmful interference to radiocommunications. However, there is no guarantee that interferencewill not occur in a particular installation. If this equipment doescause harmful interference to radio or television reception, whichcan be determined by turning the equipment off and on, the useris encouraged to try to correct the interference by one or more ofthe following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different fromthat to which the receiver is connected. Consult the dealer or an experienced radio/TV technician forhelp.CAN ICES-3 (B)/NMB-3(B)Tempur-Pedic Sleeptracker System

safety precautions and usage statementsFor Tempur-Pedic Ergo For assistance visit our web site: www.sleeptracker.comSystem ComponentsSleeptracker Sleep Monitoring System Model STS-40 / STS-40A:- One Sleeptracker Processor Units- One or two Sleeptracker Sensors*Sleeptracker Smart Cable Model STC-10Quick Start Card with QR codeSafety and Warranty Information*Note: the number of sensor units included depends on the particularTempur-Pedic Ergo Sleeptracker System size purchased.SpecificationsSleeptracker Sleep Monitoring System Model STS-40 / STS-40A:- Input power: 5V DC, 500mA- Wi-Fi mode: 802.11 b/g/n 2.4G Band- Wi-Fi frequency range: 2412.0–2462.0 MHz- Wi-Fi AP broadcast: 2.4GHz- Wi-Fi AP channel: Variable, 1 through 11.Channel selection is performed by scanning the area to choose anon-overlapping channel.- Wi-Fi output power: 0.25 wattsSleeptracker Smart Cable Model STC-10: - Input power: 29V DC, 100mA- Output power: 5V DC, max 500mAServices and app availability are subject to change at any time, may not beavailable in all areas and may require separate subscriptions.This product is not a medical device and should not be used to diagnose ortreat any medical condition.Designed in Santa Cruz, CaliforniaMade in ChinaSystem Requirements: Mobile device running iOS or Android Existing Wi-Fi networkRequires Tempur-Pedic Sleeptracker app from Fullpower Technologies,available on the Apple App Store or on Google Play. Requires Wi-Ficonnection to your home network, and Internet access via a router or modem. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S.and other countries. App Store is a service mark of Apple Inc., registered inthe U.S. and other countries. iOS is a trademark or registered trademark ofCisco in the U.S. and other countries and is used under license.Google Play, Android and the Google Play logo are trademarks of Google Inc.100–240 V AC 50/60 HzCertifications:- FCC Part 15B, FCC Part 15C- Industry Canada ICES-003, RSS-210 2019 Tempur Sealy International, Inc.All rights reserved. Tempur-Pedic is a registered trademark of Tempur SealyInternational, Inc. Tempur-Pedic Ergo and Tempur-Pedic Ergo Extend aretrademarks of Tempur Sealy International, Inc. 2005–2019 Fullpower Technologies, Inc.All rights reserved. U.S. and international patents granted and pending.Sleeptracker is a trademark of Fullpower Technologies, Inc., registered in theU.S. and other countries.Contains either transmitter module FCC ID: H8N-WLL6540, IC:1353A-WLL6540 (or) FCC ID:2AF2O-FPM20, IC: 20700-FPM20Tempur-Pedic North America, Inc.1000 Tempur WayLexington, KY 40511Tempur-Pedic Canada145 Milner Ave.Scarborough, Ontario M1S 3R13

safety precautions and usage statementsFCC Certification StatementThis equipment complies with Part 15 of the FCC Rules. Operation of thisequipment is subject to the following two conditions: (1) the equipment maynot cause harmful interference, and (2) the equipment must accept anyinterference that might cause undesired operation.Radio and Television InterferenceThis equipment has been tested and found to comply with thelimits for a Class B digital device, pursuant to Part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmfulinterference in a residential installation. This equipment generates, uses,an can radiate radio frequency energy and, if not installed and used inaccordance with the instructions, may cause harmful interference to radiocommunications. However, there is no guarantee that such interference willnot occur in a particular installation. If this equipment does cause harmfulinterference to radio or television reception, which can be determined byturning the equipment off and on, the user is encouraged to try to correct theinterference by taking one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that towhich the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.Important: Any changes or modifications not expressly approved by TempurSealy International (”Tempur”) could void the electromagnetic compatibilitycompliance and negate your authority to operate this equipment.This equipment was tested for FCC compliance under conditions thatincluded the use of Tempur peripheral devices and Tempur cables andconnectors between system components. It is important that you use Tempurcables and connectors between system components to reduce the possibilityof causing interference to radios, television sets, and other electronic devices.You can obtain proper Tempur cables and connectors through an Tempurauthorized dealer.Responsible party (contact for FCC matters only):Tempur-Pedic North America, Inc.1000 Tempur WayLexington, KY 40511Sleeptracker Sleep Monitoring System model STS-40 / STS-40A contains4either transmitter module FCC ID: H8N-WLL6540, IC: 1353A-WLL6540 (or)FCC ID:2AF2O-FPM20, IC: 20700-FPM20Industry Canada Statement of ComplianceThis device complies with Industry Canada license-exempt RSS standard(s).Operation is subject to the following two conditions: (1) this device may notcause interference, and (2) this device must accept any interference, includinginterference that may cause undesired operation of the device. This devicecomplies with ICES-003 Class B specifications of Industry Canada.Responsible party (contact for Industry Canada matters only):1390658 Ontario Inc (Tempur Canada)145 Milner Ave.Scarborough, OntarioM1S 3R1Sleeptracker Sleep Monitoring System model STS-40 / STS-40A containseither IC 1353A-WLL6540 or IC 20700-FPM20.Exposure to Radio Frequency EnergyThis equipment complies with radiation exposure limits set forth in the FCC’sOET Bulletin 65 and Industry Canada’s RSS-102 standard for an uncontrolledenvironment. This equipment should be installed and operated with minimumdistance of 20cm (about 8 inches) between the radiator and your body. Thisequipment must not be co-located or operating in conjunction with any otherantenna or transmitter.Pacemaker NoticeIf you use a medical device such as a pacemaker or implantable cardioverterdefibrillator (ICD), please consult your physician before using this product.

base overviewTo access all the features of your smart base, please download the Tempur-Pedic Sleeptracker app and setup using theQR code found under the base by raising the head of the base to the full upright position.Control SleeptrackerBoxSmart Cable USBPortsBatteryUnderbedBackup BoxLightSleeptrackerSensor Massage MotorSleeptrackerProcessor USB ExtensionCableHead MotorMassage MotorFootMotorSleeptrackerSensor USB PortsUnderbed Light5

quick reference guideNot to scale. For illustration purposes only. Read all instructions before beginning installation.Control BoxInputPower CordPower SupplyPower CordSleeptrackerSensor connectionportsto head andfoot motors(massage andlift). Installedunder the base.SleeptrackerSensor USB Charging PortsSplitterSleeptrackerSmart Cable BatteryBackup BoxSleeptrackerProcessor USBExtensionCable6USB ChargerUnderbed Lighting

remote controlRemote Control arrives paired to the adjustable base. Three (3) AAA batteries are required to operatethe remote.MASSAGEHead Zone Massage ControlActivates simple steady-state massage and togglesthrough 2 intensity levels. Low, high and off.Foot Zone Massage ControlActivates simple steady-state massage and togglesthrough 2 intensity levels. Low, high and off.Massage Wave Mode ControlTurns on and activates programmed massagemode. Toggles wave modes 1, 2 ,3 and off. Intensitydefault to low.There are 3 possible wave massage modes and 2 intensity levels tochoose from. Press the Wave Massage Mode Selector to choose thedesired mode (1,2,or 3), then use the Head Massage and/or the FootMassage buttons to cycle through the available intensity levels. Once themassage mode is chosen, it will run for 30 minutes unless it is cancelledby pressing the Wave Massage Mode Selector button repeatedly untilmassage stops.If one of the wave massage modes is not needed, pressing Head and/orFoot Massage buttons will initiate massage for those sections and cyclethrough 2 different intensity levels as well as "OFF".ADJUSTIMPORTANT!: For your safety, read the owner’s manualcarefully and completely before operating this product.Electric shock may occur if electrical components are notinstalled or operated according to these guidelines.Head Position AdjustmentsUse to raise and lower the head section of youradjustable base.Foot Position AdjustmentsUse to raise and lower the foot section of youradjustable base.7

remote controlRemote Control arrives paired to the adjustable base. Three (3) AAA batteries are required to operatethe remote.* Not user programmable.‡ Can be reprogrammed to user desired position.The ZERO G, TV in Bed, Anti-Snore, and Favorite 1 in bedpresets can be re-programmed to any position chosen by theuser. Simply adjust the bed to the desired position, then holdany of the 4 buttons down until the remote backlight flashestwice. The button is now re-programmed.To restore the buttons to their original positions, depressthe One-touch Flat and Zero-G buttons simultaneously for 5seconds. The remote backlight will flash twice to indicate theoriginal positions have been restored.PRESETZero G ‡Adjusts your legs to relieve pressure off the lowerback.Flat *One-Touch Flat lowers head and foot to flatposition and turns off massage (if running).TV in Bed Preset Position ‡Brings head and foot into position for viewing TV.Anti-Snore Preset Position ‡Raises the head of the bed slightly to help openairways.Favorite 1 Preset Position ‡Reprogrammable Preset Position.Underbed LED lighting *Turn on/off underbed LED lighting.8TANDEM MODE (for Twin XL/Split CA King x 2 bases only)Immediately after installation, the bases will operate in unison. Inorder to have both bases operate independently, either downloadthe Tempur-Pedic Sleeptracker app and enable the split systemsetting during setup, or use the remote control to turn TandemMode off.To turn Tandem Mode off, press and hold FLAT Favorite 1 Presetfor six (6) seconds. Remote backlight will flash twice. TandemMode is now off and both bases will operate independently.To turn Tandem Mode on, press and hold FLAT TV In Bed Presetfor six (6) seconds. Remote backlight will flash twice. TandemMode is now on and both bases will operate in unison. This is thefactory setting.Child Lock FeatureActivate Child LockPress and hold the HEAD UP and FOOT UP buttonstogether for 3 seconds until the remote backlightflashes twice.The remote is now in Child Lock. Pressing anybuttons while in Child Lock will yield no movementto your adjustable base.Deactivate Child LockPress and hold the HEAD DOWN and FOOT DOWNbuttons together for three (3) seconds, then holdHEAD UP and FOOT UP for three (3) seconds untilthe remote backlight flashes twice.The remote is no longer in Child Lock. The remoteand adjustable base will work normally.

remote control pairingThe original remote that comes in the box is already paired to the adjustable base. No further action isrequired. In the event that the remote is not paired with the base, follow the steps below.STEP 1STEP 3Locate the battery backup box andpress the button TWICE. A light on thebattery back up box will illuminate.Test all remote functions. If the remote buttons do not impact theadjustable base movements, please repeat the process again or callTempur-Pedic customer service: U.S. 1-844-309-3597 Canada :1-800-887-4321 México: 01-722-273-1810Batterybackup boxbuttonSTEP 2*ALTERNATE REMOTE PAIRING PROCESSLocate the control box (see base overview on page5) and press the button twice. A green LED light willilluminate on the control box. On the back of the remote,press and hold the PAIR button. The PAIR button willilluminate blue and start flashing. When the PAIR buttonstops flashing, the green LED light on the control boxwill go out. Release the PAIR button. The remote is nowpaired to the adjustable base.Remove the back cover of the remote,press and hold down the PAIR button.The PAIR button will illuminate blue andstart flashing. When the PAIR buttonstops flashing, the illuminated light onthe battery backup box will go out.Release the PAIR button. The remote isnow paired to the adjustable base.PAIRButton9

emergency battery backup boxTwo (2) 9 Volt batteries are required to operate the battery backup box feature and are NOT included.OVERVIEWFor emergency use only, in case of a power outage.In the event that the base is stuck in an articulated positionduring a power outage, the battery backup box will returnthe base to a flat position. Batteries are not to be used fornormal operation of the base.STEP 1Install the 9 Volt batteries into the provided battery backupbox. Do not mix brand name batteries.STEP 2Press the button on the battery backup box to lowerthe base to flat position.SleeptrackerSmart Cable BatteryBackup BoxControl Box10For Tempur-Pedic customer service call: U.S. 1-844-309-3597 Canada: 1-800-887-4321 México: 01-722-273-1810

troubleshootingIf one or more functions on the bed base have stopped operating:ADJUSTABLE BASE Check under the bed base to verify that the wired connections are secure and that there are no cords or beddingobstructing the movement of the base. Check to ensure the LED light is illuminated on the control box. If there is no light, verify that the input and powercords are properly connected. Unplug the base for 60 seconds to reset the electronic components. Plug bed base into a different electrical outlet, or test current outlet with another working appliance (a grounded,electrical surge protector is recommended).REMOTE Ensure that your remote batteries are properly installed or do not need replacing. Ensure Child Lock feature is not enabled. See page 8 for more information. Ensure that the remote control is paired to the bed base.Sleeptracker For support with Sleeptracker Monitor please email [email protected] If your issue is not resolved by following the instructions above, please locate the serial number on the warranty cardor back of the remote control and call the customer service team for your region.For Tempur-Pedic customer service call: U.S. 1-844-309-3597 Canada: 1-800-887-4321 México: 01-722-273-181011

warranty informationLimited Warranty for TEMPUR-PEDIC ERGO SLEEPTRACKER SYSTEMTM the defective part.TEMPUR-PEDIC NORTH AMERICA, LCC (TEMPUR-PEDIC ) WARRANTS THAT IT WILL,AT TEMPUR-PEDIC ’S OPTION, REPLACE OR REPAIR PURCHASER’S TEMPUR-PEDICERGO SLEEPTRACKER SYSTEM MODEL IF IT IS DEFECTIVE DUE TO FAULTYWORKMANSHIP OR MATERIALS, SUBJECT TO THE LIMITATIONS DESCRIBED IN THISWARRANTY. TM TEMPUR-PEDIC UNDERTAKES NO RESPONSIBILITY FOR THE QUALITY OF THEGOODS EXCEPT AS OTHERWISE PROVIDED IN THIS WARRANTY. THERE ARE NOWARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE THEREOF. YEARS 1 THROUGH 3: FULL COVERAGE OF PARTS AND LABORTEMPUR-PEDIC ERGO SLEEPTRACKER SYSTEM is warranted against defectsin the workmanship or materials for a period of three (3) years from the warrantycommencement date. During these first three years of the warranty, the entire product isso covered, including factory supplied electronics, electrical components, Sleeptrackercomponents, drive motors and power supply components. Upon notice during the firstthrough third year from the warranty commencement date, Tempur-Pedic will sendreplacement parts to the purchaser, at no cost, in order to replace any such defectivepart. In addition, Tempur-Pedic will pay all authorized labor and transportation costsassociated with the repair or replacement of any parts which Tempur-Pedic determinesto be defective. This three (3) year warranty shall not apply if the purchaser does notreturn any and all defective parts to Tempur-Pedic within 15 days of purchaser’s receiptof such replacement parts furnished. Return of the frame, however, should it need to bereplaced, is not required.TM THIS WARRANTY APPLIES ONLY TO TEMPUR-PEDIC ERGO SLEEPTRACKERSYSTEM MODEL. THIS MODEL MAY BE IDENTIFIED BY REFERENCE TO THE SERIALNUMBER ON THE PRODUCT.TMFRAME ONLY - YEARS 1 THROUGH 25 WARRANTYNotwithstanding the above, Tempur-Pedic extends a 25 Year Warranty on the frameitself used in this product. Specifically, Tempur-Pedic warrants that for a full 25 years,any defect in the workmanship or the materials used in the frame itself shall be covered.In the event of a frame defect, full product replacement will be offered. For purposesof this 25 Year Warranty, the frame consists of the metal structure of the base andspecifically excludes its cover, its side rails, decking and legs, actuator lift and massagemotors, control box, remote controls, power supply, Sleeptracker components, and anypower supply cords. ADDITIONAL TERMS AND CONDITIONSIn no instance will this warranty cover any damage attributable to misuse or to normalwear and tear or to excessive weight placed upon the product. Nor will this warrantycover any purchaser other than the original purchaser nor will it cover productpurchased from an unauthorized third party. If you are not the original purchaser of thisproduct, you take “as is” and “with all faults.” If you did not purchase this TEMPUR-PEDICERGO SLEEPTRACKER SYSTEM directly from Tempur-Pedic we will require proofof purchase from you demonstrating that you are the original purchaser and eligible tomake a valid claim under this Warranty.TM In no instance will this warranty cover any damage attributable to misuse or to normalwear and tear or to excessive weight placed upon the product. Nor will this warrantycover any purchaser other than the original purchaser nor will it cov

on the remote control or by pushing the button on the Battery Backup Box located underneath the base. Power outage – Use the “Emergency Battery Backup Box” as a temporary power source to get the base to a desired position. Instructions on how to operate the Battery Backup Box are on the Emergenc