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Stay Competitivewith Epicor VirtualAgent (EVA)Elizabeth CainSr. Manager, Product MarketingSteve CoolidgeSr. Product ManagerJune 16th, 2020 2020 Epicor Software Corporation

Housekeeping All lines mutedEnter questions in Q&A boxAll questions answered duringQ&A sessionWebcast is being recordedRecording shared via email toreplay at your leisure or shareit with colleagues 2020 Epicor Software Corporation 2015 Epicor Software Corporation2

Agenda Brief Introduction and Overview of EVAWhat’s New in Epicor ERP 10.2.600 for EVAWhat’s New in June 30 EVA UpdateYour Cloud AI RoadmapQ&A 2020 Epicor Software Corporation 2015 Epicor Software Corporation3

Safe Harbor StatementFORWARD-LOOKING STATEMENTS. Some of the information in the presentations constitute forwardlooking information, including with respect to future product strategies, financial condition, results ofoperations, continued profitability and activities of Epicor. While these forward-looking statementsrepresent our current judgment, these statements are based on assumptions that are subject to a widerange of risks and our actual results could differ materially. Epicor undertakes no obligation to revise orupdate publicly any forward-looking statements. 2020 Epicor Software Corporation 2015 Epicor Software Corporation4

A 2019 Gartner CIO Agenda survey that gathered data from more than 3,000 CIO respondents in 89 countries and all major industries, concludedthat artificial intelligence is now considered the top game-changer technology1AI in the Workplace70%Usage percent oforganizations by 20212Virtual Agent Usage50%Usage percent in Industry 4.0ecosystems by 20223AI Market Share30%Intelligent apps share Ofenterprise apps market by 20224AI Becomes the New UI33%Percentage of traditionalscreen-based appsreplaced by AI UI by 202251Gartner(October 16, 2018). Gartner Survey of More Than 3,000 CIOs Reveals That Enterprises Are Entering the Third Eraof IT [Press release]. Retrieved from -of-it2Gartner (January 24, 2019). Gartner Predicts 70 Percent of Organizations Will Integrate AI to Assist Employees’Productivity by 2021 [Press release] Retrieved from tions-will-int 2020 Epicor Software Corporation3Gartner:Top 10 Strategic Technology Trends for 2019, Published:15 October 2018, Analysts: David Cearley, Brian Burke(2019). Retrieved from accelerators/cognitive5IDC Futurescape: Worldwide IT Industry 2019 Predictions, Published: October 2018, Analysts: Frank Gens et al. Retrievedfrom https://www.idc.com/getdoc.jsp?containerId US444038184GIDC 2015 Epicor Software Corporation5

EVA app featuresMicrosoft Azure AICloud services for all Epicorcustomers large or smallMobile app agentRuns in Epicor Collaborate too!Conversational UXNatural language processing that iscontext aware 2020 Epicor Software Corporation 2015 Epicor Software Corporation6Queries and updatesCustomers, suppliers, parts, pricing,bins, quantitiesCreate Quote/PO/RMAApproval functions tooInformation card displayFormatted info with time-savingbutton choices

EVA solves problems today for Epicorcustomers and lays a strong foundation forintelligent technologies that will integrate withtheir Epicor system.AccelerateAccessAttractOnboardthe pace of yourbusiness.information at yourfingertips, anytime,anywhere.the next-generationworkforce withmodern tools.new employees tostart using ERP withlittle or no training. 2020 Epicor Software Corporation 2015 Epicor Software Corporation7

EVA Voice and Text Skill List Customers and Sales Suppliers and PurchasesDisplay Customer Details Display Contact Details Create Single-Line Quote Create RMADisplay PO Details Create Single-Line PO Parts and InventoryDisplay Part Details Display Part Pricing Display Part Current Qty 2020 Epicor Software Corporation 2015 Epicor Software Corporation8

EVA Information Card Functions Customers and Sales Parts and InventoryConvert Quote to Order Adjust Part Qty in a BinRemove Credit Hold for an Display Bin DetailsOrder Calculate ATP for a PartGeneral Info for specific Display Contents of SpecificInvoice/Order/RMAWarehouse BinList Invoices/Orders/RMAs for a Suppliers and PurchasesCustomer Approve Purchase OrderView National Accounts for a List Open POs for a SupplierCustomer General Info for Specific PO 2020 Epicor Software Corporation 2015 Epicor Software Corporation9

Demo1 – How to Start Using the EVA App 2020 Epicor Software Corporation 2015 Epicor Software Corporation10

How to Get Started EVA App remains nochargeGoogle Play or Apple AppStoreSys Admin activates appand users first 2020 Epicor Software Corporation 2015 Epicor Software Corporation11

EVA Resources 2020 Epicor Software CorporationTalk to EVA Script (shown)EVA FAQ on EpicWebEVA Installation GuideEpicor University Videos 2015 Epicor Software Corporation12

What’s New in 10.2.600 for EVA 2020 Epicor Software Corporation 2015 Epicor Software Corporation13

Call EVA from Epicor Collaborate Panel 2020 Epicor Software Corporation 2015 Epicor Software Corporation14

Create RMA – Demo 3 2020 Epicor Software Corporation 2015 Epicor Software Corporation15

June 30 EVA 2.0 Update – New Features 2020 Epicor Software Corporation 2015 Epicor Software Corporation16

EVA Language Processing Improvements23%1.0: 62%2.0: 85%Entities22%1.0: 68%2.0: 90%Intents 2020 Epicor Software Corporation 2015 Epicor Software Corporation17

Post From EVA to Collaborate – Demo 4 2020 Epicor Software Corporation 2015 Epicor Software Corporation18

Post From EVA to Collaborate – Demo 5 2020 Epicor Software Corporation 2015 Epicor Software Corporation19

Looking Ahead to EVA Advanced Creating your own EVA skillsPersonalizing the EVA information cards 2020 Epicor Software Corporation 2015 Epicor Software Corporation20

Your Cloud AI Roadmap 2020 Epicor Software Corporation 2015 Epicor Software Corporation21

Common AI TechnologiesAI 2020 Epicor Software CorporationMachine Learning(ML)Computer VisionDeep LearningOCR(Optical CharacterRecognition) 2015 Epicor Software Corporation22Natural LanguageProcessing (NLP)

EVA: intelligence in actionPerceiveNotify 2020 Epicor Software CorporationSuggestAutomate 2015 Epicor Software Corporation23PredictPreventPrioritize

Inventory Level Optimization Optimize floor spaceSet upper and lowerstocking limits 2020 Epicor Software Corporation 2015 Epicor Software Corporation24

Demand Forecasting Historical trendsFuture ordersOutside influences 2020 Epicor Software Corporation 2015 Epicor Software Corporation25

Make to Order Job Cost EstimatesCompares similar jobs Incorporates highnumber of variables 2020 Epicor Software Corporation 2015 Epicor Software Corporation26

IIoT Predictive Maintenance Solves theseproblems:Hard to retaintribalknowledge Downtime delays andlosses Regressionmodels Classificationmodels 2020 Epicor Software Corporation 2015 Epicor Software Corporation27

IIoT Predictive Quality Equipment monitoringpredicts qualityproblems More frequent qualitychecks 2020 Epicor Software Corporation 2015 Epicor Software Corporation28

Cloud Data Lakes Ideal for IoT data Worldwide big datafeeds models Company dataprotected by NDA Shared or exclusivemodels 2020 Epicor Software Corporation 2015 Epicor Software Corporation29

New Epicor White Paper Will be provided with webcastrecording 2020 Epicor Software Corporation 2015 Epicor Software Corporation30

Q&A 2020 Epicor Software Corporation 2015 Epicor Software Corporation31

Thank you!For more information:Contact your Epicor CAM [email protected] 2020 Epicor Software Corporation

EVA FAQ on EpicWeb EVA Installation Guide . [email protected] Title: Stay Competitive with Epicor V