Transcription

College of Health ProfessionsProgram Handbook for Students1

Handbook effective beginning January, 2019Copyright University of Phoenix. All rights reserved.2

Table of ContentsWelcome to the College of Health ProfessionsHow to Use the HandbookSection 1: College OverviewSTATEMENTS OF MISSION, PURPOSE, PHILOSOPHY AND VALUESDEGREE PROGRAMSFOUNDATION OF CURRICULUMCOLLEGE ADMINISTRATIONSection 2: General Policies and StandardsUNIVERSITY POLICIESCOLLEGE OF HEALTH PROFESSIONS POLICIESSection 3: BSHA ProgramBSHA PROGRAM OVERVIEWELECTIVE TRACKSACADEMIC DEGREE AND GENERAL EDUCATION REQUIREMENTSSection 4: BSHM ProgramBSHM PROGRAM OVERVIEWACADEMIC DEGREE AND GENERAL EDUCATION REQUIREMENTSSection 5: MHA ProgramMHA PROGRAM OVERVIEWACADEMIC DEGREE REQUIREMENTSSection 6: MHA/MBA ProgramPROGRAM OVERVIEWACADEMIC DEGREE REQUIREMENTSSection 7: CertificatesUNDERGRADUATE CERTIFICATES3

Welcome to the College of Health ProfessionsTo our undergraduate and graduate students in the College of Health Professions,We’d like to begin by welcoming you to the College of Health Professions (CHP). We are so glad to have you as part ofour CHP community.The health sector is growing rapidly – with areas of innovation and diversification that require us to define health moreand more broadly. No longer is health care simply about making sick individuals well again. Now, it’s aboutpreventing illness and using technology in ways we never imagined to better the health of individuals and populations. It’sabout engaging entire interdisciplinary teams of practitioners and administrators to provide care that places the patientat the center, which reduces cost and increases quality. It’s about working together to create the healthiest world wecan.CHP is an exciting place to be. We are truly “Moving at the Speed of Health Care .” Our motto reflects the importanceof being flexible and open to new ideas as a student of health administration. Studying health administration meansthat you must be prepared for an academic experience that reflects the current state of health in our country: there isalways new information to uncover, new research to explore, diverse individuals and populations with whom to interact,new models of care to embrace, and new ideas to champion.As the leaders of your College, we are extremely focused on creating an environment in which you can be successful. Hereare a few suggestions for working within that environment: be open to learning, create collaborative relationships withyour student colleagues, and connect to your faculty throughout your program. Manage your time wisely, complete allthat is required of you in your courses, follow instructions and take constructive feedback graciously.You are here in CHP because you are drawn to health care and you want to make a difference. Don’t forget why you’rehere.We look forward to the contribution of your thoughts and experience over the next few years of your program andhope that you find your time with us challenging and enjoyable.Welcome.Sincerely,The Academic Leadership of the College of Health ProfessionsDr. Mark Johannsson, DeanDr. Eve Krahe Billings, Associate Dean, Graduate EducationDr. Christina Neider, Associate Dean, Undergraduate Education4

How to Use the HandbookOVERVIEWThe College of Health Professions Program Handbook is a supplement to the University of Phoenix AcademicCatalog. Students are advised to use this handbook as a resource and guide to understanding CHP programpolicies. It is imperative that students understand that they must adhere to all policies and proceduresdetailed in the University of Phoenix Academic Catalog, CHP Program Handbook, and course syllabi.LAYOUTThis handbook is divided into sections that represent policies that are common to every CHP program andthose that are specific to particular programs.PROGRAMSThis handbook contains information on the following programs:Undergraduate ProgramsGraduate ProgramsBachelor of Science in Health AdministrationBSHA v4Master of Health AdministrationMHA v4Bachelor of Science in Health ManagementBSHM v1Dual degree Master of Health Administration andMaster of Business AdministrationMHA/MBA v1Undergraduate CertificatesMedical Records certificateCERT/MR v1Health Information Systems certificateCERT/HIS v1Information on any other active healthcare program, not contained in the list above, can be found in itsoriginal handbook on the student resource page. Students may refer to eCampus, the Academic Catalog,or consult their academic counselor if they are unsure of their program version.FORMSAll required forms and reference documentation referred to within the text of this handbook can belocated in student and faculty resource sites.5

Section 1: College OverviewOVERVIEW OF THE COLLEGE OF HEALTH PROFESSIONSThis section provides an overview of the College of Health Professions. The mission statements of theUniversity of Phoenix and the College of Health Professions are presented first to demonstrate thecongruency of principles and because all activities of the College arise out of, and are aligned with, theUniversity’s mission. The remainder of this section presents information about accreditation, degree programs,foundations of the curriculum, and an overview of the College’s administrative structure.STATEMENTS OF MISSION, PURPOSE, PHILOSOPHY AND VALUESUniversity Mission StatementUniversity of Phoenix provides access to higher education opportunities that enable students todevelop knowledge and skills necessary to achieve their professional goals, improve the performance oftheir organizations, and provide leadership and service to their communities.College of Health Professions VisionTo be a standard of excellence in educating and empowering individuals to improve the quality of healthcare in their communities and the industry.College of Health Professions MissionTo provide students who are enthusiastic about a career in the expanding health care industry with theknowledge, critical skills, and guidance necessary to achieve their professional and personal goals.6

DEGREE PROGRAMSWhether the program is offered online or at a campus location, all degree programs have the samecourses, curriculum, and graduation requirements. Students are required to follow the preferred coursesequence to ensure content is properly introduced to build on additional course content throughout theprogram. Students will continue to use the knowledge and skills learned to master the programoutcomes. The program in its entirety must be successfully completed to graduate.Undergraduate courses are five weeks long and graduate courses are six weeks long. En-routecertificates, standalone certificates, and concentrations are also offered through the BSHA and MHAdegree programs.The College offers the following heath administration programs:Undergraduate ProgramsGraduate ProgramsBachelor of Science in Health AdministrationBSHA v4Master of Health AdministrationMHA v4Bachelor of Science in Health ManagementBSHM v1Dual degree Master of Health Administration andMaster of Business AdministrationMHA/MBA v1Undergraduate CertificatesMedical Records certificateCERT/MR v1Health Information Systems certificateCERT/HIS v1FOUNDATION OF CURRICULUMIn keeping with the mission of the University to provide academically rigorous, career-relevanteducation, the College of Health Professions (CHP) engages in a constant scanning of the health sectorvia CHP-hosted industry advisory councils, collaborative relationships, attendance at industry andprofessional society meetings across the country, and frequent dialogue with academic and health sectorleaders versed in industry and educational best practices. The undergraduate and graduate curricula arebuilt on the knowledge gained in collaboration with our academic and industry partners and are keptcurrent by our continued dialogue with them.7

Industry AlignmentThe College of Health Professions curricula are aligned, as appropriate, to standards and competenciespromulgated by the following organizations:OrganizationAlignmentAmerican College of HealthcareExecutivesAlignment with ACHE’shealth care executivecompetenciesUndergraduateand GraduateProgramsAssociation of UniversityPrograms inHealth AdministrationAssociate membershipUndergraduate andGraduateProgramsHealth Information ManagementSystems SocietyApproved Education Partner(AEP)of HIMSSAlignment to CAHIMS ExamNational Healthcareer AssociationCertified Billing and CodingSpecialist (CBCS) industrycertificationDegree LevelUndergraduate(BSHA andCERT/HIS)Undergraduate(CERT/MR)COLLEGE ADMINISTRATIONUniversity of Phoenix administration offices for the College of Health Professions are located in Phoenix,Arizona. The Dean of the College is responsible and accountable for academic quality, standards, anddelivery of health services administration programs at all campuses. The Associate Deans ofUndergraduate and Graduate Education are responsible for designing, developing, implementing,overseeing, and evaluating the College’s academic programs. The Assistant Dean of Operations andFaculty has oversight of those teaching within the College and the day-to-day processes associatewith this.The Dean, Associate Deans, and Assistant Dean are supported by Chairs. The Chairs provide operationaland academic support to the faculty and administrative staff by ensuring delivery and implementationof the health services administration programs and courses in approved states across the country. Theyserve as the point of contact for student concerns about the program. Contact information for theCollege of Health Professions Chairs can be obtained from academic advisors.8

Section 2: General Policies and StandardsUNIVERSITY POLICIESPolicies located in the University of Phoenix Policies section of the University of Phoenix academiccatalog apply to all students attending University of Phoenix. This includes course and programenrollment, nondiscrimination, harassment, and disability policies.COLLEGE OF HEALTH PROFESSIONS POLICIESThe following are the program expectations of CHP degree programs. Use this information as you progressthrough your coursework and be sure to ask your faculty questions.Benchmark AssignmentsBenchmark assignments are a tool to aid in the University’s programmatic assessment process. Theseassignments are aligned to your academic program’s student learning outcomes (PSLOs). Datacollected from student performance on these assignments helps the College makeimprovements to the program. As such, data from completed student assignments will be periodicallygathered for program analysis purposes. All collected data is anonymous.Importance of Reading Instructor PoliciesIn each course, it is important to read your instructor’s policies to achieve success. Your instructor’spolicies provide guidance intended to help you b y d e t a i l i n g t h e instructor’s expectations for thecourse.Using Instructor FeedbackInstructor feedback provides you with opportunities to improve weak areas in your coursework. Alwaysconsider your instructor’s comments and questions when writing or revising an assignment.Importance of Learning Teams and how they relate to a Health Care EnvironmentThe concept of learning teams is very important in and out of the classroom. The health sector iscomprised of interconnected systems that are often comprised of diverse teams of individuals.Learning to effectively interact within a team environment in the classroom setting increases thechances of successfully navigating a team environment in a real world context.9

Section 3: BSHA Program (v4)BSHA PROGRAM OVERVIEWThe descriptions and requirements contained in this section of the handbook are applicable to version 4of the BSHA program. For previous versions of the BSHA programs, students should refer to theiracademic catalog. Students may refer to eCampus or consult their academic counselor if they are unsureof their program version.Additionally, while every effort has been made to ensure that the most up-to-date requirements of theprogram are reflected in this manual, from time to time adjustments will be made to the requirementsand reflected in the academic catalog. Additional information is available emic-catalog.html.Bachelor of Science in Health Administration (BSHA)The Bachelor of Science in Health Administration (BSHA) program is designed to integrate a framework ofgeneral education courses with a health care curriculum that prepares the graduate with the foundationalknowledge needed to enter today's challenging health care industry. The BSHA curriculum addresses thebasic body of knowledge, understanding, and skills identified as relevant to an ever-expanding anddiverse health care arena. Coursework includes content in some of the following areas: management,finance, legal and ethical parameters, risk and quality management, human resources, and informationsystems. Upon completion of the core curriculum, health care students have the opportunity to selectan area of focus that is designed to expand their professional opportunities.BSHA Student Learning OutcomesBy the end of the BSHA program, the student will be able to:1Analyze a health care organization from a market-based perspective.2Analyze financial and economic issues in the health care industry.3Examine the impact of legal and regulatory requirements on the delivery of health care.4Examine the application of risk and quality management concepts in the health care industry.5Analyze the utilization and application of technology within a health care organization.6Apply management and adaptable leadership skills in the health care industry.10

ELECTIVE TRACKSThe School of Health Services Administration offers several elective track options for BSHA V4 students.Benefits include the chance to gain knowledge and skills within a specific interest area, as well as toprepare for a third-party certification for those who complete the Health Information Systems electivetrack in its entirety.As part of your Bachelor of Science in Health Administration program, you will need to complete 15 creditsof upper division health care electives. To meet this requirement, you have the option to select from fourdistinct elective tracks, which allows you to choose a series of courses that align to your professionalinterests or niche areas you may want to pursue within health care.You will need to select one of the following elective tracks to meet the program requirements.Health Administration Elective TrackThe Health Administration elective track is designed for students who want to learn more about theoverall health care industry. The focus is on expanding knowledge and skills that can be applied to thebroad areas and opportunities within the health care industry. You will learn about regulatory andcompliance, facility planning, health care policy, risk management, and leadership development whichcan be applied to any sector of the health care industry.Health Information Systems Elective TrackThe Health Information Systems elective track is designed for students who want to work withinformation technology within the health care industry. The focus is on database concepts, informationnetworking and telecommunications, system design, and the project management within healthinformation systems. Knowledge gained in this track is a blend of health care concepts with technologyterminology and skills for preparation within the growing information technology sector of the healthindustry. You will learn application of project management concepts to health care organizations, andexplanations of information technology system integration and concepts to support the health careindustry.Course content is aligned to and prepares students to sit for the Healthcare Information andManagement Systems Society (HIMSS) Certified Associate in Healthcare Information and ManagementSystems (CAHIMS) exam after they complete their program coursework.Note: ALL courses in the track must be completed to be prepared for the third-party certification.Retail Health Management Elective TrackThe Retail Health Management elective track is designed for students who want to expand theirknowledge and skills related to the management of retail health clinics, such as medical clinics withinretail spaces. Focus is on health care system partnerships and how business concepts are applied in aretail health clinic setting. You will learn how to apply management principles in a retail health cliniccontext and how to analyze reimbursement processes. You will gain an understanding of compliance11

requirements and technology integration within the retail health clinic environment.Lifespan Management Elective TrackThe Lifespan Management elective track is designed for students who are interested in gainingknowledge and skills related to the various populations across the life span that may require long-termcare. The focus is to provide fundamental knowledge and skills needed to manage programs,communicate services provided, and to maintain regulatory compliance and quality within facilitiesdedicated to lifespan care. You will learn how to apply management principles to organizations offeringlifespan management services. You will analyze strategies that support financial viability and effectivereimbursement practices, and you will gain an understanding of regulatory guidelines that impact thelifespan management industry.ACADEMIC DEGREE AND GENERAL EDUCATION REQUIREMENTSPolicies located in the University of Phoenix Policies section of the University of Phoenix academiccatalog apply to all students attending University of Phoenix. Students should refer to eCampus orconsult their academic counselor for specific academic degree and general education requirements fortheir program version. Students are required to meet these standards prior to entering the program andalso upon graduation from the program.Degree RequirementsCompletion of a minimum of 120 credits that include the following distribution:Program RequirementsGeneral EducationMinimum Credits45Required Course of Study (BSHA)51Upper Division Health Administration Electives15Electives9Total120Note: Students must complete the minimum number of upper division credits required for degreecompletion as outlined in program policy (42 upper division credits). If a student is lacking upperdivision credits, the student should be advised and scheduled to complete upper division (may includeGE or Elective) coursework to ensure that requirements for degree completion are met.A minimum grade point average (GPA) of 2.00.Must meet the residency requirements of 30 credits through the University of Phoenix.The diploma awarded for this program will read as: Bachelor of Science in Health Administration12

General Education and Elective RequirementsGeneral Education and elective course requirements may be satisfied by a variety of methods. Pleaserefer to the University Catalog for specific details.Student Progression RequirementsStudents placed in Pathway A or Pathway B are required to successfully complete GEN/201 prior toproceeding into additional coursework in their programs.-Following GEN/201, Pathway B students must complete the requirements outlined in the Phoenix SuccessSeries policy.-Students must satisfy the proficiency requirements outlined in the University Proficiency Requirementspolicy.Students must successfully complete a minimum of 24 general education credits prior to entry into thefirst required course of study course. The 24 credits may be satisfied using UOPX coursework or appliedtransfer credit. The 24 general education credits must consist of:6 credits in Communication Arts3 credits in Humanities6 credits in Social Science3 credits in Science/Technology*3 credits in Physical/Biological Science*3 credits in Liberal Arts* Students residing in Minnesota are required to complete 6 credits in Natural Science instead of the 3credits each of Science/Technology and Physical/Biological Science.Minimum Grade and Scholastic DisqualificationStudents in this program are required to achieve a minimum grade of "C" (2.0) in the course listedbelow. A "C-" grade is not acceptable. Students who fail to receive a minimum grade of "C" will bescholastically disqualified from the University.Course IDCourse TitleHCS/499Health Care Strategy CapstoneStudents who fail to meet the minimum grade requirement and have been scholastically disqualified willnot be allowed to continue in the program until the course has been successfully repeated. Students willbe allowed to repeat each class in which the minimum grade was not achieved one time. Students whofail to meet the minimum grade requirement after the second attempt will be ScholasticallySuspended and will not be able to continue in the BSHA program.13

Required Course SequenceBachelor of Science in Health Administration (BSHA)CourseCourse NameCreditsWeeksHCS/120Medical Terminology for Health Care Professionals35HCS/131Business Communication Skills for Health Care Professionals35HCS/235Health Care Delivery in the U.S.35**Introduction to Health and DiseaseHCS/245*credits applied to Phy/Bio category and accounted for thereHCIS/140Fundamentals of Electronic Health Records35HCS/305Health Care Professional Development35HCS/335Health Care Ethics and Social Responsibility35HCS/325Health Care Management35HCS/370Organizational Behavior35HCS/341Human Resources in Health Care35HCS/380Health Care Accounting35HCS/385Health Care Finance35HCS/490Health Care Consumer - Trends and Marketing35HCS/457Public and Community Health35HCS/483Health Care Information Systems35HCS/451Health Care Quality Management and Outcomes Analysis35HCS/465Health Care Research Utilization35HCS/499Health Care Strategy Capstone35General Education/Electives Credits54CORE Credits51Upper Division Health Administration Electives15TOTAL12014

Elective Track Courses (which satisfy the 15 credits of Upper Division Health Administration Electives):Health AdministrationElective TrackHCS/430 Legal Issues inHealth Care: Regulation andComplianceHCS/446 Facility PlanningHCS/455 Health Care Policy:The Past and the FutureHCS/456 Risk ManagementHCS/475 Leadership andPerformance DevelopmentLifespan ManagementElective TrackLSM/404 Introduction toLifespan ManagementLSM/412 Managementwithin the Lifespan IndustryLSM/417 Regulations inLifespan ManagementLSM/423 FinancialStrategies for LifespanManagementLSM/429 LifespanManagement CapstoneHealth Information SystemsElective TrackHCIS/410 Project Planning andImplementation in HealthCareBSA/376 Systems Analysis andDesignNTC/361 Network andTelecommunicationsConceptsDBM/381 Database ConceptsHCIS/420 Information SystemsRisk Management in HealthCareRetail Health ManagementElective TrackRHM/410 The Landscape ofHealth Care in Retail HealthClinicsRHM/420 The Management ofRetail Health ClinicsRHM/430 Technology andDigital Health Care in RetailHealth ClinicsRHM/440 RegulatoryCompliance in the RetailHealth EnvironmentRHM/450 Retail HealthFinancial StrategiesElective tracks are not concentrations and do not result in an additional University of Phoenix credential.Upon completion of your program, your diploma will read Bachelor of Science in Health Administration.Your transcript will include all courses completed.Graduation Requirements: Undergraduate ProgramsThe formal academic exercises of graduation are an important way to celebrate and reflect onacademic achievement. Upon completion of their undergraduate degree program, undergraduatestudents are encouraged to participate in the University of Phoenix graduation ceremonies, held atcampuses across the country each fall and spring.Students should familiarize themselves with the proceedings of graduation, including Universitysanctioned graduation regalia (“cap and gown”) as well as the schedule of events. In order to participatein graduation ceremonies, undergraduates must have 9 or less credits remaining in the programrequirements.15

Section 4: BSHM Program (v1)BSHM PROGRAM OVERVIEWThe descriptions and requirements contained in this section of the handbook are applicable to version 1of the BSHM program. Students may refer to eCampus or consult their academic counselor if they areunsure of their program version.Additionally, while every effort has been made to ensure that the most up-to-date requirements of theprogram are reflected in this manual, from time to time adjustments will be made to the requirementsand reflected in the academic catalog. Additional information is available emic-catalog.html.Bachelor of Science in Health Management (BSHM)The Bachelor of Science in Health Management (BSHM) degree program is designed to develop theprofessional knowledge and skills of managers in a dynamic and evolving health care industry. Studentswho have existing credits from health-related programs will be prepared for management opportunitiesin the health care industry. The program focuses on providing knowledge and skills for strategic decisionmaking, regulatory compliance, finance, and technology. The mission of the Bachelor of Science inHealth Management is to prepare students who have existing credits from health-related programs formanagement opportunities in the health care industry.BSHM Student Learning OutcomesUpon completion of the BSHM program, the student will be able to:1Analyze management principles and strategies within health care organizations.2Analyze financial strategies related to the management of health care organizations.3Analyze regulatory guidelines that impact the health care industry.4Analyze technology factors that impact the health care industry.ACADEMIC DEGREE AND GENERAL EDUCATION REQUIREMENTSPolicies located in the University of Phoenix Policies section of the University of Phoenix academiccatalog apply to all students attending University of Phoenix. Students should refer to eCampus orconsult their academic counselor for specific academic degree and general education requirements fortheir program version. Students are required to meet these standards prior to entering the program andalso upon graduation from the program.16

Degree RequirementsCompletion of a minimum of 120 credits that include the following distribution:Program RequirementMinimum CreditsGeneral Education45Required Course of Study36Health Care Electives12Electives27Total120A minimum of 36 upper division credits.A minimum grade point average (GPA) of 2.00.Must meet the residency requirements of 30 credits through the University of Phoenix.The diploma awarded for this program will read as: Bachelor of Science in Health Management.17

General Education and Elective RequirementsGeneral Education and elective course requirements may be satisfied by a variety of methods. Pleaserefer to the University Catalog for specific details.Student Progression RequirementsStudents placed in Pathway A or Pathway B are required to successfully complete GEN/201 prior toproceeding into additional coursework in their programs.-Following GEN/201, Pathway B students must complete the requirements outlined in the Phoenix SuccessSeries policy.-Students must satisfy the proficiency requirements outlined in the University Proficiency Requirementspolicy.-Students must successfully complete 12 credits of the Health Care Electives and math and Englishproficiencies prior to entry in HCS/321.Minimum Grade and Scholastic DisqualificationStudents in this program are required to achieve a minimum grade of "C" (2.0) in the course listedbelow. A grade of "C-" is not acceptable. Students who fail to receive a minimum grade of "C" will bescholastically disqualified from the University.Course IDCourse TitleHCS/498Strategic Decision Making for Health Care ManagersStudents who fail to meet the minimum grade requirement and have been scholastically disqualified willnot be allowed to continue in the program until the course has been successfully repeated. Students willbe allowed to repeat each class in which the minimum grade was not achieved one time. Students whofail to meet the minimum grade requirement after the second attempt will be ScholasticallySuspended and will not be able to continue in the BSHM program.18

Required Course SequenceBachelor of Science in Health Management (BSHM)CourseCourse NameCreditsWeeksHCS/321Business Communication for Health Care Managers35HCS/325Health Care Management35HCS/341Human Resources in Health Care35HCS/370Organizational Behavior35HCS/412Project Management for Health Care Professionals35HCS/335Health Care Ethics and Social Responsibility35HCS/487Technology and Systems Approach for Health Care Managers35HCS/493Data Analytics for Health Care Managers35HCS/468Regulatory and Compliance within the Health Care Industry35HCS/472Marketing in the Health Care Industry35HCS/385Health Care Finance35HCS/498Strategic Decision Making for Health Care Managers35Required Course of Study36Health Care Electives12TOTAL48Graduation Requirements: Undergraduate ProgramsThe formal academic exercises of graduation are an important way to celebrate and reflect onacademic achievement. Upon completion of their undergraduate degree program, undergraduatestudents are encouraged to participate in the University of Phoenix graduation ceremonies, held atcampuses across the country each fall and spring.Students should familiarize themselves with the proceedings of graduation, including Universitysanctioned graduation regalia (“cap and gown”) as well as the schedule of events. In order to participatein graduation ceremonies, undergraduates must have 9 or less credits remaining in the programrequirements.

Section 5: MHA Program (v4)MHA PROGRAM OVERVIEWThe descriptions and requirements contained in this section of the handbook are applicable to theMaster of Health Administration (MHA) Program.Every effort has been made to ensure that the

University of Phoenix and the College of Health Professions are presented first to demonstrate the congruency of principles and because all activities of the College arise out of, and are aligned with, the University’s mission. The remainder of this section p