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Session SummariesKeynote for Assisted Living ProvidersMitch Hagins, VP, Partner Development, Studer GroupMitch will use mission and vision statements to highlightthe importance of such truths in thriving during periodsof change. The session will delineate between leadershipand management through the use of stories and personalexamples. Attendees should leave being able to differentiatebetween leadership and management, understand theimportance of each and learn ways to activate both in theirpersonal practice.Requirements of Participation Phase 3: What We Know,What We Don’t, and How to PrepareSara Rudow, Senior Director of Regulatory Services,American Health Care AssociationParticipants will recognize key changes to the federalRequirements of Participation that go into effect onNovember 28, 2019 (RoP Phase 3). Participants will identifyactions to take within their centers to prepare for Phase 3implementation while we await additional CMS guidance andresources available to help them complyKey Strategies for Structuring a Busy WorkdayRobin Storey, RN, BSN, FACDONA, CIC, LNHAPathway Health ServicesSponsored by McKesson, Gold SponsorObjectives for this session are:1. Describe organization planning necessaryfor the DON.2. Identify steps for a meaningful set offacility rounds.Suspect Sepsis: Saves LivesAngela Norman, DNP, GNP, ACNPAt the end of this session, learner will be able to:1. Define sepsis diagnostic criteria.2. Define Systematic Inflammatory ResponseSyndrome criteria.3. Describe who is at risk for sepsis.4. Describe strategies to prevent sepsis.5. Describe strategies for early identification ofsigns and symptoms.OLTC Updates – 703 Forms, New 2567 Process, andElectronic Plan of CorrectionCecilia Vinson, DirectorLori Rose, RNAmanda M. Smith, RNOffice of Long Term Care, Division of Provider Servicesand Quality AssurancePDPM Survivors: Strategies to Keep YourTorch BurningJennifer Barboa, Senior Consultant II, BKD, LLPSherri Robbins, Senior Managing Consultant, BKD, LLPSponsored by BKD, LLP, Bronze SponsorWith PDPM upon us, this session will discuss challengesproviders may face and best practices to implementto “survive.” Presenters have both clinical and billingperspectives, and will look at how things have changedincluding: therapy utilization, diagnosis coding, assessmentaccuracy, payment methodology and billing. Presenters willalso discuss metrics that providers should be monitoring toavoid getting voted off the island.PDPM UpdateSherri L. Robbins, RN, BSN, CLNC, RAC-CT, LNHASenior Managing Consultant, BKD, LLPSponsored by BKD, LLP, Bronze SponsorCongratulations, you have made it through the transitionfrom RUGs to PDPM. During this PDPM Update session wewill review basic PDPM component, case mix group andcase mix index information. We will discuss recent updatesfrom the Resident Assessment Instrument (RAI) manual andsome clinical and operational considerations moving forward.Putting it ALL Together!Robin Storey, RN, BSN, FACDONA, CIC, LNHAPathway Health ServicesSponsored by McKesson, Gold SponsorObjectives for this session are:1. Describe 3 operational approaches to organizethe role of the DON for action steps.The OTHERS FactorMitch Hagins, VP, Partner Development, Studer Group– With a focus on the OTHERS Factor, this session will engageattendees in their own professional development andpersonal satisfaction through deliberate and intentional stepsin the recognition and appreciation of others, whether that befamily, friends, and/or workplace associates. Concepts will bemade real for the audience through stories, career reflections,group interactions and evidence of practice.– The OTHERS Factor: O – Seek OPPORTUNITIES to appreciate others T – Say THANK YOU and please deliberately and routinely H – HELP others intentionally for their benefit E – EQUALITY may not be fair to high performers R – RESPECT the gifts and talents of others; diversity wins S – SEE SOMETHING, SAY SOMETHINGThe DON Role in Survey ManagementRobin Storey, RN, BSN, FACDONA, CIC, LNHAPathway Health ServicesSponsored by McKesson, Gold SponsorObjectives for this session are:1. Describe the DON role in preparation and managementof the survey process.2. Verbalize resources available for the DON forsurvey preparation.The DON Role in Using Quality Measures forPositive OutcomesRobin Storey, RN, BSN, FACDONA, CIC, LNHAPathway Health ServicesSponsored by McKesson, Gold SponsorObjectives for this session are:1. Identify the quality measure data and reports availableto SNF clinical leaders.2. Verbalize strategies for using quality measure datato develop performance improvement plans.

Session SummariesThe Requirements of Participation Proposed Rule:Proposed Changes, and Other CMS PrioritiesImpacting YouSara Rudow, Senior Director of Regulatory Services,American Health Care AssociationOnly July 16, CMS issued a proposed rule that is intendedto ease some of the administrative and paperwork burdensof the Requirements of Participation (RoPs). This sessionwill focus on the different regulatory sections with proposedchanges that are impacting skilled nursing providers.Trauma-Informed Care: What Your Staff NEED to Know!Cat SelmanCMS states, “The facility must ensure that residents whoare trauma survivors receive culturally competent, traumainformed care in accordance with professional standardsof practice and accounting for residents’ experiences andpreferences in order to eliminate or mitigate triggers that maycause re-traumatization of the resident.” Every employeedelivering care or service to any resident should have trainingand competency skills in this area. The requirement addressesmore than just PTSD! This session will address aspects oftrauma-informed care as it relates to the CMS requirements:physical trauma, mental/emotional/psychosocial trauma,survey focus, documentation/care planning, as well as trainingissues. This is a session that every employee in your facilityneeds – taught in a manner that everyone can understand!Workplace Pressures: What Best Practices, Trends andTools Can Teach Us to Improve Employee Engagementand Leadership SkillsMitch Hagins, VP, Partner Development, Studer GroupAttendees will learn the three practices evidence indicateswill drive engagement to reduce workforce pressure, howsimple appreciation can reinforce organizational values and howrounding for outcomes increases ownership with front-line staff.Speaker BiosSherri L. Robbins, RN, CLNC, RAC-CTSenior Managing Consultant, BKD, LLPRobin Storey, RN, BSN, FACDONA, CIC, LNHAPathway Health ServicesA member of BKD NationalHealth Care Group, Sherrihas more than 20 years ofexperience and focuses onlong-term care. She providesclinical consulting for health careproviders and educates providersabout Medicare reimbursementstrategies. Sherri has trainednumerous skilled nursing facilitiesas well as swing bed and skillednursing units about properminimum data set completion tomanage the Medicare program. She performs comprehensivefollow-up reviews focused on patient-centered care andregulation compliance to help providers obtain appropriateMedicare reimbursement. Prior to joining BKD, she had 10years of health care experience as a director of nursing andadministrator in a skilled nursing facility and also worked as alicensed practical nurse and certified nurse assistant. Sherriis a member of the Missouri League for Nursing and serveson the league’s scholarship and awards committee. She isa Certified Legal Nurse Consultant (CLNC), licensed nursinghome administrator and Resident Assessment Coordinator– Certified (RAC-CT). As a CLNC, Sherri assists attorneysrepresenting health care providers. She frequently presents tolong-term care and senior living associations. Sherri is a 1992graduate of Mercy College of Nursing and Health Sciencesof Southwest Baptist University, Springfield, Missouri, with aregistered nurse (RN) certification, and a 1998 graduate ofSouthwest Baptist University, Bolivar, Missouri, with a B.S.degree in nursing.Ms. Storey has more than 25 years of extensive healthcareleadership in the field of geriatrics. She has worked inhospital systems, skilled facilities, assisted living facilities,CCRC’s and as a Director of Clinical Reimbursement andPost-Acute Care Strategy. Ms. Storey is a team-builder andtrainer. She works with facility leadership in the developmentof programs and systems of care that empower staff todeliver exceptional resident care resulting in excellent clinicaloutcomes and cost savings to the facility.Ms. Storey has been a frequent presenter at NADONA,AMDA, ASCAP, AASHA annual meetings on topics suchas MDS and Medicare Compliance, Team Building forPerformance Improvement, Creating a Lift-Free Environment,and Development and Implementation of NursingDepartment Budgets. She is a founding member of theNational Association of Director of Nursing Administrationand the first recipient of NADONA’s Nursing Administrator ofthe Year Award.

Speaker BiosMitch Hagins, BScSenior Business Leader, Studer GroupMitch Hagins uses hisexperience as a StuderGroup coach, senior businessleader and minister to helporganizations fulfill their mission.Mitch has received the FireStarter Award, Studer Group’shighest honor and has beennamed coach of the year. Heis also a seven-time winner ofStuder Group’s Pillar Award forexcellence in coaching. Prior tojoining Studer Group, he left a successful business careerand returned to Toccoa Falls College to complete a degreein biblical studies. Mitch lives in Atlanta with his wife of 41years, Donna. They have six children and four grandchildren.Mitch’s 34 years of professional experience contributes tohis success as a coach, trusted advisor and senior leader.He is an expert in strategic planning for both large systemsand smaller organizations and has experience managinghuman resources, upper management, sales, supportservices and marketing. Mitch uses his extensive businessand coaching background to help clients assess their needsand create plans to reach their organizational goals. As acoach, Mitch’s partners have consistently demonstratedimprovement in their strategic objectives (e.g. patient /resident/ family experience, quality measures like handhygiene compliance and reduction of falls with injury, netmargin or EDITDA, and workforce issues like reducedturnover, reduced injuries at work and reduced vacancyrates) and have gotten results by improving employeeengagement and increasing physician/ professionalalignment. Because of these results and his relationships,Mitch has retained 98 percent of his partners, annually.Jennifer L. BarboaSenior Consultant, BKD, LLPJennifer is a member of BKDhealth care billing services,a special team within BKDNational Health Care Groupthat is responsible for managingmore than 50 million inrevenues for home care andlong-term care providers.Her expertise involvescoordinating the billing servicesfor skilled nursing facilities.These services include billing outsourcing and accountsreceivable recovery services. Jennifer is a 2007 graduate ofSouthwest Baptist University, Bolivar, Missouri, with a B.A.degree in communicationsCatherine R. “Cat” Selman, BSEducator. Motivator. Communicator. Consultant. Author.Catherine R. “Cat” Selmanuses her dynamic personalityand compelling presence tospread the message of positive,realistic, and common- sensestrategies for the aging servicesprofessional. She presentlyserves as President and Coowner of The Cat SelmanCompany, a company specializingin continuing education forhealthcare professionals.Ms. Selman received her degree from Trevecca NazareneUniversity, with continued graduate work at the Universityof Southern Mississippi. With over 35 years’ experience inmanagement, education and consultation, Ms. Selman hastrained providers and surveyors in all 50 states. Since 1989,she has often been requested by the Centers for Medicareand Medicaid Services (CMS) to sit on stakeholder/expertpanels responsible for the revision of surveyor guidance andcompliance issues. She assisted CMS in the development ofboth surveyor guidance and surveyor training materials forthe current activity requirements. In demand, and on topic,she is considered an authority in aging services.Sara Rudow, M.P.A.Senior Director, AHCA Regulatory ServicesSara Rudow, M.P.A., has workedfor over ten years on policyanalysis and implementation tosupport the delivery of high-qualityhealth care and social servicesto vulnerable populations.As AHCA’s Senior Director ofRegulatory Services, Sara leadsAHCA’s efforts to develop andpromote systemic changes toregulations, policies, and practicesto foster a more transparent andeffective survey/regulatory process and to share information,develop resources, and provide advocacy on critical regulatoryand quality issues facing nursing centers. Prior to coming toAHCA, Sara led projects analyzing federal health care programsserving the elderly, disabled, and economically vulnerable andprovided technical assistance to federal grantees. She alsoworked as an analyst at the US Government AccountabilityOffice. Rooted in her early experiences as a caseworker ina residential treatment center for young people with multipledisabilities, Sara is committed to bringing the voices of careproviders into the policymaking process. Sara earned her B.A.in Political Science from Columbia University and her M.P.A. inSocial and Health Policy from Cornell University.

Scanningand CEUFrequentlysnoitseuQAskedHow do I get credit for the sessionsI attend?Do I need to scan in at the beginningof a session?You will need to have your badge scanned atthe end of each session you attend.No, scanning out at the end of each session isall that is required to get credit.If I am staying for a second sessionin the same room, can I scan for bothsessions at the end?I forgot to scan out of a session.What can I do now?No, please come to the back of the roomand scan out of each session, even if you arestaying in the same seat/room.My information is incorrect on mybadge. How can I get this fixed?Visit the registration desk and we can print anew badge with the correct information for you.Your CEU certificate will reflect what is on yourname badge, so please make sure that wehave the correct information.I need to leave this session early.Can I still get my CEU(s)?Unfortunately, no. Please stay until the endof the session to receive credit. It is disruptiveto our speakers and to other attendees toleave early.I came in late!Can I still scan for CEU(s)?If you are few minutes late, please enter thesession quietly and stay until the end. If youare significantly late, please do not enter thesession. You will not receive credit for a sessionyou are unable to attend.Please make every effort to stay and scanout of each session. If you miss scanningout of a session, let a staff person at theRegistration table know as soon as possible.Where will my CEU certificate be sent?Certificates will be mailed in groups to yourfacility. If you aren’t associated with a facility,they will be mailed to the address you providedon your registration form.When will I get my CEU certificate?You should receive your certificate in themail no later than December 31, 2019. If youhaven’t received it by December 31, you canemail [email protected] or call theAssociation office at 501-374-4422.What about speaker evaluations?Please tear off the first page of your handoutpacket at the end of each session. Fill out theevaluation and write down your commentsand suggestions before placing it in theevaluation boxes. Please do not hand themto our scanning volunteers. AHCA is requiredto have evaluations for sessions where CEUsare offered.

SPONSORED BY:Join us Novemeber 19, 2019Neal McCoy has released fifteen studio albums on various labels, and has released34 singles to country radio. In 1993, Neal McCoy broke through with the back-to-backnumber 1 singles No Doubt About It and Wink from his platinum-certified album NoDoubt About It. His commercial success continued into the late 1990s with two moreplatinum albums and a gold album, as well as six more Top Ten hits. A seventh Top Tenhit, the number 10 Billy’s Got His Beer Goggles On, came in 2005 from his self-releasedThat’s Life.Neal has been on 15 USO Tours around the world and continues to say it’s one of theachievements he’s most proud of. He is also the recipient of multiple Humanitarian awardsfrom The Academy of Country Music, The Country Radio Broadcasters and TheMasonic Grand Lodge. Neal says, “No two shows are the same!” Make sure to catch himwhen he performs at the Caregiver Awards Celebration on Tuesday, November 19 at 6:00p.m. at the Little Rock Marriott.TuesdAy, NoveMBeR 196:00 p.M.LiTTLe RoCk MARRioTTVisit arhealthcare.com for more information.Fall Conference Full Registration includesCaregiver Awards Celebration ticket!Additional tickets may be purchased for 75.00 apiece.

Nine long term care facilities from throughout the state were presented Arkansas Governor’sQuality Awards by Governor Asa Hutchinson on Thursday, September 12, 2019.Governor’s Quality Award recipients:Arkansas State Veterans Home, North Little RockAvenir Memory Care at FayettevilleAvenir Memory Care at Little RockDierks Health & RehabGassville Therapy and LivingMercy Crest Assisted Living, BarlingRussellville Nursing and Rehabilitation CenterSouthridge Village Nursing and Rehab, HeberThe Greenhouse Cottages of Poplar Grove, Little RockTwo Long Term and Post-Acute Care ProvidersRecognized for Quality of CareTwo nursing facilities were presented the 2019 Bronze – Commitment to Quality Award by theAmerican Health Care Association and National Center for Assisted Living (AHCA/NCAL) for theirdedication to quality care.The Arkansas Health Care Association congratulates its two members who received this award:Care Manor Nursing & Rehab Center, Mountain HomeHillcrest Home, Harrison

Elizabeth Blankenship Named a Pioneer in Senior LivingArkansas nurse, operator receives NCAL’s Jan Thayer Pioneer AwardWASHINGTON, D.C. – Elizabeth Blankenship, a registerednurse and former owner and operator of assisted livingcommunities in Arkansas, was today named the 2019 recipientof the Jan Thayer Pioneer Award by the National Center forAssisted Living (NCAL), the assisted living voice of theAmerican Health Care Association (AHCA). During her morethan 40-year career in senior living, Blankenship championedcommon-sense state regulation, quality measurement andimprovement, and a positive workplace environment.“As a nurse who worked her way up to soon run her own longterm care communities, Liz is an inspiration to the profession,”said Scott Tittle, NCAL Executive Director. “Her story isremarkable, but it was her involvement at the state and nationallevels that make her worthy of this award. After finding effectiveways to improve the lives of her residents and employees, Lizcommitted to sharing that success with her fellow providers tolift up the entire sector.”Now retired, Blankenship previously owned and operated Southridge Village Assisted Living, acompany consisting of four assisted living and continuing care retirement communities throughoutArkansas. She designed and built some of the first private apartments for assisted living residents inthe state, dubbed “Homestyle Cottages” that maximized independence in a home-like environment.The company’s communities were recipients of numerous awards, including the Bronze – Commitmentto Quality Award through the AHCA/NCAL National Quality Award Program, as well as the ArkansasGovernor’s Quality Award.When the Arkansas Legislature established the licensure of assisted living in 2001, Blankenship served onthe committee th

Activity Programming for the Assisted Living Resident F ALF Attendees Lecture Hall Cat Selman 2:45 p.m. – 3:45 p.m. Breakout Sessions Putting it ALL Together! F SNF Attendees BallroomRobin Storey, RN, BSN, FACDONA, CIC, LNHA Pathway Health Services Sponsored by McKesson, Gold Sponsor Keynote for