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Oracle Eloqua and SalesforceIntegration Guide 2021 Oracle Corporation. All rights reserved17-Dec-2021

ContentsIntegrating Oracle Eloqua with Salesforce4Data imports from Salesforce to Oracle Eloqua8Data exports from Oracle Eloqua to Salesforce12Steps to integrate with Salesforce14Preliminary Salesforce setup for your integration17Setting up Salesforce user17Adding Oracle Eloqua to the list of trusted servers19Preliminary Oracle Eloqua setup for your integration20Confirming access to Oracle Eloqua integrations21Run the integration wizard for the first time21Disabling the internal and external queues25Disabling auto synchs26Configuring data imports from SalesforceAuto synch settings for Salesforce integrationConfiguring data exports from Oracle Eloqua to Salesforce283139Configuring data priority for Salesforce integration40Creating Salesforce fields in Oracle Eloqua43Linking accounts to contacts for Salesforce integration45Configuring external calls to send data to Salesforce48Creating a custom campaign association external call53Testing the external calls to Salesforce55Configuring Salesforce integration programs in Oracle Eloqua59Enabling the email opt out program60Configuring the CRM update program66Choosing the right CRM update program 2021 Oracle Corporation. All rights reserved672 of 86

Configuring the selected SYSTEM - CRM Update programEnabling Salesforce activity writingInitializing and monitoring the Salesforce integration697679Re-enabling the auto synchs79Enabling the internal and external queues81Validating auto synch processing82Configuring system error notifications83Resetting the Salesforce password in Oracle Eloqua85 2021 Oracle Corporation. All rights reserved3 of 86

Integrating Oracle Eloqua with Salesforce Important: The Salesforce native integration will be deprecated February 01,2021. Customers will be able to leverage the Salesforce Integration app in its place,and we recommend customers start preparing in advance for this transition. Learnmore in our product notice. Important: Organizations typically work with Oracle's implementation services toensure a successful CRM integration.This documentation provides a starting point to show how you can integrate OracleEloqua and Salesforce. However, your specific integration will requirecustomizations to support your unique business needs. Our steps are based on anon-customized Oracle Eloqua instance and a non-customized Salesforceinstance.Oracle Eloqua and Salesforce integration can help you boost marketing and salesalignment and drive ROI. Connect the segmentation, campaign management, and leadgeneration processes in Oracle Eloqua with the lead, contact, and account managementprocesses in Salesforce. CRM integration ensures your marketing and sales teams haveaccurate and detailed information about a prospect and provides a more complete pictureof the buyer.CRM integration synchronizes data between Salesforce and Oracle Eloqua:lSynchronize account, contact, and lead data so that you can use the most accurate data in yourmarketing campaigns and sales engagements. 2021 Oracle Corporation. All rights reserved4 of 86

lSynchronize marketing campaign activity so marketing can provide detailed information tosales about a prospect including web activity, email opens, form submits, and more.In addition, you can implement closed-loop reporting which enables you to attributeopportunity revenue from Salesforce to marketing campaigns. See Closed-loop reportingwith Salesforce for more information on this configuration. Tip: You can also use the Salesforce Integration app.About Salesforce integration with Oracle EloquaThe CRM integration documented here uses the following process flows:lFrom Salesforce to Oracle EloquaSynchronizes accounts, contacts, leads and opportunities in Salesforce with Oracle Eloqua. Formore information, see Data imports from Salesforce to Oracle Eloqua.lFrom Oracle Eloqua to SalesforceUses contact data in Oracle Eloqua to update contacts and generate sales leads in Salesforce.A sales lead is created for each new prospect captured in Eloqua and for responses fromexisting contacts to a campaign or other marketing event. For more information, see Dataexports from Oracle Eloqua to Salesforce. 2021 Oracle Corporation. All rights reserved5 of 86

Assumptions and constraintsBefore following the integration outlined in this documentation, note the followingassumptions and constraints:lOnly Salesforce leads and contacts with email addresses are synchronized into Oracle Eloquaout of the box.lMarketing activities can be logged only for known Salesforce leads and contacts at the time theactivity is recorded in Oracle Eloqua.lOracle Eloqua does not automatically delete records. If a lead, contact, or account is deleted inCRM, the record is picked up in the Delete auto synch for that entity, and the correspondingOracle Eloqua field containing that CRM ID field is to set to blank.lOracle Eloqua prioritizes Salesforce as the system of record, treating its data as the official,first-priority record.ConsiderationsBefore starting the integration process, consider the following to ensure the integrationsuccessfully meets your organization's needs: 2021 Oracle Corporation. All rights reserved6 of 86

llMake sure your data is clean before you start. For example:lHow do you feel about the quality and completeness of your data?lDo you have many records with duplicate email addresses?lHave you cleaned up your data by running deduplication processes?Ensure your Salesforce administrator is involved in the integration process. Integration withOracle Eloqua should only begin after you have a clear understanding of:llWhat business processes feed your database?lWhat business processes does your data support?lDo you have any data storage constraints in your CRM?lAre there other integrations or external databases?lWhat specific objectives is this integration intended to achieve?Determine how you want data to flow back into Salesforce. What leads do you want to send? 2021 Oracle Corporation. All rights reserved7 of 86

Data imports from Salesforce to OracleEloqua Important: The Salesforce native integration will be deprecated February 01,2021. Customers will be able to leverage the Salesforce Integration app in its place,and we recommend customers start preparing in advance for this transition. Learnmore in our product notice.Oracle Eloqua imports existing account, contact, and lead data from Salesforce. After theinitial import, any changed data is imported using an incremental process.Oracle Eloqua uses auto synchs and external calls to mange the imports. When to importthe data and what data to import depends on how you setup your implementation. Note: When an account, contact, lead, or opportunity is imported to OracleEloqua, the Oracle Eloqua record includes the ID of the original Salesforce record.The following table provides key details about the synchronization of different data types:Salesforce entityDetailsContactsSalesforce contacts are stored in the Eloqua contactdatabase. CRM records are matched with Eloqua recordsusing the email address.If a contact exists with the same email address, the contactrecord is updated with the latest CRM data. If there is no 2021 Oracle Corporation. All rights reserved8 of 86

Salesforce entityDetailscontact record with the same email address, a new contactrecord is created in Oracle Eloqua. See Duplicate recordprocessing.LeadsIn Salesforce, a lead is a person identified as a potentialcustomer. Oracle Eloqua stores leads as contacts in theOracle Eloqua contact database. CRM records are matchedwith Oracle Eloqua records using the email address.If a lead exists with the same email address, the contactrecord is updated with the latest CRM data. If there is nocontact record with the same email address, a new contactrecord is created in Oracle Eloqua.AccountsSalesforce accounts are added to the Oracle Eloqua accountdatabase. CRM records are matched with the Oracle Eloquaaccount database using the account ID. If there is an OracleEloqua account with the same ID, the account record isupdated with the latest CRM data. If there is no account recordin Oracle Eloqua with the same ID, a new account is created.In Oracle Eloqua contacts are linked to accounts using theaccount ID. If a contact is associated with more than oneaccount in Salesforce, only the primary account is associatedwith the contact in Oracle Eloqua. Note: It is recommended that you only synch accountsfrom Salesforce to Oracle Eloqua.OpportunitieslA Salesforce opportunity is not visible in Oracle Eloqua until acontact linked to the opportunity responds to an Oracle Eloquacampaign, such as by submitting a form. 2021 Oracle Corporation. All rights reserved9 of 86

Salesforce entityDetailslA Salesforce opportunity is synchronized to Oracle Eloquathrough an account that a contact is associated to. The contactto associate the opportunity with can be based on:lThe primary contact associated with the Salesforce opportunitylAll contacts associated to the Salesforce opportunitylAll contacts in Oracle Eloqua associated to the account that isassociated to the Salesforce opportunitylSalesforce opportunities are matched in Oracle Eloqua using theOpportunity ID field on the opportunity object.lIn Oracle Eloqua, you must define opportunity stages to matchthose used in Salesforce. Otherwise, the opportunity will fail tobe updated in Oracle Eloqua.lIn Oracle Eloqua you can search for opportunities fromcampaigns. To see opportunities linked to campaigns, theopportunity must be in Eloqua, the opportunity-contact link mustbe created via import, and the campaign response must begenerated for the contact.Duplicate record processing Note: It is recommended that you remove duplicate sales records beforeintegrating with Oracle Eloqua. Duplicate data history is not maintained.Oracle Eloqua uniquely identifies records based on email address. When Salesforcecontact records with the same email address are imported into Oracle Eloqua at the same 2021 Oracle Corporation. All rights reserved10 of 86

time, duplicates are merged into a single record, with the highest ASCII value retained ona field-by-field basis (Z is higher than A; 9 is higher than 1; letters are higher thannumbers; lowercase is higher than uppercase).The following table illustrates the duplicate record processing.FirstLastnameNameSalesforce contact [email protected] [email protected] RobertSmithOracle Eloqua contact [email protected] Robert Smith 2021 Oracle Corporation. All rights reservedCompany AddressExampleInc.ExampleLtd.ExampleLtd.401 IslandParkwayRedwood Shores,CA104 IslandParkwayRedwood Shores,CAJob TitleMarketingDirectorDirector ofMarketing401 IslandParkwayMarketingRedwood Shores, DirectorCA11 of 86

Data exports from Oracle Eloqua toSalesforce Important: The Salesforce native integration will be deprecated February 01,2021. Customers will be able to leverage the Salesforce Integration app in its place,and we recommend customers start preparing in advance for this transition. Learnmore in our product notice.To update Salesforce, the integration uses Program Builder and external calls. OracleEloqua data is sent to Salesforce whenever an event occurs in Oracle Eloqua. Forexample, when a contact submits an Oracle Eloqua form (the event), form processingrules add the contact the update program. Oracle Eloqua always updates contacts inSalesforce if they exist. Oracle Eloqua creates leads based on your implementationsetup. The data sent over depends on how you setup your implementation.Oracle Eloqua maintains the relationship between Salesforce records using theSalesforce record identifier (CRM ID). The CRM ID of each record imported fromSalesforce is retained on the corresponding record created or updated in Oracle Eloqua.This table provides some key details about the synchronization of the different datatypes:Oracle Eloqua dataDetailsLeadA lead is created in Salesforce when new contacts are added tothe CRM Update program through events such as form submits,list uploads, and marketing campaigns. 2021 Oracle Corporation. All rights reserved12 of 86

Oracle Eloqua dataDetails Note: Lead assignment is managed strictly in Salesforceand can be triggered upon lead creation from OracleEloqua.ContactOracle Eloqua sends contact data to Salesforce when the contactrecord has a Salesforce Contact ID. Oracle Eloqua will not createnew contacts in Salesforce.If the contact record does not have a Salesforce Contact ID,Oracle Eloqua creates a new lead in Salesforce.Marketing activitiesSpecific Oracle Eloqua-generated activities, such as email opensand email clickthroughs, can be exported to a Salesforce ActivityObject as a completed task for known Salesforce leads andcontacts.You can integrate campaign and response data by implementingclosed-loop reporting. See Closed-loop reporting with Salesforcefor more information.AccountAccounts in Salesforce are not updated when data issynchronized from Oracle Eloqua. 2021 Oracle Corporation. All rights reserved13 of 86

Steps to integrate with Salesforce Important: The Salesforce native integration will be deprecated February 01,2021. Customers will be able to leverage the Salesforce Integration app in its place,and we recommend customers start preparing in advance for this transition. Learnmore in our product notice.The following table provides an overview of the steps you need to complete to integrateSalesforce and Oracle Eloqua:StepDescriptionPreliminary SalesforceComplete the initial setup in Salesforce which involvessetupcreating a CRM integration user and adding Oracle Eloquato the list of trusted servers.See Preliminary Salesforce setup for your integration.Preliminary Oracle Eloqua Complete the initial setup in Oracle Eloqua. This involvessetupthe following:lConfirming access to Salesforce using the CRM integrationuserlRunning the CRM Integration Wizard to start the integrationprocesslDisabling queues and auto synchs so that the systems do notsynchronize while you complete the configurationSee Preliminary Oracle Eloqua setup for your integration. 2021 Oracle Corporation. All rights reserved14 of 86

StepDescriptionConfigure dataConfigure the auto synchs to import Salesforce account,synchronization fromcontact, and lead data to Oracle Eloqua.Salesforce to Oracle EloquaSee Configuring data imports from Salesforce.Configure dataConfigure how to synch data from Oracle Eloqua tosynchronization betweenSalesforce. This configuration involves the following:Oracle Eloqua andlSalesforceConfiguring which data sources have priority to update OracleEloqua datalSetup any contact and account record fields in Oracle Eloquathat are needed for data synchronizationlSpecifying how to link accounts to contactslConfiguring external calls that will create and update inSalesforcelCreating custom web links for Salesforce userslEnabling the CRM Email Opt Out program which ensuresemail opt-out settings are synchronizedlConfiguring the program used to trigger updates to leads andcontacts in Salesforce.lEnabling activity writing so that Oracle Eloqua-trackedactivities, such as email clickthroughs, website visits, andform submissions, can be written to Salesforce as closedtasksSee Configuring data exports from Oracle Eloqua toSalesforce.Initializing and monitoringRe-initialize the systems that were disabled during the 2021 Oracle Corporation. All rights reserved15 of 86

StepDescriptionthe Salesforce integrationpreliminary setup, then configure the notifications needed tomonitor and maintain the integration. This involves thefollowing:lEnabling the auto synchslEnabling the internal and external queueslConfiguring system notifications about errorsSee Initializing and monitoring the Salesforce integration. 2021 Oracle Corporation. All rights reserved16 of 86

Preliminary Salesforce setup for yourintegration Important: The Salesforce native integration will be deprecated February 01,2021. Customers will be able to leverage the Salesforce Integration app in its place,and we recommend customers start preparing in advance for this transition. Learnmore in our product notice.Before you begin the Salesforce integration, complete these preliminary tasks inSalesforce:lSetting up Salesforce userlAdding Oracle Eloqua to the list of trusted servers Note: To complete the second task, you must identify Oracle Eloqua by IP. If youdo not have the Oracle Eloqua IP ranges, contact My Oracle Support(https://support.oracle.com).Setting up Salesforce userIt is strongly recommended that you create a unique Salesforce user exclusively for theongoing data exchange between Oracle Eloqua and Salesforce. This can help properlyattribute marketing contribution to the capturing and updating of Salesforce records(leads and contacts). It can also help enhance some of the Salesforce reportingcapabilities with Oracle Eloqua data. As a result, this can support more accurate 2021 Oracle Corporation. All rights reserved17 of 86

troubleshooting, allowing you to distinguish changes made by another user for theintegration from changes made for other reasons.To create the Salesforce user for integration:1. Create a new Salesforce user. We recommend using the following settings to make the usereasily identifiable:lFirst Name - EloqualLast Name - MarketinglAlias - EloqualEmail - your email addresslUsername - [email protected] where example is your organization domain Note: Ideally, the password for this Salesforce user does not expire. Althoughpassword changes can be made within Oracle Eloqua, it requires that your CustomerAdministrator manages regular updates within Oracle Eloqua. See Resetting theSalesforce password in Oracle Eloqua2. Configure the other fields as per your requirements.3. Set up the user with sufficient access to create and update Salesforce data. We recommend thefollowing:lAdministrative access (recommended)lAccess to:lCreate, update, and read Salesforce leadslUpdate and read Salesforce contactslRead Salesforce accountslCreate campaign members and update campaign member status 2021 Oracle Corporation. All rights reserved18 of 86

lCreate and read campaignslCreate tasks on contact and lead records4. Record this user name and password as needed.Adding Oracle Eloqua to the list of trusted serversYou must permit Oracle Eloqua servers to interact with Salesforce. To do this, add theOracle Eloqua IP addresses to the Salesforce list of approved or trusted servers(allowlist). For a list of IP ranges to add, see this knowledge base article or contact MyOracle Support (https://support.oracle.com). Note: If you want to allow Oracle Eloqua employees (including support) to accessyour CRM system and troubleshoot issues, please complete this form. After yousubmit the form, you will receive Oracle Eloqua’s corporate IPs to add to yourallowlist. 2021 Oracle Corporation. All rights reserved19 of 86

Preliminary Oracle Eloqua setup for yourintegration Important: The Salesforce native integration will be deprecated February 01,2021. Customers will be able to leverage the Salesforce Integration app in its place,and we recommend customers start preparing in advance for this transition. Learnmore in our product notice.Before you begin the Salesforce integration, complete these preliminary tasks in OracleEloqua:lConfirming access to Oracle Eloqua integrationslRun the integration wizard for the first timelDisabling the internal and external queueslDisabling auto synchs Note: Before you complete the preliminary integration setup in Oracle Eloqua,complete the tasks in Preliminary Salesforce setup for your integration. You mustbe a member of the Customer Administrator security group in Oracle Eloqua toaccess the integration functionality and perform the configuration tasks. 2021 Oracle Corporation. All rights reserved20 of 86

Confirming access to Oracle Eloqua integrationsYou must confirm that you have access to Oracle Eloqua's integration functionality. If youdiscover integration is not enabled in your Oracle Eloqua instance, please log in to MyOracle Support (https://support.oracle.com) and create a service request.To confirm access to the integration area in Oracle Eloqua1. Click Settings.2. Click Integration under Platform Extensions.If the feature is not available, the screen indicates that you have to contact support.Run the integration wizard for the first timeThe CRM Integration Setup Wizard helps start the integration process. The wizard willverify the connection to Salesforce and setup the default configuration. Later, you disable 2021 Oracle Corporation. All rights reserved21 of 86

some of these default configurations so that you can customize the integration withSalesforce. Note: The CRM Integration Setup Wizard only needs to be run one time.Before you begin:lConfirm that you have access to Oracle Eloqua's integration functionalitylComplete the preliminary setup in Salesforce. See Preliminary Salesforce setup for yourintegration for more information.To run the integration wizard:1. Click Settings.2. Click Integration under Platform Extensions. If you have not run the CRM Integration SetupWizard yet, the CRM Integration Setup window is displayed.3. Click the Configuration tab.4. Enter the user name and password for the Salesforce user created for the integration. This isthe user that Oracle Eloqua will use to connect with Salesforce.5. To use a testing environment for the integration instead of your production instance, select theUse Sandbox check box. After you complete the integration, reset the user to your productionenvironment and resend the data. 2021 Oracle Corporation. All rights reserved22 of 86

Note: If you are using the Enterprise trim of Oracle Eloqua, you can request asandbox. If you have the Basic or Standard trims, this is an add-on function. For moreinformation on how to request access to the Replication Sandbox, please contact youraccount representative.6. Enter the email address for the administrator who should be informed of critical errors in theNotification Email field. You can enter multiple email addresses by separating them with asemi-colon (;).7. Click Start CRM Integration.The wizard sets up a standard CRM integration with Salesforce. Oracle Eloqua displays theprogress of the setup. The following table provides details about each setup step.Setup stepDetailsValidate CRM loginChecks that the CRM user name and password are accurate andthat Oracle Eloqua can communicate with the Salesforcesystem. 2021 Oracle Corporation. All rights reserved23 of 86

Setup stepDetailsSetup Eloqua business logic Sets up the integration logic in Oracle Eloqua, which dictates thefollowing:lWhen a lead in Salesforce doesn’t exist, Oracle Eloqua creates anew lead in Salesforce.lWhen a lead in Salesforce exists, Oracle Eloqua updates the leadin Salesforce.lWhen a contact in Salesforce exists, Oracle Eloqua updates thecontact in Salesforce. It is recommended that you do not createcontacts or accounts from Oracle Eloqua. Note: This logic will be updated and customized usingautomated programs in Program Builder.Examine CRM systemPulls all of the data objects and associated fields fromconfiguration and fieldSalesforce for integration purposes.names Note: The wizard attempts to create the necessaryexternal calls to set up your integration and presentserrors for fields that are not accessible. Ensure that thespecified fields are accessible to the Salesforce user asreadable and writable fields. You cannot re-run thewizard, but you can manually update the external calls toselect and map the fields. If these fields are not part ofyour set of integrated fields, then you can ignore this error.Setup Eloqua data push and Sets up external calls in Oracle Eloqua to update Salesforce andpull settings 2021 Oracle Corporation. All rights reservedsynchronize data back from Salesforce to Oracle Eloqua.24 of 86

Setup stepDetailsSetup Automatic DataSets up the auto synchs to pull data from Salesforce.Syncs from CRM systemCreate web linksCreates the Oracle Eloqua web links Contact Activity Overviewand Lead Activity Overview, which can be added to page layoutsin Salesforce. This step also detects the current custom links onthe lead and contact entities within Salesforce.Enable CRM integrationCompletes the CRM integration process and enables internalevents and external calls.After you finish: Disable the internal and external queues and auto synchs.Disabling the internal and external queuesThe CRM Integration Setup Wizard set up the processes to support the transfer of databetween Oracle Eloqua and Salesforce. You must disable these processes so that youcan customize the integration. Disabling these processes stops importing and exportingdata during the configuraiton.To disable the internal and external queues:1. Click Settings.2. Click Integration under Platform Extensions.3. Click the Status tab. Click Reporting, then click Integration Reporting. The statuses of theinternal and external event queues are displayed. 2021 Oracle Corporation. All rights reserved25 of 86

If Pause is displayed for either of the queues, the data transfer is active.4. Click Pause.Disabling auto synchsThe CRM Integration Setup Wizard set up the processes to import data from Salesforce.You must disable the auto synchs to stop the imports during the configuration. For moreinformation about auto-synchs, see CRM integration: auto-synchs.To disable auto synchs:1. Click Settings.2. Click Integration under Platform Extensions. 2021 Oracle Corporation. All rights reserved26 of 86

3. Click the Inbound tab. Click Management and then click Auto Synchs.4. For each auto synch in the list, select Disable Auto Synch from the drop-down list. 2021 Oracle Corporation. All rights reserved27 of 86

Configuring data imports from Salesforce Important: The Salesforce native integration will be deprecated February 01,2021. Customers will be able to leverage the Salesforce Integration app in its place,and we recommend customers start preparing in advance for this transition. Learnmore in our product notice. Note: You must be a member of the Customer Administrator security group inOracle Eloqua to access the integration functionality and perform the configurationtasks.To integrate Salesforce and Oracle Eloqua, you must configure auto synchs. Auto synchsare scheduled imports to Oracle Eloqua. An auto synch defines the following:lthe import schedulelthe fields to synchronizelthe actions that Oracle Eloqua performs when the data is importedAfter you ran the CRM Integration Setup Wizard for the first time, Oracle Eloqua set upthe following auto synchs for importing account, contact, and lead data:lGet AccountslGet ContactslGet LeadslGet Converted Leads 2021 Oracle Corporation. All rights reserved28 of 86

lGet Deleted AccountslGet Deleted ContactslGet Deleted LeadsFor initial setup, you disabled all the auto synchs until you configured them. In yourenvironment, you may have additional auto synchs for campaigns or opportunities. Theconfiguration below is specific to importing Salesforce leads, contacts, and accounts.Before you begin:lIf you haven't already, complete the preliminary Salesforce and Oracle Eloqua setup.lEach auto synch configuration determines what fields are synchronized from Salesforce andhow often they are synchronized. Review the settings in your auto syncs and customize them tomeet your requirements if necessary.lRefer to Auto synch settings for Salesforce integration for the recommended settings for eachauto synch.To configure auto synchs:1. Click Settings.2. Click Integration under Platform Extensions.3. Click the Inbound tab. 2021 Oracle Corporation. All rights reserved29 of 86

4. Click Management Auto Synchs. All the existing auto synchs are listed.5. For each auto synch in the list, click Auto Synch Details from the drop-down.6. Click Edit and configure the auto synch. Refer to Auto synch settings for Salesforce integrationfor the recommended settings for account, contact, and lead auto synchs.The following auto synchs need to be configured with the specifics of your field mappingsbetween Oracle Eloqua and Salesforce fields: 2021 Oracle Corporation. All rights reserved30 of 86

lGet AccountslGet ContactslGet LeadsThe following auto synchs may require modifications to the filter criteria, depending on howoften you want these synchronizations to run:lGet Deleted AccountslGet Deleted ContactslGet Deleted LeadsAuto synch settings for Salesforce integration Important: The Salesforce native integration will be deprecated February 01,2021. Customers will be able to leverage the Salesforce Integration app in its place,and we recommend customers start preparing in advance for this transition. Learnmore in our product notice.After you ran the CRM Integration Setup Wizard for the first time, Oracle Eloqua set upthe following auto synchs for importing account, contact, and lead data:lGet AccountslGet ContactslGet LeadslGet Converted LeadslGet Deleted Accounts 2021 Oracle Corporation. All rights reserved31 of 86

lGet Deleted ContactslGet Deleted LeadsWhen configuring auto synchs for Salesforce integration, use the settings below asguidelines. If a specific setting is not mentioned, you can use the existing configuration orleave it blank.For information about setting up auto synchs for Salesforce, see Configuring data importsfrom Salesforce.Upload scheduleYou can change the auto synch synchronization schedule for account and contact dataas required. It is recommended that you specify the following values:lAuto Synch Runs on Selected Days at 10pm EST? — Select No.lAuto-Synch Runs or Repeats Once Every 2.0 hours. You can specify values ranging from 30minutes to 24 hours.lAuto Synch proceeds by Standard Business Schedule? — Select No.lIn the calendar, specify the day the au

Eloqua data is sent to Salesforce whenever an event occurs in Oracle Eloqua. For example, when a contact submits an Oracle Eloqua form (the event), form processing rules add the contact the update program. Oracle Eloqua always updates contacts in