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ANNEX IIITIL foundation certificationITIL service design certification32. ISO certified Providers will be preferred.o Please provide ISO certification as annex to your bid.33. The Provider must be present in the country for at least 5 years.34. The Provider must indicate at least three references (please provide names, phonenumber and e-mails of references) for the provision of similar services in the country.35. The Provider must provide a list of its own edge equipment that will be delivered andinstalled in the ILO Office (e.g. router, modem, switch), along with space, environment andpower requirements.36. The provider must provide a peering diagram listing its current and planned connectivitycapacity to local IX(es), as well as international peers (if such direct international peeringis available).37. Provider must install another fiber link as redundant link to provide auto redundancy incase of primary link failure. Provide must provide router and configure for autoredundancy. The provider must have 24 hours a day, 7 days a week and 365 days coverage fortechnical assistance and/or helpdesk facilities. Under the normal circumstances allproblems should be resolved within maximum 24 hours after the notification from ILOreceived. The provider is also responsible for contacting designated ILO networkspecialist(s) for both scheduled and un-scheduled downtime. Bidders are required to describe what alternate routing or fallback arrangements forcontinuity of service they have in place (if any), should their primary link(s) to the Internetbackbone become non-operational. Alternate routing or fallback arrangements must meetthe standards and requirements set out herein. The selected provider must provide a web interface facility for ILO to retrieve real time andhistorical information on network performance, utilization and usage analysis. The demarcation point of the Internet connection is in the ILO Office, at the RJ-45Ethernet port on the ILO firewall with IP Layer 3 termination. The selected provider must provide all necessary equipment to interconnect the dark fiberto ILO’s switches at IP layer 2. ILO may wish to visit the vendor's Network Operations Centre. The secondary IP address set or secondary line and additional bandwidth options are tobe used in case that the office requires more bandwidth within the duration of the contract.Our intention is not to implement redundancy for load balance or failover, eg. if the ILOoffice takes the option of a secondary line, only one router for both lines would be perfectlyacceptable. The objective is, if required, to allow the ILO office to grow the bandwidthduring the contract period.8 PageILO 2018 Version 2.0 (EN)RFQ for an ISP procurement

ANNEX IIWe are aware that if the ILO office takes one of these options the recurrent fee would riseand an additional investment might be required, however the installation/upgrade shall nottake more than 5 working days.Selection criteria ISP should have at least 10 years experience. Must have nationwide ISP license and Service experience. ISP must have SEAMEWE4 and SEAMEWE5 both connectivity. Able to provide redundant connectivity from different BTS. Must have at list 5 client who are using 100 mbps or above internet bandwidth.Implementation TimelineAll installation works should be accomplished and connection launched on the date(s) specified inthe Contract.Contract DurationThe contract duration will be 12 months (from 01 April 2019 to 31 March 2020). The Contractor’srates will remain firm for the entire contract duration.The ILO reserves the right to renegotiate the bandwidth requirements indicated in the TOR(Annex III) during the course of contract implementation.Without prejudice to Section 10 of the Terms and Conditions applicable to ILO Contracts forServices in Annex IV, each Party may terminate the Contract by sending an advance written noticeof three months to the other Party.ILO Data ProtectionAll data proprietary to the ILO collected and/or processed by the Contractor (“ILO Data”) isconsidered confidential.Storage of ILO Data by the Contractor or sale or release of ILO Data by the Contractor to marketingfirms, research organizations, or any outside party where this is not required for the performanceof the Services under this Contract and not authorized by ILO is strictly prohibited and can lead totermination of this Contract with cause by ILO, except where required to be disclosed by law or9 PageILO 2018 Version 2.0 (EN)RFQ for an ISP procurement

ANNEX IIregulatory body, in which case the Contractor will give ILO sufficient prior notice of the disclosurerequest in order to allow the ILO to have a reasonable opportunity from the receipt of the requestto disclose, to take protective measures or such other action as may be appropriate. Use of ILOData by the Contractor for internal research or for marketing or promotional purposes is also strictlyprohibited.The Contractor shall not advertise or otherwise make public the fact that it is a Contractor withILO, nor shall the Contractor, in any manner whatsoever use the name, emblem or official seal ofILO or The United Nations in connection with its business or otherwise.10 PageILO 2018 Version 2.0 (EN)RFQ for an ISP procurement

ANNEX IIQuestionnaire for Internet Service Providers(Please refer to the Terms of Reference for explanation and additional details)Please answer ALL the Questionsbelow:For details refer to the specified requirement in the Termsof Reference annex1. Do you charge additional feesfor usage? (traffic amount ortime)Internet service shall not have additional payment orlimitation by (1) traffic amount or (2) time.Click to chooseDetails2. Technology used to connectthe office to the Providerbackbone?To connect our office to the provider central, thefollowing options are acceptable (in order ofpreference): fibre optic underground, fibre opticaerial, copper (DSL or cable).Click to choose a type.Details3. Technology used to connectthe Provider backbone to theInternet?For the connection of the provider central to the Internet,the following options are acceptable (in order ofpreference): fibre optic underground, fibre opticaerial, copper (DSL or cable).Click to choose a type.DetailsClick here to enter theminimumdownstream./Clickhere to enter theminimum upstream.Click to chooseDetails4. What is the minimumguaranteed bandwidth?The provided bandwidth can be symmetric or asymmetric, butthe minimal guaranteed bandwidth should be IndicateBandwidth for downstream and Indicate Bandwidth forupstream.5. Can you provide 16 static IP Provide at least 16 static (255.255.255.240 Netmask) public IPaddresses for internet connectivity, where 13 are availableaddresses (255.255.255.240to the ILO.Netmask)?Your OfferCommentsDetails6. Can you upgrade theconnection bandwidth duringcontract?During the contract duration, the Provider must be able toupgrade the line in 1Mbps/1Mbps, or provide asecondary IP address set or secondary line with1Mbps/1Mbps of bandwidth.Click to chooseDetails7. What Tier is the Provider?Please insert the best option available in the country ISPs,as defined in the TOR, are required.Click to chooseDetails11 PageILO 2018 Version 2.0 (EN)RFQ for an ISP procurement

ANNEX IIPlease answer ALL the Questionsbelow:For details refer to the specified requirement in the Termsof Reference annex8. Do you use intermediateproxies?Provider must not use Intermediate Proxies and Transparentproxies.Click to chooseDetails9. Do you have limitations ontraffic/ports?No limitations on traffic/ports; bandwidth capacity should beensured through direct IP connection; no mandatoryproxy servers.Provider must not use Throttling.Click to chooseDetailsClick to chooseDetails11. Do you implement QoS?The following options are acceptable (indicated in order ofpreference): (i) Provider implements QoS and the trafficlisted in the TOR will have high priority; (ii) Providerdoes not implement QoS; (iii) Provider implements QoSand the traffic listed in the TOR will NOT have highpriority.Click to chooseDetails12. Can you guarantee that themaximum number of hops toreach ILO HQ is less than 18?The route to ILO Headquarters has to have a maximum numberof 18 HopsClick to chooseDetails13. Can you guarantee that themaximum packet loss withinyour infrastructure does notexceed 1% per month?The packet loss within the ISP network must not exceed 1% permonth.Click to chooseDetails14. Response time for initialdiagnostics?In case of incident, the Provider must guarantee initialdiagnostics within the first 4 hours.In hoursDetails15. Response time for fullresolution?In case of incident, the Provider must guarantee full resolutionwithin the first 24 hours.In hoursDetails16. Do you scan traffic? (Dataconfidentiality guarantee)Data confidentiality guarantee: Provider shall not scan trafficClick to chooseDetails17. Reliability & Service relateddata. Can you guarantee anoverall uptime of 99% permonth?Service reliability must be ensured. Overall uptime shall not beless than 99% per month.Click to chooseDetails10. Do you implement“throttling”?Your OfferComments12 PageILO 2018 Version 2.0 (EN)RFQ for an ISP procurement

ANNEX IIPlease answer ALL the Questionsbelow:For details refer to the specified requirement in the Termsof Reference annex18. Do you follow ITIL bestpractices?Providers following ITIL best practices (as defined in the TOR)will be preferred. Please submit ITIL certification.Click to chooseDetails19. Do you have an ISOcertification?ISO certified Providers will be preferred. Please submit ISOcertification.Click to chooseDetails20. Present in the country sincewhen?The Provider must be present in the country for at least Choosean item years.Click here to enter year.Details21. List three major clients in thiscountryThe Provider must provide names of at least three major clientsin the country. Please note that references will bechecked by the ILO.22. You must list detailedspecification of the equipmentthat you will be installingThe Provider must provide a list of the equipment provided forthe installation at Customer premises.- Click here to enter client name and details (emailand phone number).- Click here to enter client name and details (emailand phone number).- Click here to enter client name and details (emailand phone number).Click here to enter details.23. Can you provide your peeringdiagram?The provider must provide a peering diagram listing its currentand planned connectivity capacity to local IX(es), as wellas international peers (if such direct internationalpeering is available).Your OfferClick to chooseCommentsDetails13 PageILO 2018 Version 2.0 (EN)RFQ for an ISP procurement

ANNEX IIFinancial Offer submission formCost CategoryILOCountryoffice situatedin PPD BuildingProbashiKallanBhavanIDBTotal amount(BDT)One Time Cost for new setup (OTC)Link Setupany other required device or costMonthly40 Mbps full duplex internet bandwidthpoint to point link for Probashi kallyan bhabanpoint to point link for probashi IDB bhabanTotal amount (BDT)Net Grand total for one month including OTCVAT amountGrand total for one month including VATNote: The interested service providers must submit their proposal in formatmentioned above in letter headpad with due signature on it.14 PageILO 2018 Version 2.0 (EN)RFQ for an ISP procurement

ANNEX IIRFQ N [Insert Reference N ]CERTIFICATION TO BE SUBMITTED BY A BIDDER IN ANILO COMPETITIVE BIDDING PROCEDUREThe ILO expects all participants in its procurement process to adhere to the very highest standards of moraland ethical conduct and transparency, to prevent any conflict of interest and not to engage in any form ofcoercive, collusive, corrupt, or fraudulent practices.With respect to its proposal submitted in response to the ILO’s Invitation to Bid/Request for Proposalmentioned above, the Bidder hereby certifies that:1. The prices in its proposal have been arrived at independently without consultation, communication oragreement with any other interested companies, competitor or potential competitor with a view torestricting competition.2. No attempt has been made or will be made by the Bidder to influence any other Bidder, organization,partnership or corporation to either submit or not submit a proposal.3. The Bidder will not offer, solicit or accept, directly or indirectly, any gratuity, gift, favour, entertainment,promises of future employment or other benefits to or from anyone in the ILO.4. The Bidder (parent company and/or any subsidiaries) is not identified on, or associated with anyindividual, groups, undertakings and entities identified on, the list established pursuant to UN SecurityCouncil Resolution 1267 (Consolidated List).15. The Bidder (parent company and/or any subsidiaries) will not use the funds received under any contractwith the ILO to provide support to individuals, groups, undertakings or entities associated with terrorism.6. The Bidder (parent company and/or any subsidiaries) is not the subject of any form of sanction imposedby an organization or body within the United Nations System, including the World Bank.The ILO reserves the right to cancel or terminate with immediate effect and without compensation any offerof or contract arising from this bidding procedure in the event of any misrepresentation in relation to theabove certifications.Definitions of terms used in this declaration:“coercive practice” is impairing or harming, or threatening to impair or harm, directly or indirectly, anotheror the property of another to influence improperly the actions of another.“collusive practice” is any conduct or arrangement between two or more bidders or contractors, designedto achieve an improper purpose, including to influence improperly the actions of another or to set prices atan artificial level or in a non-competitive manner;“conflict of interest” is a situation that gives rise to an actual, potential or perceived conflict between theinterests of one party and another;“corrupt practice” is the offering, giving, receiving or soliciting, directly or indirectly, of any advantage, inorder to influence improperly the actions of another;

ANNEX II1The Consolidated List can be found at the ons/2005.shtml11 PageILO 2018 Version 2.0(EN) RFQ for an ISPprocurement“fraudulent practice” is any act or omission, including a misrepresentation, that knowingly or recklesslymisleads, or attempts to mislead, another to obtain a financial or other benefit or to avoid an obligation;The undersigned certifies/y to be duly authorized to sign this Certification on behalf of the Bidder.Name and PositionSignatureDate

12 PageILO 2018 Version 2.0(EN) RFQ for an ISPprocurementTERMS AND CONDITIONS APPLICABLE TO ILO CONTRACTS1. THE PARTIES1.1. LEGAL STATUS OF THE PARTIES: The International Labour Organization, represented by the InternationalLabour Office (ILO), and the Contractor (referred to individually as a “Party” and together as the “Parties”) havethe following legal status:1.1.1. The International Labour Organization has full juridical personality, including the ability to contract and enjoyssuch privileges and immunities as are necessary for the independent fulfilment of its purposes pursuant to theConstitution of the International Labour Organisation. Nothing in or related to the Contract will be deemed awaiver of any of the privileges and immunities of the International Labour Organization recognized in theConvention on the Privileges and Immunities of the Specialized Agencies (1947), and relevant national andinternational law.1.1.2. The Contractor is an independent contractor. Nothing contained in or relating to the Contract will be construedas establishing or creating between the Parties the relationship of employer and employee or of principal andagent.2. CONTRACT DOCUMENTS AND VALIDITY2.1. NATURE OF THE CONTRACT:2.1.1. The Contract constitutes the complete and exclusive agreement between the Parties. It supersedes allproposals, verbal or written arrangements or agreements, and any other communications by one of the Partiesor between the Parties relating to the Contract.2.1.2. The Contract is composed of the following documents listed in their order of precedence:2.1.2.1. Purchase Order/Contract Document, including any specific conditions;2.1.2.2. Terms and Conditions applicable to ILO Contracts (Annex 1); and2.1.2.3. Any other document explicitly listed in the Purchase Order/Contract Document and attached to it (i.e.,Annex 2, 3, etc).2.1.3. Unless otherwise included in any of the documents listed in paragraph 2.1.2., the terms of business, conditionsof contract, general reservations published or issued by the Contractor or written in any correspondence ordocuments emanating from the Contractor will not form part of the Contract.2.2. VALIDITY: The Contract will expire upon fulfilment by the Parties of their respective obligations or otherwise inaccordance with its provisions.2.3. NON-EXCLUSIVITY: The ILO may purchase goods or equipment (referred together to as “Goods”), or contract forworks or services (referred together to as “Services”) of the same or similar kind and quality described in theContract from any other source at any time.2.4. COMMUNICATIONS: Communications (e.g., notices, documents) will be addressed to:INTERNATIONAL LABOUR OFFICEProcurement Bureau (PROCUREMENT)4 Route des MorillonsCH 1211 Geneva 22SwitzerlandFacsimile: (41)(22) 798 85 29 Phone: (41)(22) 799 76 02e-mail:[email protected] 17 of 30ILO 2011 Version 2.4 (EN) 01.10.2017T&C

ANNEX II3. PRICE AND PAYMENT3.1. PRICE AND CURRENCY: The price and currency specified in the Contractor’s offer are firm and not subject torevision. The ILO’s financial liability under the Contract is restricted to the price and currency indicated in thePurchase Order/Contract Document.3.2. PAYMENT: Upon receipt of the Contractor’s written invoice and any related supporting documentation, the ILO willeffect payment, normally within thirty (30) days, by bank transfer (the ILO will not pay through letters of credit orbank draft). The written invoice will be sent to the addressee specified in the Purchase Order/Contract Documentand will contain the:3.2.1. number of the Purchase Order/Contract Document that it relates to;

3.2.2. invoiced amount (without the rounding of currency decimals and exclusive of VAT, duties or charges); and3.2.3. date of the delivery of Goods or the completion of Services.In no event will complete or partial payment by the ILO, in and of itself, constitute acceptance of the Goods orServices.3.3. TAX EXEMPTION: The International Labour Organization, as a United Nations Specialized Agency, enjoys a specialtax status in Switzerland and in other member States. Except with the prior written authorization of the ILO, invoiceswill be submitted exclusive of any amount representing taxes (including value added tax), duties or charges. Wheresuch authorization has been provided, the Contractor will provide the ILO with written evidence that payment ofsuch taxes, duties or charges has been made. In the event any government authority refuses to recognize the ILO’sexemption from such taxes, duties or charges, the Contractor will immediately consult with the ILO to determine amutually acceptable procedure.4. PERFORMANCE4.1. PACKAGING: Where packaging is required, the following terms (including in any INCOTERMor similar trade term) apply:4.1.1. The Contractor will package and mark all Goods for shipment and delivery inaccordance with the highest standards of c

Provision of Internet Services to ILO Office in Dhaka Responses to be received by 27 January 2019 1/2019. 2 Page ILO 2018 Version 2.0 (EN) RFQ for an ISP procurement REQUEST FOR QUOTATION Reference: RFQ/CO/2019-01 Provision of Internet Services to ILO Office in Dhaka Dear Bidder, On beha