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AdventNet ManageEngine Applications Manager – Help DocumentationTable of contentsINTRODUCTION. 5Key Features . 6Monitoring Capabilities . 7What's New in Release 6.6. 9INSTALLATION AND SETUP . 12System Requirements . 13Installing and Uninstalling . 14Licensing Applications Manager . 18Using Update Manager. 19Starting and Shutting Down Applications Manager . 20GETTING STARTED . 22Understanding Applications Manager. 23Prerequisites for Applications Manager . 24Working with Applications Manager. 29WORKING WITH MONITOR GROUPS . 30Using Monitor Group Wizard . 31Creating New Monitor Group . 32Associating Monitor with Monitor Groups . 33Deleting Monitor from Monitor Groups. 34Deleting a Monitor Group. 35CREATING NEW MONITOR . 36Application Servers. 37Database Servers . 45Services . 48Mail Servers. 50Web Services. 52Servers . 54HTTP URL Monitors . 56Custom Monitors. 60Script Monitors. 62AdventNet, Inc.1

AdventNet ManageEngine Applications Manager – Help DocumentationQEngine Script Monitors. 63Web Transaction Monitor. 64MONITOR INFORMATION . 65Application Servers. 67Microsoft .NET . 68JBoss Servers. 70Oracle Application Servers . 72Tomcat Servers. 74WebLogic Servers. 76WebSphere Servers. 78Database Servers . 80MySQL DB Servers. 81Oracle DB Servers . 83MS SQL DB Servers . 87IBM DB2 DB Servers . 90Services . 93Mail Servers. 94Web Services. 96Servers . 98HTTP URL Monitors . 101Custom Monitors. 102Adding Attributes . 102Adding JMX MBeans Attributes .103Adding SNMP OID Attributes. 105Script Monitors. 107QEngine Script Monitors. 109Web Transaction Monitors. 111Web Transaction Agent . 112Web Transaction Metrics . 113CONFIGURING ALERTS . 115Viewing and Configuring Alerts Globally. 116Creating Threshold Profile . 117Creating Actions . 118Sending E-mail. 119Sending SMS . 120Executing Program . 121AdventNet, Inc.2

AdventNet ManageEngine Applications Manager – Help DocumentationSending Trap . 122Execute MBean Operation. 123Log a Ticket . 125Replaceable Tags . 126Associating Threshold and Action with Attributes. 127Bulk Alerts Configuration . 128Configuring Dependencies . 129Configuring Retry Polls . 130VIEWING REPORTS . 131Grouping of Reports . 132PERFORMING ADMIN ACTIVITIES. 136Action / Alert Settings . 137Availability Settings. 138Network Discovery. 139Bulk Configuration of Monitors. 140Performance Polling . 141Windows Event Log Rules. 142Global Settings . 143Configure Mail Server . 145Configure Proxy . 146Upload Files/Binaries. 147User Administration . 148Personalize Web Client . 149Add On - Products Settings . 150Database Retention . 151Google Map Business View. 152Downtime Scheduler. 153SNMP Trap Listener . 154Schedule Reports . 155MANAGER CONSOLE . 156INTEGRATING WITH SERVICEDESK PLUS . 158TECHNICAL SUPPORT AND PRODUCT INFORMATION. 159GLOSSARY . 162FAQ. 165AdventNet, Inc.3

AdventNet ManageEngine Applications Manager – Help DocumentationAPPENDIX. 174Applications Manager Home. 175Icon Representation. 176Alert Details . 178Reconfiguration Details. 179Network View. 180Miscellaneous Links Details. 181Data Collection - Host Resource . 182SNMP Agent Installation. 183SNMP Agent Configuration. 186Security/Firewall Requirements . 189AdventNet, Inc.4

AdventNet ManageEngine Applications Manager – Help DocumentationIntroductionAdventNet ManageEngine Applications Manager is a comprehensive application used to monitorheterogeneous business applications such as Web applications, application servers, Web servers,databases, network services, systems, etc. It provides remote business management to theapplications or resources in the network. It is a powerful tool for the system and networkadministrators, helping them monitor any number of applications or services running in the networkwithout much of manual efforts.Applications Manager offers out-of-the-box discovery, availability, health, performance and faultmanagement, and reporting of multi-vendor applications.Alerts are generated to notify the faults in the application and are configured to trigger actions, suchas notifying the user through e-mail, SMS, trap, executing a command and invoking a MBeanoperation. Through alerts, you can identify the root cause of any problem in the network with just afew clicks. Additionally, the flexible architecture of the Applications Manager allows you to manageany application (J2EE or J2SE) that exposes management information via JMX or SNMP throughcustom applications.AdventNet, Inc.5

AdventNet ManageEngine Applications Manager – Help DocumentationKey FeaturesThe following are some of the key features of this release.FeatureApplication ServerMonitoringWeb TransactionsMonitoringDatabase MonitoringHost ResourceMonitoringScript MonitoringDescriptionMonitors Microsoft .NET, WebLogic, WebSphere, Tomcat, OracleApplication server, JBoss application servers and also Web-basedapplications such as Servlets, JSP, and EJB of the application servers.Monitor Web Transactions end to end, with performance metrics of allcomponents starting from URLs to SQLs.Supports monitoring of MySQL, Oracle, IBM DB2 and MS SQL.Monitors the performance of Windows, Linux, Solaris, HP Unix, Tru64,Unix IBM AIX and FreeBSD servers. Also monitors Event Logs forWindowsAd-hoc Windows/Linux custom scripts, used in-house can be managedfrom the same web console. Additionally, AdventNet QEngine, a testautomation suite has been integrated in Applications Manager.Monitors Services such as FTP, Telnet, RMI adaptor, TCP port, etc.Monitors Mail servers (including SMTP servers and POP servers) andMicrosoft Exchange Server.Services MonitoringMail ServersMonitoringWebServicesMonitors Apache, IIS, PHP and other webservers.MonitoringHTTP URL Monitoring Monitors any HTTP or HTTPS -based URL of web pages.Groups data sources from multiple resources and displays them in aCustom Applicationcommon place. The data sources can be JMX MBeans and SNMPManagementagents.Sends 'Alerts' based on the monitored attributes. These can beFault Managementescalated through e-mail / SMS /trap/ MBean Operation/ execute aprogram.The performance of the monitored application is depicted in the form ofgraphs and charts for easy analysis. Its powerful reporting mechanismPerformance Reportsenables you to analyze the trends over a period. Scheduling of reportsis also possible.Allows you to perform admin activities through Web browser interface.Intuitive Web ClientYou can also monitor and view attributes such as the health andavailability of the monitors.Manages a wide range of business applications and network services. ItHolistic view toprovides you the flexibility to group the application and its relatedMonitor Groupservices to be monitored as a single unit.The attribute details are represented through graphs that provides aGraphicaleasy approach to understand the "attribute vs time" statistics for oneRepresentation ofandprovided in the graphs representhour. Also the iconsAttribute Statisticsdetails about the statistics for 7 days and 30 days respectively.It's scalable architecture provides you the ability to monitor a variety ofScalable Architecture Monitors. It uses a blend of both agent-based monitoring and agent-lessmonitoring depending on the need.Provides details on the different severity levels by identifying itsRoot Cause Analysisreason/cause.Manager Console helps the Manager to have an integrated high-levelBusiness Serviceview of the Business Infrastructure. Location intelligence is added viaManagementGoogle Map Business View.AdventNet, Inc.6

AdventNet ManageEngine Applications Manager – Help DocumentationMonitoring CapabilitiesThis section lists the different types that Applications Manager can monitor. The types are divided intocategories based on the type of system or component.1. Application ServersoMicrosoft .NEToJBoss ServersoOracle Application ServersoTomcat ServersoWebLogic ServersoWebSphere Servers2. Database ServersoMySQL Database ServersoOracle Database ServersoMS SQL Database ServersoIBM DB2 Database Servers3. ServicesoJMX [MX4J / JDK 1.5]oService MonitoringoAdventNet JMX Agent - RMI AdapteroSNMPoTelnet4. Mail ServersoMicrosoft Exchange ServeroMail Server5. Web ServicesoApache ServeroIIS ServeroPHP1. HTTP URL Monitors and HTTP URL SequenceoWeb Server6. ServersoLinuxoWindowsoSolarisoIBM AIXoHP Unix / Tru64 UnixoFree BSDAdventNet, Inc.7

AdventNet ManageEngine Applications Manager – Help Documentation7. Custom MonitorsoJMX / SNMP DashboardoScript MonitoroQEngine Script Monitor8. Transaction MonitorsoWeb Transactions MonitorAdventNet, Inc.8

AdventNet ManageEngine Applications Manager – Help DocumentationWhat's New in Release 6.6 Support for Oracle Application Server Monitoring Support for Tru64 Unix Monitoring Support for Windows Event Log monitoring Support for LAMP Edition and Database Edition of ManageEngine Applications Manager Option to schedule daily, weekly, monthly performance and availability reports Option to copy and paste the configuration of one monitor to create new monitors Bulk update of usernames and passwords of monitors Ability to Manage / Unmanage a monitor Option to configure the number of polls for performance data collection Bulk alert configuration for attributes More configuration support for Google Maps Business ViewsWhat's New in Release 6.0.5 Integration of Google Maps Business View Support for Weblogic 9.1 Support for JBoss 4.0.3 Multilingual support for Simplified Chinese and Japanese languages PDF report generation for attributes is provided Enhanced Web ClientWhat's New in Release 6.0.4 Support for monitoring Microsoft .NET Support for monitoring WebLogic 9. Support for monitoring Web Transactions. Support for monitoring Oracle RAC. Integration of ManageEngine ServiceDesk Plus to track the alerts generated as troubletickets. NTLM support is provided in URL monitoring. Reporting enhancements like Downtime History report of individual monitors and SummaryReport are provided. Various usability enhancements like configuring prerequisites for monitoring are provided atthe initial stage itself. Option to configure database retention parameters.What's New in Release 6.0.3 Support for Monitoring Microsoft Exchange Server. Support for Monitoring of FreeBSD Operating Systems. Support for Monitoring JBoss 4.0.2. Support for Telnet Monitoring is provided.AdventNet, Inc.9

AdventNet ManageEngine Applications Manager – Help Documentation Integration of AdventNet's QEngine - a platform independent Test Automation tool used forWeb Functionality, Web Performance, Java Application Functionality, Java API, SOAP,Regression, and Java Application Performance testing. Standalone Enhanced URL Recorder is provided. SSL support for Apache, IIS and PHP. Consoles for Manager provided to maintain SLAs. Option to associate multiple users to single Monitor Group is provided. Alert Enhancements like Pick/Unpick alerts, Annotation of alerts have been provided. Polls to retry can be configured individually for any attribute of a Monitor. Multiple varbind support in alert messages is provided. Option to export reports to CSV and PDF formats.What's New in Release 6.0.2 Support for Monitoring IBM AIX servers. Support for Monitoring HP Unix Servers. Support for Script Monitoring is provided. Support for PHP Monitoring is provided. WebSphere 6.0 Monitoring support is provided. WebSphere Monitoring in Network Deployment mode is supported. Maintenance Task Scheduler Provided. SNMP Trap Listener provided. JMX Notification Listener Provided. Introduction of new role - "User", in addition to the existing Operator & Administrator roles. Replaceable Tags enhancement provided in actions. Support for String data type for defining threshold values. Option to be execute an action (like email) repeatedly, till a monitor returns to normalcy. Alert Template feature for bulk alert configuration. Support for JBoss SSL . Custom Time Period reports provided. Option to delete known downtime reports provided.What's New in Release 6.0.1 Support for Monitoring Apache WebServers. Support for Monitoring IIS WebServers. Support for IBM DB2 Database Server Monitoring. JMX MBean Operation Support. Support for Monitoring JBoss 4.x. Support for Tomcat SSL.AdventNet, Inc.10

AdventNet ManageEngine Applications Manager – Help DocumentationWhat's New in Release 6 Support for Monitoring WebSphere Application Server 5.x Support for Monitoring JBoss Application Server 3.2.x Support for Monitoring Tomcat Application Server Support for Monitoring WebLogic 8.1 Application Server Support for Monitoring MS SQL Database Support for Monitoring Oracle 10g Database Support for Monitoring MySQL Database Support for Monitoring Mail servers (SMTP, POP) Support for Monitoring Web servers Support for Monitoring Network Services like ftp, telnet, tcp port, etc Support for Monitoring Websites (URL, URL sequence, URL content monitors) SNMP based custom application monitoring JMX based custom application monitoring for MX4J / JDK 1.5, WebLogic JMX, JBossMX,WebSphere JMX Intuitive Web client support Unified view of monitors using Monitor GroupAdventNet, Inc.11

AdventNet ManageEngine Applications Manager – Help DocumentationInstallation and SetupYou can install Applications Manager with ease, by going through the following sections: System Requirements Installing and Uninstalling Licensing Using Update Manager Starting and Shutting DownAdventNet, Inc.12

AdventNet ManageEngine Applications Manager – Help DocumentationSystem RequirementsThis section lists the minimum requirements for installing and working with Applications Manager.Hardware RequirementsPerformance of Applications Manager depends considerably on the CPU and memory of the system.The following table describes the minimum configuration of the system running the product.OperatingPlatformWindowsLinuxProcessor TypeProcessor SpeedMemoryPentium IVPentium IV1.4 GHz1.4 GHz512 MB RAM512 MB RAMHard Disk SpaceRequired250 MB*250 MB*- Higher configuration of hardware would enable you to manage more monitors.* While going into production 1GB is recommended.Software RequirementsApplications Manager is optimized for 1024 x 768 resolution and above.Supported Operating SystemsApplications Manager is tested to support the following operating systems and versions:. Windows 2000 Server / Professional / XP / 2003 RedHat Linux 8.0 / 9.0 Enterprise Linux 2.1 or DebianSupported BrowsersThe supported browsers are Mozilla 1.6 and above Internet Explorer 5.5 and above FireFox 1.xAdventNet, Inc.13

AdventNet ManageEngine Applications Manager – Help DocumentationInstalling and UninstallingThe following are the Applications Manager product versions. Professional Edition (Trial) Free Edition Professional Edition (Registered)Note: Click the list to know the supported monitors in the different versions - LAMP Edition, DatabaseEdition in comparision with Professional Edition.Free Edition: This allows you to monitor Five monitors (This excludes the Monitors discovered bydefault). The Free Edition never expires and you get the functionalities of Professional Edition exceptfor network discovery and creation of users.Professional Edition (Trial): You can avail 30 days of free evaluation with no restrictions on numberof monitors.Professional Edition (Registered): This is the registered version of the product. AdventNet providesthe Registered user file after you purchase the product. To get the registered user file, e-mail [email protected]: You can upgrade the Professional Edition Trial and Free Edition to Professional RegisteredEdition. This is applicable, if you have purchased AdventNet's Applications Manager and hold theregistered license key. To upgrade your license, refer Licensing Applications Manager.To Install Applications Manager in Windows (.exe)1. Execute the downloaded file. The Installation Wizard is displayed. Click Next to continue.2. Read the license agreement and click Yes.3. Select the language in which you wish to install Applications Manager. The options areEnglish, Simplified Chinese, Traditional Chinese, and Japanese.4. Provide the location where the Applications Manager should be installed in your machine.Click Browse to provide a different location of installation. Click Next.5. Specify the name of the Folder to be placed in Program Folder. The default is ManageEngineApplications Manager 6. Click Next.6. Specify the port at which web server has to be started. By default, it is 9090. This is the portat which you will connect the web client.7. If you want to install Applications Manager as a service, select the 'Install ApplicationsManager as Service' option and click Next.Note: For installing as service, you need to have administrative privileges in that system.[More Information on 'Manually Installing Applications Manager as Service'.]. Incase, you didnot select this option while installing the Applications Manager, you can then installApplications Manager as service by invoking the installService.bat found under home /bin.For invoking installService.bat, you must have started Applications Manager atleast once.With this service, the Apache server bundled with Applications Manager product is alsoinstalled as a service - ApacheApplications Manager. The startup type is set as 'Manual', bydefault, and you are not required to handle this service. Applications Manager will handle it.8. You have an option to fill up a registration form for Technical Support.9. Current Settings is displayed in the next screen. If you need to make changes, click Back,else click Next. The installation begins.AdventNet, Inc.14

AdventNet ManageEngine Applications Manager – Help Documentation10. The next screen prompts for the product edition (Professional - Trial, Professional Registered User and Free Edition). Select the preferred edition to install. If Professional Registered User is selected, you will be prompted to specify the license file that you haveobtained.11. Finally, you would be given two options - 1. To view the ReadMe file 2. To launchApplications Manager immediately.12. Click Finish to complete the installation process.To Install Applications Manager in Linux (.bin)1. Download the product for Linux.2. Execute the downloaded file. The Installation Wizard is displayed. Click Next to continue.3. The next screen prompts for the product edition (Professional - Trial, Professional Registered User, and Free Edition). Select the preferred edition to install. IIf Professional Registered User is selected, you will be prompted to specify the license file that you haveobtained. Read the license agreement and click Next.4. Select the language in which you wish to install Applications Manager. The options areEnglish, Simplified Chinese, Traditional Chinese, and Japanese.5.

Support for Monitoring Network Services like ftp, telnet, tcp port, etc Support for Monitoring Websites (URL, URL sequence, URL content monitors) SNMP based custom application monitoring JMX based custom application monitoring for MX4J / JDK 1.5, WebLogic JMX, JBossMX, WebS