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iDashboards for HealthcareIMPLEMENTINGHEALTHCAREDASHBOARDSFOR OPERATIONALSUCCESS“iDashboards gives me access to real-time actionable data fromall areas of the hospital. Internally, the adoption rate has beenvery high due to its rapid implementation and ease of use.–Frank DiSanzo, Chief Information Officer, Saint Peter’s Healthcare SystemiDashboards.comAn iDashboards Whitepaper

Implementing Healthcare Dashboards for Operational SuccessAn iDashboards WhitepaperContents1. Overview 32. Exponential Growth in Data33. Dashboards for Healthcare34. Managing Through Metrics45. Dashboard Users46. Differences Between Dashboards and Reports47. Introduction to iDashboards58. Applications of iDashboards59. Empowering Employees510. Key Features of iDashboards5Microsoft Excel Integration5100% Browser Based 6Role-Based Security and Privileges6Data Drilldown6View versus Save Privilege6Ease of Use 6Scalable6Data Pivoting and Filtering7Real-Time Alerts7Real-Time Analytics7Reporting711. Software Requirements7iDashboards.com2.

1. OverviewOrganizations around the world are rapidly adopting businessintelligence dashboards to provide insight into their daily andlong-term operations. In recent years, dashboards have becomeeven more common among the public as an increased number ofservice providers offer dashboards to their customers to monitormetrics such as sales, credit card expenses and monthly bills.By definition, a dashboard is a visual display of the mostimportant information needed to achieve one or more objectives,consolidated and arranged on a single screen so the informationcan be monitored at-a-glance.Dashboards have become a preferred user interface forpresenting information. Dashboards can positively change theway we view, disperse and work with information. They allow fora better understanding of data and greatly reduces the amount oftime spent gathering and analyzing data.2. Exponential Growth in DataFollowing Moore’s law, as computing power doubles every twoyears, so does the ability to collect and process greater amountsof data. This in turn has led to growth in the applications of thecollected data in every field.However, as decision makers are presented with such variedinformation, a key challenge remains in presenting theinformation. Software companies continually try to improvetheir report formats, using charts and graphs to provide auser-friendly interface to data and information. One offshoot ofsuch innovation is the dashboard.Business intelligence has adopted the dashboard concept ofdisplaying data to the driver of an automobile through a collectionof gauges and meters.3. Dashboards for HealthcareHealthcare organizations are increasingly adopting businessintelligence dashboards to gain insight into their data and monitorperformance. Dashboards are now being utilized to track and gainan at-a-glance view of key performance indicators (KPIs), savingtime and resources. iDashboards has been adopted and wellreceived by healthcare organizations such as hospitals, surgical carefacilities, healthcare providers, medical device, pharmaceuticals andemergency services, just to name a few.Dashboard displays can include tables, charts, maps and otherinnovative visual cues such as thermometers, traffic lights,speedometers, etc. Such a dashboard may also contain links toother pertinent information, summaries, highlights, personalizedinformation and external URLs.Healthcare dashboards can be customized for each organization.Common dashboards utilized within the industry are ClinicalDashboards, Critical Care Dashboards, Aging Summary Dashboards,Billing Scorecards, Physician Scorecards, Laboratory MetricsDashboards, Executive Scorecards, Patient Satisfaction Dashboardsand Hospital Overview Dashboards.iDashboards.com3.

Overwhelming spreadsheets4. Managing Through MetricsSuccessful management requires developing appropriatemetrics to measure performance relative to objectives. Creatingmetrics and aligning them with organizational objectives is keyin establishing an effective monitoring system. A scorecard isa popular term for describing such a monitoring system andmapping it to individual responsibilities.Dashboards are particularly effective in delivering a scorecard to awide audience. It is common to expect that different user groupswithin your organization will require different sets of metrics anddashboards. The creation of a diverse and rich collection of KPIsmakes dashboards an essential driver for change and positivetransformation.5. Dashboard UsersDashboards are not only for top-level executives, even thoughit is the traditional perception of dashboards. Dashboards areincreasingly becoming a tool for tactical and operational levelswithin the organization.Administrators, directors, physicians and executives will finddashboards helpful. However, each department must be able to seethe metrics relevant to itself, and individuals within the departmentmust have secured access to the metrics they own.Dashboards must, therefore, be deployed within a framework ofrelevance, roles, privileges and security. Simply put, each user withaccess to a dashboard will have permission to view metrics that heor she owns and will not be able to obtain/view information that isunauthorized for that individual.Visually rich, graphical dashboards6. Differences Between Dashboardsand ReportsThere is a common notion that a dashboard is a collectionof reports on a single screen. Put together a collection ofspreadsheets with some charts in the mix, and it becomesa dashboard. Such a presentation may meet a very basicdefinition of a dashboard, but it fails in delivering the essenceof a metrics dashboard.Dashboards can be utilized as a very effective means ofcommunicating information for which spreadsheets or reports areill-equipped. Reports may be effective at presenting raw data butfail to deliver dynamic insight into the data. With recent advancesin data visualization, new forms of conveying information areavailable that are far more effective.A well-designed dashboard uses color and graphical symbols tocreate a whole new paradigm of information portrayal, next towhich the reporting paradigm pales. Such dashboards requirevery little user training and have a much higher adoption rate.They engage the user in an interactive and media-rich interfaceand deliver information empowerment to business users.Moreover, dashboards provide drilldown into details, enablingroot-cause analysis. Such ready access to accurate and in-depthinformation far outperforms the reporting paradigm to which wehave, until now, been accustomed.iDashboards.com4.

SELECT CUSTOMERS7. Introduction to iDashboardsThrough award winning engineering, and patented technology,iDashboards is making it easier to understand data. iDashboards offerseasy-to-build, dynamic dashboards that create context for any user – inany organization – so they can draw real meaning from raw data.8. Applications of iDashboardsGiven the visual power of iDashboards to take raw data and convert itinto user insight and knowledge, the applications are as diverse as anorganization’s needs. The following are some sample application areas: Physician Scorecard Patient Satisfaction Compliance Financials Nurse Evaluation Facility Performance Unit Efficiency IT MonitoringiDashboards can easily communicate and extract data from anystandard data storage, including relational databases, flat datafiles, Microsoft Excel, XML, legacy data systems, etc. This providesiDashboards the ability to serve as the common user interface on alayer of diverse and disparate data sources.9. Empowering EmployeesWith a clear definition of KPIs, healthcare organizations are empoweringemployees to optimize across various organizational objectives. Thevisibility of performance through dashboards allows everything to beout in the open, with employees working toward the same goals asmanagement.10. Key Features of iDashboardsiDashboards supports a rich collection of data-viewing capabilitiesusing patented Visual Intelligence technology. Users may customizetheir views with its library of chart types, including tables, 3-D views,geographic maps, metric tickers, animated speedometers, thermometers,presentation charts and customized data displays.Microsoft Excel IntegrationiDashboards supports the import and export of data to and fromMicrosoft Excel. A user can import an Excel spreadsheet into any datawindow within iDashboards and display that data using any of thedifferent data visual formats. The imported data and its associated displaypreferences can then be saved within iDashboards for future referenceand for sharing with other authorized users.iDashboards.com5.

100% Browser BasedExample of adrilldown. Year toDate Surgeries candrilldown by unit;Cancer Center,Cardiology, Neonatal,Orthopedics andPediatrics. In thiscase, the secondimage shows thedrilldown intoSurgeries by Campusfor Orthopedics,followed by anotherdrilldown intosurgeries performedper Lansing’s Surgeonand a final drilldowninto Surgery Details.The iDashboards client application functions completely in a webbrowser. It is developed using Adobe’s Flex technologyand the dashboard interface is presented through the Flashplayer. Over 98% of installed web browsers already have theFlash plug-in, and it is a free download.Role-Based Security and PrivilegesiDashboards requires user-authentication before allowingapplication access. It supports multiple levels of user roles: Viewer: Ability to view and interact with dashboards incategories they have permissions to open. They have no chartcustomization privileges. Business User: All the abilities of the Viewer, plus the ability tocustomize chart characteristics for themselves. Analyst: All the abilities of the Business User, plus the ability tocreate new charts/dashboards that point to live data sources. Admin: All the abilities of the Analyst, plus the ability to createand manage users, assign privileges and controluser access.Data DrilldowniDashboards supports data drilldown through tables, chartsand maps. Any data point displayed in a report or chart withinthe dashboard can be connected to a different chart or report.Similar to a hyperlink, when a user hovers his or her mouse overthe linked data point, the cursor changes to indicate that furtherinformation can be viewed by clicking (drilling down) on the datapoint. There is no limit on the levels of drilldown (such as drillingdown through data based on year, quarter, month, day, etc.). Theretrace path is intuitively presented to the user through each stepof the drilldown.View versus Save PrivilegeCategories are like folders, with several dashboards containedwithin a category. Administrators can assign a user to have viewor save privileges to a category.View implies that the user can simply view the dashboards andassociated charts within that category.Save implies that the user can create new dashboards and charts, ormodify existing dashboards and charts within that category.Ease of UseiDashboards is extremely intuitive and user-friendly for all levelsof users. It can be deployed to a large user base with very littleformal training.ScalableiDashboards can be deployed on a small scale for ten users, or ona large scale serving thousands of users with a single iDashboardsdeployment. The plug-in-based Flash Engine is designed toprovide a fast response with an interactive user experience. Thevisual displays and graphics are generated in real-time withinusers’ web browsers by the iDashboards Flash Engine. Thecommunication between the iDashboards Flash Engine and theiDashboards Server is through XML.iDashboards.com6.

Data Pivoting and FilteringReal-time analyticsprovide the abilityto perform dynamiccalculations onreal-time data. Thishealthcare exampleallows for a daily costanalysis per patient, apatient per nurse ratioand forecasts newpatients.iDashboards provides the capability to create a pivot within thedisplayed charts and reports, which is effectively a data filter thatis presented to users. By selecting any value displayed within apivot drop-down, the chart or report is instantly refreshed withdata applicable to the selected value. For example, the dropdown could display hospitals, floors or physicians and the chartcould display percentages or performance metrics. This featurecould also be used to represent dynamic cross tabulations.ReportingExample ofa pivot.Real-Time AlertsDashboards can provide a new level of activity monitoringthat has historically been beyond the reach of healthcareorganizations. With real-time alerts, dashboard users are able toconfigure alerts based on desired thresholds for the KPIs. Suchalerts monitor the data at specific points in time and send anemail or SMS text message when those thresholds are reached.Whether a user is logged into the dashboard or not, they will benotified instantly when a problem arises. This introduces a wholenew level of information leverage that end users may achievefrom iDashboards.Real-Time AnalyticsReal-time analytics provide the user with the ability to performdynamic calculations on real-time data. Conditional logic maybe applied to real-time data to derive new indicators (forexample, pass or fail). Analytical results are delivered withintuitive visual displays.iDashboards allows the user to get a reporting view of thedashboard data. Drilldown from a dashboard to a report can beviewed in HTML and PDF. The user may schedule a PDF reportto automatically email designated recipients using a customschedule. The user may also perform basic summary statistics(mean, median, count, etc.) within a report.12. Software RequirementsThere are 3 requirements to deploy iDashboards:1. On the Client side: any web browser with the Adobe Flashplayer 10.0 or higher.2. On the server side: a relational database, such asMicrosoft SQL Server, Oracle and MySQL.3. On the server side: a J2EE web application server such asIBM Websphere, BEA Weblogic, Sun ONE, ApacheTomcat, etc. The Apache Tomcat application server isbundled with iDashboards.iDashboards Server can be deployed in a Windows, Unix orLinux environment.See it in action. Download a FREE 30 day trial atiDashboards.com/healthcare.iDashboards.com7.

the metrics relevant to itself, and individuals within the department must have secured access to the metrics they own. Dashboards must, therefore, be deployed within a framework of relevance, roles, privileges and security. Simply put, each user with access to a dashboard will