mopdf.com

11 Civic 4D Covers US size Warranty:OM Cover Draft10/27/201010:38 AMPage com2011 Honda Civic Warranties 2010 Honda Motor Co., Ltd. — All Rights ReservedPrinted in U.S.A.2012 HONDA

AWL 45311 2012 Honda Warranty Basebook US:Layout 11/18/201112:07 PMPage iiIn the United States:American Honda Motor Co., Inc.Honda Automobile Customer ServiceMail Stop 500-2N-7A1919 Torrance BoulevardTorrance, CA 90501-2746(800) 999-1009In Puerto Rico and the U.S. Virgin Islands:Vortex Motor Corp.Bella InternationalP.O. Box 190816San Juan, Puerto Rico 00919-0816(787) 620-7546

AWL 45311 2012 Honda Warranty Basebook US:Layout 11/18/2011These warranties are given by12:07 PMPage 1Table of ContentsIntroductionCustomer Satisfaction .2Some Repairs May Be Covered Beyond the Limited Warranty .5A Quick Reference to Warranty Coverages .6Your Warranties in DetailGeneral Warranty Provisions .8New Vehicle Limited Warranty .9Powertrain Limited Warranty.10Federal Emissions Warranties .11California Emissions Warranties .17Federal and California Emissions Systems Coverages .24IMA Warranty .25Tires .26Seat Belt Limited Warranty .27Rust Perforation Limited Warranty .28Accessory Limited Warranty .29Replacement Parts Limited Warranty .31Replacement Battery Limited Warranty.32Replacement Exhaust Components Lifetime Limited Warranty .33Your ResponsibilityOperation and Maintenance of Your Honda .34How to Get Warranty Service .36Limitations and Disclaimer .38Honda Automobile Division, a division of American Honda Motor Co., Inc., gives these warranties on behalf of American Honda, 1919 TorranceBoulevard, Torrance, California 90501-2746, a California Corporation. 2011 American Honda Motor Co., Inc. – All Rights ReservedAWL 45311 (1101)

AWL 45311 2012 Honda Warranty Basebook US:Layout 11/18/201112:07 PMPage 2Customer SatisfactionYour complete satisfaction with yourHonda automobile is our main goal.All personnel at Honda automobiledealerships are thoroughly trained toprovide the best service for yourvehicle. If you are not satisfied withany maintenance or repair workdone by the dealership, follow thesethree steps:Step 1 - Talk over your concerns withthe dealership's management, such asthe Service Manager or GeneralManager. In most cases, a satisfactorysolution is found at this step.Step 2 - We recognize that, on someoccasions, a customer will not betotally satisfied with a dealer'sdecision or actions in Step 1. If thisis the case, you should call or writeHonda Automobile CustomerService. The address and telephonenumber are on the inside front cover.2Please provide the followinginformation: Year, model, and VehicleIdentification Number of yourvehicle, and its current mileage. The name of the dealer who soldyou the vehicle. The name of the dealer whoservices your vehicle. Date, mileage, and reason foreach visit to a Honda dealership. Any non-Honda dealership repairservice for the problem(s). Your daytime and eveningtelephone numbers.The staff of Automobile CustomerService is interested in working withyou and the dealership to find asatisfactory solution.Introduction2012 Honda WarrantiesStep 3 - If you disagree with thedecision reached by the staff ofHonda Automobile CustomerService, you may request to haveyour case reviewed in anindependent forum run by theCouncil of Better Business Bureaus(BBB). This program is called "BBBAUTO LINE." You may file a claimat any time by calling the BetterBusiness Bureau, toll-free, at (800)955-5100. Your call will beautomatically directed to the BBB inyour area.You may also write to:BBB AUTO LINECouncil of Better Business Bureaus4200 Wilson Blvd., Suite 800Arlington, VA 22203-1804

AWL 45311 2012 Honda Warranty Basebook US:Layout 11/18/201112:07 PMPage 3Customer SatisfactionBBB AUTO LINE's purpose is toresolve disputes between vehiclemanufacturers and their customers.BBB AUTO LINE's decision makersare impartial third parties who willlisten to both the customer and themanufacturer and decide what canbe done to resolve the disagreement.The BBB AUTO LINE's decision isnot binding on you unless youagree to accept it. If you accept thedecision, Honda will abide by it.Generally, disputes submitted toBBB AUTO LINE are resolvedwithin 40 days (47 days if you havenot first contacted Honda aboutyour complaint).limited by your vehicle's age,mileage, and other factors. In orderto file a claim, you need to provideyour name and address, the VehicleIdentification Number of yourvehicle, and a brief statementoutlining the disagreement. Initially,BBB may try to resolve thedisagreement through mediation. Ifthis is not successful, your complaintwill be reviewed by an impartial,volunteer arbitrator. You may presentthe facts of your case to thearbitrator at an informal meeting.Honda offers you the opportunity tomediate and arbitrate a disagreementthrough BBB AUTO LINE becausewe want you to feel that you havebeen treated fairly. Eligibility isWe encourage you to use thisprogram before, or instead of, goingto court. It is informal, free of chargeto you, and generally resolvesproblems much faster than the courtsystem. Lawyers are usually notinvolved in the resolution of claimsthrough the BBB, although you mayobtain one at your own expense ifyou choose.If you want to go to court, we donot require you to first file a claimwith BBB AUTO LINE. Pleasenote that laws in some states mayrequire that you file a claim withBBB AUTO LINE before you canproceed to a state-operated disputeresolution process or the courtsystem. If you do not accept thedecision of BBB AUTO LINE, youcan still go to court.Introduction2012 Honda Warranties3

AWL 45311 2012 Honda Warranty Basebook US:Layout 11/18/201112:07 PMPage 4Customer SatisfactionLemon LawsMany states have enacted what arecommonly referred to as “LemonLaws.” Although the details of theselaws vary from state to state, theirmain purpose is to assure youcertain rights if you have problemswith your new vehicle. In generalterms, these laws usually say that ifyour new vehicle has a problem thatcannot be repaired in severalattempts, or has a series of problemsthat keep it out of service for anextended period, you may qualifyfor relief under the lemon law inyour state.4Some states require you to notify themanufacturer about the problem(s),and some states give the manufacturer,or its representative, a chance tocorrect the problem(s). A state mayrequire you to submit yourcomplaint to a dispute resolutionprogram, such as BBB AUTO LINE,before proceeding to other forums.Lemon laws have many provisions.If you feel your new Honda qualifiesfor consideration under the lemonlaw in your area, we suggest youcheck the laws in your state.Introduction2012 Honda WarrantiesWe want you to be satisfied withyour Honda automobile. If you haveany questions, please contact yourHonda dealer or Honda AutomobileCustomer Service.

AWL 45311 2012 Honda Warranty Basebook US:Layout 11/18/201112:07 PMPage 5Some Repairs May Be Covered Beyond the Limited WarrantyHonda may cover, on a case-by-casebasis, some or all of the cost torepair a problem that is not coveredby your vehicle's limited warranties.If your vehicle develops a problemyou feel should be repaired byHonda at no cost, discuss it withyour dealer.If you are not satisfied with yourHonda dealer's decision, call orwrite Honda AutomobileCustomer Service (the addressand telephone number are on theinside front cover). Please providethis information about yourvehicle: year, model, VehicleIdentification Number (VIN),mileage, maintenance history, adetailed explanation of theproblem, and why you thinkHonda should be responsible forthe repair. Your request will beinvestigated, and you will beinformed of Honda's decision.Sometimes Honda offers a specialadjustment program to pay all orpart of the cost of certain repairsbeyond the terms of the warranty.Check with your dealer to determinewhether any adjustment program isapplicable to your motor vehicle.Introduction2012 Honda Warranties5

AWL 45311 2012 Honda Warranty Basebook US:Layout 11/18/201112:07 PMPage 6A Quick Reference to Warranty CoveragesThis is a brief summary of the warranties covering your 2012 Honda. Please refer to the listed page for a fulldescription of each warranty's coverage and limitations.New Vehicle Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Every new Honda is covered, including the 12-volt battery, for 3 years or 36,000 miles. The tires are warrantedseparately.Powertrain Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10The powertrain in your new Honda is warranted for 5 years or 60,000 miles.Federal Emissions Warranties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11The Emissions-related Defects and Performance Warranties cover the components that make up yourHonda's emissions control systems.California Emissions Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17The Emissions Control Systems Defects and Performance Warranties cover Honda vehicles registered andoperated in California or in other States that have adopted California warranty regulations.IMA Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26The original tires are warranted by their manufacturer. Your Honda dealer will be glad to assist you incontacting a local representative of the tire's manufacturer, if needed.6Introduction2012 Honda Warranties