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Influencing the Product: Explorethe Options Customers Have forInfluencing the Product Road MapKaren SatchellJohns Hopkins UniversityPUBLICJoachim FördererSAP SuccessFactors
AgendaCustomer experience Driving influenceProgram overview Influence opportunities across the board 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC2
Driving influence as a customer
2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC4
Influencing the productInfluence Opportunity pageSAP Preferred Success plan WebinarsSAP Enterprise Support Academy program (2017) Meet the expert How SAP uses SAP SuccessFactors Recruiting Management and SAP SuccessFactors Recruiting Marketing solutions in-houseCustomer Influence program SAP SuccessFactors User Assistance team – customer feedback for documentationCandidate relationship management early adopter program Biweekly call series with product owners Recording and materials on the dedicated SAP Jam site Dedicated Influence Opportunity pageMy recommended support process Search the influence page to see if an enhancement already exists. If it does, vote! If no similar enhancement exists, enter an enhancement requestwith as much detail as possible on the influence page. Pictures of mock ups are great. Post a topic on the appropriate SAP SuccessFactors Community page Post on the appropriate SAP Preferred Success page Reach out and collaborate with your SuccessConnect network. 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC5
Program overview: Influenceopportunities across the board
Product Advisory programsProduct AdvisoryPanelsProduct AdvisoryContinuous Feedback ProgramsImprovement Requests& Knowledge SharingProduct Managers host a mix ofvirtual and in-person sessionsto allow customers tocollaborate with the ProductTeams on specificproduct/feature and designtopics.Customers can request to join EarlyAdopter Care, Beta, CustomerEngagement Initiative, and DesignAdvisor programs to interact withProduct Managers on specificlonger-term initiatives.SAP provides influence opportunitiessuch as the SAP ContinuousInfluence Session (aka ImprovementRequests) as a way for customers torequest product improvements.Customers are also invited toparticipate virtually and in-person atregional events (e.g., ASUG, DSAG,VIP, SuccessConnect).More information regarding programs and sessionshttps://bit.ly/2MsKWMo 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC7
Experience SAP Beta TestingBeta enables customers toTest and experience upcoming products: Selected SAP customers and partners offered new software to gain early softwareinsight Opportunity to interact with development teams and influence the quality of the SAPsoftware product during any stage of developmentYour impact on SAP Opportunity to provide feedback on product functionality, usability, and quality of newproducts and solutions before official releaseHow to engage with us Potentially start participating early on in the development of a new product or releasethrough the SAP Customer Engagement InitiativeVisit influence.sap.com directly for upcoming beta opportunitiesContinue your journey with SAP Early Adopter Care 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC8
Adopt SAP Early Adopter CareSAP Early Adopter Care gives customers Support with the early implementation of SAP’s latest releasesServices that provide an opportunity for close collaboration with SAPA dedicated back-office support infrastructure to safeguard the project and minimize riskAccess to a program allowing them to stay current at no additional costCustomer impact on SAP Direct interaction with development, providing firsthand feedbackBringing in the customer voice to influence future releasesHow customers get engaged with SAP Early engagement in the development of a new product or release through the SAP CustomerEngagement Initiative or SAP Beta Testing, continuing to first productive use in SAP EarlyAdopter CareUpcoming early adoption opportunities available at influence.sap.com for your SAP- orpartner-led implementation projectDirect collaboration through a dedicated SAP Early Adopter Care project coach (in selectcases) 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC9
We have improved and expanded the product advisory programs . . .Our guiding principles are: Provide customers flexibility in how they can collaborate with us Involve more product managers and subject matter experts Engage with customers in many geographies, industries,sizes of business, and more Invite participation from multiple user roles, from strategic toadministrative/hands-on Create frequent touch points, both in person and virtual 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC10
Resources
Overview ntroduction-and-Advisory-Programs/ba-p/204679 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC12
Example of announcement on SAP SuccessFactors M-Product/ba-p/201505 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC13
VIP and product advisory panel event publicity and reportEvents newsletter, link to event registration – recruiting roadshow exampleEvents NewsletterEvent nerref newsletter 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC14
SAP Continuous Influence
SAP Continuous Influence processSAP activitiesFollows, moderates,and comments onimprovement requests(IRs) submittedProduct sessioncontinuously openCustomeractivities 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICVotes qualifyrequests for ReviewDesirability (Votes), Viability,Feasibility as selection criteriaSuitable improvementReview of IRsrequest(s) arethat meet voting thresholdCommunicatesaccepted and builtat the beginning of thereviewcycleinto an upcomingreview cycleresultsreleaseStart ofReviewCycleViews – Votes – Submitsimprovement requestsEnd ofReviewCycleReceivesreviewresultsUses andprovidesfeedback16
Q2 2019 overview all SAP SuccessFactors sessionsThank you, customers, for your participation!The review of Q2 2019 cycle resulted in . 78 improvements “Delivered or identified with available solution” 29 improvements “Accepted” (short term) 18 improvements “Planned for portfolio” (long term) 32 improvements “Not planned”Product sessionQ2 2019 review cycle2019 – review cyclesQ1 2019 review cycleIRs delivered or with available solution IRs delivered or with available solution IRs delivered or with available solutionTotal148 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC7822617
Thank you.Contact information:Joachim Fö[email protected]
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How SAP uses SAP SuccessFactors Recruiting Management and SAP SuccessFactors Recruiting Marketing solutions in-house Customer Influence program SAP SuccessFactors User Assistance team – customer feedback for documentation Candidate relationship management early
