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European Journal of Molecular & Clinical MedicineISSN 2515-8260Volume 07, Issue 07, 2020Changing Perception Of Students TowardsHotel Management Course While PursuingThe CourseHarpreet Singh JaswalSchool Of Hotel Management And TourismLovely Professional University, Punjab.ABSTRACTIn recent years, the Institute for Hotel Management has seen considerable development.Increasingly, students at national level or at various Universities or private institutesincline to join / pursue this path. The success of the course is attributed to multiple workopportunity considerations such as employment prospects, a range of channels, success ofa number of television shows, culinary abilities dependent on parents, qualifyingrequirements and business plans, enthusiasm & desire etc.The research would analyzewhether the purpose of this training course remains the same during the course spanthroughout the first year of college, or if there are external variables that may alter theirunderstanding of the programs over time. The primary data were collected by aquestionnaire of five prominent hotel management institutes affiliated to the University ofPune and graphically displayed to insure that the secondary data were clearly interpreted,whereas literacy reviews of various research papers, posts, and books were collected.Key Words: Hotel Management, Career Opportunities, Influencing Factors, ProgrammesPerception1. INTRODUCTIONIndian culture is growing popularity and boundaries. This is probably attributed to growingcompetition for indoor and worldwide hospitality. India has reportedly more than 200,000hotel rooms across types of hotels and guest houses, and also faces a shortfall of over 100,000 beds, according to the Indian Confederation of the Hotel and Restaurant association.Hospitality is an sector that is growing in India. The third largest net foreign exchangeincome in India is tourism and hospitality, which is projected to rise quite early.Every year,30 000 qualified practitioners are absent in the ninth five year program. The stakeholderrecognizes that the nation wants specialists who are willing to deliver outstanding levels inhospitality goods and services. This gives the sector an enormous and accelerated potentialfor growth. The rising number of hotel management Schools in the country with the goal ofsupplying qualified practitioners has increased with the growing hospitality sectors. Throughglobalization rising, there are not only endless job prospects in the world but also hotel chainsthat work globally and have a livelihood abroad.This is a glamorously future-oriented career. Increased demand for qualified, trained qualitystaff has also expanded with the growth of the hotel industry in terms of domestic and foreigntourism and business travel.Hospitality job is sensational; a growth-oriented professionprovides lovely opportunities for a hard-working person who tastes entertaining visitors. The2975
European Journal of Molecular & Clinical MedicineISSN 2515-8260Volume 07, Issue 07, 2020hospitality industry will have a long-term future, with its skills spanning fromcommunications to catering, manufacturing, public relations, protection and transparency.We in Pune city experienced the recent growth of hotels in different categories. The everincreasing demand for workers in this industry has led a large variety of students to opt for ahotel management course from various hotel management colleges in Pune.The hotel schools have provided programs to train the graduates, either at the entry, middlemanagement or manager stage, to take on a role in the hospitality industry in various centralhotel departments. The latest development in the hospitality community is that the amount ofstudents who visit the hotel declines slowly, taking their post graduate studies and goingabroad. The research attempts to define the variables that lead to the choice of course byaspirants for hotel management.And what are the shifts happening during the process of theirexperiences and how these developments contribute? The research also intends to examinethe prospects for the candidates and the reasons contributing to their pick.2. DEFINITIONHospitality:Hospitality is an act of hospitality or the association between the visitor and thehost. This includes guests, visitors or foreigners 'reception and entertainment. SOURCE:WikipediaHotel industry (India):Hospitality in India embraces the idea of Atithi Devo Bhava, meaning,"God is the guest." The term represents a vast range of theories in which the tourist is actuallya deity, who respects the provider of hospitality. That explains why Indians are hospitable totourists at home even in certain social circumstances.SOURCE: WikipediaHotel: A hotel is a hotel which offers short-term payment of lodging. Since years past, justone cabin, a closet, a small table and a washtub has been given for simple housing, mostlyreplaced by rooms and new facilities.SOURCE: WikipediaHotel management:The administration of hospitality is the hospitality business report. Eithera university college that deals with hospitality management studies or a business school witha department involved will receive a degree in the subject. Hospitality management degreescan also be defined as administration of restaurants, restaurants and tourism or hotels.SOURCE: Wikipedia3. REVIEW OF LITERATUREAndrew Kevin Jenkins, 2001, claims graduates are explicitly preferable over other restaurant,restaurant and business staff. Ten years after graduation, most of them plan to be generalmanager / business president. The view of students in the field deteriorates as their degreeadvances.Baum T., 2006 says this study aims at improving student practical comprehension as to whythings function in the managers and how the external environment produces complexity inthe implementation of management concepts, by relying on broad-range, foreign scholarlyand technology outlets to explain the disputes and crucial issues within the managers in thisfield. Therefore, this reflective cycle would encourage students to come up with ideas andstrategies to support them in their workplace.Breiter D., 1991 discusses the recruiting and retention problems in the hospitality field aswell as those of business leaders and educators worthy of focus. The biased assumptionsabout entry rates in hotels and restaurants need to be dislodged. There are also new ways tothink about relations between staff, guests and organizations. In terms of these partnershipspreparation, inspiration and organizational culture are directly related. Workers will knowthat their advancement is a matter for the company, both professionally and individually.It is2976
European Journal of Molecular & Clinical MedicineISSN 2515-8260Volume 07, Issue 07, 2020important to build inspiring conditions conducive to such a growth. Entry level teachingapproaches may begin to work with non-technical abilities. The attention of trainingmanagers and supervisors is due to social skills, relationship management, contact toleranceand decision-making skills.Deery M and Shaw R, 1999 reported that a significant number of studies were conductedabout the occurrence of high turnover levels in the hotel industry. The work concentratedprimarily on isolating the factors of workplace attrition and improving workforcemanagement techniques. Nevertheless, the effect of high turnover rates on an organization'scommunity has provided little attention.In 1994, Getz D. states that the bulk of the two years had considerable expertise in the field oftourism and hospitality, however in the last 14 years views to a future profession in the sectorhave been considerably more pessimistic. There is little professional preparation, recentissues in the local tourist sector and a belief that these are not suitable employment. Excusesshould be sought. Training and preparation have consequences.GiriJogaratnam, Polly Buchanan (2004) has claimed that tension can be seen in the existenceand success of today?s college students as a positive or negative experience. This researchanalyzed student-employee vulnerability to stressors (i.e. those that engage in hospitalityservices when serving in the hospitable field at the same time). The findings will add furtherto the needs of this community not only of the supervisors but also of the hospitality programadministrators and staff, by providings that better handle the burden of our students andthereby enhance well-being and retention.In a survey of four-year tourism and hotel management school students in Turkey, KusluvanS and Kusluvan Z, 2000 identify the phase of size-development and describes the findings ofthe latest size research. Overall, adverse or unfavorable evaluations of various workingmeasurements in the tourism sector are published. Implications are often addressed fortransport, the public and tourism industries and for schools of hotel management.Section 10: Workforce and Education, Regional Tourism Management Planning Advisoryboard. 2006. In National Plan for Growth in Tourism: Investing for Our Future, published by:Australian State, Tourism and Energy. Sixty-five – sevenThe anticipated clarification, that several companies require help in establishing andimplementing a system of internships is provided in Pauze, E.F., Johnson, W.A. and Miller,J.L. (1989). The majority was optimistic about the prospect of supporting FM students whengaining from low to no cost assistance. The hospitality business would provide more insightinto the effectiveness of the internship schemes by defining the extent of the corporateengagement to the interns. Petrillose, M.J. & Montgomery R. (1998). The relation betweenorganized and unstructured work experience programs will explain the distinctions betweenthe two systems for the academic sector.Curse records, Sydney, Australia: "Macquarie University," School of Behavioral Sciences,Study and Architecture Figures for School of Sciences, "(1987).Scott Richardson, (2009) discusses ways in which students have issues with the interactionbetween respondents and their employers, prospects for advancement, job pathways and thesalaries and benefits that the sector provides. Probably the most troubling finding from thissurvey is that over 50% of respondents are seeking jobs outside the sector. For those withbusiness knowledge, 43.6% state that after graduation they do not work in the travel and2977
European Journal of Molecular & Clinical MedicineISSN 2515-8260Volume 07, Issue 07, 2020lodging sector, with 96.3% of those polled pointing to job experience in the industry as theprimary explanation for the choice.Waryszak, R., Morda, R., &Kapsalakis, A. (1999) suggest that the internships curriculum hasbeen effective in improving management skills for this student class and complemented themanagement skills it has gained through its course work. Any of the communication abilitiesof graduates have become more mature than some.Wen-Hwa Ko (2008) stressed that the degree of satisfaction with the supervisory and trainingsystem was substantially different in training courses. The regression analysis found that thequality of the training was a good indicator of the work quality of participants and theconfidence they had in potential professions.The satisfaction with the internship influencedthe impact of training success on participants 'trust in potential careers. The managerial andlearning variables in combination with the happiness of the participants during the internshipwere important predictors of their enthusiasm for potential employment.Objectives of the studyTo consider the factors that affect the preference of students for hotel managementWill the 20 weeks of workplace schooling impact their perceptionsTo review the job style chosen in the last year of the courseTo see how the view from first to last year of the course has improvedResearch MethodologyData collection: The primary study data is obtained using the following techniques:Personal interviews: The researcher arranged personal interviews with students from wellknown Pune university-affiliated hotel management colleges.Questionnaire: In order to receive their answers, a questionnaire was drawn up comprisingclear and specific queries.Sample technique: The demographic is 'hospitality school graduates' and the research iscarried out in schools aligned with the university of Pune. This sample comprises of 5 majorcolleges affiliated with the university Pune, chosen for the analysis.The related secondary data have been obtained from papers, books and the Internet, inaddition to the above listed instruments.Observations and DiscussionsSelecting of Hotel management courseThe aspirants for hotel management are students who already have their family company andwant to study in the same area or students who are eager to become part of the hospitalityindustry because of the glamour and dazzling graphical proofs of hotels.There is also a students group who presumably have not got a good score in their HSC andthus see this as a job opportunity because it needs a 45% less score for the admission Now afew days as TV shows and programs such as master chef and tourism and leisure have alsorendered the course more popular.The aspirants for hotel management are students whoalready have their family company and want to study in the same area or students who are2978
European Journal of Molecular & Clinical MedicineISSN 2515-8260Volume 07, Issue 07, 2020eager to become part of the hospitality industry because of the glamour and dazzlinggraphical proofs of hotels.There is also a students group who presumably have not got a good score in their HSC andthus see this as a job opportunity because it needs a 45% less score for the admission Now afew days as TV shows and programs such as master chef and tourism and leisure have alsorendered the course more popularKnowledge / awareness about the course content taught in hotel management beforejoining the courseIt was noticed that the primary draw of students pursuing entry to the hotel is cooking. Theyare not well informed of other similarly relevant subjects, such as food and drink facilities orroom service, or hotel and catering accounts, that are learned throughout the course. Yet thesame detail is derived from the well-designed brochure accessible on the Web or in thecollege prospectus.Perception about future prospects on completion of hotel management courseThis course is available to most students if they choose to go explicitly or indirectly to a jobin the hospitality field. However, few students would want to seek their masters or higherstudies with a view to enhancing opportunities for their professions. Students want to beginwith their own restaurant catering outlets, Hotels. These students either have strong financialhelp or have their own entertainment company.Students TrainingIndustrial school is one of the main achievements as the bulk of the students eventually agreeon the career they want. A few students are inspired by experience and industry access towhich they have the first time, however there is a significant proportion of students who donot cope with the long hours, job intensity and the difficulties of the hospitality business. Thestudents have a negative negative effect. In our research, 87% of students were pleased withthe training they earned in all of the hotel departments and wished to resume their journey,while 13% thought they abandoned.Perceptions about the course before and after completion of your industrial training.Training is an significant element in improving students 'expectations. It was found thatstudents would also link the program to the realistic experience they gain in the industry.They agree that the quality of the courses is important to what the market requires today.However, the current developments will be incorporated in the curriculum in specificorganizational fields.After training they undergo a significant improvement in their attitudes, abilities, skills,attitude and confidence, leading to their overall personality growth. Students can improvetheir understanding of the content of the course they teach. That is because through theirteaching the students will interact with the subjects and acquire realistic awareness of thesubjects.Perceptions about the industry before and after completion of industrial training2979
European Journal of Molecular & Clinical MedicineISSN 2515-8260Volume 07, Issue 07, 2020The students 'understanding of hospitality has not improved. But, we may argue that it hasbecome stronger and expanded. The education they gain through vocational preparationallows them to understand more about the business.The research demonstrates however that their understanding of the corporate climate and thesort of work they had to do did not alter significantly and the students were also conscious ofthe essence of the job they had to do.The students may even decide for the career in hospitalsafter the lengthy operating hours in hotels. Yet as they enter the hospitality market, studentsbecome fully informed of this.The students obtain experience in the different departments of the hotels throughout the class.This show allows you to determine the department in which you want to serve after yourstudy.Changes in perception about hotel management while pursuing the courseWhen the pupil is accepted to the school, he / she understands but does not recognize thesubstance of the subject they are introduced to during the school. However, certain studentscan not meet with the course specifications because English is compulsory, or the hard ship isinvolved to function in the classroom. And then can want to quit.However, the analysis found that the most significant aspect leading to increasing studentknowledge of the course was industrial preparation.Career options: perception in the first year and opportunities in the final yearThe applicant understands the potential job opportunities and needs to pick himself in his firstyear. So the final year of the student holds the same optimistic target and very few studentssaw a difference in their final career choice compared with their first year of study.This indicates that the students concentrate on their job plans.Satisfaction of the hotel management courseThere is a strong degree of happiness of the graduates, and so another applicant who wants tojoin the course is hopeful.Recommendations and SuggestionThe new developments adopted by hotels are proposed to be part of the program, with theUniversity's program updated annually.During the course and training phase, the staff of the respective schools needs to warnstudents regarding the course and the essence of the research that the students experience.Depending on the input from students on their vocational experience, hotels would providea fixed working period and training schedule for trainees at all core departments instead ofsticking for one or two departments for the entirety of their study.This is also recommended that all hotels will adopt a well-designed training program thatprescribes the training outcome.4. CONCLUSIONThis research is focused on students from different institutes in Pune who take the course inthe field of hotel management and shift their attitudes about the course for hotel management.The study is intended to learn about the perceptions of hotel management students beforethey attend the course, after, and during the course.2980
European Journal of Molecular & Clinical MedicineISSN 2515-8260Volume 07, Issue 07, 2020This research concluded that: after examining the students of hotel management, and theirviews of hospitality and hotel management before and after their vocational training:The student selects the management course for the hotel with a strong experience andunderstands specific job prospects upon completion of the course. Although certain studentscan not accommodate the material of the course, working hours and challenges, the restnevertheless start to finish the course in due time.Industrial school lets the student develop aclear understanding of the hoe business and tends to enhance their learning as it relatesphilosophy to what he or she encounters in the activities in the field. The preparation also letsyou strengthen your personalities and your overall confidence. This indicates that themajority of students are searching for hospitality as an choice for their future, while somestudents are interested in higher education and some are interested in being entrepreneurs orleaders of their family hotel companies.5. REFERENCE[1] Andrew Kevin Jenkins, (2001) "Making a career of it? Hospitality students’ futureperspectives: an Anglo-Dutch study", International Journal of ContemporaryHospitality Management, Vol. 13 Iss: 1, pp.13 - 20[2] Barron P and Maxwell G, 1993 “Hospitality management student's views of thehospitality industry” International Journal of Contemporary Hospitality Management,5(5): v–viii[3] Baum T., 2006 “Human resource management for tourism, hospitality and leisure: Aninternational perspective” London: Thomson Learning[4][5][6][7][8]Breiter D., 1991 “Recruitment and retaining entry level employees—the need forstrategic change” Hospitality and Tourism Educator, 3(3): 44–47Deery M and Shaw R, 1999 “An investigation of the relationship between employeeturnover and organisational culture” Journal of Hospitality & Tourism Research,23(4): 387–400Doherty L, Guerrier Y, Jamieson S, Lashley C and Lockwood A, 2001 “Gettingahead: Graduate careers in hospitality management” London: Council for HospitalityManagement Education / Higher Education Funding Council for EnglandEmenheiser D. A., Clay J. M. and Palakurthi R., 1998 “Profiles of successfulrestaurant managers for recruitment and selection in the US” International Journal ofContemporary Hospitality Management, 10: 54–62Fazio, R. H. 1986. “How do attitudes guide behaviour?” In Handbook of motivationand cognition: Foundations of social behaviour, Edited by: Sorrentino, R. M. andHiggins, E. T. 204–243. New York: GuilfordGetz D., 1994 “Students' work experiences, perceptions and attitudes towards careersin hospitality and tourism: A longitudinal case study in Spey Valley, Scotland”International Journal of Hospitality Management, 13: 25–37[10] GiriJogaratnam, Polly Buchanan, (2004) "Balancing the demands of school and work:stress and employed hospitality students", International Journal of ContemporaryHospitality Management, Vol. 16 Iss: 4, pp.237 – 245[11] Hyland T., 2001 “Vocationalism, work and the future of higher education” Journal ofVocational Education and Training, 53: 677–684[9]2981
European Journal of Molecular & Clinical MedicineISSN 2515-8260Volume 07, Issue 07, 2020[12] Jenkins A. K., 2001 “Making a career of it? Hospitality students' future perspectives:An Anglo-Dutch study” International Journal of Contemporary HospitalityManagement, 13: 13–20[13] Kusluvan S and Kusluvan Z, 2000 “Perceptions and attitudes of undergraduatetourism students towards working in the tourism industry in Turkey” TourismManagement, 21: 251–269[14] Kyriacou C and Coulthard M, 2000 “Undergraduates' views of teaching as a careerchoice” Journal of Education for Teaching, 26: 117–126[15] McDermid, L. 1996. Recruitment: Global management Hospitality, 2/3(154): 12–15.[16] McMullin, R.A., (1998) “Comparison by hospitality management graduates ofperceived experiential-program acquired skills with perceived employment needs”Dissertation Abstracts International, 60(01A), 78[17] National Tourism Investment Strategy Consultative Group, 2006 “Chapter 10:Workforce and training”. In National tourism investment strategy: Investing for ourfuture, Edited by: Australian Government, Department of Industry, Tourism andResources. 63–70[18] O’Neill R.M. & Quinn R.E., (1993) “Editor’s note: Applications of the competingvalues framework” Human Resource Management, 32 (Spring), 1-7.[19] Pauze, E.F., Johnson, W.A., & Miller, J.L., (1989) “Internship strategy for hospitalitymanagement programs” Hospitality and Education Research Journal, 13(3), 301- 307[20] Petrillose, M.J., & Montgomery R., (1998) “An exploratory study of internshippractices in hospitality education and industry’s perception of the importance ofinternships in hospitality curriculum” Journal of Hospitality and Tourism Education,9(4), 46-51.[21] School of Behavioural Sciences, (1987) “Research and design statistics for the Schoolof Sciences” Course notes, Sydney, Australia: Macquarie University, School ofBehavioural Sciences.[22] Scott Richardson, (2009) “Undergraduates’ perceptions of tourism and hospitality as acareer choice”, International Journal of Hospitality Management, Volume 28, Issue 3,September 2009, Pages 382–388[23] Sim, J., (1994) “Relationships among students’ self perceived competency,knowledge and performance-based competencies in foodservice management”Journal of Restaurant and Foodservice Marketing, 1(2), 1-11.[24] Mishra M., Garg K., Aggarwal M.A study of relationship between employeeempowerment, affective, normative and continuance commitment in sandEconomicResearch,14(4),2016.[25] Dar I.A., Joshi M.C., Bali N.Era of applications and websites: Effect of informationtechnology on satisfaction and loyalty of customers in hotel industry.InternationalJournal of Applied Business and Economic Research,14(4),2016.[26] Bashir M., Verma R.Airbnb disruptive business model innovation: Assessing theimpact on hotel industry.International Journal of Applied Business and EconomicResearch,14(4),2016.[27] Otoo F.N.K., Mishra M.Influence of human resource development (HRD) practiceson hotel industry’s performance: The role of employee competencies.EuropeanJournal of Training and Development,42(7-8),2018.2982
DEFINITION Hospitality:Hospitality is an act of hospitality or the association between the visitor and the . Hotel management:The administration of hospitality is the hospitality business report. Either . primarily on isolating the factors of workplace attrition and improving workforce ma
