Transcription

INSTRUCTIONS FOR INSTALLINGAND RUNNING THEMETATRADER APP ON MACOSCATALINA

Instructions for installing and running the Metatrader app on macOS Catalina Running MetaTrader for Mac app for the first timeTroubleshootingooooVB installation failed! Please check your security & privacyHow to check if I am running macOS CatalinaHow to increase scalingHow to increase scaling when I cannot find the menu barRunning MetaTrader for Mac app for the first time1. IMPORTANT: Check to see if your computer is running macOS Catalina. You can find theinstructions here. If your Mac is not running macOS Catalina, please use an alternateinstaller2. Click on one of the following links in order to start the download of the MetaTraderapplication that you wish to installo MT4 (MetaTrader 4)o MT5 (MetaTrader 5)3. Once you opened the link, your browser will open and it may show the below message, if itdoes, click on the allow button4. Once the download has been completed, you should be able to see the download on yourdock.5. Click the download on the doc, this will show you all the downloaded files, find the file thatyou just downloaded and click itVersion: 2.02020 Eightcap Pty Ltd. All Rights reserved.1www.eightcap.com

6. You will see the below pop up, just let it be7. You should see the below screen once the dmg file has been opened. Drag the 8 Icon intothe Applications folder8. Click on the launcher buttonVersion: 2.02020 Eightcap Pty Ltd. All Rights reserved.2www.eightcap.com

9. Find the app. If you cannot find the app, close launcher and try again10. When you open the file, you will probably get the below error, if you do, follow the substeps. Click on the cancel buttona. Open launcherVersion: 2.02020 Eightcap Pty Ltd. All Rights reserved.3www.eightcap.com

b. Go to settings and preferencec. In the 'System preference', find the 'Security & Privacy' option and click itVersion: 2.02020 Eightcap Pty Ltd. All Rights reserved.4www.eightcap.com

d. Click the "Open Anyway" buttone. When you get the below pop up, click on the Open buttonVersion: 2.02020 Eightcap Pty Ltd. All Rights reserved.5www.eightcap.com

f.When the program opens you will get a login prompt. IMPORTANT: Before enteringyour credentials, close the "Security & privacy" window11. Once you have closed the "Security & privacy" window, enter the credentials that you use to loginto your mac. Once you have entered the credentials, click on the OK button.12. Double click on the app. If you get the below error message, please go to the 'VB installationfailed! Please check your security & privacy' section of this document.If you get the above error, it is IMPORTANT that you do not run the application again, untilyou have completed the steps detailed in ' VB installation failed! Please check your security &privacy' section of this documentVersion: 2.02020 Eightcap Pty Ltd. All Rights reserved.6www.eightcap.com

13. If the installation is successful, the meta-trader application should open. If the MetaTraderneeds to be zoomed or if the application is not displaying properly, please follow the instructionsmentioned here14. If you see the below 'close me' message, you can close it by clicking on the Quit button.The first run of the application will take some time as the installer runs in the background.TroubleshootingThe below section is only to be followed for troubleshooting purposesVB installation failed! Please check your security & privacyIf you get the above error message, it is important that you do not run the app again until youcomplete the below stepsIf you are seeing the above error message, please follow the steps belowVersion: 2.02020 Eightcap Pty Ltd. All Rights reserved.7www.eightcap.com

1. Click the "Quit" button2. Click on the launcher button3. Click on System Preferences4. In the 'System preference', find the 'Security & Privacy' option and click itVersion: 2.02020 Eightcap Pty Ltd. All Rights reserved.8www.eightcap.com

5. Once the Security & privacy window opens, click on the padlock6. A pop up will appear saying the "System Preference is trying to unlock Security & privacy".Enter the username and password that you use to log into your mac.Click on the Unlockbutton once you have entered in your credentialsVersion: 2.02020 Eightcap Pty Ltd. All Rights reserved.9www.eightcap.com

7. In the Security & Privacy window click the Allow button located next to the message 'Systemsoftware from developer "Oracle America, Inc." was blocked from loading.'8. Click on the padlock to prevent further changes9. Close the settings window10. Run the app again11. Go back to step 3 of the 'Running Metatrader 4 for Mac app for the first time' section of thedocumentHow to check if I am running macOS Catalina1. On the menu bar, click on the Apple Icon and then click on the "About this Mac" optionVersion: 2.02020 Eightcap Pty Ltd. All Rights reserved.10www.eightcap.com

2. Check the about window says Catalina like the below screenshotVersion: 2.02020 Eightcap Pty Ltd. All Rights reserved.11www.eightcap.com

How to increase scaling1. On the menu bar click on the scaling option. If you cannot see the menu bar, follow theinstructions mentioned hereHow to increase scaling when I cannot find the menu bar1. Right-click on the running application and click on settingsVersion: 2.02020 Eightcap Pty Ltd. All Rights reserved.12www.eightcap.com

2. Click Display button3. Change the scale factor to 200% and then press the OK buttonVersion: 2.02020 Eightcap Pty Ltd. All Rights reserved.13www.eightcap.com

4. Right-click on the running application and click quit5. Important: When the interface asks you which power off option to select, please make sureyou select "Send the shutdown signal"Version: 2.02020 Eightcap Pty Ltd. All Rights reserved.14www.eightcap.com

6. When you complete the above step, you will see the below window, it is important that youdo not close it, let it close by itself7. Once the above window closes, run the application againTrademark disclaimerOther product and company names mentioned in this guide may be the trademarks of theirrespective owners. We use trademark names in an editorial fashion to the benefit of the trademarkholder; therefore, these names are not marked with trademark symbols. All terms known to betrademarks have been appropriately capitalised. We cannot attest to the accuracy of this usage, andusage of a term in this guide should not be regarded as affecting the validity of any trademark orservice mark.Version: 2.02020 Eightcap Pty Ltd. All Rights reserved.15www.eightcap.com

Click on one of the following links in order to start the download of the MetaTrader application that you wish to install o MT4 (MetaTrader 4) o MT5 (MetaTrader 5) 3. Once you opened the link, your browser will open and it may show the below message,