Transcription

Donna G. HaydenChief Information OfficerInternal Use Only

TECHNOLOGY PLAN 2012-2017Internal Use Only

TECHNOLOGY PLAN 2012-2017Technology Mission StatementThe Alcorn State University Center for Information Technology Services seeks to maintain theinfrastructure and cohesive network environment to support the academic, research, and administrativegoals of the university, including fast, reliable access, security, advanced functionality, andsystem/network compatibility. The Center for Information Technology Services will evaluate new andemerging technologies for incorporation into our existing technology structure, and provide soundrecommendations for cost effective, enterprise solutions to keep pace with global technologicaladvancements in higher education. In addition, the Center for Information Technology Services willprovide or facilitate a limited amount of training and training resources to ensure the user community atlarge is proficient in the use of available technologies.Technology Vision StatementAlcorn State University envisions a communiversity in which the seamless integration of moderntechnologies throughout the instructional, research, service and administrative facets of the institutionfurthers the mission and vision of the University.Technology will be an essential tool for:opreparing students to effectively compete in a technology intensive workplaceo enhancing the teaching and research capabilities of the facultyoodeveloping 21st century management skills among staffenhancing the technical capabilities of the surrounding communityAN OVERVIEW OF CURRENT TECHNOLOGYAlcorn State University provides a variety of computer resources and services which supportadministrative, management, research, and educational needs. The Center for Information TechnologyServices is located in room 101 of the Walter Washington Administration/Classroom Building. Thisfacility houses the campus network’s main distribution center, a cluster of over 70 servers consisting ofDell Power Edge, IBM RS/6000, 2 Cx4-120 SANS, 4 Dell NASs an IBM P650 System and peripherals, andthe university’s main Alcatel –Lucent OmniPBX telephone system. Clean power is provided to theCenter through a centrally managed Symetra UPS system and is connected to a generator that serves asa backup power source.NETWORK INFRASTRUCTUREIn the Fall of 1999, Alcorn State University completed a massive infrastructure project whichincluded a Fiber Optics and copper Outside Cabling System, a Voice and Data Inside Cabling System, aPBX System and an Electronics Installation Project. Every building on both the Natchez campus and theMain campus was connected with 12 strands of multimode fiber and 6 strands of single mode fiberInternal Use Only

TECHNOLOGY PLAN 2012-2017through an underground conduit system. A copper cabling system for telephone service was alsoinstalled. The inside cabling system included installing voice and data jacks in every office, classroom,and every dormitory room on both campuses. This culminated in a data network comprised of bothsingle mode and multimode fiber optics cabling, Cat5-level 7 systemax copper cabling, Optic Carrier 3(OC-3) and Optic Carrier 12 (OC-12) ATM switches, and 10/100-Base-T Ethernet switches. The twocampuses are connected via a T-1 line providing for a seamless integration of the two campuses. Dial-upservice is also available through a modem pool.The university has continued to upgrade and expand this network. Since it’s inception it hasexpanded to a branch campus at Vicksburg, MS as well as to five buildings on the main campus and oneadditional building on the Natchez Campus. Along with this upgrade, the university implementedseveral other significant upgrades to the campus network technology. Redundant firewall was installedbetween the campus network and the Internet and provides increased security from outside attacks oncampus computer resources. A Network Address Translator (NAT) was implemented along with thefirewall. This device allows the university to use a private network addressing scheme, eliminating thedependence on increasingly scarce TCP/IP addresses provided by the Internet. All internal campusnetwork traffic uses private addressing.Wireless access points have been installed in selected campus locations providing wireless access toabout 25 percent of the campus. For example, wireless access is available on all floors of the librarystack area and much of the office area as well. Students and faculty with wireless-capable laptops areable to access the campus network. Future plans include an entire wireless campus.In 2005 the university has initiated a major network infrastructure upgrade. The objective was todismantle the ATM backbone and install a Gigabit Ethernet backbone. This network will provide gigabitspeed access between all university buildings and 100 megabit switched access from workstations,servers and printers to the building switched network electronics.MAJOR ADMINISTRATIVE SYSTEMSSUNGARD BANNER ENTERPRISE RESOURCE PLANNING SYSTEMThe Administrative Computer System is an IBM P650 running AIX UNIX Ver 5.x. This systemhouses The SunGard SCT Banner system including the following Internet-native subsystems: Students(SIS), Finance (FS), Financial Aid (FAS), Human Resources (HRS), and Alumni Advancement (AS).Additionally, the Banner Self Service product for Students, Self-Service for Faculty ands Self-Service forEmployees are running.Other systems integrated with the Banner System include TouchNet Payment Gateway/CreditCard Payment, enabling real-time electronic credit card (as well as debit card) payment processing, andTouchNet Payment Gateway (TPG)/webCheck, an innovative solution for accepting online, electronicInternal Use Only

TECHNOLOGY PLAN 2012-2017check payments for tuition, fees, and other campus purchases. A local system supporting Campus Policeto process parking decals, temporary decals, traffic warnings, and trespass warnings interfaces with theBanner system.WINDOWS DOMAINSThe University is operating a Windows 2008r2 domain (alcorn.edu). The Windows domain usesActive Directory to compile, store, and maintain all of the information contained within the domain.Active Directory allows certain selected users to create or modify other users and devices easily with aminimum of confusion and time. Features such as the management of users, groups, and computers,the ability to implement policies and permissions locally and globally throughout the infrastructure,remote management of local system resources, better file and printer sharing management, and astable infrastructure with less possibility of down time are just some of the many features that aWindows 2008 environment offers the university. While this structure has served us well, however, itwill soon give way to a Windows 2012 domain for improved security, improved management as well asother improvements.E-MAIL SYSTEMSMicrosoft Exchange 2010 is the university’s primary e-mail system. This system resides on a cluster oftwo Dell PowerEdge systems running Windows 2008 server participating in the ALCORN.EDU domain.This system maintains approximately 1,500 mailboxes for 99% of the university’s faculty and staff. Clientsoftware accessing the Exchange server includes Outlook 2007 and 2010.WEB SYSTEMSThe university’s primary web server system is currently installed on two Dell servers running Windows2012r2 server participating in the ALCORN.EDU domain using load balancing. This cluster supports theofficial Alcorn web pages as well as departmental, faculty, and staff web pages. The system houses staticHTML code as well as dynamic information, database driven web pages, interactive maps, secured,encrypted and/or validated web pages and other high-level web page applications. In addition to theofficial university server, there are web servers located in various places around campus maintained bythe School/departments that sponsor them. Separate web servers are located in the School of Businessand the University Library. The use of the campus web systems continually grows as more areas of theuniversity discover the advantages of moving some of their tasks to an online environment as well asproject Alcorn’s image to the world.The University also maintains an intranet to serve the local communications needs of theuniversity. For example, most university forms can be downloaded or used interactively. This access isnot granted from outside the ASU network.Internal Use Only

TECHNOLOGY PLAN 2012-2017TELECOMMUNICATIONS SYSTEMSIn March 2008, Alcorn State University introduced its new and improved Telecommunicationsdepartment. Since then, Alcorn’s telecommunications services have proven to be of the highest quality.The Alcatel OmniPBX is a hybrid VoIP, digital and analog system capable on serving all three campusesfrom the Lorman Datacenter. This was a complete over-hall including all PBX infrastructure and newphone for all faculty and staff.Added features include voice-mail, campus wide caller identification, and a number of improvedstation features. Along with these added features, the telecommunications system has a new callaccounting system, which functions as a monitoring device. To provide for maximum un-interruptedservices, this new system is connected to a UPS which is connected to a power generator. The newtelecommunications system has proven to be a major contribution to our growing era of technology.VOICE MAIL SYSTEMThe university implemented a voice mail system in August 1999. Since then a number of enhancementshave been made. The voice mail was upgraded to a new platform with the PBX upgrade. The newsystem is an AVST, 48 port, CallXpress system running Windows Server. This system is 100 percentredundant with capability for 128 ports and is Unified Messaging ready. The system is capable of storing1,500 hours of voice mail messages with an unlimited number of mail-boxes.MAJOR ACADEMIC SYSTEMSDEPARTMENTS AND LABSComputing resources in the form of microcomputer laboratories are located in almost allacademic departments for faculty and student use. Some are open labs for general use while others arespecialized for unique departmental use.Alcorn State University has slightly over 2000 microcomputers of which approximately 650 arelocated in 38 computer laboratories. The rest are in faculty and staff offices and other science orresearch laboratories or facilities. Of these microcomputers, approximately 50 are Macintosh and therest IBM compatible.Located in the academic departments are LCD panel projectors, LCD projectors, videoprojectors, scanners, digital cameras, LaserJet printers, DeskJet printers and dot-matrix printers. Inaddition, there are computer monitors of various sizes, laser disk players, plotters, rewriteable CDs, anddesktop cameras. In a number of locations, there are computers connected to specialized research orother equipment (science teaching labs, research labs, radio station, etc.).Internal Use Only

TECHNOLOGY PLAN 2012-2017Alcorn State University utilizes the Mississippi Center for Supercomputer Research for its majorsupercomputer needs.J. D. BOYD LIBRARY SYSTEMThe library I s powered by the “Voyager” library information management system by. Voyager sets thestandard for excellence and is the system of choice for today’s libraries. It provides flexibility andfunctionality. Voyager is an integrated information management system for academic and researchlibraries operating on a UNIX server platform, incorporating client/server architecture, and a graphicaluser interface (GUI) operating under Microsoft Windows. Modules currently operable on the newVoyager system include circulation, the online public access catalog, cataloging, acquisitions, serials,reserves, media booking, and system administration.Improving library services for the students, faculty, and staff of the Alcorn State University is of utmostconcern and the number one priority for the university library. Therefore, the library also engages incooperative relationships with other libraries and agencies in order to increase the proficiency of libraryresources and services, to support distance learning, and to better serve the entire surroundinguniversity community.The Library Instruction and Computer Lab, is an instructional and general purpose lab, containing 30workstations and two additional networked printers. All computers in the Instruction and Computer Labare running Windows 7 Professional and Office Professional 2010.Wireless access is available on all floors of the library stack area and much of the office area as well.Students and faculty with wireless-capable laptops are able to access the campus network.ON-LINE AND VIDEO CONFERENCING COURSE SYSTEMSBlackboard Enterprise Edition is the current course management and delivery system. It is used to offerboth online accredited and web-enhanced courses over the Internet through the university’s network.The university has significantly expanded the number of online courses and programs available to itsstudents. The University also offers courses through its two video conferencing center; located on themain campus and the Natchez campus respectively.PROFESSIONAL DEVELOPMENT SUITEA Professional Development suite has been established in room 121 of the J. D. Boyd Library. The suiteis being used by faculty teaching online courses and other technologies and is available to all faculty formultimedia development, both with lab use and with professional development. The suite enablesfaculty and staff to develop their knowledge and understanding of current instructional technology.Internal Use Only

TECHNOLOGY PLAN 2012-2017Limited distance education staff, student assistants and a select few faculty mentors help train andprovide the means to incorporate technology into teaching and learning as well as the use ofinformation. Some of the facility’s activities include training sessions in online course development,development support in the use of an authoring system and limited assistance in other software such asFrontPage, Dreamweaver html editors, Adobe’s Acrobat Writer, and limited assistance in means ofincorporating multimedia experiences, as well as other types of similar technology-based instructionalexperiences, into instruction. The facility is populated with nine personal computers, three DPLprojectors, digital still and video equipment, and a network printer.A VISION OF FUTURE TECHNOLOGY AND ACTION PLANIt is critically important that a course of action is charted for information technology in higher education,and particularly Alcorn State University. Information technology plays an all important role ininnovation and creativity, and Alcorn State will be relied upon to meet and solve the difficult challengesof today. However, today’s challenges can be tomorrow’s opportunities. As Thomas Friedman pointsout in his compelling book The World is Flat, in a global economy, competitors are not simply adjacentstates but are countries more than half a world away. Through technology, our intellectual capital, andour commitment to research we are uniquely poised to help make the most of both challenges andopportunities ahead.This Information Technology plan is not only a strategic direction of the campus but a seamless part ofthe learning environment. Its implementation will benefit all University stakeholders: students, faculty,staff and administrators. Some of the benefits in general are:ooooooooooEnhanced teaching and learning and research environments;Common set of productivity tools through an improved Campus Area Network;Improved information management;Improved access to the web and increased web functionality;Improved support for hardware and software;Improved access to training and professional development;More cohesive institutional environment through internal connectivity;Enhanced access to information through global connectivity;Effective use of Information Technology on campus as a result of the InformationTechnology strategic plan; andNew opportunitiesTo this end five technology goals have been identified as strategic for Alcorn State University. The center for Information Technology Services will continually investigate, evaluate and deploythe latest technological advances appropriate to high-performing learning and livingenvironmentsInternal Use Only

TECHNOLOGY PLAN 2012-2017 The Center for Information Technology Services will expand its faculty services catalog toprovide tools and training that equip faculty to utilize instructional, collaboration and publishingtechnologiesThe center for Information Technology Services will employ technologies that enable effectivecommunication and collaborative improvement across all campus communities The center for Information Technology Services will continue to support and expand theUniversity's technology infrastructure; ensuring sufficient capability exists to achieve theUniversity’s vision and mission. The Center for Information Technology Services will leverage its staff's expertise and theUniversity's technology investments to enhance the quality of life of the members of the greatercommunity and improve the delivery of outreach and engagement efforts sponsored here at theUniversityIn pursuit of the goals, CITS must achieve the following benchmarks: Prioritize strategic planning and enterprise communicationRestructure Datacenter OperationsModernize and Extend the Networking InfrastructureEnhance Security Infrastructure and Account ServicesFormalize Disaster Recovery Plan/Solution for Mission Critical ApplicationsExpand Communication Capability and Enable Real-time CollaborationEstablish Help DeskEstablish Service ManagementInternal Use Only

TECHNOLOGY PLAN 2012-2017StrategyTechnology at Alcorn State University has gone through several directional shifts in the last five years.Changes in campus administration, technology leadership, personnel as well as technological advancesin equipment, architecture and education software have left CITS in a state of “maintaining” and not“innovating”. In today’s highly digital business and educational environment, stagnation negativelyimpacts the University’s competitiveness. As personnel stabilized in the spring of 2011, the technologyleadership began working to organize, standardize and modernize.CITS recognizes the need to transform its focus from tactical to strategic. The difference is clear. Tacticalmanagement of IT concentrates the focus of senior IT staff to day-to-day operations. Handling individualcustomer requests at such a senior level leaves little time to research, confer with their educationcounter parts and develop innovative technological solutions to the University’s strategic initiatives.Strategically focused leadership in IT can spend that time looking at the big picture to improve overallbusiness effectiveness, becoming an enabler of the University’s mission. Unfortunately, CITS cannotbecome a "strategy-enabler" until after the tactical management of daily operations is more reliable,more secure and more autonomous. The initial phase in getting from the “As-Is” to the “To-Be” isidentifying where the “As-Is” actually is.During the 2011/2012 academic year, CITS partnered with the Dell ITSA Team to benchmark its ITmanagement and service delivery. This was an exhaustive 3 month process that evaluated how theUniversity leverages technology investments, manages applications and supports the end users. CITSscored slightly lower than industry standard in every category except price point. The results indicatedthat those scores can rise to “optimized”, or best practice, by implementing modern IT managementprinciples and strategic investment in deficient areas. The assessment concluded with 10 p IT governance with formalized strategic planning and communicationEnhance the Network InfrastructureEnhance Service Desk Environment and Implement Services ManagementContinue Server VirtualizationImplement Centralized Storage using a Storage Area Network (SAN)Enhance the security environment by mitigating risksUpgrade Messaging EnvironmentImplement employee professional learning plans aligned with job descriptionsBecome performance driven and process orientedImplement a Project Management Office (PMO)These results informed the planning going forward.CITS is organizing its operations into 4 discrete functional domains: Management, Infrastructure,Applications and User Support.Internal Use Only

TECHNOLOGY PLAN 2012-2017ManagementNotice this system is not aligned with the organizational chart. Instead, its aim is to break down silos andintegrate IT professionals across disciplines; promoting a unified structure for monitoring,communication, evaluating, forecasting and acting throughout the enterprise.Management Taking a strategic approach to planning and monitoring technology assets and assessing theQuality of Service Quantify – Assess - Plan – Implement – Repeat Improving Service Quality: Beyond Load and Bandwidth to Enhancing the User ExperiencePrioritize strategic planning and enterprise communicationo Develop IT governanceo Align all IT strategic planning to university strategic plano Develop organizational policies and procedures to expedite standardized processeso Establish a comprehensive plan for dissemination of technology informationInfrastructure Manages the underlying systems that support IT functionalityInternal Use Only

TECHNOLOGY PLAN 2012-2017 Ensures sufficient capability exists to achieve the University’s vision and mission.Restructure Datacenter Operationso Develop Datacenter and System Administration working groupso Publish operational plan and policieso Publish Operational plans for all systemso Continue optimization towards Virtualizationo Develop Private Cloud Infrastructureo Deploy storage system optimizationo Classify the System Administrator roleo Peruse Datacenter Tier Recognition and Regulatory ComplianceModernize and Extend the Networking Infrastructureo Perform system wide network assessmento Upgrade network switcheso Increase Internet bandwidtho Extend fiber optic plant to new and existing areaso Implement updated security protocols and policeso Expand wireless networkApplications Employ technologies that enable effective communication and collaborative improvementacross all campus communities Managed Business Perception - Availability, Capacity, Security, and Data Integrity Balanced Security v/s AvailabilityEnhance Security Infrastructure and Account Serviceso Conduct security risk assessmento Implement central application log-in system and SSOo Expand account provisioning and servicing automationo Develop security working groupo Evaluate and deploy an Intrusion Prevention System (IPS)Expand Communication Capability and Enable Real-time Collaborationo Expand teleconferencing capabilityo Deploy Myteamwork applicationo Increase video conferencing capabilityo Automate management of collaboration platformso Deploy HD video transmission across campuso Provide alternative to tradition fax machineso Explore features of Google Apps for Educationo Upgrade email systems and integrate with collaboration systems (UM)Internal Use Only

TECHNOLOGY PLAN 2012-2017Formalize Disaster Recovery Plan/Solution for Mission Critical Applicationso Establish recover datacenters in Natchez and Vicksburgo Expand off-site back capabilityo Secure physical Back-up/recovery equipmento Document and Publish Disaster Recovery Plano Integrate D/R Plan into ASU's Business Continuity PlanEnhance the business user experience by increasing automation, integration and effective utilizationof available technology resourceso Deploy mobile application supplement to ERP, LMS and SIS systemso Implement effective change management processo Implement tiered support structure for enterprise applicationo Provide necessary training to functional users ; empower ownership of applicationsUser Support Managed, measurable user experience Defined metrics for Impacted User Minutes (IUM) for support and incident management Minimum IT proficiency standards for Faculty and Staff and personalized training based uponemployee rolesEstablish Help Desko Appoint Help desk managero Develop skills based routing systemo Deploy knowledge baseo Develop system of categorizing known issues and solutionso Refine and publish SLAs for each operational domaino Provide professional development for help desk operationsEstablish Service Managemento Employ ITIL service management principleso Appoint ITIL coordinator and obtain certificationso Develop/Implement Change Management processo Develop service metrics and system of evaluationo Develop incident management and reporting systemInternal Use Only

TouchNet Payment Gateway (TPG)/webCheck, an innovative solution for accepting online, electronic . TECHNOLOGY PLAN 2012-2017 Internal Use Only check payments for tuition, fees, and other