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HOW TO USE THIS MANUALCONTENTSpageREADING THE MANUAL. 2CLAIM CODES. 2USING THE WARRANTY FLAT RATE MANUAL. 3CALIFORNIA LIGHT-DUTY VEHICLE EMISSIONSSTATES.8PRE-DELIVERY INSPECTION. 9FUEL GRADES. 9EXPENSE CODES/PARTS CATEGORIES. 10READING THE 17-DIGIT VIN, 1997-2009 VEHICLESPASSENGER CAR. 11MULTIPURPOSE PASSENGER VEHICLE. 12TRUCK. 13READING THE 17-DIGIT VIN, 2010-2020 VEHICLESPASSENGER CAR. 14MULTIPURPOSE PASSENGER VEHICLE. 15TRUCK. 16READING THE 17-DIGIT VIN, QUEST(V40, V41 Only). 17DEFINITIONS. 18CERTIFIED PRE-OWNED VEHICLELIMITED WARRANTY COVERAGERev.4-121
READING THE MANUALA. IntroductionNOTE: The following Section(s) contain "How to Use" information ONLY - for complete claimscoding examples/guidelines/policies, please reference the current Nissan "AssuranceProducts Resource Manual".When completing the work order, each person in the Claims Administration team is required toadd key information which pertains to their area of responsibility. As an example:TITLEDATA ENTRY REQUIREMENTService Advisor Customer/Vehicle Information Customer Comments Tire Claim InformationTechnician Technician Comments Cause of Problem/Primary Failed Part(PFP) Identification Repair Required/Performed PDI Fuel Dollar AmountParts Counterperson Parts Required Service Supplies RequiredClaims Administrator Claim CodesB. CLAIM CODESThis section of the Warranty Flat Rate Manual identifies and defines Claim Codes and explainshow to locate them within this manual.There are five basic codes which apply to warranty claims. These five codes are:1. The Operation CodeThe Operation Code is a six character code which lets Nissan know exactly what type ofrepair was performed. As an example:OP CODEGA10AA DESCRIPTIONR I or RPL Starter Motor Assembly[R I Remove and Install the same(original) part.][RPL Remove and Replace withnew or Remanufactured part]2. Flat Rate TimeThe Flat Rate Time is the amount of time that Nissan will pay your dealership to performa specific operation. The basic time unit is 0.1 hour or 6 minutes. As an example:FLAT RATE TIME0.4 HoursRev.4-12 2ACTUAL TIME24 Minutes
3. The PFP (Primary Failed Part)The PFP identifies the primary failed part that is, the part or component which caused therepair to be required. As an example:PRIMARY FAILED PARTStarter AssemblyPFP*23300-XXXXXR 4. The Symptom CodeThe Symptom Code is two characters and defines the customer’s complaint as identified bythe Service Consultant. As an example:CUSTOMER COMPLAINTHard/No Start-Cold EngineSYMPTOM CODEAA 5. The Diagnosis CodeThe Diagnosis Code is also two characters and describes the problem of the failed part asidentified by the technician. As an example:PROBLEM WITH PARTInternal Failure DIAGNOSIS CODE32C. USING THE WARRANTY FLAT RATE MANUALTo illustrate proper Warranty Flat Rate Manual usage, we will use the following scenario todescribe a repair situation and then detail the steps required to find the five codes detailedabove.The owner of a 1996 Maxima drives into your dealership and states that the battery is dead. Thetechnician finds the Alternator to be the problem and must Remove and Replace (RPL) it due toa "No-Start" condition.1. Identifying the CodesFirst let's look at the information we have so far.CATEGORYCustomer’s ComplaintPrimary Failed PartProblem with PartOperation Performed DESCRIPTIONBattery is deadAlternatorBound/Seized/StuckRPL Alternator CODESymptom CodePNC/PFPDiagnosis CodeOP CodeNote that the Flat Rate Time is not given and must be found in this Manual.Rev.4-123
2. Finding the CodesTurn to the chart titled “Group Codes” which is found inside the front cover. This chart breaksdown every major component on the vehicle by main and sub groups. Main Group “A” refers toEngine Mechanical and the Sub Groups are engine mechanical components. As an example:MAINGROUPAAAASUBGROUPDESCRIPTIONEngine MechanicalEngine AssemblyCylinder BlockOil PanABCThis Manual is organized alphabetically by Main and Sub Group. The first step is to find theMain and Sub Group applicable to the repair performed.In the scenario above, the alternator was removed and replaced. Using the group codes chart,alternator is found in the Engine Electrical category or main group “G” with alternator beingsub group “E”.OPERATION PERFORMEDRPL Alternator AssemblyMAIN/SUB GROUPGE GE - ALTERNATOR1RPL ALTERNATOR ASS’YGEFLAT RATE TIMEOPERATIONPNCKEYA34 A35 A60OPCODETWINCAMSUPERCHARGER4WD4WD/AWD’07&UP VHQR ENGVQVQVKB15QGSRB16QRMRC11QRHRD40MRQRL32VQQRN50 R35VQ QRH VQVRR51VQS35 V41 V42 Z33 Z50 Z51VKQRVGVQVQVQVQGE10AA--------------1.7 2.1 1.6 0.8 1.0 0.7 0.7 0.6 0.7 0.7 1.3 1.5 0.6 2.0------------------------------- 1.6 --------- 1.5 -------------------------- 1.6 ---- 0.7 ----1.4 -- 1.5 1.8 0.9 -- 1.6 0.8 1.6 2.2------------------- 1.6 -1.4 -- 1.5 1.8 -------------- 1.3 ---3-45COMBINATION:RPL BRUSH ASS’YRPL DIODE SETGE105AGE106A0.3 0.30.6 0.6---0.4 0.4 0.4 0.50.8 0.8 0.8 -----0.5 0.50.9 0.9---------------0.4 0.3 0.40.4 0.3 0.4---0.3 0.3 0.3 0.3 0.40.3 0.3 0.6 0.3 0.8---2-7O’HAUL ALTERNATOR ASS’YGE12AA--2.4 2.8--------------1.4 1.6 1.6 1.8----------------1.8 1.8------------------------------1.9 2.4 2.0----------------- 1.3 ---1.5 -- 2.7 1.4 2.8--------- 1.9 -------8RPL ALTERNATOR BRACKET0.6 ---- 0.8 0.8------------------ 0.6 0.50.4 -------------------- 0.7 ---- 1.2 0.3 0.4 -- 0.50.4 -- 0.4 0.5 1.0 ---- 0.8 ----------------------------- 0.3 ---9RPL ALTERNATOR ADJUSTING BAR10111-11PNCKEY12345678TWINCAMAWD/4WD’07&UP VHQR ENGINCLUDES: R&I ALTERNATOR ASS’Y.GE16AA 0.3 0.5 ------- 0.3 1.1 1.0 -RPL REAR PROTECTOR COVERGE20AA----------------RPL ALTERNATOR IDLER PULLEYGE22AA 0.5 0.4 0.4 7&UP VHQR ENGTWINCAMVQ35DE-HRALTERNATOR ASS’YALTERNATOR PULLEYALTERNATOR BRUSH & HOLDERIC TYPE VOLTAGE REGULATORALTERNATOR DIODE SETALTERNATOR ROTORALTERNATOR BEARINGALTERNATOR BRACKET-------------------------------0.5 0.5 0.3 0.3-----------------------------0.4 ---- 0.6 0.4----------------0.4 0.6 0.3 0.5 0.3 0.4 0.9-------------------------0.5 0.4 0.5 0.4-----GE9999STRAIGHT TIMEFAILED PART-0.3WARPNC 091011NPNPNPNPNPNPFAILED PARTALTERNATOR ADJUSTING BARREAR PROTECTOR COVERALTERNATOR IDLER PULLEYGEWARPNC RANTY117152317711925PNCKEYFAILED PARTWARPNC RANTYNPGERev.11/08Find the page in this Warranty Flat Rate Manual with “GE” printed at the top and bottom of thepage. This page identifies all repair operations applicable to the alternator.Operation CodeNext we must find the specific operation performed, Op Code and Flat Rate Time. The operation“RPL Alternator Ass’y” in our example identifies GE10AA as the Op Code.Rev.4-124
Flat Rate TimeTo the right of the Op Code are Flat Rate Times applicable to each model (Note that each modelmay have multiple columns specific to engine or body style, as applicable).The 1996 Maxima (or A32) Flat Rate Time for this operation is 1.2 hrs. The Flat Rate Time is then tobe multiplied by your dealership’s Warranty Labor Rate to determine the labor dollars Nissan will payfor the repair.As an example:If your Warranty Labor Rate Equals 50.00 per hour, 50.00 x 1.2 60.00or 60.00 will be paid by Nissan for laborPFPThe PFP must be identified by the Technician and can be found via FAST or in the Parts Catalog.In determining which part is the PFP, keep the following guidelines in mind: Assemblies Some components may be disassembled and repaired or replaced as an assembly,depending on the circumstances of the incident. The PFP should be the INDIVIDUAL PART ofthe assembly that caused the problem. If it is not possible to determine this, the assembly partnumber may be used. Seal and Gasket Kits Part numbers which identify seal and/or gasket kits, such as for the automatic transmission, engine, cylinder head, etc., may not be claimed as the PFP. Always use thepart number for the seal or gasket itself, not the kit. Sealant When sealant is used instead of a gasket, use the part number of the part beingsealed as the PFP. Example: The sealant between the oil pan and the cylinder block is replacedby removing the oil pan, cleaning the surfaces, resealing and replacing the pan. The oil panshould be used as the PFP. Other Service Supplies Any service supply purchased from NISSAN, such as brake fluid, rustpreventative, etc., may not be claimed as the PFP.Symptom and Diagnosis CodesAt the beginning of each Main Group section is a Symptoms/Diagnosis applications page. Thispage identifies all Symptoms and Diagnosis codes applicable to the Main Group. For example:CUSTOMER’S COMPLAINTSymptom CODEBattery is Dead HAPROBLEM WITH PARTDiagnosis CODEInternal Failure 61To recap, the five codes we’ve found using our example scenario are as follows:Operation PerformedTime Nissan will payPrimary Failed PartCustomer’s ComplaintTrouble with Part OP CodeFlat Rate TimePFPSymptomDiagnosis GE10AA(RPL Alternator)1.2 Hr.(72 Minutes)PFP23100-XXXXXR (Alternator)HA (Dead Battery)61(Internal Failure)Combination Operation CodesListed below some repair operations are “Combination” operation codes These codes describeadditional labor work which may be claimed in addition to the main operation code. Example:ModelOperationFlat Rate TimeA32 (Maxima)OH Cylinder Block & Cylinder Head AB12AABore & Hone all CylindersAB123ATOTAL HOURSRev.4-12526.1 Hrs.1.8 Hrs.27.9 Hrs.
Warranty Coverage: 1995–2012 Nissan Vehicles**Listed in the "Warranty" column next to the PNC in the "Failed Part" listings of the Flat Rate tables arethe codes used to identify items covered by other than the 36 months/36,000 miles Basic Coverage.Warranty codes which may be listed in this column are printed below.88(2) Emission Control - 8 years/80,000 miles for all states, 1995-2012 model year vehicles (applies to all CatalyticConverters and EFI Control Units on all vehicles but the NV commercial vans and Altima2.5L non-PZEV SULEV [California emissions ****]).AC 36 months/36,000 miles - Refrigerant recharge only: 12 months, no mileage limit.AD AdjustmentsCE(1) Emission Control - 7 years/70,000 miles for 1990–2012 model *, ****California non-commercial vehicles.- 15 years/150,000 miles (whichever occurs first) for 2000-2005 and 2010-2012 Sentrasw/1.8 engine and 2004-2011 Altimas w/2.5 engine, with California PZEV Emissions.EC** Emission Control - 3 years/36,000 miles for all states, for 1995–2012 model non-commercial vehicles.- 3 years/50,000 miles for 1995–2012 model *California non-commercial vehicles.- 15 years/150,000 miles (whichever occurs first) for 2000-2005 and 2010-2012 Sentrasw/1.8 engine and 2004-2011 Altimas w/2.5 engine with California PZEV Emissions.- 12 months/12,500 miles (2005 & Earlier).- 12 months/12,000 miles (2006 & Later).EC-C** Emission Control - Commercial (NV only).- 5 years/50,000 miles for all states, for 2012 model vehicles.- 3 years/50,000 miles for 2012MY model ***California vehicles.EB Electric Vehicle Lithium-ion battery coverage 96 months/100,000 miles.ES Electrical Vehicle Systems coverage is 60 months/60,000 miles.HB** Hybrid Battery- 8 years/100,000 miles (basic), 10 years/150,000 miles (California*),whichever occurs first.HS** Hybrid System- 8 years/100,000 miles (basic), 15 years/150,000 miles (California*),whichever occurs first.IP Powertrain - 60 months/60,000 miles (1997 thru 2012 model vehicles only).MP Powertrain - 60 months/60,000 miles (thru 2012 model vehicles).OT Outer Trim Parts - 12 months/12,500 miles. Damage, failure or corrosion of outer trimparts due to environmental conditions.PC Perforation from Corrosion - 5 years, no mileage limit.PT/NP Powertrain - 60 months/60,000 miles (1991 thru 1993 model vehicles only).RT Radio, Tape Deck, Amplifier - 36 months/36,000 miles.SB Seat Belts - Useful life of the vehicle (for 1989–2002 vehicles), 10 years for 2003– up vehicles.* California certified vehicles sold for registration in California, Arizona, Connecticut, Maine, Maryland, Massachusetts,New Jersey, New Mexico, Oregon, Pennsylvania, Rhode Island, Vermont or Washington and serviced in any state (noncommercial vehicles, i.e. all but NV).**Please refer to the applicable 1992 through 2012 Warranty Information Booklet for specifics.*** California certified vehicles sold for registration in California, Arizona, Connecticut, Maine, Maryland, Massachusetts,New Mexico, Oregon, Rhode Island, or Vermont and serviced in any state. (for commercial vehicles, i.e. NV only).**** For 2012 California emission Altima 2.5L non-PZEV SULEV vehicles only, the 7 year / 70,000 mile long-term emission warranty coverage is 8 years / 100,000 miles, whichever occurs first.(1) See following page for 7 year/70,000 mile coverage on 2006-2012 California vehicles.(2) Applies For non-commercial PNC's 20800 - Catalytic Converter, 20801 – Exhaust Manifold with Catalytic Converter, 20010– Front Exhaust Tube (if Catalytic Converter permanently attached),14004 – Exhaust Manifold (if Catalytic Converter permanently attached), 20300 – Muffler Assembly (if Catalytic Converter permanently attached), 22611 - EFI Control Unit.Rev.4-126
(1) Please reference the following PNC coverage chart for 7 yea
The 1996 Maxima (or A32) Flat Rate Time for this operation is 1.2 hrs. The Flat Rate Time is then to be multiplied by your dealership’s Warranty Labor Rate to determine the labor dollars Nissan will pay for the repair. As an example: If your Warranty Labor Rate Equals 50.00 per hour, 50.00 x 1.2 60.00 or 60.00 will be paid by Nissan for .
