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2011 Lexus Sedans - cover f6/30/102:15 PMPage 1THE PURSUIT OF PERFECTION.201 1ES, GS, LSWARRANTY AND SERVICES GUIDEOwner Amenities Warranty Information Maintenance Requirements00505–11WSG-SEDAN7/10

2011 Lexus Sedans - cover f6/24/10AUTHORIZEDDEALERSHIPMAINTENANCE ANDREPAIRSLexus recommends having maintenance and repairs for your vehicleperformed by an authorized Lexusdealership. To locate your nearestauthorized Lexus dealership, logon to www.lexus.com or contactLexus Customer Satisfaction at(800) 255-3987.11:50 PMPage 2IMPORTANT BRAKEINFORMATION: LS 460The LS 460 equipped with SportPackage features high-friction frontand rear brake pads. These brakepads provide a higher coefficient offriction on the rotors for superiorstopping performance and pedalfeel. The brakes on this model aredesigned for high-performancedriving. Depending on your drivinghabits, you may experience moreaggressive wear of the brake padsand rotors.For information on proper maintenance of your brakes, refer to the“Maintenance” section of this booklet.For additional information on yourbrakes and their operation, refer toyour Owner’s Manual.

2011 Lexus Sedans 1-9f6/24/1011:55 PMPage 1WELCOME TO THE LEXUS FAMILYFrom everyone at Lexus, thank youfor purchasing one of our vehicles.Your Lexus is designed to deliveruncompromising luxury and performance. We are committed to providingyou with an ownership experiencethat is second to none, and we lookforward to serving you in the yearsahead. Welcome to the Lexus family!Taking Delivery of YourNew LexusAs you take delivery of your newvehicle, there are some importantservices you should know about.These include:Lexus Personalized Settings: Yourvehicle includes a variety of electronicfeatures that can be personalized toyour preferences. For example, doorscan be programmed to remain lockedwhen you shift into “Park.” See yourdealer for details.Pre-Delivery Service: Your dealershiphas performed a thorough service toprepare your vehicle for delivery. Thisincludes initializing certain electronicfeatures, such as the one-touch powerwindows.Scheduled Maintenance: Your vehicle requires maintenance every sixmonths or 5,000 miles, whichevercomes first. See page 46 for details.Dealership Service Department:Your service department is committed to helping you keep your Lexusperforming at its best. Your dealer willprovide you with the department’shours of operation, appointmentprocedures and information on anyspecial services.Warranty Coverage: Your Lexus iscovered by one of the finest warranties in the industry. See page 16 for asummary of coverages.Roadside Assistance: Roadside assistance is provided for 48 months fromyour vehicle’s in-service date, regardless of mileage. See page 5 fordetails.Again, thank you for choosing Lexus.We wish you many years of safe andpleasurable driving.1

2011 Lexus Sedans 1-9f6/24/1011:57 PMPage 2TABLE OF CONTENTSOWNER AMENITIESComplimentary ServicesFirst Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Loaner Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Travel Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Other Benefits and AssistanceQuality Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Vehicle Service History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Vehicle Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Body Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7The Smart Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8WARRANTY INFORMATIONIntroductionIf You Need Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10The Lexus Commitment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Warranty Coverages at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Your Warranties in DetailGeneral Warranty Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Federal Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

2011 Lexus Sedans 1-9f6/24/1011:57 PMPage 3TABLE OF CONTENTSCalifornia Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Tire Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Your ResponsibilitiesOperation and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Obtaining Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38MAINTENANCE INFORMATIONIntroductionThe Importance of Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.Maintenance and Lexus Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Lexus Dealership Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43General Maintenance and Regular Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Scheduled Maintenance LogDetermining Your Maintenance Interval: Months vs. Mileage . . . . . . . . . . . . . . . . . . 46Complimentary First Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . 46Complimentary Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . 46Scheduled Maintenance Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Explanation of Maintenance Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Vehicle Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73.3

2011 Lexus Sedans 1-9f6/24/1011:58 PMPage 4AMENITIESCOMPLIMENTARY SERVICESTo help ensure that your ownershipexperience is pleasant, convenientand trouble-free, Lexus provides youwith a variety of complimentary services. These services are describedon the following pages. Other valuable owner benefits are described inthe section entitled “Other Benefitsand Assistance” beginning on page 7.First ScheduledMaintenance Service:30 Days or 1,000 MilesLexus provides your first scheduledmaintenance service at no charge.The service is performed at 30 daysor 1,000 miles, whichever occurs first,and includes these items: Inspect body/chassis Check for fluid leaks Road-test vehicle Program Lexus PersonalizedSettings, if requestedWhat are Lexus PersonalizedSettings?Your vehicle includes a variety ofelectronic features that can be programmed to your preferences. Forexample, doors can be programmedto remain locked when you shift into“Park.” (For more information, see the“Customizable Features” section of4Complimentary Servicesthe Specifications chapter in yourOwner’s Manual.) Programming ofthese features is performed once atno charge, provided you obtain theservice at the 30-day/1,000-milescheduled maintenance service.Programming of your Lexus Personalized Settings requires special equipment and may be performed only byan authorized Lexus dealership.Second ScheduledMaintenance Service:Six Months or 5,000 MilesLexus also provides your secondscheduled maintenance service at nocharge. The service is performed atsix months or 5,000 miles, whicheveroccurs first, and includes these items: Replace engine oil and oil filter;reset reminder light Rotate tires Visually inspect brake pads androtors Road-test vehicleIf you drive primarily on dirt roads ordusty roads or if you drive primarilywhile towing, additional items areincluded in this service. See page48 for details.

2011 Lexus Sedans 1-9f6/24/1011:58 PMPage 5COMPLIMENTARY SERVICESRoadside AssistanceIf your vehicle must be kept overnightat a Lexus dealership for a warrantycovered condition that requires morethan eight hours to repair, Lexus willprovide you with a complimentaryloaner vehicle for up to five days.Lexus roadside assistance coverageis for 48 months from your vehicle’sin-service date, regardless of mileage.Coverage is provided 24 hours a day,365 days a year, for vehicles operatedin the United States, U.S. territoriesand Canada. Assistance is administered through the AmericanAutomobile Association.Travel ProtectionLexus will reimburse for a rental carfor up to five days and for overnightlodging for up to three nights (not toexceed 200 per night) if all of thefollowing occur: Your vehicle becomes inoperable or unsafe to drive when youare more than 100 miles fromhome. Your vehicle’s malfunction iscaused by a warranty-coveredcondition. Repairs will take longer thaneight hours to complete.To obtain reimbursement for rentalcar and lodging expenses, contact aLexus dealership service consultant.AMENITIESLoaner VehicleServices Provided Roadside services such as battery jump-start, tire change, fueldelivery, vehicle extrication andtowing in case of minor accident. Towing to the nearest Lexusdealership (or an alternate repairfacility, if necessary). Assistance in locating alternatetransportation and lodging.How to Get HelpTo obtain roadside assistance, takethe following steps:1) Call (800) 25-LEXUS (800/2553987).Complimentary Services5

2011 Lexus Sedans 1-9f6/25/1012:00 AMPage 6AMENITIESCOMPLIMENTARY SERVICES2)Have as much of the followinginformation as possible: Location of vehicle, includingthe nearest major intersectionYou may have noticed a few miles onthe odometer when you took deliveryof your Lexus. This mileage is a resultof the comprehensive process used toensure the quality of your vehicle. Thisprocess includes extensive inspections during and after production. Thefinal inspection takes place at the selling dealership and includes a roadtest conducted by a trained Lexustechnician.3) Wait at your vehicle or in a nearbysecure location for the roadsideassistance provider to arrive.If you’d like to know more aboutLexus quality-control procedures, aska Lexus dealership service consultant.Additional CoverageAfter your roadside assistance coverage expires, you may join a motorclub created exclusively for Lexusowners. Benefits include roadsideassistance coverage, a trip-planningservice and discounts on travel anddining. For further information, call(800) 25-LEXUS.Vehicle Service History Vehicle identification number(located on the driver’s-sidecorner of the dashboard, underthe window) Owner’s name and homeaddress Vehicle license plate number6Quality ControlComplimentary ServicesWhen you have your vehicle servicedat a Lexus dealership, your serviceinformation is recorded in the LexusNational Service History database.This is the first database of its kind inthe automotive industry. It can beaccessed by any Lexus dealership inthe United States — a great convenience if you relocate or need to haveyour vehicle serviced while traveling.

2011 Lexus Sedans 1-9f6/25/1012:00 AMPage 7OTHER BENEFITS AND ASSISTANCEIf you plan to keep your vehicle forseveral years or if you accumulatemileage quickly, you may want to purchase a Lexus vehicle service agreement. These agreements cover thecost of specific repairs beyond thefactory warranty period. They alsocover services such as towing, substitute transportation and lodging tominimize your inconvenience shouldyour vehicle require repair. Lexusvehicle service agreements are available with a variety of coverageoptions. A Lexus dealership salesconsultant can help you select theplan that’s best for you.Body RepairsIf you’re involved in a collision, youwant your vehicle to be returned toits pre-accident condition whenrepaired. That’s why it is important tomake sure repairs are made only withGenuine Lexus Parts. Some repairshops and insurance companies maysuggest using imitation or salvagedparts to save money. However, theseparts do not meet Lexus’ high standards for quality, fit and corrosionresistance. In addition, imitation andsalvaged parts (and any damage orfailures they may cause) are not covered by any Lexus warranty.AMENITIESVehicle Service AgreementsThe best way to ensure that your vehicle is repaired with Genuine LexusParts is to take it to a Lexus dealership. Each dealership works withselected collision repair centers thatmeet Lexus’ strict requirements fortraining, equipment, quality and customer satisfaction. These repair centers use Genuine Lexus Parts exclusively in the repair of Lexus vehicles.Other Benefits and Assistance7

2011 Lexus Sedans 1-9f6/24/1011:58 PMPage 8AMENITIESOTHER BENEFITS AND ASSISTANCEThe Smart KeyYour Lexus vehicl