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Foreword . 2Welcome to SUBARU STARLINK . 2Enrolling in SUBARU STARLINK . 4You Can Choose One of Two STARLINK Packages at Sign Up . 5Getting Started and Setting SUBARU STARLINK Preferences . 6Getting Started is Easy. 6Setting Preferences, Remote Services and Monthly Vehicle Health Report . 7Setting or Changing your SUBARU STARLINK Personal IdentificationNumber (PIN) .9SUBARU STARLINK Packages and Features . 10Accessing SUBARU STARLINK Features - Mobile App, MySubaru.com or byPhone . 11MySubaru Mobile Application - includes STARLINK Remote Services. 11Website. 12Using Remote Services by Phone. 12In-Car Application . 131234SUBARU STARLINK Features . 14Automatic Collision Notification (ACN) . 14SOS Emergency Assistance . 15Using SOS Emergency Assistance . 15Enhanced Roadside Assistance . 16Using Enhanced Roadside Assistance. 16Diagnostic Alerts. 17Maintenance Notifications . 17Monthly Vehicle Health Report . 18Convenience . 19Remote Door Lock/Unlock. 19Remote Horn & Lights . 20Remote Vehicle Locator . 21Vehicle Security Alarm Notification. 22Stolen Vehicle Recovery . 23Index . 24Troubleshooting . 25FAQs . 265678

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ForewordForewordWelcome to SUBARU STARLINKFor over 50 years, Subaru has been designing vehicles to help protect you and yourpassengers. Building on our long history of engineering safe vehicles, we are pleased tobring you SUBARU STARLINK vehicle technology, providing the feeling of security andpeace of mind you’ve come to expect from Subaru.SUBARU STARLINK is a technology that allows Subaru vehicles to send importantinformation to help keep you and your vehicle safe.SUBARU STARLINK uses the nationwide 4G LTE cellular network (where available). Thistechnology is completely separate from your smartphone device and uses automaticroaming, optimizes connections and prioritizes emergency requests. Housed inside yourvehicle, SUBARU STARLINK uses voice-response technology with the addition of a liveassistance team for features such as Automatic Collision Notification (ACN) and SOSEmergency Assistance.With the new SUBARU STARLINK features, you are able to:x Receive automatic emergency assistance in the event of a collisionx Receive assistance contacting the authorities in the event your vehicle is stolenx Remotely access vehicle featuresx Receive monthly vehicle health reportsIn addition, SUBARU STARLINK will keep you informed of your vehicle’s status via email.Use your MySubaru account to monitor SUBARU STARLINK features and alerts. In order todo this, you will need to complete the enrollment details and set your preferences forSUBARU STARLINK. You can enroll via MySubaru.com (Refer to “Enrolling in SUBARUSTARLINK - page4”). MySubaru also provides you access to selected remote features suchas Remote Horn & Lights and Remote Vehicle Locator.NOTESUBARU STARLINK service is only available in the Continental U.S., Alaska,Hawaii, and the District of Columbia. For complete details applicable to yourSUBARU STARLINK subscription, please refer to the SUBARU STARLINKService Agreement Terms and Conditions.2

ForewordThere are two ways to connect to SUBARU STARLINK Safety Plus & Security Plusservices: MySubaru Mobile Application MySubaru.com3

ForewordEnrolling in SUBARU STARLINKYou can enroll in SUBARU STARLINK at your retailer or online at MySubaru.com.MySubaru is the Subaru owner website that allows you vehicle access to remote services,user preferences, diagnostic alerts and other useful features enabled by your STARLINKSafety Plus or STARLINK Safety Plus & Security Plus services.To enroll in STARLINK, you need to create an account at MySubaru.com.To create a MySubaru account, please visit MySubaru.com and select “Sign Up”. On theregistration screen, you will be asked to provide basic information about you, such as yourname and address as well as vehicle information.NOTEPlease have your Vehicle Identification Number (VIN) available, as you willneed it to complete this step. After the enrollment process, you can learnmore about the features in detail at MySubaru.com.4

ForewordYou Can Choose One of Two STARLINK Packages at Sign Up1. STARLINK Safety Plus Package - Automatic Collision Notification (ACN), SOSEmergency Assistance and Enhanced Roadside Assistance2. STARLINK Safety Plus & Security Plus - includes Safety Plus and adds security andremote servicesNOTEPlease refer to “SUBARU STARLINK Packages and Features - page10”.A free trial period of STARLINK Safety Plus is available for the first year of ownershipstarting on the vehicle’s original date of purchase. You are also eligible for 3 months ofSTARLINK Safety Plus & Security Plus including Remote Services during the first 90 daysof ownership.5

ForewordGetting Started and Setting SUBARU STARLINKPreferencesGetting Started is Easy1. Log into your MySubaru.com account.2. Select “STARLINK Access” tab.6

ForewordSetting Preferences, Remote Services and Monthly Vehicle HealthReportUnder the “STARLINK Access” tab on your MySubaru account, select the “AccountSettings”. There, you will find the setup preferences and notifications for your STARLINKequipped vehicle.“Account Settings” can be found under your MySubaru account on the “STARLINKAccess” tab.“Account Settings”7

ForewordIf you have selected the STARLINK Safety Plus & Security Plus package, you will berequired to create a Personal Identification Number (PIN).Log on to MySubaru and select “STARLINKProfile/PIN”.Access” tab then select “STARLINK8

ForewordSetting or Changing your SUBARU STARLINK Personal IdentificationNumber (PIN)In order to protect your privacy and vehicle information, a secure STARLINK PersonalIdentification Number (PIN) is required to use many of the STARLINK features and theMySubaru Mobile App.x You will be asked to set your STARLINK PIN and security questions during the STARLINK enrollment process.x After enrollment, you can change your STARLINK PIN. Under the “STARLINK Access” tab on your MySubaru account page, select “STARLINK Profile/PIN”.9

ForewordSUBARU STARLINK Packages and FeaturesYou have the choice of two packages: STARLINK Safety Plus or STARLINK Safety Plus &Security PlusSUBARU STARLINK PackagesSTARLINK FeaturesSTARLINKSafety PlusSTARLINKSafety Plus &Security PlusSafetyx Automatic CollisionNotification (ACN)x SOS EmergencyAssistancex Enhanced RoadsideAssistanceVehicle Maintenance andDiagnostic Servicesx Diagnostic Alertsx Maintenance Notifications*x Monthly Vehicle HealthReportSecurityx Stolen Vehicle Recovery-x Vehicle Security AlarmNotification-Remote Servicesx Remote Door Lock/Unlock-x Remote Horn & Lights-x Remote Vehicle Locator-*This feature is available only at participating Subaru CareConnect retailers.10

ForewordAccessing SUBARU STARLINK Features - MobileApp, MySubaru.com or by PhoneMySubaru Mobile Application - includes STARLINK Remote ServicesMySubaru Mobile App allows you access to remote services and user preferences as wellas other useful features enabled by your STARLINK Safety Plus & Security Plus services.You can download the MySubaru Mobile App to your compatible smartphone from thefollowing sites:x iPhone - Apple App storex Android - Google Play StoreAfter downloading the MySubaru Mobile App to your smartphone, follow the instructionsbelow to use the MySubaru Mobile App.x When running the application for the first time, you will need to enter your MySubaruemail address and password for authentication.NOTEIf you have multiple SUBARU STARLINK equipped vehicles, please selectthe vehicle you want to access from the drop-down menu located near thetop of the application. Otherwise, after your first login, Remote Services willdisplay the initial screen.11

Forewordx Next, choose the Remote Service that you would like to use.- You can choose to send the command immediately or set a time delayx You must enter your STARLINK PIN (Refer to “Setting or Changing your SUBARU STARLINK Personal Identification Number (PIN) - page9”)x A status message displayed on your phone will indicate sending, waiting, or completed responses. If there is a network connection issue, you will be prompted to try your request again.x All features will be displayed on the “STARLINK Access” tab.WebsiteMySubaru.com is your portal for information and remote services for your vehicle.Log on to MySubaru.com to access the following:x Preferences screen for STARLINK featuresx Your Monthly Vehicle Health Reportx All STARLINK Remote ServicesUsing Remote Services by Phonex In addition to using the MySubaru Mobile Application or MySubaru.com, you can callSTARLINK to request remote services.x Dial 1-855-753-2495x The interactive voice recognition system will require the following information:- The SUBARU STARLINK account holder’s primary phone number- Your STARLINK PINNOTELocation based features are meant to give you a general location of you andyour vehicle. GPS accuracy between your vehicle and smartphone devicemay vary.12

ForewordIn-Car ApplicationOverhead console withEyeSight Overhead console withoutEyeSight x Controls for operating the STARLINK in-vehicle voice-response are located on theoverhead console.x Press the SOS button for SOS Emergency Assistance* (Refer to “Using SOS EmergencyAssistance - page15).x Press the i-button for Enhanced Roadside Assistance* (Refer to “Using EnhancedRoadside Assistance - page16”).x To cancel a SOS Emergency Assistance or Enhanced Roadside Assistance call, pressand hold the same button for approximately 2 seconds.NOTEx While the STARLINK service is in operation, the green status light on theoverhead console will flash. If the STARLINK service is unable to connectin some cases, the red status light on the overhead console will illuminate.x During a call, your audio head unit will display a message, “TelematicsService in Progress.” You can end any STARLINK call by pressing andholding the same button used to start the call.* In order to utilize these services, you must be an active STARLINK subscriber.13

SUBARU STARLINK FeaturesSUBARU STARLINK FeaturesAutomatic Collision Notification (ACN)Upon receiving the Automatic Collision Notification, a STARLINK Customer Care Advisorwill attempt to establish voice communication with the vehicle occupants and dispatchappropriate services. Your advisor will respond promptly, 24/7/365 via SUBARU STARLINKto determine the nature of the emergency.x If you are unable to answer, the advisor will let you know you that emergency assistancehas been notified and is on its way.x The advisor will remain on the line until help arrives or until the vehicle’s battery losespower.NOTEx There are many types of collisions which might not necessarily requiredeployment of an SRS airbag. Please refer to your vehicle Owner’sManual for more details. If you are involved in a collision in which theAutomatic Collision Notification (ACN) is activated, you will receive an invehicle message stating that an airbag has deployed. However, dependingupon the nature of the collision and the level of accident forces involved,airbag deployment may not always result.x The Automatic Collision Notification feature requires adequate cellularcoverage and signal strength. This feature is only available in theContinental U.S., Alaska, Hawaii and the District of Columbia.* In order to utilize these services, you must be an active STARLINK subscriber.14

SUBARU STARLINK FeaturesSOS Emergency AssistanceIn the event of an emergency other than the Automatic Collision Notification*, yourSUBARU STARLINK Customer Care Advisor will be ready to assist you. Press the red SOSbutton on the overhead console to promptly connect to your advisor from anywhere in theContinental U.S., Alaska, Hawaii and the District of Columbia.Using SOS Emergency AssistanceOverhead console withEyeSight Overhead console withoutEyeSight x Press the red SOS button.x A STARLINK Customer Care Advisor will attempt to establish communication with you toask about the nature of the emergency and then dispatch the appropriate emergencyassistance.x If you are unable to answer, the advisor will let you know that emergency assistance hasbeen notified and is on its way.x The advisor will remain on the line until help arrives or until the vehicle’s battery losespower.x To cancel SOS call, press and hold the red SOS button for approximately 2 seconds.NOTEThe SOS Emergency Assistance feature requires adequate cellular coverageand signal strength. This feature is only available in the Continental U.S.,Alaska, Hawaii and the District of Columbia.* In order to utilize these services, you must be an active STARLINK subscriber.15

SUBARU STARLINK FeaturesEnhanced Roadside AssistanceThe Enhanced Roadside Assistance connects you directly with Subaru’s RoadsideAssistance provider. Should you need assistance, STARLINK will know your exact GPSlocation coordinates and exactly where to find you.Roadside Assistance can help you with the following: Jump starts Emergency lockout service Gasoline (up to 2 gallons) Flat tire change Minor fluid replacementNOTECheck your warranty for your Roadside Assistance coverage. Your retailerhas full coverage details.Using Enhanced Roadside AssistanceOverhead console withEyeSight Overhead console withoutEyeSight x Press the blue i-button.x A STARLINK Customer Care Advisor for Roadside Assistance will attempt to establish avoice communication with you to ask about the nature of the situation and then dispatchthe appropriate roadside assistance to the scene.x With STARLINK, the advisor will be able to inform Roadside Assistance of your exactlocation.x To cancel an Enhanced Roadside Assistance call, press and hold the blue i-button forapproximately 2 seconds.16

SUBARU STARLINK FeaturesDiagnostic AlertsSUBARU STARLINK monitors critical vehicle systems. If a warning light illuminates on thedashboard, you will receive an email explaining the issue and how to resolve it. With moreserious issues, you will be prompted to visit your local retailer.NOTESUBARU STARLINK email notifications are sent at scheduled intervals daily.Notifications times may vary. Not all warning light conditions will result in anemail notification.Maintenance NotificationsMaintenance Notifications* help to keep your Subaru vehicle in proper running condition.When your vehicle requires maintenance, you will be notified via email. This feature allowsyou to more easily maintain your vehicle, while helping to ensure that your vehicle receivesthe proper care at the proper time.*This feature is available only at participating Subaru CareConnect retailers.17

SUBARU STARLINK FeaturesMonthly Vehicle Health ReportOnce a month, you will receive an email from SUBARU STARLINK reporting on yourvehicle’s systems.The Monthly Vehicle Health Report will be available approximately 30 days after your newSubaru vehicle purchase. You will begin receiving comprehensive diagnostic evaluationinvolving most aspects of your vehicle’s performance (e.g., systems check, mileageattained, future maintenance, etc.).x To review the report online, log on to MySubaru.com, select the “STARLINK Access” tab and then select “Reports" in the sub-menu.NOTEActual Monthly Vehicle Health Report content may vary depending on vehicleand equipment. A link within the email will take you to your MySubaru.com toview the full report.18

ConvenienceRemote Door Lock/UnlockWith the Remote Door Lock/Unlock feature, you can lock or unlock your vehicle door fromvirtually anywhere by using the MySubaru Mobile App, MySubaru website, or dialing a toll-freenumber. In order to use this feature, a STARLINK Personal Identification Number (PIN) isrequired. To create or change your STARLINK PIN, log on to www.MySubaru.com (Refer to“Setting or Changing your SUBARU STARLINK Personal Identification Number (PIN) - page9”).To Activate Remote Door Lock/Unlock by the MySubaru Mobile App:x Select “LOCK” or “UNLOCK”x Set a time delay, if desiredx Enter your STARLINK PINx The command will be sent to your vehiclex Your door will then be unlocked or lockedBy website:x Log on to MySubaru.comx Select the “STARLINK Access” tabx Select “Remote Services”, then Remote Door Lock/Unlockx Set a time delay, if desiredx Enter your STARLINK PINx The command will be sent to your vehiclex Your door will then be unlocked or lockedBy phone: Dial toll-free 1-855-753-2495 and follow the voice promptsNOTEThis feature will not work under the following conditions:x Key is in the ignition*x Ignition is ACC or ONx Vehicle is movingx Any vehicle door / tailgate or trunk is ajarx After 14 days from the last time the vehicle was startedx Weak signal areaNOTEAfter unlocked using the Remote Door Lock/Unlock function, the doors will belocked automatically if any door or rear gate is not opened within 60 seconds.A notification buzzer will sound approximately 5 seconds before automaticlocking.*For models without push-button start systems19

ConvenienceRemote Horn & LightsWhen unsure of where you parked your vehicle, you can remotely activate your lights or thehorn and lights through your MySubaru Mobile App on your smartphone.To Activate Remote Horn & Lights by the MySubaru Mobile App:x Select “HORN & LIGHTS”x Set a time delay, if desiredx Enter your STARLINK PINx The command to flash your vehicle’s lights, or flash the lights and activate the horn willbe sent to your vehiclex Your lights or the horn and lights will be activatedBy website:x Log on to MySubaru.comx Select the “STARLINK Access” tabx Select “Remote Services”, then Remote Horn & Lightsx Set a time delay, if desiredx Enter your STARLINK PINx The command to flash your vehicle’s lights, or flash the lights and activate the horn will be sent to your vehiclex Your horn and/or lights will be activatedBy phone: Dial toll-free 1-855-753-2495 and follow the voice prompts.NOTEThis feature will not work under the following conditions:x Ignition is ONx Vehicle is movingx After 14 days from the last time the vehicle was startedx Weak signal area20

ConvenienceRemote Vehicle LocatorYou can quickly and easily find the specific location of your vehicle using the RemoteVehicle Locator.To Activate Vehicle Locator via MySubaru Mobile App:x Select “LOCATE VEHICLE”x Enter your STARLINK PINx The command will be sent to your vehiclex Your vehicle will then be located on the mapBy website:x Log on to MySubaru.comx Select the “STARLINK Access” tabx Select “Remote Services”, then Remote VehicleLocatorx Enter your STARLINK PINx The command will be sent to your vehiclex Your vehicle will then be located on the mapBy phone: Dial toll-free 1-855-753-2495 and follow the voice prompts.NOTEThis feature will not work under the following conditions:x After 14 days from the last time the vehicle was startedx GPS signal is not availablex Weak signal area21

ConvenienceVehicle Security Alarm NotificationYour SUBARU STARLINK system will automatically notify you when your security alarm isactivated. This feature will automatically notify any preselected persons of your choice byautomated phone call, text messaging, or email. You can update this preference on yourMySubaru account.NOTEThis feature will not work under the following conditions:x After 14 days from the last time the vehicle was startedx GPS signal is not availablex Weak signal area22

Stolen Vehicle RecoveryIf your Subaru vehicle is ever stolen, you can get extra peace of mind knowing that aSUBARU STARLINK Customer Care Advisor will work with local law enforcement to helpattempt to recover your vehicle. Once a police report is filed, a STARLINK Customer CareAdvisor will help provide the authorities with relevant location information to assist in therecovery of your vehicle.x In order for this service to be activated, you must first file a police report and then informSTARLINK of the theft of your vehicle, call 1-855-753-2495x STARLINK Customer Care Advisor will come online to assist youx The advisor will ask you to verify your name, phone numbers, and provide verification thata police report has been filed, including the case numberx STARLINK Customer Care Advisor will initiate a stolen vehicle recovery signal to pinpoint the vehicle’s location and will coordinate with local law enforcement department toassist its recoveryNOTEFor your own safety, you should NEVER use this feature to locate yourvehicle on your own if it has been stolen. The Stolen Vehicle Recoveryfeature should be used instead. Your local law enforcement department willinform you of the vehicle’s disposition.NOTEThis feature will not work under the following conditions:x After 14 days from the last time the vehicle was startedx GPS signal is not availablex Weak signal area23

IndexIndexAutomatic Collision Notification (ACN) .14Diagnostic Alerts .17Enhanced Roadside Assistance.16FAQs .26Maintenance Notifications .17Monthly Vehicle Health Report.18Remote Door Lock/Unlock .19Remote Horn & Lights .20Remote Vehicle Locator .21Setting or Changing your SUBARU STARLINK Personal Identification Number (PIN) .9SOS Emergency Assistance .15Stolen Vehicle Recovery .23SUBARU STARLINK Packages and Features.10Troubleshooting.25Vehicle Security Alarm Notification .2224

TroubleshootingIf there is a problem with SUBARU STARLINK, start by checking the table below.Symptom25Possible CauseSolutionA subscription to theSUBARU STARLINKservice has not beenestablished.Sign up for a subscriptionto the SUBARUSTARLINK service.The telecommunicationsline is experiencing higherthan normal call volume.Terminate the call and tryagain later.The vehicle is in a locationwhere it is difficult toreceive cellular networksignal.If possible, move thevehicle to an area wherethe signal strength may bebetter and communicationwill be restored.The call connection isinterrupted or the callconnection with aSTARLINK CustomerCare Advisor isinterrupted.The telecommunicationsline or location of the basestation could be out ofsignal range.This is not a malfunction. Ifpossible, move the vehicleand try again.Red Status light on theoverhead console isilluminated.A system malfunction hasoccurred. (Short circuit ordisconnection of theconnector, etc.)Contact your SubaruRetailer for an inspection.Status light does notilluminate on the overheadconsole.A subscription to theSUBARU STARLINKservice has not beenestablished.Sign up for a subscriptionto the SUBARUSTARLINK service.The system is unable toconnect to SUBARUSTARLINK when youpress the SOS button ori-button.

FAQsFAQsWhat is SUBARU STARLINK?SUBARU STARLINK is your in-vehicle technology that provides hands-freeconnectivity, entertainment, and the security you need to keep you and yourvehicle safe. There are two ways to connect using your smartphone. Entertainment services can be accessed via the SUBARU STARLINK MobileApp STARLINK Safety Plus & Security Plus Remote Services can be accessedvia the MySubaru Mobile AppIf your vehicle is STARLINK Safety Plus & Security Plus enabled, you canconnect with a STARLINK Customer Care Advisor via your SOS button or ibutton on your overhead console. SOS/i-button Connection with a CustomerAgent is not limited to STARLINK Safety Plus & Security Plus.What do the buttons on my overhead console do?The SUBARU STARLINK buttons:x Provide access to a SUBARU STARLINK Customer Care Advisor- Pressing the red SOS button connects users with a live advisor who canprovide emergency assistancex Provide access to Subaru Roadside Assistance- Pressing the blue i-button connects you to Subaru Roadside Assistance.Will SUBARU STARLINK use my smartphone connection to provide meemergency assistance?SUBARU STARLINK allows you to use both SOS Emergency Assistance andEnhanced Roadside Assistance functions without the use of your smartphone.However, all STARLINK Remote Access features do require using yoursmartphone or MySubaru.com to activate remote services.26

FAQsWhy do I need to download the mobile apps to my smartphone? What is thedifference between the SUBARU STARLINK App and MySubaru App?Downloading either the SUBARU STARLINK App or MySubaru App allows youto bring content from your smartphone into your vehicle, while keeping yourhands on the wheel and your eyes on the road.The SUBARU STARLINK App is your link to SUBARU STARLINK in-vehicletechnology that offers cloud services via your smartphone and cellularnetwork data plan. It provides hands-free connectivity and entertainment foryour next adventure.The MySubaru App allows you access to remote services, user preferences,diagnostic alerts and other great features enabled by your subscription ofSTARLINK Safety Plus & Security Plus services.What are the SUBARU STARLINK Safety Plus and SUBARU STARLINKSafety Plus & Security Plus packages?SUBARU STARLINK Safety Plus gives you peace of mind in case anemergency occurs when you are in your vehicle.SUBARU STARLINK Safety Plus & Security Plus adds STARLINK RemoteServices like Remote Door Lock/Unlock, Stolen Vehicle Recovery andRemote Vehicle Locator giving you the added security of knowing that help isthere if you need it.How does Enhanced Roadside Assistance work?Pressing the blue i-button enables your Enhanced Roadside Assistanceworking in conjunction with your vehicle's Subaru Roadside Assistancecoverage 24/7/365. No matter where you are, your STARLINK Customer CareAdvisor will know your exact GPS location and will be able to send help.What is the Monthly Vehicle Health Report?Once a month, SUBARU STARLINK will email you a report on the status ofyour key vehicle systems. A link within the email will take you to MySubaru toview the report in full so you can always be aware of your vehicle’s health.27

What do I do if I forgot or want to update my PIN?Log in to MySubaru and click on the “STARLINK Access” tab, select“STARLINK Profile/PIN”.How do I contact a SUBARU STARLINK Customer Care Advisor?If you have any questions about SUBARU STARLINK, please call a STARLINKCustomer Care Advisor at 1-855-753-2495.What smartphones are compatible with the MySubaru mobile app?Please go to www.Subaru.com/STARLINK to check for the most current list ofsupported devices.How does Stolen Vehicle Recovery work with local law enforcement to helprecover my Subaru vehicle?If your Subaru vehicle is stolen, you will need to first file a police report withlocal law enfo

1. STARLINK Safety Plus Package - Automatic Collision Notification (ACN), SOS Emergency Assistance and Enhanced Roadside Assistance 2. STARLINK Safety Plus & Security Plus - includes Safety Plus and adds security and remote services A free trial period of STARLINK