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CCPA Privacy PolicyYour Rights under the California Consumer Protection Act1. Right to know the information we collect about you2. Right to know what information we share about you3. Right to request:a. The categories of personal information collected about you within the preceding12 monthsb. The categories of sources from which the personal information is collectedc. The business or commercial purpose for collecting personal informationd. The categories of third parties with whom information is sharede. The specific pieces of personal information that we have collected about you4. Right to request deleting of certain personal information5. Right to non-discrimination in accessing products and services when exercising theserightsRight to KnowUnder the California Consumer Privacy Act, consumers have the right to request that the creditunion disclose certain personal information that it collects, uses, discloses and sells that is notsubject to the exemption of information covered under the federal Gramm-Leach-Bliley Act andimplementing regulations and the California Financial Information Privacy Act or the Fair CreditReporting Act.To request this information please provide us with the following in your request: Your full nameAny name you may have used with us within the last 12 monthsYour address within the last 12 monthsHow you interacted with us within the last 12 monthsAny other information you feel will help us identify any records we have collected aboutyou in the preceding 12 months.By law and regulation we are required to positively verify your identity prior to responding toyour request. If you have a password protected account (home banking) with us, you may submit yourrequest through the password protected account and additional information will not berequired to be submitted.If you do not have a password protected account (home banking) with us, you will needto provide a valid identification card including a state-issued driver’s license, ID card orUS or other government-issued passport; plus the address portion of a utility bill, bank,investment or credit card statement (number redacted) that contains the name andaddress that matches your ID and information request.866.287.6225 [email protected] CUSoCal.org

If making a request by phone, we may require you to answer specific questions basedon information we have or can obtain about you or have you otherwise verify youridentity.If you are requesting to know specific pieces of information a higher degree ofverification may be required. We will also require, pursuant to CCPA regulations, thatyou submit a signed declaration under penalty of perjury that you are the consumer towhom the information relates.If we are unable to positively identify the person making the request is the consumer towhom the information relates, we may ask for additional verification or may deny therequest.If you use an authorized agent to submit a request to know information under CCPA, you mustverify your own identity with us; and provide the agent written permission to submit the requeston your behalf unless the agent holds a valid Power of Attorney of Conservatorship of theEstate for you. An agent’s failure to provide proof of authorization will result in a denial of therequest.To submit a verifiable Right to Know request for information, call us at 866 CU SoCal (866-2876225), or send an e-mail to [email protected] (do not include your account number orsensitive information) and we will send one to you. You may also write to us at Credit Union ofSouthern California, Attention: Privacy Department, P.O. Box 200, Whittier, CA 90608, torequest a copy.Collection and Disclosure of Personal InformationAs a financial institution, most of the information we collect falls under the federal GrammLeach-Bliley Act or California Information Privacy Act or Fair Credit Reporting Act and iscollected used or shared in order to provide you with financial products or services. Thisinformation is exempt from the provisions of the California Consumer Privacy Act (CCPA).AccountholdersIf you have an account with us, a privacy notice regarding our privacy practices was provided ataccount opening and is also available here: www.cusocal.org/about/disclosures along with ourother privacy notices and policies or you may call us at 866 CU SoCal (866-287-6225). You mayalso write to us at or you may also write to us at Credit Union of Southern California, Attention:Privacy Department, P.O. Box 200, Whittier, CA 90608, to request a copy.Non-AccountholdersIf you do not have a personal account with us, we may collect information about you and sharethe information as necessary for our business purposes to process a financial or othertransaction initiated by you or by one of our accountholders. The following are types ofinformation that we may collect:Name, address, e-mail address, tax identification number or social security number,driver’s license, state ID or passport number or other similar identifier (used to identify866.287.6225 [email protected] CUSoCal.org

you or as required by law); signature (on contracts, forms or deposits), telephonenumber, employment, sex, age (if needed to process a transaction or as required bylaw); financial institution name, account number, ATM, debit or credit card number (inconjunction with a transaction with us or our accountholder); visual information fromATM or security cameras (for security purposes); internet or other electronic networkactivity information (disclosed below).If you are a party to a business account, this section applies to your personal information.Website UsersIf you use our website, we may collect the following types of information from you that may becovered by the California Consumer Privacy Act:IP address, browsing history, search history, products and services considered, productsand services obtained geolocation data, and information about your interaction with ourwebsite, application or advertisement. We collect this information for security purposes,to customize your browsing experience with us and to display customizedadvertisements about our products and services that may be of interest to you.You can review our Online Privacy Policy here.If you complete an online form, we may also collect your name, e-mail address, physicaladdress or phone number that you provide to us to be used as specified on or with the form.Mobile Banking/Mobile App UsersIf you use our mobile banking, we collect only the information necessary to perform thetransactions you request. This information is not subject to the California Consumer Privacy Act.All ConsumersIn addition to the privacy practices listed above, the credit union may collect the following typesof information from you that may be covered by the California Consumer Privacy Act:Name, address, e-mail address, phone number if you have entered any drawing or raffleor completed any information request form. This information may be used to market ourproducts and services to you.In addition to the privacy practices listed above, the credit union may collect the following typesof information about you that may be covered by the California Consumer Privacy Act:Products and services considered or obtained or purchased from others; consuminghistory or tendencies; information regarding interaction with an internet website,application or advertisement; or inferences drawn from any of the information categoriesin this list to create a profile about your preferences. This information may be used tomarket our products and services to you, for our own analytic use to study the pagesvisited on our or other websites.866.287.6225 [email protected] CUSoCal.org

We collect information from third party providers such as consumer reporting agencies,marketing firms, social media, vendors and service providers, state and federal or localagencies, referrals from employees or others, and other financial institutions or transactionprocessors or parties.We may disclose this information to third parties to help us market our products and services toyou, or assist us with our own analytic use.MinorsThe credit union does not knowingly collect or maintain information on children under the age of16 unless they are a party to an account including an owner or co-owner, a beneficiary, or undera Uniform Transfers to Minor’s Act or Coogan Account.Credit Union does not “sell” information as defined under CCPAThe credit union does not sell, rent, release, disclose, disseminate, make available, transfer orotherwise communicate consumer’s personal information to another business or third party formonetary or other valuable consideration.Right to Request Deletion of Personal InformationConsumers have a right to request that certain information collected or maintained by the creditunion be deleted after you have received our response to your Right to Know request. Tosubmit a verifiable Right to Know request for information, call us at 866 CU SoCal (866-2876225), or send an e-mail to [email protected] (do not include your account number orsensitive information) and we will send one to you. You may also write to us at Credit Union ofSouthern California, Attention: Privacy Department, P.O. Box 200, Whittier, CA 90608, torequest a copy.Please note that information necessary to comply with or be retained under a law, rule orregulation; information not subject to the CCPA; information necessary to process transactionsor maintain accounts or as otherwise allowed by law is not subject to deletion.To request this information be deleted, please provide us with the following in your writtenrequest: Your full nameThe information you are requesting to be deletedBy law and regulation we are required to positively verify your identity prior to responding toyour request. If you have a password protected account [home banking] with us, you may submit yourrequest through the password protected account.If you do not have a password protected account with us, you will need to provide a valididentification card including a state-issued driver’s license, ID card or US or othergovernment-issued passport; plus the address portion of a utility bill, bank, investment or866.287.6225 [email protected] CUSoCal.org

credit card statement (number redacted) that contains the name and address thatmatches your ID and information request.If we are unable to positively identify the person making the request to delete is theconsumer to whom the information relates (or authority to make the request ton theconsumer’s behalf), we may ask for additional verification or may deny the request.Prior to deleting information, we are required to re-verify your consent to delete.Non DiscriminationThe credit union will not discriminate against a consumer who has exercised any of their rightsunder the CCPA.866.287.6225 [email protected] CUSoCal.org

If you have a password protected account (home banking) with us, you may submit your . 6225), or send an e-mail to [email protected] (do not include your account number or sensitive information) and we will sen