Avigilon Control Center Standard Client UserGuideVersion 5.10

2006 - 2016, Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROLCENTER, ACC, HIGH DEFINITION STREAM MANAGEMENT (HDSM), HDSM and RIALTO are trademarks ofAvigilon Corporation. Other product names mentioned herein may be the trademarks of their respectiveowners. The absence of the symbols and in proximity to each trademark in this document is not a disclaimerof ownership of the related trademark. Avigilon Corporation protects its innovations with patents issued in theUnited States of America and other jurisdictions worldwide: Unless statedexplicitly and in writing, no license is granted with respect to any copyright, industrial design, trademark, patentor other intellectual property rights of Avigilon Corporation or its licensors.This document has been compiled and published covering the latest product descriptions and specifications.The contents of this document and the specifications of the products discussed herein are subject to changewithout notice. Avigilon Corporation reserves the right to make any such changes without notice. NeitherAvigilon Corporation nor any of its affiliated companies: (1) guarantees the completeness or accuracy of theinformation contained in this document; or (2) is responsible for your use of, or reliance on, the information.Avigilon Corporation shall not be responsible for any losses or damages (including consequential damages)caused by reliance on the information presented herein.Avigilon evision: 1 - EN20160824ii

Table of ContentsWhat is the Avigilon Control Center Client?1System Requirements1Updating the Help Files1For More Information2The Avigilon Training Center2Support2Upgrades2Feedback2Getting Started3Starting Up and Shutting Down3Starting Up the Client Software3Shutting Down the Client Software3Logging In to and Out of a Site3Logging In4Logging Out4Changing the Administrator Password4Navigating the Client5Application Window Features6System Explorer Icons7Adding and Removing Cameras in a View7Adding a Camera to a View7Removing a Camera from a View8Viewing Live and Recorded Video8Accessing the Setup Tab8System Administration10Sites and Servers10Discovering Sites10Sharing Discovered Sites Between Users11Managing Site Logs11Managing User Connections12Monitoring Site Health12Site Settings13Naming a Site14Editing the Site View14Connecting/Disconnecting Cameras and Devices15iii

Discovering a Device15Connecting a Device to a Server16Connecting Cameras to a Video Analytics Appliance17Editing the Device Connection to a Server18Disconnecting a Device from a Server18Upgrading Camera Firmware18Users and Groups18Adding a User19Editing and Deleting a User19Corporate Hierarchy19Setting Up a Corporate Hierarchy20RanksUnranked GroupsDeleted Ranks202121Adding Groups21Editing and Deleting a Group22External Notifications23Setting Up the Email Server23Configuring Email Notifications24Editing and Deleting an Email Notification24Enabling Central Station Monitoring25Rules26Adding a Rule26Editing and Deleting a Rule27Backing Up System Settings27Restoring System Settings28Scheduling Site Events29Server Settings30Naming a Server30Recording Schedule31Adding and Editing a Recording Schedule TemplateEditing and Deleting a TemplateSetting Up a Weekly Recording Schedule313132Recording and Bandwidth32POS Transactions33Adding a POS Transaction Source33Adding a Transaction Source Data Format34Adding a Transaction Exception35iv

Editing and Deleting a POS Transaction SourceDevice SettingsGeneral363737Setting a Device's Identity37Configuring PTZ37Changing the Camera Operating Priority38Enabling or Disabling Video Analytics Display39Rebooting a Device40Network40Image and Display41Changing Image and Display Settings41Zooming and Focusing the Camera Lens43Dewarping a Fisheye Lens44Compression and Image Rate44Enabling Idle Scene Mode45Manually Adjusting Recorded Video Streams46Image Dimensions47Motion Detection47Setting Up Pixel Motion Detection47Setting Up Classified Object Motion Detection49Self-Learning Video Analytics51Configuring Video Analytics Cameras51Configuring Video Analytics Appliances52Self-Learning53What is Self-Learning?53Enabling Self-Learning54Teach By Example54Assigning Teach Markers55Managing Teach Markers55Applying Teach Markers to the Device56Removing Teach Markers from the Device56Video Analytics Events57Adding Video Analytics Events57Editing and Deleting Video Analytics Events58Privacy Zones58Adding a Privacy Zone59Editing and Deleting a Privacy Zone59Manual Recording59v

Digital Inputs and Outputs60Setting Up Digital Inputs60Setting Up Digital Outputs60Microphone61Speaker61Client Settings63General Settings63Video Display Settings64Displaying Analog Video in Deinterlaced Mode64Displaying Logical IDs64Displaying Image Overlays64Changing Display Quality65Joystick Settings66Configuring an Avigilon USB Professional Joystick Keyboard For Left-Hand Use66Configuring a Standard USB Joystick66Discovering SitesOrganizing Views6768Adding and Removing a View68View Layouts68Selecting a Layout for a View68Editing a View Layout68Making a View Full Screen70Ending Full Screen Mode70Cycling Through Views70Saved Views70Saving a New View70Opening a Saved View71Editing a Saved View71Renaming a Saved View71Deleting a Saved View71Monitoring VideoZooming and Panning in a Video7272Using the Zoom Tools72Using the Pan Tools72Maximizing and Restoring an Image Panel72Maximizing an Image Panel72Restoring an Image Panel72vi

Making Image Panel Display Adjustments73Listening to Audio in a View73Triggering Custom Keyboard Commands73Controlling Live Video74Broadcasting Audio in a View74Using Instant Replay74PTZ Cameras74Controlling PTZ Cameras74Programming PTZ Tours77Triggering Manual Recording78Camera Recording States78Starting and Stopping Manual Recording78Triggering Digital Outputs78Monitoring Live POS Transactions78Controlling Recorded Video79Playing Back Recorded Video79Synchronizing Recorded Video Playback80Enabling Synchronized Recorded Video Playback81Disabling Synchronized Recorded Video Playback81Bookmarking Recorded Video81Adding a Bookmark81Exporting, Editing, or Deleting a Bookmark82Reviewing Recorded POS Transactions82Working with Maps82Adding a Map83Using a Map84Editing and Deleting a Map85Working with Web Pages85Adding a Web Page86Using a Web Page86Editing and Deleting a Web Page86Search87Performing an Event Search87Viewing Search Results87Performing a Motion Search88Viewing Search Results89Performing a Thumbnail SearchViewing Search Results8990vii

Performing Text Source Transactions SearchViewing Search ResultsPerforming a Bookmark SearchViewing Search ResultsExport9191919293Exporting a Snapshot of an Image93Exporting Native Video95Exporting AVI Video96Exporting Still Images98Exporting a Print Image99Exporting WAV Audio100ArchiveArchiving Recorded Video On DemandAppendixDetailed Feature Descriptions102102103103Email Notification Trigger Descriptions103Group Permission Descriptions104Video Analytics Event Descriptions106Rule Event and Action Descriptions108Rule Events108Rule Actions111Rule Conditions112Updating the Client Software113Accessing the Web Client113Reporting Bugs114Keyboard Commands114Image Panel & Camera Commands115View Tab Commands116View Layout Commands117Playback Commands117PTZ Commands (Digital and Mechanical)118viii

What is the Avigilon Control Center Client?The Avigilon Control Center (ACC ) Client software works with the Avigilon Control Center Server software togive you access and control of your surveillance system.The Client software allows you to view live and recorded video, monitor events, and control user access to theAvigilon Control Center system. The Client software also gives you the ability to configure your surveillancesystem.The Client software can run on the same computer as the Server software, or run on a remote computer thatconnects to the site through a local area network (LAN) or a wide area network (WAN).What you can do in the Client software depends on the Server software edition. There are three editions of theServer software available: Core, Standard and Enterprise. Visit the Avigilon website for an overview of thefeatures available in each edition: igilon-controlcenter/editions/.System RequirementsMinimum requirementsRecommended requirementsMonitor resolution1280 x 10241280 x 1024OS*Windows Vista, Windows 7 (32-bit or 64-bit),Windows 7 (64-bit)Windows 8, Windows 8.1 or Windows 10CPUIntel Dual Core 2.0 GHz processorQuad Core 2.0 GHzSystem RAM2 GB2 GBVideo cardPCI Express, DirectX 10.0 compliant with256 MB RAMPCI Express, DirectX 10.0 compliant with256 MB RAMNetwork card1 Gbps1 GbpsHard disk space500 MB500 MB* For all Windows versions, it is recommended that the latest Microsoft service pack be deployed.Updating the Help FilesThe help files for the Avigilon Control Center Client software and Virtual Matrix software are stored with theAvigilon Control Center Server application.If one of these components is ever updated before the others, the help files may become out of date ordescribe features that are not currently supported by your system.What is the Avigilon Control Center Client?1

lIf the help files become out of date, download and install the latest help files from the Avigilon website: help file installers are divided into regional language packs.lIf the help files describe a feature that is not currently supported by your copy of the software, upgrade tothe latest version.For More InformationVisit Avigilon at for additional product documentation.The Avigilon Training CenterThe Avigilon Training Center provides free online training videos that demonstrate how to set up and use theAvigilon software. Register online at the Avigilon Partner Portal site to begin: additional support information, visit The Avigilon Partner Portalalso provides self-directed support resources — register and login at call Avigilon Technical Support, go to to find the phone number for yourcountry.To email Technical Support, send your messages to [email protected] and firmware upgrades will be made available for download as they become available. Check for available upgrades.FeedbackWe value your feedback. Please send any comments on our products and services to [email protected] More Information2

Getting StartedOnce the Avigilon Control Center Client software has been installed, you can start using the Avigilon HighDefinition Stream Management (HDSM) technology surveillance system immediately. Refer to any of theprocedures in this section to help you get started.Starting Up and Shutting DownThe Avigilon Control Center Client software can be started or shut down at anytime — video recording is notaffected because it is controlled separately by the Server software.Starting Up the Client SoftwarePerform one of the following:lIn the Start menu, select All Programs or All Apps Avigilon Avigilon Control Center Client.lDouble-clicklordesktop shortcut icon.From the Avigilon Control Center Admin Tool, click Launch Control Center Client. For more information,see the Avigilon Control Center Server User Guide.When you are prompted, log in to your site. You can only access cameras and video after you log in.For more information, see Logging In to and Out of a Site below.Shutting Down the Client Software1. In the top-right corner of the Client software, select Exit.2. When the confirmation dialog box appears, click Yes.Logging In to and Out of a SiteTo access any of the features in your ACC surveillance system, you must log in to a site.The default administrator access uses administrator as the username and no password. To maintain the securityof the administrator account, it is recommended that your system administrator immediately create a passwordfor this account after the first login. Your system administrator can then create user accounts for other users.Getting Started3

Logging In1. Open the Site Login tab. The Site Login tab is automatically displayed if you are launching the Clientsoftware for the first time.To manually access the Site Login tab, do one of the following:lFrom the top-right corner of the window, selectlFrom the top of the application window, click Log open the New Task menu, then click.2. On the left side of the Site Login tab, select one or more sites.If the site you want to log into is not shown, click Find Site. to discover the site.3. Enter your username and password for the selected sites.4. Click Log In.You are logged into the selected sites.If you want to be notified when new or disconnected sites come online, select the Notify me when additionalsites become available check box.If you want to see the login page each time you launch the Client software, select the Show this tab on startupcheck box. If you prefer not to login each time, you can disable this option and configure automatic login fromthe Client Settings. dialog box.Logging OutYou can log out of one or all sites at any time.To.Log out of one or select sitesLog out of all sitesDo this.lIn the System Explorer, select one or more sites then right-click andselect Log Out.1. In the top-right corner of the Client, select Log Out.2. In the confirmation dialog box, click Yes.Related TasksDiscovering SitesChanging the Administrator PasswordGeneral Settings67463Changing the Administrator PasswordAfter you login with the default administrator credentials for the first time, it is recommended that you changethe default administrator password.Logging In4

1. At the top of the application window, clickclickto open the New Task menu. When the menu appears,.2. In the Setup tab, click.3. In the following dialog box, select the administrator user name and click.4. Click Change Password.5. In the following dialog box, enter a new password and then confirm the new password.6. Click OK.Tip: If you forget the administrator password, resetting the password is difficult and impacts every server in thesite. To avoid this issue, it is highly recommended that you create at least one other administrator level user as abackup.Navigating the ClientOnce you log in, the Avigilon Control Center Client application window is populated with all the features that areavailable to you.NOTE: Some features are not displayed if the server does not have the required license, or if you do not havethe required user permissions.Navigating the Client5

Figure 1: The Avigilon Control Center Client application window.Application Window FeaturesAreaDescriptionDisplays all the elements in your surveillance system.1System ExplorerUse the Search. bar to quickly locate anything that is available in theSystem Explorer. You can search for items by name, and devices canalso be searched for by location, logical ID, serial number and IPaddress.Tip: The content of the System Explorer changes depending on the tabyou have open. For example, servers are not listed in the View tab.2View tabAllows you to monitor video and organize image panels. You can havemultiple Views open at once.3Image panelDisplays live or recorded video from a camera. The video controlbuttons are displayed when you move your mouse into the imagepanel.4ToolbarProvides quick access to commonly used tools.5Task tabsDisplays all the tabs that are currently open.Application Window Features6

AreaDescriptionThe New Task buttonOpens the New Task menu so you can select and open new task tabs.You can access advanced tools like Search and Export, or systemadministrative features like Site Setup.The Application MenumenuThis menu gives you access to local application settings like ClientSettings. You can also open a new window from this menu.The highlighted number shows the number of system messages thatneed your attention. Click the number to display the list of messages.The highlight color indicates the severity of the most recent message.System message listlRed ErrorlYellow WarninglGreen InformationSystem Explorer IconsIconDescriptionA site. Listed under a site are all the connected devices and linked features in the system.A server.A camera.A PTZ camera.An encoder.A saved View.A map.A web page.Adding and Removing Cameras in a ViewTo monitor video, add a camera to a View. Camera video can be removed from a View at any time.Adding a Camera to a ViewDo one of the following:lDrag the camera from the System Explorer to an empty image panel in the View tab.lDouble-click a camera in the System Explorer.lIn the System Explorer, right-click the camera and select Add To View.The camera is added to the next empty image panel in the View layout.Tip: You can drag the same camera to multiple image panels to watch the video at different zoom levels.System Explorer Icons7

Removing a Camera from a ViewDo one of the following:lRight-click the image panel and select Close.lInside the image panel, click.Viewing Live and Recorded VideoNOTE: Some features are not displayed if the server does not have the required license, or if you do not havethe required user permissions.When you monitor video, you can choose to watch live and recorded video in the same View tab, or only onetype of video per View.Once you've added cameras to the View tab, you can do the following:llTo switch all of the image panels in the View between live and recorded video, click eitherRecorded on the toolbar.Live orTo switch individual image panels between live and recorded video, right-click the image panel andselect either Live or Recorded.Image panels displaying recorded video have a green border.Accessing the Setup TabThe Setup tab is where you would configure the majority of your system – including sites, servers and cameras.Follow one of the following steps to open the Setup tab:lAt the top of the application window, clicklIn the System Explorer, right-click the device you want to configure then select Setup.Removing a Camera from a Viewto open the New Task menu then click.8

Figure 2: The Setup tabIn the Setup tab, the System Explorer is displayed on the left and the Setup options are displayed on the right.The Setup options change depending on the device that is selected in the System Explorer.Accessing the Setup Tab9

System AdministrationNOTE: Some features are not displayed if the server does not have the required license, or if you do not havethe required user permissions.In Avigilon Control Center 5 software, servers are maintained in clusters called sites.At the site level, you can manage your server and device connections, as well as set up site-wide systemevents.At the server level, you can manage the recording and bandwidth for each of the server's connected cameras.At the device level, you can edit the camera image quality and other device-specific features.All the site, server and device settings can be configured from the Setup tab.Sites and ServersIn the Avigilon Control Center software, servers are organized in clusters called sites. By organizing the systeminto clusters, you are able to control user access and system wide events through the site settings. Site settingsare stored on the server, or across all servers in a multi-server system.Depending on your system and license edition, you may have multiple servers in a site. When there are multipleservers in a site, the site is able to distribute tasks and system data between the servers so that the system cancontinue running even if a server fails.Within a site, each individual server is responsible for managing the devices that are connected to it.Specifically, the server controls video recording. Through the server settings, you control when video isrecorded, how long it is stored, and how much bandwidth is used to stream video.Discovering SitesIf your computer is on the same network segment (subnet) as a site, that site is automatically discovered anddisplayed in the System Explorer.If the site you want to access is not listed, it is because the site is on a different subnet and must be manuallydiscovered. There is no limit to the number of sites that can be discovered by the Client software.Tip: After you discover and login to a parent site, all the child sites are automatically discovered.By default, when a server is first connected to the system, it is added to a site with the same name. To locate anew server, you need to search for its site.System Administration10

1. Open the Find Site dialog box.lIn the top-right corner of the Client, selectlOr, select Log In. . In the Site Login tab, click Find Site. Client Settings. Site Networking. In the Site Networking tab, click Find Site.2. In the dialog box, enter the IP Address/Hostname: and the Base Port: of the server in the site you want todiscover.The base port is 38880 by default. You can change the base port number in the Avigilon Control CenterAdmin Tool. For more information, see The Avigilon Control Center Server User Guide.3. Click OK.If the site is found, it is automatically added to the site list.If the site is not found, check the following then try again:lThe network settings are configured correctly.lThe firewall is not blocking the application.lThe Avigilon Control Center Server software is running on the server you searched for.Sharing Discovered Sites Between UsersNOTE: Some features are not displayed if the server does not have the required license, or if you do not havethe required user permissions.If you manually discovered a site, all users with access to the same copy of the application will be able to accessthe discovered site. However, the site will be hidden if the user does not have permission to access thediscovered site.The connection speed used to connect to the discovered site will be the same for all users.Managing Site LogsThe Site Logs record events that occur in the ACC software. This can be useful for tracking system usage anddiagnosing issues.You can filter the items displayed in the log and save the log to a separate file for sending to Avigilon support.NOTE: The Site Logs maintain a record of system events for as long as video data is available or 90 days,whichever is longer.1. In the New Task menu, click.The Site Logs tab is displayed.2. In the top-left Event Types to Show: area, select the types of logs that you want to see.3. In the Event Sources: area, you can filter the logs by selecting the specific site, server or device logs thatyou want to see.4. In the Time Range to Search: area, set the date and time range of the search.5. Click Search.Sharing Discovered Sites Between Users11

6. Select a search result to display the event details at the bottom of the tab.7. To save the log search results, click Save events to file. You can choose to save the search results as atext file or a CSV file.Managing User ConnectionsIf you find that too many users are logged in through the same username, or inactive users are preventing activeusers from accessing a site, you can force specific users to log out.1. In the New Task menu, click. The User Connections tab is displayed.2. Select a site from the System Explorer to display a list of all the current users on the right.llThe users are listed by User Name and Machine Name so that users that share a login aredisplayed separately.The Login Duration column lets you know how long that user has been logged in to the site.3. To force a user to log out of a site, select a user then click Log Users Out.Monitoring Site HealthTo help you monitor the health of your site, you can access a quick overview in the Site Health tab.lIn the New Task menu, clicko. The Site Health tab is displayed.To export a PDF copy of all the site details, click Export Site Report to PDF at the bottom-rightcorner.The status icons beside each site name identifies the overall health of the site. In the System Explorer, select asite to display the status of the connected servers.If your sites are configured into a family, you will be able to see the status of all Child sites if you are logged intothe Parent site. If you are only logged into a Child site, the Parent site status is displayed as unknown.The following health symbols identify the status of each component in the ACC software:l— the component is functioning normally.l— the component requires your attention.l— the component is unavailable or offline.l— the component status is unknown.At the top of the tab, click any of the available filters to choose what type of information is displayed. By default,all available information is displayed.Listed information include:Managing User Connections12

FeatureDescriptionServer Name — at the top of each pane is the name of the individual server in the site. Beside the name is theserver status.General Information: Information about the server in the site.Server IP:The server's IP address.Total Camera Licenses:The total number of camera channel licenses that havebeen applied to the server.Camera Licenses in Use:The number of cameras that are currently connected to theserver.CPU Load of ACC Server:The percentage of server processing power that is used bythe Avigilon Control Center Server software.Memory usage of ACC Server:The amount of memory used by the Avigilon ControlCenter Server software.System Available Memory:The amount of storage available for video recording.Up Time:The amount of time the server has been running since itwas last rebooted.Network Adapters: The networks that the server is connected to, including the IP address of the networkconnection, the network speed and the amount of data passing through the connection.Adapter NameThe name of the network adapter that is connected to theserver.Link SpeedThe maximum speed supported by the network adapter.IPThe IP address of the network adapter.IncomingThe speed of incoming data. This includes recordingvideo.OutgoingThe speed of outgoing data. This includes video streamingto the Client software.Cameras: Information about the devices that are connected to this server.NOTE: If the device is disconnected, the device's details may still be displayed but the Compression column isempty because there is no video streaming.GeneralThe name, model number and location of the device.NetworkThe IP and MAC addresses of the device.HardwareThe serial number of the device.CompressionThe video compression rate, resolution, quality and imagesper second (ips) of video streamed from the device.Site SettingsThe settings stored at the site level impact all users and devices within the site.Site Settings13

These settings include user account information and email notifications. This is also where you can set up howthe System Explorer is laid out, and where you can add or remove devices in a site.NOTE: Some features are not displayed if the server does not have the required license, or if you do not havethe required user permissions.Naming a SiteGive the site a meaningful name so that it can be easily identified in the System Explorer. Otherwise, the siteuses the name assigned to the server it was originally discovered with.1. In the site Setup tab, click.2. In the following dialog box, enter a name for the site.3. Click OK.Editing the Site ViewYou can edit the way your site is organized in the View tab so that it reflects how your system is set up.By default, all cameras are listed in alphabetical order by site in the System Explorer. Through the Site ViewEditor, you can organize the System Explorer to display cameras by location and group items for convenience,or hide cameras that are not relevant to an ongoing investigation.NOTE: These settings only affect the System Explorer in the View tab.1. In the site Setup tab, click.The Site View Editor dialog box is displayed.2. Change the site View layout as required.lClickto add a New Folder. The New Folder is displayed as a virtual sub-site for organizationalpurposes only and will not have any Setup options.Double-click the New Folder to change the name.lllTo move one element, select the listed element then use the green arrows to move it up anddown the list, or move it under a sub-site folder.To move multiple elements, select more than one element then drag them up and down the listtogether, or under the same sub-site folder.To show or hide the elements in a sub-site folder, click the arrow on the left to expand or collapsethe sub-site folder.This setting determines what users see each time they log in to the site. The user can still collapseor expand sub-site folders in the System Explorer.lNaming a SiteTo sort a sub-site folder, select an element then clickto sort that folder level into alphabetical14

order.lTo delete a sub-site folder, select the folder then click.3. Click OK to save your changes.When you open a new View tab, your changes will be displayed in the System Explorer.Connecting/Disconnecting Cameras and DevicesCameras and other devices are connected to a site through the linked servers. The server manages and storesthe camera's recorded video, while the site manages the events that can be linked to the camera's video.You can connect and disconnect cameras and devices through the Connect/Disconnect Cameras. tab.A camera's connection status is indicated by the icon beside the camera name in the System Explorer. Thestatus icons may appear over any device icon in the System Explorer.IconDefinitionThe camera is connected to the server.Camera ConnectedThe camera is connected to the server and is currently upgrading its firmware.Camera UpgradingThe camera cannot connect to a server.Camera ConnectionErrorCamera DisconnectedNo IconThis may be because the c

System Requirements Minimum requirements Recommended requirements Monitor resolution 1280 x 1024 1280 x 1024 OS* Windows Vista, Windows 7 (32-bit or 64-bit), Windows 8, Windows 8.1 or Windows 10 Windows 7 (64-bit) CPU Intel Dual Core 2.0 GHz processor Quad Core 2.0 GHz System RAM 2 GB