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in collaboration with:Mayor’s Office ofCommunityMental HealthHow to helpsomeone whoneeds mentalhealthcareGET HELP NOW.3FIND A MENTAL HEALTH PROVIDER.6HELP FOR PEOPLE WHO ARE HAVING TROUBLESTAYING CONNECTED TO CARE.8FIND HOSPITAL-BASED TREATMENT.10PEER SUPPORT.13FIND SUPPORT FOR FAMILIES, FRIENDS, ANDCAREGIVERS.14

GET HELP NOWSpeak to a mental health counselorfor freeIn New York City, everyone hasguaranteed access to healthcare –including mental healthcare.Low- or no-cost services are availablein many languages, in neighborhoodsacross New York City— regardless ofinsurance coverage, age, immigrationstatus, or ability to pay.Mental health needs can take manyforms. Use this guide to find the rightkind of help.2NYC Well, the City’s comprehensive behavioralhealth helpline, offers free and confidentialsupport 24/7 by call, text, or chat. Counselors canprovide: Immediate support for problems like stress,depression, anxiety, or drug and alcohol use, Crisis counseling and suicide preventioncounseling, and Support from Peer Specialists, who have personalexperience with mental health or substance usechallengesNew Yorkers can reach out to NYC Well on behalf ofthemselves or someone else. Young people can call onbehalf of their parents or caregivers, and anyone can callNYC Well on behalf of a child. Support is available for allages and can be provided in 200 languages. Call 1-888-NYC-WELL (1-888-692-9355)Text “Well” to 65173Chat online at nyc.gov/nycwellRelay Service for Deaf/Hard of Hearing: Call 711Español: Press 3中文: Press 53

GET HELP NOWIn-person help for an urgent behavioralhealth crisisUrgent mental health help for someone youthink may be homelessIf you are concerned for yourself, a parent or other familymember, friend, or acquaintance who is experiencing (or atrisk of) a behavioral health crisis, you can call NYC Welland request a Mobile Crisis Team.If you see someone in a public place and think theymay be homeless and need urgent attention, call 311and request a street outreach team. These teams offerimmediate assistance, transportation to shelter, ongoing casemanagement, and assessment for medical or mental healthcrises that may require emergency response.From 8:00am to 8:00pm seven days a week, Mobile CrisisTeams typically arrive within hours to help people who areunable or unwilling to engage in care. Mobile Crisis Teams: Consist of mental health clinicians and peers, Serve both children and adults in their homes, and Provide crisis intervention, de-escalation, assessmentand linkage to ongoing mental health and substance usetreatment and supportEmergency mental health helpIf someone is in imminent danger to themselvesor others, or needs immediate medical attention,call 911. Where appropriate, police officers and EmergencyMedical Services personnel will respond and may transportsomeone to a hospital in an ambulance.Insurance is not required to receive Mobile Crisis Teamservices, but insurance will be billed for people who haveinsurance coverage.45

FIND A MENTALHEALTH PROVIDERFind a mental health providerGet help for students and familiesNYC Well can help find the right provider, regardless ofyour insurance coverage, using an extensive database ofbehavioral health providers in New York City.Mental health support and resources are available for allstudents and families. Ask your school’s Parent Coordinator,School Social Worker, or Guidance Counselor for moreinformation, or visit nyc.gov/schoolmentalhealth tolearn how to access mental health services in the City’spublic schools. Explore NYC Well’s provider database atnyc.gov/nycwell, click “Find Services” in the menuor call 1-888-NYC-WELL (1-888-692-9355) and aska counselor for help finding the right providerFor New Yorkers with health insurance, in addition tocalling NYC Well, you can also contact your health insurancecompany to find providers covered by your insurance.For New Yorkers who do not have health insurance,the NYC Care program guarantees low-cost and no-costphysical and behavioral health services to New Yorkers. Allservices are provided through NYC Health Hospitals. Older New Yorkers: Older New Yorkers (60 and up)who are isolated can request volunteer support through theFriendly Visiting or Friendly VOICES program. Older adultscan get paired with a volunteer visitor or peer close to theirage, or join a virtual group. To enroll: Call 1-646-NYC-CARE (1-646-692-2273)If you reach out for services on behalf of someone else, itwill be helpful to provide as much detail as possible about why youthink help is needed. Be prepared to describe: Connect to ongoing supportSymptoms or behaviors of concern,Where the person can be located,How they can be contacted, andHow long you have been noticing the need for helpReach out for support by calling Aging Connect at1-212-244-6469Veterans: For veterans who may need help, or someone totalk to, a volunteer from the veterans’ community can givethem a supportive check-in call through Mission: VetCheck. Request a check-in for a veteran at nyc.gov/vetcheckThis kind of detail can help providers respond with the right kindof support.67

HELP FOR PEOPLE WHO ARE HAVINGTROUBLE STAYING CONNECTED TO CAREFlexible community-based treatment forpeople with serious mental illnessNew York City’s Department of Health and MentalHygiene offers a range of services for New Yorkerswith a serious mental illness who have high serviceneeds and are unable to connect or stay connectedto site- or clinic-based treatment. These services caninclude care coordination or ongoing clinical support froman interdisciplinary mobile treatment team.A referral is needed for these services, and theindividual’s mental health provider — outpatient, inpatientdoctor — can start the process of qualifying the individual forthese services. 8Visit the Mental Health: Single Point of Access websitefor more information at mental-illness-singlepoint-of-access.pageThis website includes a description of these servicesand the requirements for submitting a referral, whichincludes a recent psychosocial evaluation and a clientconsent form. For answers to questions on how to apply,email [email protected] help for people having difficultystaying connected to treatment andwho pose an imminent risk to themselvesor othersIn New York State, people with mental illness whoare unlikely to survive safely in the communitywithout help can be mandated by a court toparticipate in mental health treatment under a lawcalled Assisted Outpatient Treatment (AOT), orKendra’s Law.Almost anyone with personal or professional contact withthe individual can make a referral including family members,roommates, healthcare professionals, treatment providers,and corrections, parole, or probation officials.After a judge orders a person who meets the legal criteriato AOT, the person will be connected with the City’s AOTprogram, which will assign them to outpatient mental healthtreatment and will monitor their compliance to help themlive successfully in the community. To learn more about how to begin the AOT process pics/assisted-outpatient-treatment.page or callone of the Assisted Outpatient Treatment Program’s mainnumbers: Manhattan AOT Team: Bronx AOT Team:1-347-396-73751-347-396-7373 Brooklyn/Staten Island Queens AOT Team:AOT Team:1-347-396-70041-347-396-73749

NEED INPATIENT TREATMENT?FIND HOSPITAL-BASEDTREATMENTHospital-based treatment for mental illnessHospitalization, also known as inpatient mentalhealthcare, can help to stabilize people experiencingacute psychiatric symptoms. During an inpatientstay, physicians and other mental health professionalswill establish a diagnosis and begin a treatment plan.Hospitalizations may extend for several days or longer whilea patient stabilizes. At many hospitals, social workers willmeet with a patient’s family to create a discharge plan toensure patients have a safe place to continue treatment afterleaving the hospital.To find out if hospitalization may be needed,New Yorkers can access immediate assessment, crisisstabilization, and urgent mental health support atComprehensive Psychiatric Emergency Services Program(CPEP) sites in each borough. 10Call 1-844-NYC-4NYC (1-844-692-4692) to findthe Health Hospitals Comprehensive PsychiatricEmergency Services Program (CPEP) closest to you, orvisit nyc.gov/nycwell, click “Find Services”in the menu to find all CPEPs in New York CityIf a person is experiencing concerning symptomsand refuses to go to the hospital or participate intreatment, involuntary psychiatric assessment,which may lead to involuntary hospitalization, maybe an option. If the person is conducting themselves in amanner that is likely to result in serious harm to themselvesor others, there are several ways they can be assessed todetermine what course of action to take. You can contact certain medical professionalsto assess the person of concern and determine theappropriate next step. Speak to the person of concern’s existingpsychiatrist or mental health provider, if they haveone who is known to you Call NYC Well to request a Mobile Crisis Team at1-888-NYC-WELL (1-888-692-9355), or Call 1-844-NYC-4NYC (1-844-692-4692) to findthe Health Hospitals Comprehensive PsychiatricEmergency Services Program (CPEP) closest to you,or visit nyc.gov/nycwell, click “Find Services”in the menu to find all CPEPs in New York City11