mopdf.com

IntroductionCisco Products Quick Reference Guide (CPQRG)CPQRG BackgroundThe Cisco Products Quick Reference Guide (CPQRG) is a handy, compact referencetool that includes brief product overviews, key features, sample part numbers, andabbreviated technical specifications for many of Cisco’s products. The CPQRG isprimarily published to support Cisco partners, resellers, sales account teams, and evenend-user customers who need a broad, high-level overview of Cisco products, but atthat moment do not have access to Cisco’s Web site, the Cisco Connection Online(CCO) at http://www.cisco.com.Because this book is only published twice per year, there are likely to be new products,configurations, and part numbers not included in this edition. Note: For the mostup-to-date and comprehensive information about Cisco products and solutions, pleaserefer to our on-line information or consult a Cisco representative.CPQRG Ordering InformationAdditional printed copies of this book can be purchased on an as-needed basis orthrough an annual subscription. To order, see http://shop.cisco.com/login.For questions regarding the CPQRG ordering process, please send an email [email protected] questions, comments or to download an Adobe PDF version of the CPQRG, go tohttp://www.cisco.com/go/guide.How to Get More Complete Product InformationCisco ProductCatalogCisco ConnectionOnline (CCO)For more comprehensive information on all of Cisco’s products, please refer to the Cisco Product Catalog r even more complete product and solution information, please go to CCO at http://www.cisco.com.In addition to product, technology, and network solutions support, CCO provides a wealth of information includinghow to find an authorized representative or partner, how to order products, technical support/customer service,Cisco Corporate news and information, and links to training/events/seminars.Cisco Products Quick Reference Guide (CPQRG)i

Cisco Systems OverviewCisco Systems, Inc. is the worldwide leader in networking for the Internet. Cisco’sInternet Protocol-based (IP) networking solutions are the foundation of the Internet andmost corporate, education, and government networks around the world. Cisco providesthe broadest line of solutions for transporting data, voice and video within buildings,across campuses, or around the world.Today, the Internet and computer networking are an essential part of business, learningand personal communications and entertainment. Virtually all messages or transactionspassing over the Internet are carried quickly and securely through Cisco equipment.Cisco solutions ensure that networks both public and private operate with maximumperformance, security, and flexibility. In addition, Cisco solutions are the basis for mostlarge, complex networks used by corporations, public institutions, telecommunicationcompanies, and are found in a growing number of medium-sized commercialenterprises.Cisco was founded in 1984 by a group of computer scientists from Stanford University.Since the company’s inception, Cisco engineers have been prominent in advancing thedevelopment of IP- the basic language to communicate over the Internet and in privatenetworks. The company’s tradition of innovation continues today with Cisco creatingleading products and key technologies that will make the Internet more useful anddynamic in the years ahead. These technologies include: advanced routing andswitching, voice and video over IP, optical networking, wireless, storage networking,security, broadband, and content networking.In addition to technology and product leadership, Cisco is recognized as an innovatorin how business is conducted. The company has been a pioneer in using the Internet toprovide customer support, sell products, offer training, and manage finances. Drawingupon the company's own Internet best practices and core-value of customer focus,Cisco has established the Internet Business Solutions Group (IBSG) dedicated tohelping top business leaders transform their own businesses into e-businesses.As a company, Cisco operates on core values of customer focus and corporatecitizenship. The company’s philanthropic efforts are committed to helpingcommunities prosper while also encouraging Cisco employees to learn about the needsof the communities where Cisco operates. Also, to help bolster education around theworld, the company has founded Cisco Networking Academies in 128 countriesdedicated to teaching students to design, build, and maintain computer networks.Cisco Systems Overviewii

Cisco Channel Partner ProgramWhether you provide services, solutions or a combination of both, Cisco is committedto your success. The Cisco Channel Partner Program can help partners create asustainable business model in a fast-changing environment, where customers requirevalue-added services, focused technical expertise, and higher levels of satisfaction. Asa Cisco certified partner, you'll have the backing of the Cisco brand, and access toworld-class products and service packages, technical support, productivity tools,online training, marketing resources and sales promotions.The Partner Program integrates the technology focus of each Cisco PartnerSpecialization, flexible individual career certification requirements, customersatisfaction targets, and pre- and post-sales support capabilities. These elements makeup the points-based structure of the overall program requirements. There are threepartner certification levels: Gold Certification, Silver Certification, and PremierCertification.The Partner Program requires every partner to specialize in technology areas as part ofthe program requirement. You may choose the technology area for Specialization, butmust earn a minimum number of Specialization points to become certified. You maydecide to be strictly a specialized partner or specialize your organization as a means toachieving certification. Either way, you'll have access to structured training roadmaps,free online technical and sales education and video-on-demand content to build yourknowledge and skill level through the Partner E-Learning Connectionhttp://cisco.partnerelearning.comFor More InformationSee the Channel Partner Program Web Site:http://www.cisco.com/go/channelprogramsIf you are interested in reselling Cisco product without becoming certified orspecialized, see http://www.cisco.com/go/resellerReseller and Customer SupportReseller Sales and Technical Assistance Contact InformationCustomer Help LinesUS Distribution Presales Helplines1Presales—Partner/Reseller HelplinePost-Sales—Technical Assistance Center (TAC)Contact InformationComstor: 800-COMSTOR, option 3Ingram Micro: 800-445-5066, enter Ingram customer #, dialextension 24041Tech Data: 800-237-8931, extension 77776800 553-6387 (within U.S.)408 526-7208 (outside U.S.)http://CiscoPartner.custhelp.com/800 553-6387 (within U.S.)408 526-7209 (outside U.S.)[email protected] (e-mail)1. Follow voice prompts to access: Pre-sales Assistance of Network Validation & Product Information, ResellerSupport, Customer Service, Service Contract Sales, Reporting a technical problem/open a trouble ticket, andSeminars, Events, Training & CertificationCisco Channel Partner Programiii

Helpful Cisco Web SitesCisco Web SiteURL1Worldwide Contactshttp://www.cisco.com/go/wwcontactsCisco office locations; directions; maps; and sales, partners, and channelcontacts.Partner Relationship Centralhttp://www.cisco.com/go/prcFind a Channel Account Manager (CAM), Distributor, apply to the CiscoChannel Partner Program, or update your profile.Technical SupportFor customer support tips, software center, online documents, and more.Cisco Products Quick Reference co.com/public/Tech /serv tips.shtmlhttp://www.cisco.com/go/guideThis guide is available on line (in PDF and HTML); it is continually updatedbetween bi-yearly printings. CCO login required.Cisco Subscription Servicehttp://shop.cisco.com/loginOrdering service for one-time purchase of or annual subscriptions to thisguide or other Cisco documents and CDs; order online, or order by phone bycalling 800 768-7162 (U.S. or Canada) or 925 327-4072 (outside the U.S.).http://ciscopartner.custhelp.com/Partner HelpSearch partners’ frequently asked questions and ask for the help you needCertification/Specialization ApplicationApply for a Cisco Certification or SpecializationFind a Channel Account ManagerSearch for the Cisco Channel Account Manager assigned to your companyPartner RegistrationBegin your relationship with Cisco by registering as a Cisco Registered orCertified ner AMLOC/jsp/cam G/jsp/GetLogin.jsp?page ners/partners tool ster.doTool IndexGet CCO AccessRegister for a guest-level Cisco.com ID as a prerequisite for partner levelaccessAssociate Myself With A PartnerIf you are an employee of Cisco Registered and Cisco Certified orSpecialized Partners, you can associate yourself with your company andupgrade your current Cisco.com ID to partner GetLogin.jsp?page ls/GETLOG/welcome.doPartner Self ServiceUse this suite of tools to manage personal and company information in theCisco partner databaseUpdate Company tification/If you are a registered partner administrator, you can update company andcontact informationWorldwide Distributors Web Sitehttp://www.cisco.com/go/distiList, by country, of authorized Cisco Distributors who stock and resell Ciscoproducts.Distribution Product Reference Guide (DPRG)http://www.cisco.com/dprgComplete list of pricing information, part numbers, and more for distribution(2-tier) products. Data is refreshed nightly. CCO login required.Partner Business Central—Browse and Configure An ecommerce web site with a configuration tool to validate channelproduct options; also select and compare products, check price andavailability, and submit your order to your distributor online. CCO loginrequired—click on “Browse and Configure Products”.http://www.cisco.com/go/eolEnd-of-Life MatrixLast order and end-of-life dates for Cisco co University—Offers detailed course material on the latest technical http://cisco.partnerelearning.comtopics throughout the year targeted for Resellers, Partners and Cisco Salesrepresentatives. Also see the Partner E-Learning Connection.1. Additional CCO access required for most URLs.Reseller and Customer Supportiv

Partner and Reseller Service and Support OfferingsVarious partner and reseller service and support programs are available according tocertification level and method of purchase from Cisco:Method ofPurchaseDirect from Cisco(only available toPartners withDirect contracts)2-Tier (through aDistributor)Service and Support Offerings System Integrator Support—System Integrator Support 98 (SIS98) program is designed for Silver and Goldpartners who wish to provide their own brand of support to their end customers with back-end support fromCisco– SMARTspares provides partners using SIS98 the opportunity to leverage Cisco’s logistics infrastructure toprovide their customers with enhanced delivery services. Shared Support—Currently only available in the US, Cisco’s Shared Support program is designed for Silver andGold partners who wish to provide their own brand of support to their end customers while leveraging Cisco’sTechnical Assistance Center (TAC) and logistics infrastructure Cisco Brand Resale—Program allows partners to provide Cisco’s services (SMARTnet, etc.) directly to their endcustomers Packaged Services—Partners and Resellers may purchase warranty extension, hardware replacement,installation and configuration, technical support, software upgrades, and online services. Several of theseservices have been bundled together to offer convenient service solutions for Cisco customers.Packaged Resalable Service Products (only via Distributors/2-Tier):ProductDescriptionMaintenance ServicesSMARTnetMaintenanceProvides customers with software maintenance, registered access to CCO, advance replacement of hardware,and technical support required for self-maintenance. SMARTnet maintenance has three delivery options: SMARTnet 8x5xNBD (Next Business Day)—8 hours/day, 5 days/week, next-business-day hardwarereplacement SMARTnet 8x5x4—8 hours/day, 5 days/week, 4-hour hardware replacement SMARTnet 24x7x4—24 hours/day, 7 days/week, 4-hour hardware replacementAvailable through resellers and distributors.SMARTnet OnsiteProvides all the benefits of SMARTnet maintenance, plus one of the following onsite hardware services forrepairs: SMARTnet Onsite 8x5xNBD—8 hours/day, 5 days/week, next-business-day response SMARTnet Onsite 8x5x4—8 hours/day, 5 days/week, 4-hour response SMARTnet Onsite 24x7x4—24 hours/day, 7 days/week, 4-hour responsePackaged SMARTnet OnSite 24x7x4 provides SMARTnet OnSite 24x7x4 service in a shrink-wrapped package,allowing it to be effectively marketed through resellers.Cisco AdvanceAdvance Replacement offers customers the flexibility to cover their equipment with an advance replacementReplacementservice only. Cisco Advance Replacement comes with a full year of advance replacement coverage, guestaccess to the public portion of Cisco Connection Online (CCO), and a single technical support incident. Thisservice is intended to be used by customers who need to supplement service offered by their reseller with areplacement option from Cisco.Software Application Software Application Support plus Upgrades provides customers with software upgrades and maintenanceSupport plus Upgrades releases for Cisco Application Software, registered access to Cisco.com plus technical support, for one year.(SASU)For when a customer needs investment protection on software purchases and/or access to the latest softwarewhile eliminating unexpected budget revisions.Noncontract andCisco provides noncontract services at current time-and-materials rates. For more information contactConsulting ServicesCustomer Services at 1-800-553-NETS or 1-415-326-1941.Startup ServicesTotal ImplementationServices (TIS)Cisco Total Implementation Solutions (TIS) is a portfolio of services that deliver the tools, expertise, andresources needed to install, configure, and implement Cisco equipment. TIS is intended to supplement servicesthat resellers provide, either directly or indirectly, to their customers. Product Components: Installation,Configuration, and Implementation. For more information, see http://www.cisco.com/go/tisFor More InformationSee the Partner and Reseller Support Services Web page at:http://www.cisco.com/en/US/products/index.html (CCO login required)Partner and Reseller Service and Support Offeringsv

Product Warranty InformationAll Cisco hardware and software products are covered for a minimum of 90 days. Someproducts have a longer or more appropriate coverage, ranging from One-Year toLimited Lifetime warranties. Note that all Warranties are applicable to original owneronly and support is subject to product end-of-life terms.Warranty1Entitlements DescriptionCisco Standard 90-dayHardware Warranty,Software Warranty andLicense Agreement(78-5235-vvrr)90-Day Limited HardwareWarranty(78-5236-vvrr) Advance Replacement shipping within 10 business days from RMA date, within 90 days of originalshipment from Cisco or from Cisco Reseller 90-Day Assurance that the Media SW is delivered is defect-free and the SW conforms to its publishedspecifications Guest Access to Cisco Connection Online (CCO) Advance Replacement shipping within 10 business days from RMA date, within 90 days of originalshipment from Cisco or from Cisco Reseller 90-Day Assurance that the Media SW is delivered is defect-free and the SW conforms to its publishedspecifications Guest Access to Cisco Connection Online (CCO)One-Year Limited Hardware Advance Replacement shipping within 10 business days from RMA date within One Year of originalshipment from Cisco or from Cisco ResellerWarranty (78-10747-vvrr) 90-Day Assurance that the Media SW is delivered is defect-free and the SW conforms to its publishedspecifications Guest Access to Cisco Connection Online (CCO)Limited Lifetime Hardware Advance Replacement shipping within 10 business days from RMA date during supported life of theproduct, starting original ship date from Cisco or Cisco reseller. (fan and power supply warranty limitedWarranty (78-6310-vvrr)to 5 years from ship-date) 90-Day Assurance that the Media SW is delivered is defect-free and the SW conforms to its publishedspecifications Guest Access to Cisco Connection Online (CCO)End-User Software License 90-Day Assurance that the Media SW is delivered is defect-free and the SW conforms to its publishedspecificationsAgreement and Software End User License Agreement termsWarranty (78-3621-vvrr) Guest Access to Cisco Connection Online (CCO)5-Years Limited Hardware Replacement shipping within 15 business days from RTF date within 5 years from the original ship dateand 1-Year Limited Software from Cisco or Cisco reseller One-Year SW support includes availability of bug fixes and maintenance releasesWarranty (78-13712-vvrr) Cisco TAC 24x7 support for P1/P2 cases for Five years Guest Access to Cisco Connection Online (CCO)1. “vv” and “rr” suffixes of the warranty document numbers represent the revision and version numbersrespectively.For More InformationSee the Web site:http://www.cisco.com/en/US/products/prod warranties listing.htmlCisco Capital FinancingCisco Systems Capital offers a variety of financing and equipment leasing alternatives,both short term and long term, to customers and partners in the United States, Canada,Europe, Asia, Australia, and Latin America. Cisco Capital’s financial solutions offercustomers the ability to acquire new technologies or refresh existing equipmentthrough flexible, easy-to-use programs.For More InformationSee the Cisco Systems Capital Web site: http://www.cisco.com/go/CiscoCapitalWithin the United States, call 800 730-4090.Product Warranty Informationvi

Cisco Authorized Refurbished Equipment (US and Canada Only)Customers looking for used Cisco equipment can now be assured of the quality andsupport they come to expect from new Cisco products, through the Cisco AuthorizedRefurbished Equipment program. Cisco Authorized Refurbished Equipment givescustomers a price competitive alternative to buying uncertified and unlicensedproducts off the secondary market. All equipment sold through this program is labeled“Refurbished by Cisco Systems,” indicating that the product is Cisco tested,refurbished, authorized, and supported. The program is limited to certain countries,so interested customers should check with their local Cisco account manager of Ciscoauthorized reseller for availability.For More InformationEnd order refurbished equipment program description.htmlResellers: http://www.cisco.com/go/refurb (click on “Refurbished Products”)Cisco ServicesCisco Services offers a wide range of services and support to customers, partners andresellers. Through a suite of support services Cisco enables you to improve the overallefficiency of your network operations and network performance, while benefiting fromthe broad range of Cisco engineering knowledge and experience base, leading practicesand innovative, web-based tools.Cisco Advanced Services (AS)

Cisco SOHO Series Ethernet, ADSL over ISDN, ADSL and G.SHDSL Routers 1-8 Cisco 800 Series 1-9 Cisco 1700 Series 1-11 Cisco 2500 Series 1-14 Cisco 2600 Series 1-16 Cisco 3600 Series 1-22 Cisco 3700 Series 1-26 Cisco 7200 Series 1-31 Cisco 7300 Series 1-35 Cisco 7400 Series 1-38 Cisco 7500 Series 1-40 Cisco 7600 Series 1-45 Cisco 10000 Series 1-47