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ijcrb.webs.comAPRIL 2013INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESSVOL 4, NO 12The Effect of Using Electronic Banking on Profitability of BankBahram MeihamiDepartment of Accounting, Ghorveh Branch, Islamic Azad University, Ghorveh, IranZeinab VarmaghaniBA Student of Primary Education, Ghorveh Branch, Islamic Azad University, Ghorveh, IranHussein MeihamiBA Student of English Teaching, Imam Khomeini International University, Qazvin, IranAbstract:Electronic banking is the use of electronic means to transfer funds directly from one account toanother, rather than by check or cash. Through reducing bank costs, electronic banking canincrease bank incomes. In this research the role of electronic banking (i.e. automated tellermachines, bank card, internet bank, telephone bank, point of sale) in increasing bank incomes isstudied. The statistical society of this research is the private banks staff of Kurdistan province.Based on Cochran formula, the research sample size was estimated 147. The research data wasgathered through financial statements, a questionnaire contains 42 questions, and interview. Thegathered data was analyzed through descriptive statistics (i.e. diagrams and frequencydistribution tables) and inferential statistics (i.e. ANOVA test, T test, multiple regressions,Scheffe's test, T Thutong). The research findings shows there is a positive and strongrelationship between electronic banking and its five components (i.e. automated teller machines,bank card, internet bank, telephone bank, point of sale) with bank incomes. According to theresearch findings, the correlation between independent variables (five components of electronicbanking) and dependent variable (bank charges) is 0/817 and 0/63 of the dependent variablechanges are explained by independent variables. Finally, the research findings shows automatedteller machine (ATM) has the maximum influence on bank incomes (Beta 0.407) and telephonebank has the minimum influence on bank incomes (Beta 0.103).Key words: Electronic banking, Bank incomes, Automated teller machines, Bank card, Internetbank, Telephone bank, Point of sale, Kurdistan provinceCOPY RIGHT 2013 Institute of Interdisciplinary Business Research1299
ijcrb.webs.comINTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESSAPRIL 2013VOL 4, NO 121. IntroductionNowadays, the availability of internet network makes a revolution in communication all aroundthe world so it can be dared to say the glob has never seen such speed in using scientificphenomena. Peoples access to internet, and burgeoning in Electronic communication amongpeople and different organization with the help of virtual devices makes a very appropriate pathof exchanging economic and business that in its place causes the widespread use of Electronicbusiness. In the developed countries of the glob the communication between buyer and seller,purchase ordering, assurance, and money exchange etc. are conducted electronically. By whathas been talked about, preparing the necessities of Electronic- banking is the most prominentpart of phenomenon. It is obvious that the number credit economic institution and the number ofE-banking are increasing constantly. One of the most important requirements of increasing Ebanking is the access to Electronic business that along with global credit and currency systemmakes E- business easy. So, it is the role of thumb that for having E-business, one should firstachieve E-banking that makes banking services more secure and needless to clients’ presence inbank. In recent years, due to increasing business exchanges around the world E-banking isknown as indispensable part of E-business in exchanging credit resources. In fact, E-banking isthe peak of information technology. E-banking involves systems that enable clients and creditinstitutions to use banking services in three levels of announcement, communication, andtransaction. Today, based on needs and facilities the E-banking is accessible through internetbank, phone bank, fax bank, automated teller machine (ATM), pin pad, and electronic bankbranches. In the developed banks, the different channels and systems of banking are managed togather so information and communication management improve and cause to decrease in bankcosts and increase in bank income and also makes clients satisfy.2. Problem statement:The most important goals of for-profit entities managers is to maximize shareholders' wealthand company profit. Increasing number of private banks and privatization of governmentalbanks was due to consideration of increasing private banks income and increasing share profit.Besides, giving different services made the banks famous, and caused attract more clients andmore profit. However, all of those achievements could be attained by using new technology.COPY RIGHT 2013 Institute of Interdisciplinary Business Research1300
ijcrb.webs.comAPRIL 2013INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESSVOL 4, NO 12From among new technologies which were very popular at present, some had been mentioned:Information and Communication technology which were helpful in: Giving different services Satisfying clients Quality improvement of services Facilitating official issues Better human resource managementInformation and communication technology contributed to differentE-services: giving fasterservices, decrease in services costs and also management costs, decrease in number of clients’reference to banks. E-banks and E-services were changed tremendously by them as well as.3. Research hypothesis:Because the requirements of E-payment are ATM devices, bank cards, pin pad, point of sale,and bank branches, we take ATM devices, bank cards, pin pad, point of sale, and bank branchesas independent variable, and the final profit as dependent variable.Main hypothesisThere is relationship between E-banking and increase in bank income.Minor hypothesis: There is relationship between bank cards and increase in bank income. There is relationship between POS and increase in bank income. There is relationship between internet bank and increase in bank income. There is relationship between phone bank and increase in bank income. There is relationship between ATM and increase in bank income.4. Method of research:The method of research was descriptive, quantitative, and experimental. To gather necessaryinformation for the study, we used library method- using books, articles and proposals-, fieldstudy- using survey, interviewing with experts of field- to do comparison and contrast. We alsointerviewed with experts. It is necessary to be said that the interviews were very restricted andCOPY RIGHT 2013 Institute of Interdisciplinary Business Research1301
ijcrb.webs.comINTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESSAPRIL 2013VOL 4, NO 12just conducted to define the plan able criteria for the hypothesis. We used T Student andFredman criteria in statistic parts. Mean, median, and mode were used to evaluate the surveystudy. in this work, the private banks income, statistic and profit about bank cards were basedon central bank statistics.In this paper the questionnaire was based on five criteria of ATM, bank card, POS, internetbank, phone bank , and bank income issued by central bank and of Cronbach's alpha about86%.5. Review of literature:Product variability and the request for more different products posed the production of twoeconomic goods with relatively stable value that would acceptable for people. Those two areGold and Silver. After the discovery of valuable metals and their distinguishable features overother metals like iron and copper, gold and silver were used as currency. By passing time, thegovernment around the world started to coined gold and silver to make their exchanges better.To do so, they coined coin from gold bullion and then marked them with their symbols and usedthem in their geographical lands.(Majidi, Ali, et. Al 2008)E- BankingE- Banking is defined as using electronic devices like internet, wireless connection networks,ATM, phone and cell phone in banking services. These services were parts of providingcurrency for and economic system for the country (Laford& Li, 2005). Now it is common todefine E- Banking as phone and cell phone bank, internet bank and also ATM. For example cellphone banking can be defined as giving banking services through cell phone. E- Banking givesthe clients the rights and facility of doing banking affairs through internet and under thepermission of a specific bank. At first, E- Banking was just to attract clients to a specific bank.With the use of internet in banking industry, banks were starting to wide their range of using it,and today, check exchange, accounting, currency exchange, clients’ reports, and account criteriaare conducted immediately through this system. It is beneficial to both clients and banks, and itis because from the perspective of clients the costs of banking decreased- such as wasting time,long line- and from the perspective of banks the costs of banking services with the help of EBanking decrease- for there is no need to extra paper, extra employee and investmentsCOPY RIGHT 2013 Institute of Interdisciplinary Business Research1302
ijcrb.webs.comINTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESSAPRIL 2013VOL 4, NO 12opportunity with other section and other banks. In fact, banking services aren’t just thetraditional ones but they are looked as international now. Nowadays, banks are entering a veryhard competition with each other in affaires like investment and they have the roles of providingcurrency, and economic well-fare. In one sentence, banks have a very prominent role ineconomic activities, and without them the economic part of the society will be damaged. EBanking is one of manifestation of information and communication revolution. The E- Bankingmakes a change in paradigm and pattern of banking and makes banking services faster, and alsodecreases wasting issues in the best way. E- Banking has many levels and for each of them thereshould be definition. What we can see in all levels is the presence of computer systems anddigital process of information that given to the computers.The more we are going to the higher levels of E- Banking, the less manual works will be, themore computer systematize, the more networks available, the less time restriction, andultimately the more secure banking system will be. Services are done by internet network that ispopular for its security. On the other hand, E- Banking is the use of communication inexchanging currency in banking system (Godarzi & zobaidi 1999). In other definition EBanking is a service producer with low costs by the help of electronic channels. Theseproductions and services can be: account bill, loan, deposit management, E-payment, E-money.E- Banking is using internet and or intranet that are accessible for the people. Definitions suchas digital money, E- check, E- money, E- signature are new phenomena that their origin returnsto E- Banking(bid abadi & alahyary 2003). Accounting, exchanging, receiving bill, and payingbill are given to the clients a list with time order. E- Banking has a lot of benefits like increasingclients, and decreasing bank costs. Moreover, by using E- Banking it is easy to the bank to dotheir services faster and with more security. They can also increase their shareholders.The Services of Iranian Private Banks:Electronic Currency Exchange:The system of exchanging currency is a combination of activities that are considered with theinstitutions or exchanging rooms among the banks.If the banking services be based on paper, it is called ―payment and transferring‖ and on theother hand if it is be on the base of communication technology experts call it ―E-currencytransferring‖.COPY RIGHT 2013 Institute of Interdisciplinary Business Research1303
ijcrb.webs.comINTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESSAPRIL 2013VOL 4, NO 12Automated teller machine (ATM):An ATM is able to do lots of banking activities and to eliminate human interferes. According tostatistic by installing ATM devices since1998-2004 all around the world they have animprovement rate of 45%, so it can be said that the big investment was in ATM installing forcurrency distribution around the globe. The installation rate of ATM devices in developedcountries shows that for each 742 person there should be one ATM device. Now with theconsideration of our population, Iran needs to have 95007 ATM to be along with developedcountries. On one hand the number of ATM in Iran are 11065 that say 88.3% shortage in thiscase. To sum up, the ATMs are electronic processer or point that are installed by banks inspecific places and are available round the clock. With the help of ATMs clients are able to do:Accounts cashingAccounts billCashing the check and currencyIn addition to the above options, with the ATMs it is possible to pay the bills. An ATM is ableto works as a branch of bank. With them lots of banking services are done without humaninterfere. Besides, the ATM can work round the clock. They decrease the bank’s costs.Point of sale (POS):A POS is a device that installed in sale centers to remove the need to transfer the physicalmoney and to deduct money from buyer account and to add it to seller account. This activity isdone by a POS connected to central computer in the bank. It is provided by the bank for theseller and has modem and printer. Sale center and department stores are where POS is used.POS functions:Exchanging currency from buyer account to seller account, that is very secureprinting the account on paperBill paying availabilityPhone Banking:The conduction of a little business between bank and clients through phone is called phonebanking.COPY RIGHT 2013 Institute of Interdisciplinary Business Research1304
ijcrb.webs.comINTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESSAPRIL 2013VOL 4, NO 12Phone banking aspects:Giving account flow and remainingBill payment availabilityCurrency transferring to other accountInternet banking system: (SIBA)At this moment of time, household banking is done through internet and with the help of debitcard. The following is a list of economic services: E- check, bill payment, and other servicesconducted through this way. The combination of home computers and intelligence cards has theavailability of sending information to them. The banks may have website to let their clientscheck their account remaining, account flow, loan applying, and ordering their exchangingthrough internet.The availability of transferring currency to private account or other accounts that are memberof SHETABThe availability of seeing bills in accordance with accountThe availability bill ordering in chronological orderThe awareness of all remaining of accountsBill payment availabilityThe ability to announce the check founds to the bank through the systemThe availability of seeing last 30 transactionsCell phone banking:The clients are able to use bank services through installing bank software on their Cell phone.Current Cell phone banking availability:Enabling to know about account remaining, flow, exchanging of founds among accounts withone ID member, bill payment, buying prepaid Cell phone charge, and seeing pre-paid Cellphone charge remaining information.Card service:Card service is another activity of the banks to makes the clients more comfortable. It is the useof magnetic cards instead of money. These cards are issued through a very secure procedure toCOPY RIGHT 2013 Institute of Interdisciplinary Business Research1305
ijcrb.webs.comINTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESSAPRIL 2013VOL 4, NO 12let clients use them. The owner of this card is able to use it round the clock and in off days inPOS, and with Pin Pad to exchange his/her founds and currency.Gross balanced speedy system: (SATNA)SATNA is the ultimate service balancing. It lets the clients do ordering during the day. It is agood substitution for using E check, and traditional paper based banking. It is very secure.SATNA can be used instead of Iran check and money exchange from one bank to the other.SATNA features:Orders which are taken by clients are sent to destination accounts by the end of each day ofwork. There is no time limitation or geographical restriction for SATNA orders and they caneasily be exchanged through capital and other provinces. Clients should go to the bank in whichthey have account to issue their orders. SATNA is for free now. There is no limitation in ordersamount.Electronic SAHAB order system:SAHAB lets clients send money by use of their cards to any other SAHAB accounts which isamong the member cards. It is possible to go bank branches or use internet to do SAHABbanking activities. In bank branches the Pin Pad is used.SAHAB Features:SAHAB orders are available just by cards. The ultimate amount of its orders is 30 million Rialsper day. Its ultimate amount of its orders in inside the banks is 150 million Rials. The charge isobtained from the senders.6. Research history:Inside Iran done studies:There aren’t many researches on E banking in this country; we are trying to indicate the mostprominent of them.With the use of improved square technique, Hadi Akhlaghi 1998 estimated the function of threebig trade banks of the country. This study showed that the bank organization performance hadascended procedures in the part of trade bank between1968-1977, and the described bank had adecreasing procedure from 1977-1992. By some ups and downs the banks had been improvingprocedure during 1992-1996.COPY RIGHT 2013 Institute of Interdisciplinary Business Research1306
ijcrb.webs.comINTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESSAPRIL 2013VOL 4, NO 12In 2000, Hossein Talach Lagarodi in a study worked on influential factors of Keshavarzi bankproliferation rate. He computed that the proliferation rate before spreading bank branches 19861992 and after it 1992- 1998. Before the spreading the proliferation rate was 3.25 and after thisperiod was 28.41 and it crystal clear that by increasing in bank branches, the proliferation ratehad grown remarkably.In a research on E- banking services and its executive requirements, Bidabadi & Alahyary in adeductive comparison survey the different bank services of E- banking in2003. They computedthe final banking charge by the criteria of 2000-2002. According to the research finding thecharge of each transaction in internet and intranet banking decreases effectively in comparisonwith traditional banking system and also the charge of doing each transaction in traditionalbanking system is approximately 100 times greater than E- banking one. The saving cost ofpersonnel for the Melli bank in 2004 and the traditional system in the same year was 4447 and2291 billion Rials respectively.Dr. Azita Godarzi and Haydar Zibai in 2008 worked on the influence of E- banking on Iraniantrade banks. With the help of market balance criteria, banks dimension, ATMs, SHETABsystems attachment found that with all difficulty increasing in E- banking had, it brought profitfor the trade banks.Abroad done studies:According to those conducted research on abroad, the use of information system in bankswasn’t positive but the force of this systems had a positive effects on bank proliferationrate(Prasd & harker ,1993-1995;USA) .E- Banking has a tremendously huge effect on society and was beneficial for governments,people, and banks (Steger,1997).Kopin and his collogues in a research in Barabbas island found that E- banking in the first stageof using decrease the income of the banks due to personnel pedagogical costs, but when it wasused widely the proliferation rate reached 17%.In another study conducted by international communication institution with the help of SlwarkZelina university the important factors of attracting clients to E- banking was surveyed.According to this group study, to give clients service it is very important to know about theirpersonality traits. The researcher also contended that some other factors play important role:COPY RIGHT 2013 Institute of Interdisciplinary Business Research1307
ijcrb.webs.comAPRIL 2013INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESSVOL 4, NO 12delay in responding time, services range, the connection with clients, easiness in doing, security,and designing appropriate website (sahoot ,2003). There is a positive correlation between thenumber of ATMs and bank branches proliferation rate (Kessolarokoby, 2003). Holdon andAlbony in a study in2004 in London found that the number of installed ATMs by reducing bankwork force and transaction caused bank branches to increase proliferation rate.Some of Dubai University professors worked on a research on E- banking and comparing itwith Jordanian and the USA banks. Clearly, this study showed the difference betweendeveloping and developed countries bank. The finding of this study pointed to the websitefacility to these differences. The USA banks have facility like: bill payment, share sailing,website investment, while there are a lot of problems in these issues in Jordanian banks (Evanuset al 2004).Regression tests:As it was stated the statistic was gathered from among governmental banks and analyzed withregression model as you can see in the charts.RR SquareAdjusted R Squarelevel of significanceSig0.7360.590.543.980.034-1 The summary of regression model for multivariable banking incomeCOPY RIGHT 2013 Institute of Interdisciplinary Business Research1308
ijcrb.webs.comAPRIL 2013INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESSvariablenon effective non effectivet-ValueSigVOL 4, NO 12standard criteria standard(B)criteria(Beta)ATM1.680.4838.830.01Bank Card1.070.4017.560.02pos1.010.3296.460.02internet bank0.8230.2134.660.04phone bank0.7430.1255.910.014-2 Effective criteria model of bank incomeThe above chart is a multivariable regression model of banking income aspects. It is shown thatthe correlation between dependent variables and independent ones is.736 and also it is indicatedby the charts that59% of banks charge could be explained by those variables.According to the charts all five aspects of E- banking – ATM, pin pad, Pos, internet bank andtelephone bank- have effective relation on bank charge and bank income( sig .05).7. Main hypothesis testing:On the base of above charts(4-4)(4-3), E- banking ATM, pin pad, Pos, internet bank andtelephone bank have a positive and effective correlation with 1%level of significance so there isa relation between E- banking and banking charges with 99%certanity. This relationship ispositive and is.764 in a powerful level. The amount of .764 indicates that the Pearson test of Ebanking and banks income are dependent. The more closely this number to unity the morepowerful this variable is. With the help of Pearson test the relation of E-banking and bankincomes is studied. The results of this tests show that there is an effective relationshipof.711between variables.COPY RIGHT 2013 Institute of Interdisciplinary Business Research1309
ijcrb.webs.comAPRIL 2013INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESSVOL 4, NO 12E- bankingBank chargePearson's correlation0.7641charges level of significance0.0000N143143Pearson's correlation10.764E banking level of significance00.000N1471474-3-the relationship of E- banking and income based on Pearson's correlationChargeE- bankingCorrelation Coefficient10.711E banking level of significance00.000N143143Correlation Coefficient0.7111E banking level of significance0.0000N1431474-4The relationship of E- banking and income based on Spearman correlationMinor hypothesis test of research:In this stage of research, the relationship among all five variable– ATM, pin pad, Pos, internetbank and telephone bank- with banks income is studied.ATM devices and bank income:An ATM can acts like a bank branch and does lots of bank services without need of humaninterference. According to study result, there is effective relationship between ATM using andbank income with level of significance of 1% and it is about .464 in Pearson and .407aSpearman and this relation is in average level of power.COPY RIGHT 2013 Institute of Interdisciplinary Business Research1310
ijcrb.webs.comAPRIL 2013INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESSATMchargePearson's correlation10.464ATM level of significance00.000N147143Pearson's correlation0.4641Level of significance of bank income0.0000N143147VOL 4, NO 124-5- The relationship of ATM and income based on PearsonATMchargeCorrelation Coefficient10.407ATM level of significance00.000N147143Correlation Coefficient0.4071Level of significance of bank income0.0000143143N4-6Level of significance of income SpearmanBank Card and bank income:According to 7-4, 8-4 there is an effective relationship between bank card and bank income, butbased on Spearman and Pearson tests the relation is in medium level.COPY RIGHT 2013 Institute of Interdisciplinary Business Research1311
ijcrb.webs.comAPRIL 2013INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESSBank cardincomePearson's correlation10.589of Bank card level of significance00.000N147143Pearson's correlation0.5891Level of significance of bank income0.0000N147143VOL 4, NO 124-7- the relationship of bank card and income based on PearsonBank cardincomeCorrelation Coefficient10.426of Bank card level of significance00.000N147143Correlation Coefficient0.4261Card bank level of significance of0.0000N1431474-8The relationship of bank card and income based on Spearman (SPSS output)Pin pad and bank income:There is effective relation between Pin pad and bank income.Pin padChargePearson's correlation10.638Pin pad level of significance00.000N147147Pearson's correlation0.6381Level of significance of bank income0.0000N1471474-9- the relationship of pin pad and income based on PearsonCOPY RIGHT 2013 Institute of Interdisciplinary Business Research1312
ijcrb.webs.comAPRIL 2013INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESSPin padchargeCorrelation Coefficient10.553Pin pad level of significance00.000N147147Correlation Coefficient0.5531Level of significance of bank income0.0000N147147VOL 4, NO 124-10 The relationship of pin pad and income based on SpearmanInternet bank and bank income:There is effective relation between Internet bank and bank income.Internet bankchargePearson's correlation10.703level of significance of Internet bank00.000N147143Pearson's correlation0.7031Level of significance of bank income0.0000N1471434-11- Pearson the relationship of internet bank and income based on (Output SPSS)COPY RIGHT 2013 Institute of Interdisciplinary Business Research1313
ijcrb.webs.comAPRIL 2013INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS ا internet bankchargeCorrelation Coefficient10.741level of significance of Internet bank00.000N147143Correlation Coefficient0.7411Level of significance of bank income0.0000N147147VOL 4, NO 124-12 The relationship of internet bank and income based on (Output SPSS) spearmanTelephone bank and bank income:There is effective relation between Telephone bank and bank income.Telephone bankchargePearson's correlation10.287Telephone bank level of significance00.005N147143Pearson's correlation0.2871Level of significance of bank income0.0050N1471474-13- The relationship of telephone bank and income based on PearsonCOPY RIGHT 2013 Institute of Interdisciplinary Business Research1314
ijcrb.webs.comAPRIL 2013INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESSTelephone bankChargeCorrelation Coefficient10.293Telephone bank level of significance00.005N147143Correlation Coefficient0.2931Level of significance of bank income0.0050N147143VOL 4, NO 124-14 The relationship of telephone bank and income based on (SPSS Output) Spearman8. Conclusion:In the first part of recent decade, globe banks have prepared stable condition—low banking rate,increase in accommodation price, loan— that allow them to have a rudiment growth andprovide value for their shareholder. Most of the banks were able to improve their income andtheir charge. It was obvious that credit flawing, giving loan would have many problems. Buttoday, expensive energy price, economic instill, and constant decreasing in credit cause balance.Focus on growth with the loss of performance discipline; simplifying products; budget andorganizational configuration pose more complex performance models that in their place makeextensive charges and different functions. The near sight perspective isn’t promising. There is atremendous pressure over south America and western European banks due to loan loss and slowrate growth or even negative growth of income (due to fragile accommodation issues.).Fortunately, lots of Asian banks, Pacific Ocean zone, and central and eastern banks of Europeare incapable to such confusion. But some banks are affected dramatically from the economicloss. Their costs are more than their income and they have budget problem. Efforts on seizingthese problems with the help of increasing investment and share profit aren’t successful. Thebanks are also going to decrease their staff charges and due to this matter many people aroundthe world last thir jobs. In the positive perspective, the current environment gives joyfulopportunity to new banks especially those with new emergence— Brazil, china, India, andRussia. So the new banks should have powerful common sense by decreasing their charges tobe able to work in accompany with global banks, and this should be in a way that doesn’tCOPY RIGHT 2013 Institute of Interdisciplinary Business Research1315
ijcrb.webs.comINTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESSAPRIL 2013VOL 4, NO 12endanger their future plans. To decrease in IT employee seems logical. It is because of theimportance of IT in banking
study. in this work, the private banks income, statistic and profit about bank cards were based on central bank statistics. In this paper the questionnaire was based on five criteria of ATM, bank card, POS, internet bank, phone bank , and bank income issued by central bank and of Cronbach's alpha about 86%. 5. Review of literature:
