Effective March 2021IATA Reference Manualfor Audit ProgramsEdition 11

NOTICEDISCLAIMER. The information contained in thispublication is subject to constant review in thelight of changing government requirements andregulations. No subscriber or other reader shouldact on the basis of any such information withoutreferring to applicable laws and regulations and/or without taking appropriate professional advice.Although every effort has been made to ensureaccuracy, the International Air Transport Association shall not be held responsible for any loss ordamage caused by errors, omissions, misprintsor misinterpretation of the contents hereof. Furthermore, the International Air Transport Association expressly disclaims any and all liability toany person or entity, whether a purchaser of thispublication or not, in respect of anything doneor omitted, and the consequences of anythingdone or omitted, by any such person or entityin reliance on the contents of this publication. International Air Transport Association. AllRights Reserved. No part of this publication maybe reproduced, recast, reformatted or transmitted in any form by any means, electronic ormechanical, including photocopying, recordingor any information storage and retrieval system, without the prior written permission from:Senior Vice PresidentSafety and Flight OperationsInternational Air Transport Association800 Place VictoriaP.O. Box 113Montreal, QuebecCANADA H4Z 1M1IATA Reference Manualfor Audit Programs, 11th EditionISBN 978-92-9264-380-5 2021 International Air Transport Association. All rights reserved.Montreal—Geneva

IntroductionThe IRM contains the abbreviations and terms used in IATA's audit documentation. Terms that do not have aunique meaning in IATA audit programs, or are defined in most dictionaries, are not included in this Glossary.Likewise, commonly used operational terms that would generally be understood by most airline industrypersonnel are not defined.Where two or more terms have the same meaning, the definition shown is for the preferred term.In preparing the document, every effort was made to achieve consistency with definitions of terms used invarious industry documents. However, inconsistencies will continue to exist in some of these documents, andusers should understand that, where such inconsistencies are noted, common sense will prevail in providing aninterpretation.Applicability and PurposeThe purpose of the IRM is to provide common definitions of terms, as well as the meaning of definitions andacronyms, contained in or associated with: Standards in the IOSA Program Manual (IPM), ISAGO Program Manual (GOPM) & ISSA ProgramManual (ISPM); Standards and Recommended Practices in the IOSA Standards Manual (ISM), ISAGO Standards Manual(GOSM) & ISSA Standards Manual (ISSM); Procedures and Guidance in various parts of the IOSA Audit Handbook (IAH) & ISAGO GoGuides;Thus, the IRM is applicable to the above-mentioned documents.Modification StatusAll changes in this document are listed in the revision highlights table. For easier orientation, the followingsymbols identify any changes made within each section: Addition of a new item. Change to an item. Deletion of an item.DistributionElectronic distribution only, via public website: & O.E.IRM Ed 11, March 2021INTRO 1

IATA Reference Manual for Audit ProgramsRecord of Revisions (ROR)Edition NumberIssue Date1 (ITRM)Feb 20091Jul 20102Aug 20113Nov 20124Aug 20135Jul 20146Jun 20157Jun 20168Jun 20179Jun 201810Aug 201911March 2021Note: The IRM is effective on the published date.Record of Temporary Revisions (ROTR)INTRO 2Revision NumberIssue DateEffective DateNilNilNilIRM Ed 11, March 2021

Table of ContentsTitle PageDisclaimerIntroduction. INTRO 1Applicability and Purpose. INTRO 1Modification Status. INTRO 1Distribution . INTRO 1Record of Revisions (ROR). INTRO 2Record of Temporary Revisions (ROTR) . INTRO 2Table of Contents . TOC 3Description of Changes. DOC 4List of Abbreviations . ABB 6Glossary of Terms. GLO 13IRM Ed 11, March 2021TOC 3

IATA Reference Manual for Audit ProgramsDescription of ChangesThe following tables describe the significant changes contained in the IOSA Reference Manual for AuditPrograms, Edition 11 (IRM Ed. 11).Revision HighlightsDescription of Significant Changes No significant changesRevisions to IRM Introduction Editorial changesRevisions to IRM List of Abbreviations ** Abbreviations listed alphabeticallyNew AbbreviationsChanged AbbreviationsDeleted Abbreviations CAO AAL AEA DAH AWB APV DLR ESD ARNP HAWB FAR ATA (repeat) IDX IAP BRNAV PBCS ULD CFR (repeat) PRM ULDR EIC SBU UTM GOAH QCPG X-wind GOAR WH GOAT GOLAT GOPVDOC 4IRM Ed 11, March 2021

Description of ChangesRevisions to IRM Glossary of Terms ** Abbreviations listed alphabeticallyNew Terms/DefinitionsRevised Terms/DefinitionsDeleted Terms/Definitions Alert Service Bulletin Audit Closure GOA Alert Assessment Tool Auditor GOA Bulletin Bulk Cargo Auditor Currency Database GOAT Instructor Conformity (IEnvA) Auditor Personal Data File GOAR Quality Control Continual Improvement Conformance Report GSP Alert Compliance Obligation Environmental Aspect Documented Information Environmental ImpactISAGO Auditor Personal DataFile Data Link Recorder (DLR) Environmental Objective ISAGO Database Effective ISAGO Provider Effectiveness (IEnvA)Foreign Object Debris/Damage(FOD) ISAGO Provision Effectiveness Criteria ISAGO Registration Period EnvironmentGround Support Equipment(GSE) ISAGO System Environmental Performance Plane Mate Environmental Policy Gate Delivery ItemGround Proximity WarningSystem (GPWS) with Forwardlooking Terrain Avoidance(FLTA) Function IATA Incident Data Exchange(IDX) Implemented (Operations) Interested Party IEnvA Assessment Just Culture Incapacitated Passenger ISAGO Audit Report QualityControlNotice to CoPA members(NoToCM) Operational Function Life Cycle Local Standard OperatingProcedurePerformance-based Communication (PBC) Performance-based Surveillance (PBS) Management System (IEnvA) Mobility Aid Registration Monitoring (IEnvA) Registration Renewal Audit Nonconformity (IEnvA) Supernumerary Over-hang Cargo Temporary Revision Performance-based Communi- cation and Surveillance (PBCS) Prevention of Pollution Procedure (IEnvA) Suitability/Suitability CriteriaIRM Ed 11, March 2021Threat and Error Management(TEM)DOC 5

IATA Reference Manual for Audit ProgramsList of AbbreviationsA4AAirlines for AmericaALoSPAcceptable Level of SafetyPerformanceAALAbove Airport LevelACAdvisory CircularAMOApproved Maintenance OrganizationA/CAircraftAMPAircraft Maintenance Program AC All CargoAMUAreas of Magnetic UnreliabilityACARSAircraft Communications Addressingand Reporting SystemANPActual Navigation PerformanceANSPAir Navigation Service ProviderACASAirborne Collision Avoidance SystemAOAudit OrganizationACIAirports Council InternationalAOCAir Operator CertificateACMIAircraft, Crew, Maintenance andInsurance (lease)AOGAircraft on GroundAOMAircraft Operating ManualACRAFAircraft Cyber Risk AssessmentFrameworkAOSPAir Operator Security ProgramACWGIATA Accident Classification WorkingGroupAPCHApproachAPUAuxiliary Power UnitADAirworthiness DirectiveAQPAdvanced Qualification ProgramADFRAutomatic Deployable FlightRecorderAQPPAuditor Quality PerformanceProgramADSAutomatic Dependent SurveillanceAQRAuditor Qualification RecordADS-BAutomatic DependentSurveillance—BroadcastARAuthorization RequiredARFFAirport Rescue Fire FightingADS-CAutomatic DependentSurveillance—ContractASAudit SummaryASDAccelerate Stop DistanceADTAutonomous Distress TrackingASUAir Starter UnitADXAccident Data ExchangeATAActual Time of ArrivalAEAccountable ExecutiveATCAir Traffic ControlAEDAutomatic External DefibrillatorATDActual Time of DepartureAFEAbove Field ElevationATLAircraft Technical LogAFMApproved Flight ManualATMAir Traffic ManagementAFSAuto-flight SystemATOApproved Training OrganizationAGLAbove Ground LevelATQPAGMAircraft Ground Movement (ISAGO)Alternative Training and QualificationProgramAHMIATA Airport Handling ManualATSAir Traffic ServicesAIActive ImplementationATSUAir Traffic Services UnitAIBAccident Investigation BoardAVILive AnimalAIPAeronautical Information PublicationAWBAir WaybillAIRActive Implementation RecordBoGIATA Board of GovernorsALIAbbreviated Load InformationMessageBPBest PracticeCAACivil Aviation AuthorityAIREPAir-reportCABCabin Operations (IOSA)ABB 6IRM Ed 11, March 2021

List of AbbreviationsCAOCargo Aircraft OnlyCoPA(ISAGO) Charter of ProfessionalAuditorsCAPCorrective Action PlanCARCorrective Action Report/RecordCPCommand PostCARSCockpit Audio Recording SystemCPACapacity Purchase AgreementCASECoordinating Agency for SupplierEvaluationCPCPCorrosion Prevention and ControlProgramCAT ICategory I ApproachCPDLCCAT IICategory II ApproachController-pilot data linkcommunicationsCAT IIICategory III ApproachCPMContainer/Pallet DistributionMessageCPRCardio-pulmonary ResuscitationCPTCockpit Procedure TrainerCRConformance ReportCRMCrew Resource ManagementCRSCertificate of Release to ServiceCSDConstant Speed DriveCSIADCritical Systems, Information, Assetsand DataCSS/CCall Sign Similarity/ConfusionCTDCabin Training DevicesCVRCockpit Voice RecorderDAADelivery at AircraftDAHDesign Approval HolderDAQCP(IATA) De-/Anti-icing Quality ControlPoolDARDesignated AirworthinessRepresentativeCAVOKVisibility, cloud and present weatherbetter than prescribed values orconditionsCBTComputer-Based TrainingCCCabin CrewCDFAContinuous Descent Final ApproachCDLConfiguration Deviation ListCDPCarbon Disclosure ProjectCECritical ElementsCEIContinuous EnvironmentalImprovementCFITControlled Flight into TerrainCFRCode of Federal Regulations (FAA)CFSSCargo Fire Suppression SystemCGCenter of GravityDCSDeparture Control SystemCGOCargo Operations (IOSA)DDGDispatch Deviation GuideCGMCargo and Mail Handling (ISAGO)DDMDispatch Deviation ManualCITESConvention on International Trade inEndangered Species of Wild Faunaand FloraDERDesignated EngineeringRepresentativeDFDAUDigital Flight Data Acquisition UnitCLCCentralized Load ControlDFDRDigital Flight Data RecorderCMCondition MonitoringDGDangerous GoodsCMMComponent Maintenance ManualDGRCMRCertification MaintenanceRequirements(IATA) Dangerous GoodsRegulationsDIVAircraft Diversion MessageCMVConverted Meteorological VisibilityDLRData Link RecorderCNSCommunications, Navigation andSurveillanceDMEDistance Measuring EquipmentCoACertificate of AirworthinessDOADesign Organization ApprovalCOMATCompany MaterialDoD(United States) Department ofDefenseIRM Ed 11, March 2021ABB 7

IATA Reference Manual for Audit ProgramsDOIDry Operating IndexEZFWEstimated Zero Fuel WeightDOTDepartment of TransportFAADOWDry Operating WeightFederal Aviation Administration(USA)DPDecision PointFAFFinal Approach FixDSPOperational Control and FlightDispatch (IOSA)FARFederal Aviation Regulation/FinalAction RequiredDVTDeep Vein ThrombosisFASFinal Approach SegmentEASAEuropean Aviation Safety AgencyFATFinal Action TakenEBTEvidence-based TrainingFCAFinal Corrective ActionECLEmergency ChecklistFCBFlight Crew BulletinEDPElectronic Data ProcessingFDAFlight Data AnalysisEDTOExtended Diversion Time OperationsFDAPFlight Data Analysis Programe.g.For exampleFDAUFlight Data Acquisition UnitEGPWSEnhanced Ground Proximity WarningSystemFDMFlight Data MonitoringFDRFlight Data RecorderEFBElectronic Flight BagFFSFull Flight SimulatorELTEmergency Locator TransmitterFLFlight LevelELT (AF)Automatic-fixed ELTFLTFlight Operations (IOSA)ELT (AP)Automatic-deployable ELTFLTAForward Looking Terrain AvoidanceELT (s)Survival ELTFMSFlight Management SystemEMCEmergency Management CenterFOFuel OrderEMEEvent Management EvaluationF/OFirst OfficerEMSEnvironmental Management SystemFOAFlight Operations AssistantEREngineering RequestFOBFuel on BoardERAEquipment Restraint AreaFODForeign Object DebrisERPEmergency Response PlanFOOFlight Operations OfficerEROPSExtended Range OperationsFOQAFlight Operations Quality AssuranceESExecutive SummaryFRMSFatigue Risk Management SystemESARPsIEnvA Standards and RecommendedPracticesFSTDFlight Simulation Training DeviceFTDFlight Training DeviceESDElectrostatic Discharge/ElectrostaticSensitive DeviceGADMGlobal Aviation Data ManagementESPExternal Service ProviderGADSSGlobal Aeronautical Distress SafetySystemETAEstimated/Expected Time of ArrivalETOEndorsed Training OrganizationGMGuidance MaterialETOPSExtended Twin Operations/ExtendedRange Operations with Two-EnginedAirplanesGOAISAGO AgentGOCISAGO Oversight CouncilETUEstimated Time of UseGOMGeneral Operations ManualEVASEnhanced Vision AugmentationSystemGOPMISAGO Program ManualEVSABB 8Enhanced Vision SystemGOSARPs ISAGO Standards andRecommended PracticesIRM Ed 11, March 2021

List of AbbreviationsGOSBISAGO Standards BoardIEnvAIATA Environmental AssessmentGOSMISAGO Standards ManualIEOWGIEnvA Oversight Working GroupGNSSGlobal Navigation Satellite SystemIFQPIATA Fuel Quality PoolGPSGlobal Positioning SystemIFRInstrument Flight RulesGPUGround Power UnitIFSDIn-flight Shut DownGPWSGround Proximity Warning SystemIGOMIATA Ground Operations ManualGRHGround Handling Operations (IOSA)IHRInternational Health RegulationsGRIGlobal Reporting InitiativeILSInstrument Landing SystemGSEGround Support EquipmentIMCInstrument Meteorological ConditionsGSPGround Services ProviderIMPInterchange Message ProceduresHAAHeight Above AirportIOCIOSA Oversight CouncilHATHeight Above Touchdown, HeightAbove ThresholdIOEInitial Operating ExperienceIOSAIATA Operational Safety AuditHAWBHouse Air Way BillIPMIOSA Program ManualHAZMATHazardous MaterialsIPVIOSA Preparation VisitHDLAircraft Handling and Loading(ISAGO)IRMIATA Reference Manual for AuditProgramsHEPAHigh Efficiency Particulate AirISInformation SourcesHFHigh FrequencyISAInternational Standard AtmosphereHGSHead-up Guidance SystemISAGOHLAHigh Level AirspaceIATA Safety Audit of GroundOperationsHOTHold-Over TimeISARPsHTMLHypertext Mark-up LanguageIOSA Standards and RecommendedPracticesHUDHead-up DisplayISITIATA Safety Incidents TaxonomyHUMHuman RemainsISMIOSA Standards ManualHVACHeating, Ventilation and AirConditioningISPMISSA Program ManualISSAIATA Standard Safety AssessmentIAHIOSA Audit HandbookISSMISSA Standards ManualIAPInstrument Approach Procedure/Implementation Action PlanISTARS(ICAO) Integrated Safety TrendAnalysis and Reporting SystemIARIOSA Audit ReportISOIATIOSA Auditor TrainingInternational Organization forStandardizationi.a.w.In accordance withICAInterim Corrective ActionITILICAOInternational Civil AviationOrganizationInformation TechnologyInfrastructure LibrarykgKilogram(s)ICHM(IATA) Cargo Handling ManualKPIKey Performance Indicator(s)i.c.o.In case ofLALead AuditorIDGIntegrated Drive GeneratorLAHSOLand and Hold Short OperationsIDQPIATA Drinking-water Quality PoolLAR(IATA) Live Animal RegulationsIDXIATA Incident Data ExchangeLDMLoad Messagei.e.In other words; that isLEPList of Effective PagesIRM Ed 11, March 2021ABB 9

IATA Reference Manual for Audit ProgramsLILithium Ion (Battery)MSAMinimum Safe AltitudeLIR(Aircraft) Loading Instruction/ReportMVTAircraft Movement MessageLLPLimited Life PartMXMaintenanceLLWASLow Level Windshear Alert SystemN/ANot ApplicableLNAVLateral NavigationNAANational Aviation AuthorityLMCLast Minute ChangesNATNorth AtlanticLOC-ILoss of Control InflightNAT HLALODLoad Control (ISAGO)North Atlantic Track High LevelAirspaceLOELine Operational/Oriented EvaluationNAT SPGLOFTLine Operational/Oriented FlightTrainingNorth Atlantic Systems PlanningGroupNCRNon-conformance ReportLOSLine Operational SimulationNDTNon-destructive TestingLOSALine Operations Safety AuditNEONew Engine OptionLRBLLeast Risk Bomb LocationNISTLRNLong-Range NavigationNational Institute of Science andTechnologyLROPSLong-Range OperationsNOTAMNotice to AirmenLTOLanding/Take-off CycleNOTOCNotification to CaptainLVALow Visibility ApproachNPANon-precision ApproachLVOLow Visibility OperationsNoToCMInformation notification for CoPAauditorsLVPLow Visibility ProceduresO2OxygenLVTOLow Visibility Take-OffOCROn-site Correction RecordMAPMissed Approach PointODAMCCMulti-Crew CompositionOrganization DesignationAuthorizationMCMMaintenance Control ManualODSOzone-Depleting SubstancesMELMinimum Equipment ListOEOperating ExperienceMLATMultilaterationOEMOriginal Equipment ManufacturerMMELMaster Minimum Equipment ListOFNOperational Feedback NoticeMMMMaintenance Management ManualOFPOperational Flight PlanMNPSMinimum Navigation PerformanceSpecificationOMOperations ManualOOFOutsourced Operational FunctionMNTAircraft Engineering andMaintenance (IOSA)OOOFOversight of OOFMOMandatory ObservationMOMMaintenance Organization ManualORGOrganization and ManagementSystem (IOSA)MOUMemorandum of UnderstandingORMOperational Risk ManagementMPDMaintenance Planning DocumentORMMPLMulti-crew Pilot LicenseOrganization and Management(ISAGO)MPMMaintenance Procedures ManualOSHOccupational Safety and HealthMRBMaintenance Review BoardPAPublic Address/Passenger AddressMROMaintenance, Repair and OverhaulPABMRBMaintenance Review BoardPassenger and Baggage Handling(ISAGO)ABB 10IRM Ed 11, March 2021

List of AbbreviationsPANSOPSProcedures for Air NavigationService–Aircraft OperationsQNHQFE corrected to AMSL using ISAQRGQuick Reference GuidePBCSPerformance-based Communicationand SurveillanceQRHQuick Reference HandbookPBEPersonal Breathing EquipmentQRMQuick Reference ManualPBIPassenger Baggage InformationQRRQuestion Response ReportPBNPerformance-based NavigationQSRQuality Safety RequirementPBSPerformance-based SurveillanceRAIMReceiver Autonomous IntegrityMonitoringPCAPlanned Corrective ActionRCARoot Cause AnalysisPCOParallel Conformity OptionRCPPCR(IATA) Perishable Cargo RegulationsRequired CommunicationPerformancePDPPredetermined PointRFFSRescue and Fire Fighting ServicesPEDPortable/Personal Electronic DeviceRLATReduced Lateral Separation MinimaPFPilot FlyingRNAVArea NavigationPHEPublic Health EmergencyRNPRequired Navigation PerformancePICPilot-in-CommandRPASRemotely Piloted Aircraft SystemPMAParts Manufacturer ApprovalRSPRequired Surveillance PerformancePMPool MemberRTORejected TakeoffPMPilot MonitoringRVRRunway Visual RangePMPPerformance Monitoring ProgramRVSMReduced Vertical Separation MinimaPNFPilot Not FlyingSAFAPNRPoint of No ReturnSafety Assessment of ForeignAircraftPOCPortable Oxygen ConcentratorSAGSafety Action Group (SMS)PPEPersonal Protective EquipmentSARSearch and RescuePPMPolicy and Procedure ManualSARPsPPUPower Push Unit(ICAO) Standards andRecommended PracticesPRMPassenger with Reduced MobilitySATCOMSatellite CommunicationsPSRPoint of Safe ReturnSBService BulletinPTLPassenger Transfer ListSBUShipper Built ULDQAQuality AssuranceSCCSenior Cabin CrewQAPM(IATA) Quality Assurance ProgramManualSDCPSSafety Data Collection andProcessing SystemsQARQuick Access RecorderSECSecurity Management (IOSA)QCQuality ControlSELCALSelective Calling SystemQCQuick Change (type of cargoairplane)SeMSSecurity Management SystemSFGOACQCPGQuality Control Processes GuidanceIATA Safety, Flight and GroundOperations Advisory CouncilQFEBarometric pressure at a stationSFARSpecial Federal Aviation RegulationQMQuality ManagerSFOSafety and Flight Operations (IATA)QMSQuality Management SystemSGHAStandard Ground HandlingAgreementQNEStandard Altimeter SettingSICSecond-in-CommandIRM Ed 11, March 2021ABB 11

IATA Reference Manual for Audit ProgramsSIDStandard Instrument DepartureUAVUnmanned Aerial VehicleSLOASide Letter of AgreementUCMULD Control MessageSLOPStrategic Lateral Offset ProcedureULBUnderwater Locator BeaconSLSStatistical Load SummaryULDSMIATA Security ManualUnit Load Device/UnderwaterLocator DeviceSMESubject Matter ExpertULDR(IATA) ULD RegulationsSMGSSurface Movement Guidance SystemUPRTSMM(ICAO) Safety Management ManualUpset Prevention and RecoveryTrainingSMSSafety Management SystemUPUUniversal Postal UnionSOIRSimultaneous Operations toIntersecting RunwaysURLUniform Resource LocatorUSOAPSOMSeats Occupied Message(ICAO) Universal Safety OversightAudit ProgramSOPStandard Operating ProcedureUTCCoordinated Universal TimeSPISafety Performance IndicatorUTM(IATA) ULD Technical ManualSPOTSpecial Purpose OperationalTrainingVDGSVisual Docking Guidance SystemVFRVisual Flight RulesSRASafety Risk AssessmentVHFVery High FrequencySRBSafety Review Board (SMS)VNAVVertical NavigationSRMSafety Risk ManagementVMCVisual Meteorological ConditionsSSOState Safety OversightVmcMinimum Control SpeedSSPState Safety ProgramVOIVerification of ImplementationSTARStandard Terminal ArrivalRoute/Standard Instrument ArrivalVORVHF Omni-directional Radio RangeW&BWeight and BalanceSTCSupplemental Type CertificateWATSWorld Air Transport StatisticsSVP(IATA) Senior Vice PresidentWHWatt-hourSWIMSystem Wide InformationManagementWHOWorld Health OrganizationWIWork InstructionTACT(IATA) Air Cargo Tariff and RulesWSWind ShearTBDTo Be DeterminedX-windCrosswindTCASTraffic Collision Avoidance SystemTCHType Certificate HolderTCOThird Country OperatorsTCR(IATA) Temperature ControlRegulationsTEMThreat and Error ManagementTERPSTerminal Instrument ProceduresTGTechnical GroupTMTraining ManualT/OTake-OffTORTerms Of ReferenceTSOTechnical Standard OrderUASUnmanned Aircraft SystemsABB 12IRM Ed 11, March 2021

Glossary of TermsGlossary of TermsAAbnormal Activities (IEnvA)Shut down and start up conditions or activities that rarely take place but are planned.Acceptable Level of Safety Performance (ALoSP)The minimum level of safety performance of civil aviation in a State, as defined in its State safety program, or ofa service provider, as defined in its safety management system, expressed in terms of safety performancetargets and safety performance indicators.Acceptance (State or Authority)See State Acceptance.Accident (Aircraft)An occurrence associated with the operation of an aircraft that takes place between the time any person boardsthe aircraft with the intention of flight until such time as all such persons have disembarked in which a person isfatally or seriously injured, the aircraft sustains substantial damage, or the aircraft is missing or is completelyinaccessible.Equivalent Terms: Aircraft Accident, Hull LossAccident Data eXchangeAccident Data Exchange (ADX) is a commercial aviation accident repository for aviation safety professionalsand researchers.AccountabilityThe obligation to accept ultimate responsibility for decisions and policies, and for the performance of applicablefunctions, duties, tasks or actions; implies being answerable (i.e. accountable) for ensuring such responsibilityis executed or performed. Accountability may not be delegated.Note: In the context of a Safety Management System (SMS), accountability means being ultimately responsiblefor safety performance, whether at the overall SMS level (accountable executive) or at specific product and/orprocess levels (other applicable members of management).See Accountable Executive, Responsibility, Safety Management System.Accountable Executive (AE)The single, identifiable senior management official designated by an organization as having responsibility forthe operational performance of an organization's management system(s).Note: The term organization as used in this IOSA/ISSA/ISAGO definition may refer to an operator, a groundservice provider, an audit organization, an ISAGO agent, or an endorsed training organization.See Accountability.ACMI Lease AgreementAn aircraft leasing arrangement whereby one operator (the Lessor) provides the aircraft, crew, maintenance,and insurance (ACMI) to another operator (the Lessee). The Lessee covers fuel, airport, overflight and otherrelevant charges, and pays for the hours operated. The Lessor exercises operational control over the flightsconducted under the lease agreement.See Damp Lease Agreement, Wet Lease AgreementIRM Ed 11, March 2021GLO 13

IATA Reference Manual for Audit ProgramsAction DocumentAn Engineering Instruction, Engineering Order, Engineering Request or a Special Instruction raised byTechnical Service Department or Engineering to define the operator or AMO's requirements resulting fromairworthiness service literature (i.e. ADs, SBs).Equivalent Terms: Engineering Order (EO), Engineering Instruction (EI), Engineering Request (ER)Active ImplementationA means of achieving conformity with a designated IOSA and/or ISAGO provision through acceptance of anImplementation Action Plan (IAP).Acts of Unlawful InterferenceAny act or attempted act that may jeopardize the security of civil aviation, including, but not limited to: Unlawful seizure of an aircraft; Destruction of an aircraft in service; Hostage-taking on board an aircraft or at an airport; Forcible intrusion on board an aircraft, at an airport or on the premises of a related civil aviation facility; Introduction on board an aircraft or at an airport of a weapon, a hazardous device or material intended forcriminal purposes; Use of an aircraft in service for the purpose of causing death, serious bodily injury, or serious damage toproperty or the environment; Communication of false information that jeopardizes the safety of an aircraft in flight or on the ground, orthe safety of passengers, crew, ground personnel or the general public at an airport or on the premises ofa related civil aviation facility.Adaptive Task ListsGuidance contained in Appendix H of the Dangerous Goods Regulations (DGR) that provides examples of welldefined functions, typically performed in the cargo and passenger operational flow, for which dangerous goodstraining is required. Such guidance describes each function and provides the recommended requirements interms of tasks, sub-tasks, performance and expected level of proficiency for the functions to be safelyperformed.Advanced Qualification Program (AQP)A training and evaluation program that is an alternative method of complying with the traditional trainingrequirements prescribed by a regulatory authority.Such advanced or alternative training and evaluation programs are typically established to allow a greaterdegree of flexibility in the approval of innovative training programs, and can be used to qualify and certify, asapplicable, flight crew members, cabin crew members, flight dispatchers/flight operations officers (FOOs),instructors, evaluators, and other operations personnel.See Alternative Training and Qualification Program (ATQP), Evidence Based TrainingAdvisory Circular (AC)Information issued by an authority that provides applicable guidance and/or describes a change (e.g.improvement) to aircraft operations and the means of accomplishment.Aeronautical Information Publications (AIP)A publication issued by or with the authority of a state and containing aeronautical information of a lastingcharacter essential to air navigation. It is designed to be a manual containing thorough details of regulations,procedures and other information pertinent to flying aircraft in the particular country to which it relates. It isusually issued by or on behalf of the respective civil aviation administration.GLO 14IRM Ed 11, March 2021

Glossary of TermsAeronautical ProductAny material, compound, fluid, component or part manufactured specifically for fitment to an aircraft, engine orcomponent.Equivalent Terms: Consumable, Aircraft Part, Aircraft ComponentAir Cargo Tariff and Rules (TACT)A reference database published and maintained by IATA for the purpose of providing the industry with up-todate information regarding the rules, rates, surcharges applicable to air cargo transportation.Air OperatorThe holder of an Air Operator Certificate (AOC) issued by the Authority.Equivalent Terms: Airline, Air Carrier, Operator, AOC HolderAir Operator Certificate (AOC)A certificate authorizing an operator to carry out specified commercial air transport operations.Air Operator Security Program (AOSP)A program consisting of requirements and/or standards adopted for the purpose of safeguarding internationalcivil aviation against acts of unlawful interference. The AOSP is compliant with the requirements of civil aviationsecurity authorities in the State and states where operations are conducted.Note: The security program of a ground services provider is compliant with the AOSP of its customer airline(s)and requirements of civil aviation security authorities in states where operations are conducted.Equivalent Terms: Airline Security Program, Air Carrier Security Plan (ACSP)Air-report (AIREP)A report from an aircraft in flight prepared in conformity with ICAO requirements for position, and operationaland/or meteorological reporting.Air Traffic Control (ATC)A service provided for the purpose of controlling aircraft movement in a manner that: Prevents collisions:–Between aircraft;–On the maneuvering area between

IATA Reference Manual for Audit Programs Record of Revisions (ROR) Edition Number Issue Date 1 (ITRM) Feb 2009 1 Jul 2010 2 Aug 2011 3 Nov 2012 4 Aug 2013