NCI AcademyC4ISR & Cyber TrainingCatalogue - 2021Version 5.0For more information on courses offered please

weevtaS daeth5TH NCI AGENCY13-14 October 2020N C I A C A D E M YOEIRAS PORTUGALLO C AT I O N : T B C D U E T O T H EC U R R E N T C O V I D - 1 9 S I T UAT I O NFor more

NATO UNCLASSIFIED / Releasable For Internet TransmissionContentsDescriptionPageSummary of changes4Foreword by the NCI Academy5About the NCI Academy6How to do business with the NCI Academy7Catalogue version control8Prioritization8Education and Training Conference8Contact9Annex 1: Definitions10Annex 2: NCI Academy Catalogue 2021 changes11Annex 2.1: Retired courses13Annex 2.2: Pipeline courses15Annex 3: Planning and bidding process16Annex 4: 2021 Preliminary course prices17Annex 4.1: Course prices per seat18Annex 4.2: Course prices per MTT26Annex 5: Training knowledge organization30Annex 6: Course path diagrams introduction36Annex 6.x Course diagrams37Index by course ID58Index by discipline64Courses70NCI Agency Academy3Training Catalogue v5.0

NATO UNCLASSIFIED / Releasable For Internet TransmissionSummary of changesVersionDescriptionV1 releasedInitial versionV2 2019 catalogueV3 2019 catalogueReleased Oct 2018V4.1 2020 catalogueReleased Nov 2019V5.0 2021 catalogueReleased June 2020NCI Agency Academy4Training Catalogue v5.0

NATO UNCLASSIFIED / Releasable For Internet TransmissionForeword by the NCI AcademyDear Customer and Academy StakeholderAs the world around us continues to evolve, we strive to stay abreast of developing security challenges, tostay ahead of the game. Training and education is a critical method our Alliance has at its disposal to keepup with these challenges. The “Smart Training” the NCI Agency commits to requires a new approach, anevolution from the static hands-on classroom-training environment, to one that is more flexible, agile andadaptive.We are therefore truly honoured to walk you through the NCI Agency Command, Control,Communications, Computers, Intelligence, Surveillance and Reconnaissance (C4ISR) and Cyber TrainingCatalogue for 2021. This revised version reveals more than 200 course offerings of the NCI Agency,including courses organized by the NCI Agency, but provided by commercial parties. With the opening ofthe new NCI Academy flagship training delivery site in Oeiras, Portugal, from 2020 onward most courseswill be delivered by default in Portugal.This comprehensive catalogue covers in the entire spectrum of NATO-Specific C4ISR and Cyber training,including user, administrator and technical training, as well as managerially focussed courses for militaryand civilian staff working in more general Communications and Information Systems (CIS) posts. TheCatalogue also explains the procedure for seat allocation, the pricing policy and prices for many of thecourses. It includes for the first time course relationship diagrams that will show the students which pathsto take towards certain qualifications and competence levels.As you might expect from an agile and responsive organisation the Catalogue is a living document. It willbe dynamically adjusted to your needs and as the Agency accommodates the delivery of new systems,discontinues courses for systems being phased out, or as versions and changing customer requirementsevolve.We look forward to continue providing the best possible NATO C4ISR & Cyber Training to NATO and theNations.Sincerely,Dr Garry HargreavesNCI Academy DeanNCI Agency AcademyJean-Paul MassartNCI Academy Business Manager5BGen Luis CameloNCI Academy DirectorTraining Catalogue v5.0

NATO UNCLASSIFIED / Releasable For Internet TransmissionAbout the NCI AcademySupporting NATO’s digital endeavour: The NATO Communications and Information (NCI) Agency is NATO’s IT and Command,Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance (C4ISR) provider, including cyberand missile defence. The NCI Agency is a key pillar of the NATO Secretary General’s ‘Smart Defence’ and ‘Connected Forces’initiatives, where supporting NATO operations is the top priority. In the coming years, the NCI Agency will roll out more than2 billion EUR worth of NATO technology investments in support of political and military decision-makers. Its wide-ranging ITModernization (ITM) programme will fundamentally reshape NATO’s cyber posture, embrace cloud computing, strengthenNATO-wide resilience, enhance information assurance, and increase the mobility and agility of the workforce, all in support ofNATO’s digital endeavour.The formation of the NCI Academyin September 2019 provides NATOwith a worldclass training capability tomaintain its technological advantage.The NCI Academy is accountablefor the provision of Education andTraining (E&T) services to NATOand the Nations. The NCI Academyprovides individual and collectivetraining on NATO Communications andInformation systems (C&I), including AirCommand and Control (AirC2), supportto the Military Training and ExerciseProgramme (MTEP) and assistanceto NATO and national Commandspreparing for NATO operations. Italso provides E&T services for internalAgency staff in support of professionaland personal development, and mission(post) specific requirements to ensurethat the Agency has the necessaryskills to meet customer requirements.The NCI Academy comprises around100 dedicated professionals in Agencylocations in the Netherlands, Belgium,Norway and Portugal.The newly-formed NCI Academyorganization started training operations at its new flagship training location in the new Agency campus in Oeiras, Portugal on2 September 2019.The NCI Academy applies the relevant NATO training policy and quality standards in order to achieve a coherent delivery ofE&T services across the different agency entities, locations and services.NCI Agency Academy6Training Catalogue v5.0

NATO UNCLASSIFIED / Releasable For Internet TransmissionHow to do Business with the NCI AcademyFollowing direction by the Nations through the NATO Resource Policy and Planning Board (RPPB), the NCI Academy is requiredto be fully customer funded from 2021 onwards. While requirements planning remains the crucial factor of future educationand individual training funding and delivery, the process needs to be supported by a more flexible and responsive instrumentin the delivery phase to enable fulfilment in accordance with priorities that may change in the course of year.To this end, the NCI Academy has developed the Service Support Training (SST) Package. The aim of the SST is to providerequired funding and delivery flexibility for both the customer and provider and to streamline the delivery managementbetween the customer and provider at the lowest eligible decision-making level (usually the national/organisational TrainingCoordinator and the NCI Academy Business Planning Team). The SST Package is a type of agreement that is both costreimbursable and easily amendable and compliant with the regular Customer Request Form and Price Proposal process usedby the NCI Agency. The SST Package covers the yearly training requirements as envisioned at initiation, but allows for in-yearchanges by mutual agreement in types and quantity of courses within the financial scope of the SST Package. Correspondinginvoices are sent quarterly for the actual usage of the training, based on standard catalogue course prices. Actual deliveryof the courses is dependent on having sufficient students for each specific course and on availability of resources. Dates ofcourses are not part of the SST Package; these are scheduled through the on-line LMS for course seats and through task ordersfor local course iterations (Mobile Training Teams). Deviations from course types and numbers of seats/local iterations withinthe budget and timeline of the SST Package may be made by mutual agreement without amending the SST Package.Each SST Package stipulates the requirement for the customer to provide a single Training Coordinator with authority tocommit students to training and act as the general focal point for that customer. Once an SST Package is signed, furthercoordination of the training requests and communication on NCI Agency courses takes place with the local TrainingCoordinators. Customers are requested to notify the NCI Academy at [email protected] if there is any change to thenames and e-mail addresses of their training coordinators.The NCI Academy follows an annual cycle, starting in the second quarter of the year prior to the year of training delivery,where a letter will be sent along with a preliminary pricing sheet inviting customers to develop their training requirementsfor the following year. This is known as the ‘bidding letter’ and this early engagement allows customers to make their budgetsubmissions with reasonably accurate pricing information. In the following months, the customers refine their requirementswhile the NCI Academy refines its course offering and prices for the following year, culminating the formalisation of theprocess through the submission of a NCI Agency Customer Request Form and the subsequent development of the SSTPackage. It is expected that all SST Packages will be signed in the fourth quarter, ready to commence training in January of thefollowing year. Further details on the Annual Training Request Process can be found at Annex 3.Training will be provided at one of the NCI Academy training facilities, by remote learning or locally on-site at the requestingunit by a Mobile Training Team. The NCI Academy training facilities include: NCI Academy site in Oeiras (PRT); NCI Academy element in Mons (BEL); NCI Academy element in The Hague (NLD).NCI Agency Academy7Training Catalogue v5.0

NATO UNCLASSIFIED / Releasable For Internet TransmissionCatalogue version controlThe NCI Academy C4ISR and Cyber Catalogue is under constant review and customers are advised to check regularly with themost recent and up-to-date version, which is published at addition, as part of the annual cycle, in the second quarter, the NCI Academy conducts a comprehensive review of thecatalogue for the following year including courses to be retired and new courses in the pipeline.PrioritizationThe NCI Academy will prioritize training provision in accordance with the following list: Priority 1: Students directly supporting NATO operations. Priority 2: Students directly supporting NATO exercises and NATO Response Force (NRF) rotation cycle. Priority 3: Students to cover the required skills for a position within NATO headquarters/entities (as identified in the jobdescription). Priority 4: Students in support of NATO staff’s professional development/National staff requirements. Priority 5: All other students.Education and Training ConferenceThe NCI Academy holds an annual Education and Training Conference, which is an important part of the planning cycle. Theconference is a forum that brings together the training community in NATO, Nations and the NATO Force Structure with NCIAgency training providers in the areas of CIS, C4ISR and cyber. The conference will address individual training evolution andtrends, policy and guidance updates, collective training support tools and act as a networking event between the TrainingCoordinators and the NCI Academy. The fifth NCI Agency Education and Training Conference is scheduled for 13-14 October2020 at the NCI Academy site in Oeiras, Portugal. Further information (including any impact of COVID-19 on conferenceconduct) will be shared via visit the webpage for conference documents and presentations of the fourth E&T Conference.NCI Agency Academy8Training Catalogue v5.0

NATO UNCLASSIFIED / Releasable For Internet TransmissionContactCustomer focusAll questions and requests related to this catalogue and NCI Agency training in general can be addressed to:Email: [email protected]: 32 6533 1360 (NCI Academy Business Team in Mons, Belgium).Student focusAll questions and requests related to students arrangements, joining instructions and course participation can be addressedto:Email: [email protected]: 351 21 440 4444 (NCI Academy Training Coordination Team in Oeiras, Portugal)Management focusAll generic questions and enquiries about the NCI Academy can be addressed to:Email: [email protected]: Agency Academy9Training Catalogue v5.0

NATO UNCLASSIFIED / Releasable For Internet TransmissionAnnex 1: DefinitionsDefinitionsAgreement Management Cost: The Agreement Management Cost is charged annually to the customer (included in the firstquarterly invoice) to cover the collection and management of training requests, development, staffing and management ofthe service support training package and quarterly reporting and invoicing.Cost Reimbursable: Only courses and local course iterations that have actually been delivered will be invoiced, with theexception of courses/local course iterations that were cancelled by the customer after the turn-back date (six weeks prior thestart date) for the course.Customer Request Form (CRF): Customer request for new services or products, outside the scope of an existing agreement.There is a mutual agreement clause and so new CRF is required only if the total budget ceiling needs to be amended.Learning Management System (LMS): An online system accessed by both customer and the NCI Academy to gather andmanage training requirements. The current NCI Agency LMS is the STUdent DAtaBAse (STUDABA) (when the system isavailable).Mobile Training Team (MTT): A complete iteration of a course provided at the local customer site. Priced separately from theper-seat price and includes the additional expenses associated with local training at the customer’s site (preparation, delivery,travel, per diem, etc.). Any other requirement above such as suitable environment (computer-based training room, availabilityof the system etc.) must be provided by the customer or specified in CRF. In addition, if training mobile kit / laptops are tobe shipped, it will also be subject to the additional costs and the like. Different prices are applied for sites in European NATONations and sites outside European NATO Nations (covering different levels of travel expenses).Price Proposal (PP): Provider response to a CRF, detailing the offer, serice support training package, and including formalpricing information. Includes an acceptance form to be signed by the customer and returned to the NCI Academy.Service Level Agreement (SLA)/Service Support Package (SSP): Annual, firm, fixed-price agreement signed by customer andprovider to capture service requirements, terms and conditions, and related reporting. SLAs for the NATO Command Structureand SSPs for the Nations and the NATO Force Structure.Service Support Training (SST) package: Annual or multi-year (multi-year SSTs to be agreed on a case-by-case basis),amendable, cost reimbursable agreement to capture user-training requirements, terms and conditions, and any otherinformation requested by the customer through CRF or deemed relevant by the provider. Submitted as an annex to the PPresponding to a CRF. Returned to the provider along with the signed acceptance of the price proposal.STUDABA: See LMS.Training Coordinator: Customer is required to provide a training point of contact who has the mandate to commit studentsand local course iterations within the financial scope of the SST package on behalf of the organization.NCI Agency Academy10Training Catalogue v5.0

NATO UNCLASSIFIED / Releasable For Internet TransmissionAnnex 2: NCI Academy Catalogue 2021 changesIntroductionIn 2013, the NATO Resource Policy and Planning Board (RPPB) decided that the C4ISR and cyber training provided by the NCIAcademy would be fully customer-funded and this decision will be implemented in 2021. Consequently, the spare seats onthe Allied Command Operations Centralized Service Level Agreement (ACO CSLA) courses, which had previously been utilizedby NATO Nations and the NATO Force Structure (NFS) at no cost, will have to be paid for.Changes: Wider use of the SST package; Terminology – an SST package is simply a Price Proposal (PP) triggered by CRF; Relationship – a signed SST package creates a direct link between the customers’ training coordinators and the NCIAcademy; Flexibility – while the customer is still required to validate the initial requirements and budget, the courses listed in theSST package can be changed in-year by mutual agreement, and the overall cost of the SST package can be increasedor decreased according to customer request. This not only enables the customer to change training courses and thenumber of attendees, but also to more easily shift from commercial to NCI Agency-provided training and vice versa. Change process – for any in-year increase to the overall cost of the SST package, a contractual amendment is required,and an additional 3,000 EUR of Agreement Management Cost will be charged on the next invoice. Newsletter - A newsletter which summarizes key news and announcements of the NCI Academy, will be sent on afrequent basis to all training coordinators. This newsletter is intended to inform all training coordinators of our NCIAcademy customers.Not changing: Annual basis – SSTs will be annual agreements signed by both parties; Training cost – non-CSLA courses will continue to have a standardized cost associated with them, as per the catalogue; CRFs – customer will continue to submit CRFs to formally request user training services, and to request in-year increasesto scope of SSTs; Training Coordinator – customer is required to provide a single Training Coordinator who has the mandate to commitseats and local course iterations (MTTs) within the financial scope of the SST package on behalf of the organization; Prerequisites – students are expected to meet the prerequisites for the courses attended as specified in the NCI Agencycatalogue, including security clearance and language proficiency. The NCI Agency can request proof of meeting theprerequisites. In case the prerequisites are not met, the NCI Agency has the right to deny or discontinue the provisionof the course without reimbursement. Most courses have fixed prices as listed in Annex 4. All courses (those at Agency sites and MTTs) will undergo a viability check prior to the course finally being confirmed.There are many factors involved in the viability check, most notably the attendance must reach the minimum numberof students as detailed in the course description. Course commitments and cancellations – the customer can cancel students’ participation on the LearningManagement System before the course ‘turn back date’ without being charged. Unless specified otherwise, the‘turn back date’ is six weeks prior to the start of the course. After the ‘turn back date’, the customer will be allowed totransfer the seat to another student within its organization, provided the new student also meets the prerequisites forNCI Agency Academy11Training Catalogue v5.0

NATO UNCLASSIFIED / Releasable For Internet Transmissionthe course. In the event that the seat cannot duly be transferred, full course participation will still be charged to thecustomer. Reporting – the NCI Academy will provide a quarterly report on training delivered, with metrics, along with thequarterly invoice. The quarterly report contain the following elements: Delivered Seats, Course ID/Title, Iteration ID,Dates, Location, Evaluation, Cost, No-shows and Late turned-back information.Course numbering explanation11 0xxx ID series – Cyber, Communications, IT infrastructure and some Functional Applications System (FAS) training 1xxx ID series – Air and Missile Defence Command and Control (AMDC2) training 2xxx ID series – Command and Control (C2) and Microsoft Office training 3xxx ID series – Commercial (outsourced) CIS & cyber-related training 4xxx ID series – Voluntary National Contribution (CIS training) 5xxx ID series – Military Training and Exercise Programme (MTEP) support training 9xxx ID series – Functional Applications System (FAS) trainingCatalogue and lists are sorted by course number.NCI Agency Academy12Training Catalogue v5.0

NATO UNCLASSIFIED / Releasable For Internet TransmissionAnnex 2.1: Retired coursesCourses with status “Retired” have been deleted from the 2021 catalogue. In many cases, this is due to obsolescence or verylow number of requests. Other courses have been removed as they were duplications or have been combined into othercourses. Please contact the Academy in case you have an urgent requirement for any of these courses.Course ID / NameStatusA0022 Deployable Optical Fibre Cable for ANDSFRetiredA0029 TACSAT Combined Basic/TADMRetiredA0103 NATO C4ISR Orientation for NCOsRetiredA0130 NATO C4ISR Orientation for Partner OfficersRetiredA0181 Spectrum Management for NATO and PartnersRetiredA0221 Allied Commands Resource Optimisation Software System (ACROSS) OperatorRetiredA0237 Interconnecting Cisco Networking Devices (ICND 1 & 2)RetiredA0304 ORACLE Junior Database AdministratorRetiredA0305 ORACLE Database AdministratorRetiredA0452 LC2IS Train the Trainer End UserRetiredA0610 X-Band (128)RetiredA0710 NCOP UserRetiredA0711 NCOP Advanced UserRetiredA0712 NCOP Data Contributor UserRetiredA0840 NRF DCIS DeploymentRetiredA0850 IMCD OperatorRetiredA0859 NRF Major PoP Technology UpliftRetiredA0870 Afloat Command Platform (ACP)RetiredA0917 MiniPoP FamiliarisationRetiredA0920 DCIS Service Management & Control FoundationRetiredA0921 DCIS Service Management & Control AdministrationRetiredA0922 DCIS Service Management & Control EngineeringRetiredA0930 CES Collaboration Services EngineeringRetiredA0962 NATO Deployable IS Administrator for PfPRetiredA0980 Logistic Functional Area Services (LOGFAS) Exercise supportRetiredA2526 SHAPE CIS IntroductionRetiredA3012 ITIL Intermediate: Planning, Protection and Optimisation (PPO)RetiredA3013 ITIL Managing Across the Lifecycle Qualification (MALC) QualificationRetiredA3016 SharePoint 2010 Technologies IntroductionRetiredA3017 SharePoint Designer 2010: Building Applications & WorkflowsRetiredA3018 Administering SharePoint Server 2010RetiredA3026 Digital Forensics Training: Tools and TechniquesRetiredA3031 Core Solutions of Microsoft SharePoint Server 2013RetiredA3032 Core Solutions of Microsoft Exchange Server 2013RetiredA3033 Achieving ITIL Practitioner CertificationRetiredA3037 Agile Programme Management FoundationRetiredA3040 Configuring Advanced Windows Server 2012 ServicesRetiredA3047 Penetration Testing Training: Tools and TechniquesRetiredA3049 Endpoint Security and Network Access ControlRetiredA3050 Advanced Persistent Threats: Targeted Attacks & DefencesRetiredA3051 CompTIA A Certification Exam PreparationRetiredNCI Agency Academy13Training Catalogue v5.0

NATO UNCLASSIFIED / Releasable For Internet TransmissionCourse ID / NameStatusA3052 CompTIA Security Certification Exam PreparationRetiredA3056 Implementing Cisco Network SecurityRetiredA3057 Implementing Cisco IP Routing v2.0RetiredA3058 Implementing Cisco IP Switched Networks v2.0RetiredA3059 Troubleshooting and Maintaining Cisco IP Networks v2.0RetiredA3060 CCNA BootcampRetiredA3061 Crystal ReportsRetiredA3062 Advanced Solutions of Microsoft SharePoint 2013RetiredA3063 Developing SharePoint Server 2013 Core SolutionsRetiredA3066 Querying Microsoft SQL Server 2014RetiredA3068 Implementing a Data Warehouse with Microsoft SQL Server 2014RetiredA3069 Developing Microsoft SQL Server 2014 DatabasesRetiredA3070 Designing Solutions for Microsoft SQL Server 2014RetiredA3071 Implementing Data Models and Reports with Microsoft SQL Server 2014RetiredA3072 Designing Business Intelligence Solutions with Microsoft SQL Server 2014RetiredA3073 PMI-Agile Certified Practitioner (PMI-ACP) Exam PrepRetiredA3074 Interconnecting Cisco Network Devices Part 1RetiredA3075 Interconnecting Cisco Network Devices Part 2RetiredA3083 Emotional Intelligence: Achieving Leadership SuccessRetiredA3086 Certified Asset Management Professional (CAMP)RetiredA3089 Certified Cloud Security Professional Training and Certification Exam PreparationRetiredA3091 International Requirements Engineering Board Foundation Level (IREB)RetiredA3093 Certified Hardware Asset Management Professional (CHAMP)RetiredA3100 Leading and Managing Virtual TeamsRetiredA3101 Introduction to IDEA Data AnalysisRetiredA3102 Intermediate Use of IDEA Data AnalysisRetiredA3104 Certified Information Security Manager (CISM) Exam PreparationRetiredA3105 Advanced meeting techniques & negotiation skillsRetiredA3110 Firewall Essentials: Configuration and ManagementRetiredA3120 Firewall 7.1: Configure Extended FeaturesRetiredA9002 JChat Client AdministratorRetiredA9003 JChat FAS ManagerRetiredA9004 JChat Openfire Server AdministratorRetiredA9012 JChat Combined M-LINK Server and Client AdministratorRetiredNCI Agency Academy14Training Catalogue v5.0

NATO UNCLASSIFIED / Releasable For Internet TransmissionAnnex 2.2: Pipeline CoursesCourses with status “Pipeline” are planned to be (re)developed and added to the catalogue once ready for delivery. Pleasecontact the Academy in case you have an urgent requirement for any of these courses.Course ID / NameStatusA0311 NATO Data Centre VirtualizationPipelineA0730 NATO Cyber Defence AdvisorPipelineA0731 Cyber Defence NATO COMPUSEC Level 1PipelineA0732 Cyber Defence NATO COMPUSEC Level 2PipelineA0735 Cyber Defence Operations & PlanningPipelineA0750 Information Security ManagementPipelineA0752 Software and Applications SecurityPipelineA0753 Digital ForensicsPipelineA0754 Social EngineeringPipelineA0755 Digital Crime and InvestigationPipelineA0756 Cyberspace and Cyber Operations Legal FrameworkPipelineA0757 Penetration Testing and Ethical HackingPipelineA0760 Cybersecurity and Cyberdefense capability DevelopmentPipelineA0761 Cyberspace Crisis Management Exercises and Scenarios DevelopmentPipelineA0762 Risk and Incident ManagementPipelineA0763 Information WarfarePipelineA0960 DCIS IS EngineeringPipelineA0969 Federated Mission Network PlanningPipelineA0972 NATO Deployable IS Service HelpdeskPipelineA1017 SSSB OperatorPipelineA1018 SSSB Technicians AdministratorPipelineA1019 SSSB Train the TrainersPipelineA1020 Link 11PipelineA1021 Link 22PipelineA1023 Open System Communication Control AdministratorPipelineA1024 SSSB Scripting Course (Basic and Advanced)PipelineA1025 Situational Awareness with AirC2ISPipelineA1026 Portal and Data Management of AirC2ISPipelineA1027 BMD Planning with AirC2ISPipelineA9001 JChat UserPipelineA9040 iGeoSIT Geospatial Server ManagementPipelineA9042 Combined Situational Awareness Functional Area Services for CTE/exercisePipelineA9047 NATO Common Operational Picture (NCOP) COPPipelineA9048 NATO Common Operational Picture (NCOP) Combined User and COPPipelineA9049 NATO Common Operational Picture (NCOP) FAS AdministratorPipelineA9050 NATO Common Operational Picture (NCOP) System AdministratorPipelineA9051 NATO Common Operational Picture (NCOP) Combined COP Manager and FAS AdministratorPipelineA9053 NATO Common Operational Picture (NCOP) Train the Trainer Operational UserPipelineNCI Agency Academy15Training Catalogue v5.0

NATO UNCLASSIFIED / Releasable For Internet TransmissionAnnex 3: Planning and bidding processPlanning calendar 2020 (prep for 2021)Planning calendar 2020 (prep for 2021)Start collectingcourse requestsfrom ownunit/organization06/04JanFebMarAprAll Courserequests 2021finalized andsend to Academy01/07MayJunCurriculumCatalogueReview& PriceBoardUpdate 2021202101/05Customer20/03biddinglettersend out06/041. Biddingpreparations1.2. Developrequirements/ ROMJulSubmitCRF 2021ready01/09AugE&Tconference13-14/10SepFinal CoursePlan 2021ready01/08OctSST Agreement2021 e CustomerSST Agreements2021 Ready01/113. CRFpreparationsMilestone Academy4. Processing CRF &SST PackageBidding preparationsDuring this period the NCI Academy will revise the catalogue, the preliminary course prices will be determined andthe catalogue will be reviewed. This period ends with the sending of the bidding letter.2.Develop requirements / Rough Order of Magnitude (ROM)With the bidding letter all customers will receive a spreadsheet on which they can indicate which and how manycourses the customer wants to follow in the following year and in which quarter. The customer can see the RoughOrder of Magnitude (ROM) costs of the following year directly in the spreadsheet. This skips the step of “accepting theROM” in the previous process. This period ends with the submission of your annual request spreadsheet.3.Customer Request Form (CRF) / Course plan preparationDuring this period, the NCI Academy will prepare a final course plan based on customer’s annual course requests.Customers can get started with submitting the Customer Request Form (CRF) just like in the previous process.4.Processing CRF / Service Support Training (SST)This final period before the delivery of the courses consists of handling the CRFs and drafting the Service SupportTraining (SST) package. The annual E&T conference also takes place during this period.NCI Agency Academy16Training Catalogue v5.0

NATO UNCLASSIFIED / Releasable For Internet TransmissionAnnex 4: 2021 Preliminary course pricesThis Annex provides the preliminary prices for the 2021 courses delivered by the NCI Academy. Course prices are for singlestudent participation in courses provided at an Agency location and for entire course iterations delivered by a Mobile TrainingTeam (MTT). The latter prices apply to locations in European NATO Nations. For delivery at sites in North America, a surchargeapplies.As a policy, the NCI Academy only delivers courses with duration of three days or longer as MTTs. Courses with shorterduration may be combined into MTTs, tailored

NCI Agency Academy Contents Description Page Summary of changes 4 Foreword by the NCI Academy 5 About the NCI Academy 6 How to do business with the NCI Academy 7 Catalogue version control 8 Prioritization 8 Education and Training Conference 8 Contact 9 Annex 1: Definitions 10 Annex 2: NCI Academy Catalogue 2021 changes 11 Annex 2.1: Retired .