Transcription
HMA WEBDCS USER MANUALPARTSLast Updated: 12/1/2020Author: Hyundai Motor AmericaHMA WEBDCS User Manual - Parts
HMA WEBDCS User Manual - PartsTable of Contents1. OVERVIEW . 42. GENERAL INFORMATION . 52.1Hyundaideler.com and WEBDCS Login . 52.2General Information for PC . 62.3General Information for Mobile Device . 83. PARTS . 113.13.23.33.43.5Orders . 113.1.1Order Entry . 113.1.2Order Inquiry Search . 153.1.3Back Order Inquiry Search . 183.1.4Parts Availability . 213.1.5Parts Promotion . 243.1.6AVN DDE/OE Order Status . 253.1.7Campaign Part Status Inquiry . 29Returns . 313.2.1New Return / Claim Entry . 313.2.2Return / Claim Inquiry. 333.2.3Return Allowance Inquiry . 37Core Returns . 383.3.1Core Return Entry . 383.3.2Core Return Inquiry . 41Billings . 483.4.1Invoice / Debit / Credit Memo Inquiry . 483.4.2Warranty Parts Handling Fee Inquiry . 493.4.3DDE / Deferred Invoice Inquiry . 50Information . 533.5.1Dealer Locator . 533.5.2Vehicle Information. 543.5.3Key / Immobilizer / Audio Codes . 57Page 2 of 70
HMA WEBDCS User Manual - Parts3.6Reports . 583.6.13.7SmartStock Month End Report . 58Warranty . 623.7.1WTC Claim Debit Appeal . 623.7.2WTC Parts Return . 66Page 3 of 70
HMA WEBDCS User Manual - Parts1. OverviewHMA WEBDCS is a web-based dealer communications system that allows Hyundai dealerships to view,input, and update information for a variety of operational functions related to Sales, Parts, Service,Warranty, and Finance. The WEBDCS System will offer the following: Vehicle Sales ReportingParts Ordering and ReturnsService Warranty ClaimsMonthly Financial StatementsDealer Personnel OnboardingDCS ReportsLink to OTD and VINSCurrently, HMA is rebuilding this system to enhance functionalities and to better meet your businessneeds. The new secure web-based WEBDCS is scheduled to launch in November of 2016, and with itsfunctional and aesthetic upgrades, it is expected to improve the communication channels between theHMA headquarters and the dealerships. The mobile-friendly system with the latest technology and designstandards will be implemented across the entire site, achieving a more stable platform with a refined “lookand feel”. Access to a wider range of information and streamlined navigation will better position HMAWEBDCS to leverage advanced technology.This user manual will walk you through the enriched features of the newly designed WEBDCS in theareas of general information and Parts businesses.Page 4 of 70
HMA WEBDCS User Manual - Parts2. General Information2.1 Hyundaideler.com and WEBDCS LoginLogin URL for Hyundai dealer portal : https://www.hyundaidealer.comTo log in to WEBDCS, follow the steps below:1.Start Internet Browser. You can use Internet Explorer, Fire Fox, Safari, and Chrome on your PC.Also you can access WEBDCS from your cell phone and tablet running on Android and IOS.2.Go to the Hyundai dealer portal website using the url https://www.hyundaidealer.com3.Enter the Dealer Code.4.Enter your Hyundai ID (HMA 9 digits) and Password.5.Click the Log On button.If this is a first time to login to new system and if you have some difficulties, please click First Logon linkon the logon screen. It will display step by step instruction for login process.After WEBDCS launch, please login to hyundaidealer.com ( www.hyundaidealer.com ) and then clickWEBDCS link on the main page to access WEBDCS.Page 5 of 70
HMA WEBDCS User Manual - Parts2.2 General Information for PCOnce you login to WEBDCS, you will see your Dealer Code, Dealership name, Hyundai ID, and name onthe top of the screen.1To change dealer code, click1dropdown box next to Dealer. Then you will see dealer codesregistered for your account. Select one dealer code you want to use.Navigate to menu and sub menu by clicking a menu tab. For example, if you click Sales menu, then youwill see Sales menu on the left side.Page 6 of 70
HMA WEBDCS User Manual - PartsOnce you click Retail Delivery, you will see sub menu of Retail Delivery.Then click RDR Submit. You will see RDR Submit screen.Page 7 of 70
HMA WEBDCS User Manual - Parts2.3 General Information for Mobile DeviceYou can also use mobile devices such as cell phone and tablet pc to access WEBDCS. Here is the loginscreen view from iPhone. Type Dealer Code, User ID, and Password and click LOG ON button. You willsee WEBDCS main screenLogin screenWEBDCS Main screenPage 8 of 70
HMA WEBDCS User Manual - PartsTo change dealer code, click1Change Dealer. Then you will seebox. Click on the dropdown box. You will seecode.32dealer code dropdownlist of dealer code and names. Select one dealer123The screenshos shows how to naviage to RDR Submit screen.Page 9 of 70
HMA WEBDCS User Manual - PartsThe screenshot shows mobile view for each business area.FinanceServicePartsWarrantyReportPage 10 of 70
HMA WEBDCS User Manual - Parts3. Parts3.1 Orders3.1.1Order EntryYou can create a new Parts order in this screen to submit Regular Order, Stock Order, andEmergency Order. During the entry, part number, quantity, and VIN are validated in real-time. If thereis no error, You can submit an order and submitted order is validated and processed in system in realtime. When you enter part number and quantity, Info column will display promo, TSB, Reman ifapplicable. Once the first line is validated, next line will be displayed for your entry.123Button InformationAction ButtonDefinitionNewCreate a new Parts Order.Save & Submit LaterSave an Parts Order and then submit it later.SubmitParts Order will be submitted if there is no error.PDFView current screen in PDF and print.Page 11 of 70
HMA WEBDCS User Manual - PartsYou will see this button in Qty column after you enter part number andquantity. If clicked, it will open Parts Availabilty screen including details for thepart number.You will see this button in Info column after you enter part number andquantity. If clicked, it will open pop-up window with the promotion details.You will see this button in Info column after you enter part number andquantity. If clicked, it will open TSB site including the details for the partnumber.You will see this button in Info column after you enter part number andquantity. If clicked, it will open pop-up window with the list of Reman parts.You will see this button in Comment column if system requires comment afteryou enter VIN in VIN.You will see this button if OE Engine Parts is entered, VIN over 5 years/60,000miles and reman parts available.You can define number of rows you want to add to the screen using thisbutton. Please set a number and then click Rows button. The number of rowswill be added to the screen.Delete a line using this button. The selected line will be deleted.Select1Order Type in Dealer Order Type dropdown box.2To search part number on the screen, type part number inPart Number Filter. Then you will seethe line where the part number is located. Once you delete the part number, you will see all the lines.Page 12 of 70
HMA WEBDCS User Manual - PartsTo search part number you want to order, type partial part number (at least first 5 characters of Partnumber)and click3search icon. You will see Parts Master pop-up window including available partnumbers. Select one part number in the pop-up window and then the part number will be populated inPart number textbox. Also you can search Part number by part description.Once you enter Part number and Quantity, the Part number and Quantity will be validated in real-time anddisplayed return messages such as Return Code and ack Qty. After validation, another line will be addedfor your next entry.64If you click45Parts Availability button, it will open Parts Availability screen.Page 13 of 70
HMA WEBDCS User Manual - PartsAfter validation, error message will be displayed5in Error column.If you want to see only lines with errors, click Error in the areaThis screen displays total 8 lines.Page 14 of 706.
HMA WEBDCS User Manual - Parts7After you click Error, you will see only lines that have errors.If you enter CSP part, you will see7VIN box in VIN column. Enter full VIN for the partor enter partial VIN (Last 8 digits) and click search icon. The VIN will be validated in real-time. If it requiresComment for the VIN, you will Comment iconcomment.3.1.2in Comment column. Click Comment icon and enterOrder Inquiry SearchYou can search Parts orders by Order number, Part number, Order type, Order status, Shipmentnumber, Invoice number, and Date range. The result list includes order header details such as Ordernumber, Order type, PDC, Shipment number, and Invoice number. Once user clicks on Order number,Page 15 of 70
HMA WEBDCS User Manual - PartsOrder detail screen will be displayed. When you access this menu, you will see all the open orders inthe list.1Button InformationAction ButtonDefinitionYou can search Parts orders by Order number, Part number, Order type, Orderstatus, Shipment number, Invoice number, and Date range.Order Type :SearchOrder Status :Page 16 of 70
HMA WEBDCS User Manual - PartsSelect one order using checkbox and then click Edit button. If the status oforder is Pending, then you will see Order Edit screen. If the status of order isBackordered, then you will see Back Order Inquiry Search screen. Edit buttonis available only for Pending and Backordered status.Select one order with Pending status and then click Delete button. Deletebutton is available only for Pending orders.EditDeleteExcelThe results list is downloaded to excel.PrintPrints the current screen.To see order details, clickIf you click11order number in Order # column.an order that has Backordered status, you will see Back Order Inquiry Search screen.Also you can select an order with Backordered status using checkbox and click Edit button. It will displayBack Order Inquiry Search screen.Page 17 of 70
HMA WEBDCS User Manual - PartsEdit button is only applicable for Pending and Backordered order.Pending status :Backordered status :3.1.3Back Order Inquiry SearchYou can search Backorder by Order number, Part number, Order type, and Date range. In the resultlist, you can upgrade backorder to E order or XVOR. When you upgrades backorder to XVOR, XVORform will be populated. Then you need to fill out the form to submit.Page 18 of 70
HMA WEBDCS User Manual - Parts3124Button InformationAction Button / LinkDefinitionYou can search Parts orders by Order number, Part number, Order type, Orderstatus, Shipment number, Invoice number, and Date range.Order Type :SearchTO E-OrderIf clicked, the selected order will be upgraded to E- Order.TO XVORIf clicked, the selected order will be upgraded to XVOR. Once you upgrade theselected order to XVOR, you will see XVOR link in Upgrade column. If clicked,then you will see XVOR details.This button will guide you to Dealer Locator screen.ExcelThe results list is downloaded to excel.Page 19 of 70
HMA WEBDCS User Manual - PartsPrintPrints the current screen.1If you want to check dealers who have the part, clickDealer Locator iconlocal dealer, click Local Dealers. To search national dealers, click NAT’L Dealers.Page 20 of 70. To search
HMA WEBDCS User Manual - PartsIf you want to cancel Back Order , clickorder will be cancelled.23If you want to upgrade to E-Order, clickCancel in Cancel B/O Quantity column. The backTO E-Order link in Upgrade column. You will see pop-up message as below. Once you click Yes, the order will be upgraded to Emergency Order.If you want to upgrate to XVOR, click4TO XVOR. Then you will see XVOR Upgrade screen. Fillout this form and click Submit when finished. XVOR form will be submitted.3.1.4Parts AvailabilityParts availability can be found in this screen. Once you click on Availability button, Parts Availabilityscreen will be displayed to show details such as facing PDC, supersession, dealer locationinformation and etc.Page 21 of 70
HMA WEBDCS User Manual - Parts1Button InformationAction Button / LinkDefinitionPlease enter parts number and then click Availabilty button. The you will seeParts Availability screen including part number details.If clicked, the selected line will be deleted.When you click1Availability button, Parts Availability screen is displayed.Page 22 of 70
HMA WEBDCS User Manual - Parts2Button InformationAction Button / LinkDefinitionYou can create a new order using this button. It will open Order Entry screen.The part numbers on Parts Availability screen will be carried over to OrderEntry screen.If clicked, Dealer Locator screen will be displayed.You will see this button in Info column. If clicked, it will open pop-up windowwith float part number, vendor name and vendor information.You will see this button in Kit column. If clicked, Kit Component Availabilityscreen will be displayed.You will see this button in Info column. If clicked, it will open pop-up windowwith the promotion details.You will see this button in Info column. If clicked, it will open pop-up windowwith the list of Reman parts.You will see this button in Info column. If clicked, it will open TSB site includingthe details for the part number.Page 23 of 70
HMA WEBDCS User Manual - PartsIf you entered multiple parts numbers on Parts Availability Request screen, you will multiple parts numberin2dropdown box. If you select another part number, the selected part number details will bedisplayed.3.1.5Parts PromotionYou can inquire Parts promotion information. The first screen displays the current Parts promotion as adefault. Once you click on Description in the list, Parts promotion details will be displayed.1Page 24 of 70
HMA WEBDCS User Manual - PartsButton InformationAction ButtonDefinitionSearchSearch promotion by Promotion Period and Promotions to display. If you selectAll, it will display all promotions. If you select Ordered, it will display onlyordered promotions.ExcelThe results list is downloaded to excel.PrintPrints the current screen.To see the promotion details, clickInformation screen is displayed.1description in Description column. Parts PromotionButton InformationAction ButtonDefinitionExcelThe results list is downloaded to excel.PrintPrints the current screen.3.1.6AVN DDE/OE Order StatusYou can search DDE (Direct Dealer Exchange)/OE order information by Order number, Part number,and Order date. The result list includes order header details. Once you click on order number, orderdetails will be displayed.Page 25 of 70
HMA WEBDCS User Manual - Parts12Button InformationAction ButtonDefinitionSearchSearch DDE/OE order by Order number, Part number, and Order Date.NewIf clicked, Order Entry screen will be displayed.DeleteSelect a DDE/OE order and click Delete button to delete DDE/OE order.ExcelThe results list is downloaded to excel.PrintPrints the current screen.1If you clickorder number that has Pending status in Order Number column, AVN DDE/OE PartsOrder Diagnosis screen is displayed.Page 26 of 70
HMA WEBDCS User Manual - Parts345Button InformationAction ButtonDefinitionCancelCancel AVN DDE/OE Part Order diagnosis. You will go back to the AVNDDE/OE Order Status screen.Save & Submit laterSave AVN DDE/OE Part Order Diagnosis and submit it later.SubmitAVN DDE/OE Part Order Diagnosis will be submitted if there is no error.DiagnosisIt will do diagnosis and Edit button will be enabled when it is done.EditYou can change values on the screen and click Diagnosis button for diagnosis.Once you click3Check Manual will be displayed in PDF.Page 27 of 70
HMA WEBDCS User Manual - PartsTo see the details for each tab, click ondetails for Satellite, FM, AM, HD.5Once you click4a tab. If you click Satellite/FM/AM/HD tab, you will see theselect condition(s), available options are displayed.2If you clickorder number that has Submitted status in Order Number column, DDE Parts OrderDiagnosis screen is displayed.Page 28 of 70
HMA WEBDCS User Manual - PartsButton InformationAction ButtonCancel3.1.7DefinitionCancel DDE/OE Part Order diagnosis. You will go back to the AVN DDE/OEOrder Status screen.Campaign Part Status InquiryYou can search Campaign parts status by Part number. The result list includes Campaign ID, Allowedquantity, Return quantity, Warranty quantity, Available quantity and etc.Page 29 of 70
HMA WEBDCS User Manual - PartsButton InformationAction ButtonDefinitionSearchSearch Campaign part status by part number.ExcelThe results list is downloaded to excel.PrintPrints the current screen.Page 30 of 70
HMA WEBDCS User Manual - Parts3.2 Returns3.2.1New Return / Claim EntryYou can create a new Part return and claim in this screen. During the entry, part number and quantityare validated in real-time. If there is no error, you can submit return / claim and submitted return / claimis validated and processed in the system in real-time.132Button InformationAction ButtonDefinitionNewCreate a new return / claim.Save & Submit LaterSave a return / claim and then submit it later.SubmitPart return / claim will be submitted f there is no error.You can define number of rows you want to add to the screen using thisbutton. Please set a number and then click Rows button.If clicked, the selected line will be deleted.PrintPrints the current screen.Page 31 of 70
HMA WEBDCS User Manual - PartsSelect return type from the1Return Type dropdown box.To search part number you want to return, type partial part number (at least first 5 characters of Partnumber)2and clicksearch icon. You will see Parts Master pop-up window including available partnumbers. Select one part number in the pop-up window and then the part number will be populated inPart number textbox. Also you can search Part number by part description.Page 32 of 70
HMA WEBDCS User Manual - Parts3To search part number on the screen, type part number inPart Number. Then you will see theline where the part number is located. Once you delete the part number, you will see all the lines3.2.2Return / Claim InquiryYou can search Parts returns or claims by Return number, Part number, Return type, Return status,Shipment number, HMA Claim number, and Date range. The result list includes return header detailssuch as Return number, Return type, Status, Shipment number and etc. Once you click on Returnnumber, Return detail screen will be displayed.1423Button InformationPage 33 of 70
HMA WEBDCS User Manual - PartsAction ButtonDefinitionYou can return or claim by Return / Claim number, Part number, Return type,Status, HMA Claim number, Shipment number and Date Range.Return Type:SearchStatus :EditSelect one Pending return and click Edit button. New Return / Claim Entryscreen will be displayed.DeleteSelect one Pending return and click Delete button. Then selected return will bedeleted.ExcelThe results list is downloaded to excel.Page 34 of 70
HMA WEBDCS User Manual - PartsIf you want to search part number in the screen, type part number inyou will see the line for the part number.1part number search. Then2Once you clickReturn number that has Pending status in Return # column, you will see NewReturn / Claim Entry screen with details.Set the total lines per page in the result list usingwill include 10 lines for each page.4Page 35 of 70dropdown box. If you set to 10, the result list
HMA WEBDCS User Manual - PartsIf you click3HMA Claim Number in HMA Claim # column, Return Claim Detail screen is displayed.56Page 36 of 70
HMA WEBDCS User Manual - PartsButton InformationAction ButtonDefinitionExcelThe results list is downloaded to excel.PrintPrints the current screen.To search line in the result list, enter line number and click5. You will see the line.To search part number in the result list, enter part number and clickpart number.3.2.36. You will see the line for theReturn Allowance InquiryThe Return Allowance Inquiry screen is used to review upcoming Quarterly or Semi-annual returnschedules and obsolescence accrual statistics.For Retail dealership user, the below screen is displayed.For SmartStock dealership user, the below screen is displayed.Page 37 of 70
HMA WEBDCS User Manual - PartsButton InformationAction ButtonPrintDefinitionPrints the current screen.3.3 Core Returns3.3.1Core Return EntryYou can create a core return entry in this screen. During the entry, part number and VIN arevalidated in real-time. If there is no error, you can submit core return and core return is validated andprocessed in the system in real-time.Page 38 of 70
HMA WEBDCS User Manual - Parts123645789111012Button InformationAction ButtonDefinitionNewCreate a new core return.Save & Submit LaterSave a return and then submit it later.SubmitCore return will be submitted if there is no error.View current screen in PDF and print.Page 39 of 70
HMA WEBDCS User Manual - PartsSelect Core Return typefrom the Core Return Type dropdown box.1Enter Installed Part Number2and Core Credit value will be displayed.Enter all required fields:Installed Serial Number3Over The Counter (Y/N)6Mileage10; Repair Type (Warranty Claim/Non Warranty); RO Number; Removed Part Number711; RO Open Date84Page 40 of 709VIN; Removed Serial NumberAn error message will pop up if required field is not populated.; Foreign VIN Y/N12;5
HMA WEBDCS User Manual - Parts3.3.2Core Return InquiryThe Core Return Inquiry screen is used to search core return entries that have Saved or Submitted. Youcan search by RO Number, RMA, Core Return Type and Entered Date. The results list includes returnheader details such as RO Number, RMA, Core Type, Submit Date, Print Date, Receive Date, Status andCore Return Form. Once you click on RO Number, Core Return detail screen will be displayed.Page 41 of 70
HMA WEBDCS User Manual - Parts2134675Button InformationAction ButtonSearchDefinitionYou can search by RO number, RMA, Core Return Type and Entered Date.EditSelect one Saved return and click Edit button. New Return Entry screen will bedisplayed.DeleteSelect one Saved return and click Delete button. Then selected return will bedeleted.ExcelThe results list is downloaded to excel.PrintView current screen and printNumber of RowsYou can select the number of rows you want to see on the result list. Click thedropdown box to see optionsPage 42 of 70
HMA WEBDCS User Manual - PartsIf you want to search RO Number in the screen, type RO Number inyou will see the line for the RO numberOnce you click RO Number11RO number search. Thenthat has a Saved status, you will see new Core return entry screen with details.Button InformationAction ButtonDefinitionSave & Submit LaterSave a return and then submit it later.SubmitCore return will be submitted if there is no error.View current screen in PDF and print.If you want to search RMA in the screen, type RMA indetails for the RMA.2RMA search. Then you will see the lineIf you want to search Core Return Type in the screen, select Core Return type in drop down boxThen you will see the line details for the Core Return type.Page 43 of 703.
HMA WEBDCS User Manual - PartsIf you want to search Entered Date in the screen, type datessee details for the Entered Date.3.3.2.11in date range box. Then you willCore Return FormOnce the Core Return entry screen has been completed and submitted, a Core Return Form will begenerated.5Click Reprintunder Core Return Form in Core Return Inquiry screen. Then details of the CoreReturn form will be displayed.Core Return Form provides details about the core return, requireddocuments with core return and instructions for including documents required.Page 44 of 70
HMA WEBDCS User Manual - PartsPage 45 of 70
HMA WEBDCS User Manual - Parts3.3.2.2Engine Diagnosis Worksheet7Once you click Engine Diagnosis Worksheet buttonunder Core Return Form column, EngineDiagnosis Worksheet is displayed and the selected RO number appears on RO Number field.Request Core Pick-UpTo initiate core pick- up through YRC, click on Request Core Pick-Up 6on Core Return Inquiryscreen. This link will redirect dealer to YRC’s Parts Return and Shipping Scheduling. Dealer can enterparts, schedule return shipments and track return shipments.1Page 46 of 70
HMA WEBDCS User Manual - Parts243561543237Parts Core Credit MemoYou can search Parts Core Credit Memo (RPT -2025) on the Current Reports screen. Click the reportcode to view and print. If you are not able to search the specific reports, click Search Reports button.66Page 47 of 70
HMA WEBDCS User Manual - PartsButton InformationAction ButtonDefinitionView/Print ReportsSelect one or multiple reports and then click this button to view and print thereports.ExcelClick the button to download the excel file for the result listSearch ReportsClick the button to search a specific report by date range, report code, referenceNo, report name and frequencyYou can select the number of rows you want to see on the result list. Click thedropdown box to see optionsNumber of Rows3.4 Billings3.4.1 Invoice / Debit / Credit Memo InquiryYou can search Invoice, Debit, and Credit Memo by Type, Order/Claim number, Invoice number, Partnumber, Shipment number, and Invoice Date. The result list includes Invoice/Debit/Credit Memodetails with Invoice number and Shipment number. You can select one or multiple items using thecheckbox and click Print PDF button. Then one or multiple reports will be displayed in PDF.Page 48 of 70
HMA WEBDCS User Manual - PartsButton InformationAction ButtonDefinitionSearch Invoice, Debit, and Credit Memo by Type, Order/Claim number, Invoicenumber, Part number, Shipment number, and Invoice Date.Part Number : Enter at least first 5 characters of part number and click searchicon to search part number. It will display Parts Master pop-up window. Selectone part number, then the selected part number will be populated in PartNumber text box.SearchPrint PDFSelect one or multiple orders using checkbox and click Print PDF button. Thenone or multiple reports will be displayed in one PDF.ExcelThe results list is downloaded to excel.3.4.2 Warranty Parts Handling Fee InquiryWarranty Parts Handling Fee can be searched by Order number, Debit Memo number, Part number,Shipment number, and Shipped Date. The result list includes order details and debit memo details.Once you click on Order number in the list, Debit Memo will be displayed in PDF. Also you can selectone or multiple Order numbers and click Print PDF button. Then one or multiple reports will bedisplayed in PDF.Page 49 of 70
HMA WEBDCS User Manual - Parts1Button InformationAction ButtonDefinitionSearchSearch Warranty Parts Handling Fee by Order number, Debit Memonumber, Part number, Shipment number, and Shipped Date.Print PDFSelect one or multiple orders usin
Dec 1, 2020
