Transcription

HP 7 G2 1311 TabletMaintenance and Service GuideIMPORTANT! This document is intended forHP authorized service providers only.

Copyright 2014 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under license. SD Logo is atrademark of its proprietor.The information contained herein is subjectto change without notice. The onlywarranties for HP products and services areset forth in the express warranty statementsaccompanying such products and services.Nothing herein should be construed asconstituting an additional warranty. HP shallnot be liable for technical or editorial errorsor omissions contained herein.First Edition: August 2014Document Part Number: 776896-001Product noticeThis guide describes features that arecommon to most models. Some featuresmay not be available on your computer.Software termsBy installing, copying, downloading, orotherwise using any software productpreinstalled on this tablet, you agree to bebound by the terms of the HP End UserLicense Agreement (EULA). If you do notaccept these license terms, your soleremedy is to return the entire unusedproduct (hardware and software) within 14days for a refund subject to the refundpolicy of your place of purchase.For any further information or to request afull refund of the tablet, please contact yourlocal point of sale (the seller).

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your lap or obstruct the device air vents. Use the device only on a hard,flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a softsurface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter tocontact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The deviceand the AC adapter comply with the user-accessible surface temperature limits defined bythe International Standard for Safety of Information Technology Equipment (IEC 60950).iii

ivSafety warning notice

Table of contents1 Product description . 12 External component identification . 23 Illustrated parts catalog . 3Locating the serial number, product number, and model number . 3Tablet major components . 4Miscellaneous parts . 5Sequential part number listing . 64 Removal and replacement preliminary requirements . 7Tools required . 7Service considerations . 7Plastic parts . 7Cables and connectors . 7Grounding guidelines . 8Electrostatic discharge damage . 8Packaging and transporting guidelines . 9Workstation guidelines . 95 Removal and replacement procedures . 11Tablet component replacement procedures . 11Back cover . 11Battery . 13Speaker . 15Rear-facing webcam . 16Front-facing webcam . 17Power/volume button board . 18System board . 196 Specifications . 227 Statement of Volatility . 23Non-volatile memory usage . 25Questions and answers . 27v

8 Power cord set requirements . 29Requirements for all countries . 29Requirements for specific countries and regions . 299 Recycling . 31Index . 32vi

1Product descriptionCategoryDescriptionProduct NameHP 7 G2 1311 TabletProcessorAllWinner A33 ARM cortex-A7 1.20-GHz quad core soldered on-circuit (SOC) processorPanel7-in (1280 720), IPS, 5-point capacitive, TouchScreenGraphicsMali400 MP2MemorySupports 1-GB DDR3Mass storageSupports an 8-GB Nand Flash driveAudio and videoIntegrated, forward-facing speakerOne microphoneSupports MP3, WAV, Flac, and 3GP audio formats2.0-MP, autofocus rear-facing webcam0.3-MP, fixed-focus front-facing webcamSupports MOV, MPEG4, VOB, FLV, DAT, MKV, and PMP video formatsSupports JPG, BMP, GIF, and PNG photo formatsSensorAccelerometerWireless networkingIntegrated WiFi option: 802.11 b/g/n with 1 antennaExternal expansionIntegrated micro SD Card Reader expandable to 32-GBPorts Audio: 3.5-mm headphone/microphone combo jack (supports North American-typeheadset only) Micro USB 2.0 (supports charging)Power requirementsSupports a 3000-mAh, Li-ion battery (non-removable), USB charging batterySupports an HP 5V-2A, USB, AC adapter with duck head DC plug and localized cableplug supportOperating systemPreinstalled: Android 4.2.2 (Android 4.3 if possible)ServiceabilityEnd user replaceable part: HP 5V-2A AC adapter USB cable Wired headset1

22External component identificationItemComponentItemComponent(1)Micro SD Card Reader slot(6)Front-facing webcam(2)Microphone(7)Power button(3)Micro USB port(8)Volume control buttons (2)(4)Audio-out (headphone)/Audio-in(microphone) jack(9)Speaker(5)Rear-facing webcamChapter 2 External component identification

3Illustrated parts catalogNOTE: HP continually improves and changes product parts. For complete and current informationon supported parts for your computer, go to http://partsurfer.hp.com, select your country or region,and then follow the on-screen instructions.Locating the serial number, product number, and modelnumberThe tablet serial number (1), product name (2), product model (3), and product number (4) arelocated on the tablet bottom edge. This information is needed when travelling internationally or whencontacting support.Locating the serial number, product number, and model number3

Tablet major components4ItemComponentSpare part number(1)Back cover (includes Wifi antenna)785183-001(2)Battery, 3000-mAh, Li-ion (includes cables)777235-001(3)Wifi antenna (included in back cover spare part kit, spare part number 785183-001)(4)Microphone (included in system board spare part kit, spare part number 785191-001)(5)0.3-MP front-facing webcam (includes cable and double-sided adhesive):785193-001(6)Speaker (includes speaker and cables)785190-001(7)2.0-MP rear-facing webcam for use on all tablet models (includes cable)773139-001(8)System board equipped with an AllWinner A33 ARM cortex-A7 1.20-GHz quad coreprocessor, 1.0-GB LP-DDR3 system memory and an 8.0-GB Nand flash drive785191-001Chapter 3 Illustrated parts catalog

ItemComponentSpare part number(9)Power/volume button board (includes cable)753188-001(10)Display panel assembly (7-in (1280 720), IPS, 5-point capacitive, TouchScreen;includes display panel cable and TouchScreen cable)785188-001Miscellaneous partsComponentSpare part number5.0-V, 2-A AC adapter:For use in Argentina757042-001For use in Australia757043-001For use in Brazil761437-001For use in Europe747779-001For use in India757282-001For use North America745229-001For use in the People's Republic of China757280-001For use in the United Kingdom747780-001HP 7 G2 1311 Tablet equipped with a 7-in (1280 720), IPS, 5-point capacitive, TouchScreen display panel, an AllWinnerA33 ARM cortex-A7 1.20-GHz quad core processor, 1.0-GB LP-DDR3 system memory, and an 8.0-GB Nand flash drive:For use in Asia Pacific countries and regions785184-371For use in Europe785184-021For use in Latin America785184-161For use in North America785184-001Screw Kit785189-001USB extension cable779120-001Miscellaneous parts5

Sequential part number listing6Spare part numberDescription745229-0015.0-V, 2-A AC adapter for use in North America747779-0015.0-V, 2-A AC adapter for use in Europe747780-0015.0-V, 2-A AC adapter for use in the United Kingdom753188-001Power/volume button board757042-0015.0-V, 2-A AC adapter for use in Argentina757043-0015.0-V, 2-A AC adapter for use in Australia757280-0015.0-V, 2-A AC adapter for use in the People's Republic of China757282-0015.0-V, 2-A AC adapter for use in India761437-0015.0-V, 2-A AC adapter for use in Brazil773139-0012.0-MP, fixed-focus, rear-facing webcam (includes cable)777235-001Battery, 3000-mAh, Li-ion (includes cables)779120-001USB extension cable785183-001Back cover (includes Wifi antenna)785184-001HP 7 G2 1311 Tablet equipped with a 7-in (1280 720), IPS, 5-point capacitive, TouchScreendisplay panel, an AllWinner A33 ARM cortex-A7 1.20-GHz quad core processor, 1.0-GB LP-DDR3system memory, and an 8.0-GB Nand flash drive for use in North America785184-021HP 7 G2 1311 Tablet equipped with a 7-in (1280 720), IPS, 5-point capacitive, TouchScreendisplay panel, an AllWinner A33 ARM cortex-A7 1.20-GHz quad core processor, 1.0-GB LP-DDR3system memory, and an 8.0-GB Nand flash drive for use in Europe785184-161HP 7 G2 1311 Tablet equipped with a 7-in (1280 720), IPS, 5-point capacitive, TouchScreendisplay panel, an AllWinner A33 ARM cortex-A7 1.20-GHz quad core processor, 1.0-GB LP-DDR3system memory, and an 8.0-GB Nand flash drive for use in Latin America785184-371HP 7 G2 1311 Tablet equipped with a 7-in (1280 720), IPS, 5-point capacitive, TouchScreendisplay panel, an AllWinner A33 ARM cortex-A7 1.20-GHz quad core processor, 1.0-GB LP-DDR3system memory, and an 8.0-GB Nand flash drive for use in Asia Pacific countries and regions785186-001Cover Kit785188-0017-in (1280 720), IPS, 5-point capacitive, TouchScreen display panel assembly (includes displaypanel cable and TouchScreen cable)785189-001Screw Kit785190-001Speaker (includes speaker and cables)785191-001System board equipped with an AllWinner A33 ARM cortex-A7 1.20-GHz quad core processor,1.0-GB LP-DDR3 system memory, and an 8.0-GB Nand flash drive785193-0010.3-MP front-facing webcam (includes cable and double-sided adhesive)Chapter 3 Illustrated parts catalog

4Removal and replacement preliminaryrequirementsTools requiredYou will need the following tools to complete the removal and replacement procedures: Magnetic screw driver Phillips P0 screw driver Plastic case utility tool Torx T5 screw driverService considerationsThe following sections include some of the considerations that you must keep in mind duringdisassembly and assembly procedures.NOTE: As you remove each subassembly from the tablet, place the subassembly (and allaccompanying screws) away from the work area to prevent damage.Plastic partsCAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.Use care when handling the plastic parts. Apply pressure only at the points designated in themaintenance instructions.Cables and connectorsCAUTION: When servicing the tablet, be sure that cables are placed in their proper locations duringthe reassembly process. Improper cable placement can damage the tablet.Cables must be handled with extreme care to avoid damage. Apply only the tension required tounseat or seat the cables during removal and insertion. Handle cables by the connector wheneverpossible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed insuch a way that they cannot be caught or snagged by parts being removed or replaced. Handle flexcables with extreme care; these cables tear easily.Tools required7

Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structuredetermine the degree of sensitivity. Networks built into many integrated circuits provide someprotection, but in many cases, ESD contains enough power to alter device parameters or meltsilicon junctions.A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices ormicrocircuitry. Even if the spark is neither felt nor heard, damage may have occurred.An electronic device exposed to ESD may not be affected at all and can work perfectly throughout anormal cycle. Or the device may function normally for a while, then degrade in the internal layers,reducing its life expectancy.CAUTION: To prevent damage to the tablet when you are removing or installing internalcomponents, observe these precautions:Keep components in their electrostatic-safe containers until you are ready to install them.Before touching an electronic component, discharge static electricity by using the guidelinesdescribed in this section.Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.If you remove a component, place it in an electrostatic-safe container.The following table shows how humidity affects the electrostatic voltage levels generated bydifferent activities.CAUTION:A product can be degraded by as little as 700 V.Typical electrostatic voltage levelsRelative humidityEvent810%40%55%Walking across carpet35,000 V15,000 V7,500 VWalking across vinyl floor12,000 V5,000 V3,000 VMotions of bench worker6,000 V800 V400 VRemoving DIPS from plastic tube2,000 V700 V400 VRemoving DIPS from vinyl tray11,500 V4,000 V2,000 VRemoving DIPS from Styrofoam14,500 V5,000 V3,500 VRemoving bubble pack from PCB26,500 V20,000 V7,000 VPacking PCBs in foam-lined box21,000 V11,000 V5,000 VChapter 4 Removal and replacement preliminary requirements

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers orpackaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers. Always be properly grounded when touching a component or assembly. Store reusable ESD-sensitive parts from assemblies in protective packaging ornonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Be sure thatmechanized equipment used for moving materials is wired to ground and that proper materialsare selected to avoid static charging. When grounding is not possible, use an ionizer to dissipateelectric charges.Workstation guidelinesFollow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. Use a wrist strap connected to a properly grounded work surface and use properly groundedtools and equipment. Use conductive field service tools, such as cutters, screw drivers, and vacuums. When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aidsand Styrofoam. Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handlethese items only at static-free workstations. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment.Grounding guidelines9

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexiblestraps with a minimum of one megohm 10% resistance in the ground cords. To provide properground, wear a strap snugly against the skin at all times. On grounded mats with banana-plugconnectors, use alligator clips to connect a wrist strap. When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)can be used at standing workstations and are compatible with most types of shoes or boots. Onconductive floors or dissipative floor mats, use foot straps on both feet with a minimum of onemegohm resistance between the operator and ground. To be effective, the conductive must beworn in contact with the skin.The following grounding equipment is recommended to prevent electrostatic damage: Antistatic tape Antistatic smocks, aprons, and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static-dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material-handling packages Nonconductive plastic bags, tubes, or boxes Metal tote boxes Electrostatic voltage levels and protective materialsThe following table lists the shielding protection provided by antistatic bags and floor mats.10MaterialUseVoltage protection levelAntistatic plasticsBags1,500 VCarbon-loaded plasticFloor mats7,500 VMetallized laminateFloor mats5,000 VChapter 4 Removal and replacement preliminary requirements

5Removal and replacement proceduresThis chapter provides removal and replacement procedures for authorized service provider onlyparts.CAUTION: Tablet components described in this chapter should only be accessed by an authorizedservice provider. Accessing these parts can damage the tablet and void the warranty.NOTE: HP continually improves and changes product parts. For complete and current informationon supported parts for your computer, go to http://partsurfer.hp.com, select your country or region,and then follow the on-screen instructions.Tablet component replacement proceduresThere are as many as 6 screws that must be removed, replaced, and/or loosened when servicing thetablet. Make special note of each screw size and location during removal and replacement.Back coverDescriptionSpare part numberBack cover (includes Wifi antenna)785183-0017-in (1280 720), IPS, 5-point capacitive, TouchScreen; includes display panel cable andTouchScreen cable display panel assembly785188-001Before disassembling the tablet, follow these steps:1.Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,and then shut it down through the operating system.2.Disconnect the power from the tablet by unplugging the power cord from the tablet.3.Disconnect all external devices from the tablet.Remove the back cover:CAUTION: Before positioning the tablet with the display panel facing down, make sure the worksurface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can resultin damage to the display panel assembly.1.Place the tablet on a flat surface, display panel side down, with the power button and volumebuttons toward you.Tablet component replacement procedures11

122.Remove the four Torx5 T5M1.4 4.0 screws that secure the back cover to thedisplay panel assembly.3.Turn the tablet display side up, with the power button and volume buttons toward you.4.Insert a plastic case utility tool (1) or similar thin, plastic tool into the top edge of the tabletbetween the back cover and the display panel assembly.5.Lift the top edge of the display panel assembly (2) and swing it up and to the left until itseparates from the back cover.Chapter 5 Removal and replacement procedures

6.Remove the display panel assembly (3) from the back cover.Reverse this procedure to install the back cover.BatteryDescriptionSpare part numberBattery, 3000-mAh, Li-ion (includes cables)777235-001Before removing the battery, follow these steps:1.Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,and then shut it down through the operating system.2.Disconnect the power from the tablet by unplugging the power cord from the tablet.3.Disconnect all external devices from the tablet.4.Remove the back cover (see Back cover on page 11).WARNING! To reduce potential safety issues, use only the battery provided with the tablet, areplacement battery provided by HP, or a compatible battery purchased from HP.CAUTION: Removing a battery that is the sole power source for the tablet can cause loss ofinformation. To prevent loss of information, save your work or shut down the tablet through Windowsbefore removing the battery.Remove the battery:Battery13

CAUTION: Before positioning the tablet with the display panel facing down, make sure the worksurface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can resultin damage to the display panel assembly.1.Place the display panel assembly on a flat surface, display panel side down, with the powerbutton and volume buttons toward you.2.Unsolder the battery cables from the terminals (1) on the system board.NOTE: When installing the battery, the battery red/yellow cable should be soldered to thesystem board “ ” terminal, and the battery black cable should be soldered to the system board“-” terminal.3.Remove the battery (2).Reverse this procedure to install the battery.14Chapter 5 Removal and replacement procedures

SpeakerDescriptionSpare part numberSpeaker (includes speaker and cables)785190-001Before removing the speaker, follow these steps:1.Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,and then shut it down through the operating system.2.Disconnect the power from the tablet by unplugging the power cord from the tablet.3.Disconnect all external devices from the tablet.4.Remove the back cover (see Back cover on page 11).5.Disconnect the battery cables from the system board (see Battery on page 13).Remove the speaker:1.Unsolder the speaker cables (1) from the system board terminals.NOTE: When installing the speaker, the speaker red cable should be soldered to the systemboard “ ” terminal, and the speaker black cable should be soldered to the “-” terminal.2.Release the speaker cable (2) from the retention clip built into the display panel assembly.Speaker15

3.Detach the speaker (3) from the display panel assembly. (The speaker is attached to thedisplay panel assembly with double-sided adhesive.)4.Remove the speaker.Reverse this procedure to install the speaker.Rear-facing webcamDescriptionSpare part number2.0-MP rear-facing webcam (includes cable)773139-001Before removing the rear-facing webcam, follow these steps:1.Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,and then shut it down through the operating system.2.Disconnect the power from the tablet by unplugging the power cord from the tablet.3.Disconnect all external devices from the tablet.4.Remove the back cover (see Back cover on page 11).5.Disconnect the battery cables from the system board (see Battery on page 13).Remove the rear-facing webcam:16Chapter 5 Removal and replacement procedures

1.Turn the system board upside down.2.Release the zero insertion force (ZIF) connector (1) to which the rear-facing webcam isattached, and then disconnect the rear-facing webcam from the system board.3.Remove the rear-facing webcam (2) and cable.Reverse this procedure to install the rear-facing webcam.Front-facing webcamDescriptionSpare part number0.3-MP front-facing webcam (includes cable)785193-001Before removing the front-facing webcam, follow these steps:1.Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,and then shut it down through the operating system.2.Disconnect the power from the tablet by unplugging the power cord from the tablet.3.Disconnect all external devices from the tablet.4.Remove the back cover (see Back cover on page 11).5.Disconnect the battery cables from the system board (see Battery on page 13).Remove the front-facing webcam:1.Release the ZIF connector (1) to which the front-facing webcam cable is attached, and thendisconnect the front-facing webcam cable from the system board.Front-facing webcam17

2.Release the front-facing webcam (2) from the retention molding built into thedisplay panel assembly.3.Remove the front-facing webcam and cable.Reverse this procedure to install the front-facing webcam.Power/volume button boardDescriptionSpare part numberPower/volume button board (includes cable)753188-001Before removing the power/volume button board, follow these steps:1.Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,and then shut it down through the operating system.2.Disconnect the power from the tablet by unplugging the power cord from the tablet.3.Disconnect all external devices from the tablet.4.Remove the back cover (see Back cover on page 11).5.Disconnect the battery cables from the system board (see Battery on page 13).Remove the power/volume button board:1.18Release the ZIF connector (1) to which the power/volume button board cable is attached, andthen disconnect the power/volume button board cable from the system board.Chapter 5 Removal and replacement procedures

2.Detach the power/volume button board (2) from the display panel assembly. (The power/volumebutton board is attached to the display panel assembly with double-sided adhesive.3.Remove the power/volume button board and cable.Reverse this procedure to install the power/volume button board.System boardDescriptionSpare part numberSystem board equipped with an AllWinner A33 ARM cortex-A7 1.20-GHz quad core processor,1.0-GB LP-DDR3 system memory and an 8.0-GB Nand flash drive785191-001Before removing the system board, follow these steps:1.Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,and then shut it down through the operating system.2.Disconnect the power from the tablet by unplugging the power cord from the tablet.3.Disconnect all external devices from the tablet.4.Remove the back cover (see Back cover on page 11).5.Disconnect the battery cable from the system board (see Battery on page 13).Remove the system board:System board19

1.Disconnect the following cables from the system board:(1) Front-facing webcam cable (see Front-facing webcam on page 17)(3) Power/volume button board cable (see Power/volume button board on page 18)(4) Release the ZIF connector to which the display panel cable is attached, and then disconnectthe display panel cable from the system board(5) Release the ZIF connector to which the TouchScreen cable is attached, and then disconnectthe TouchScreen cable from the system board(6) Speaker cable (see Speaker on page 15)2.20Remove the two Phillips PM1.4 2.75 screws (1) that secure the system board to thedisplay panel assembly.Chapter 5 Removal and replacement procedures

3.Remove the system board (2).Reverse this procedure to install the system board.System board21

6SpecificationsMetricU.S.Width12.2 cm4.8 inDepth0.8 cm0.3 inHeight19.3 cm7.6 inWeight (lowest weight configuration)0.3 g0.7 lbDimensionsInput powerThe tablet operates on DC power, which can be supplied b

Graphics Mali400 MP2 Memory Supports 1-GB DDR3 Mass storage Supports an 8-GB Nand Flash drive Audio and video Integrated, forward-facing speaker One microphone Supports MP3, WAV, Flac, and 3GP audio formats 2.0-MP, autofocus rear-facing webcam 0.3-MP, fixed-focus front-facing webcam Supports MOV, MPEG4, VOB, FLV, DAT, MKV, and PMP video formats