Transcription
User Guide
2012 j2 Global Communications, Inc. All rights reserved.MyFax User GuideThis manual, as well as the software described in it, is furnished under license and may be used or copied only in accordance with the terms of such license. Thecontent of this manual if furnished for informational use only, is subject to change without notice, and should not be construed as a commitment by j2 GlobalCommunications, Inc. j2 Global Communications assumes no responsibility or liability for any errors or inaccuracies that may appear in this documentation.Except as permitted by such license, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means,electronic, mechanical, recording, or otherwise, without the prior written permission of j2 Global Communications, Inc.Any references to company names in screenshots are for demonstration purposes only and are not intended to refer to any actual organization.The MyFax logo is the registered trademark of j2 Global Communications, Inc. in the United States and/or other countries. Microsoft and Windows are eitherregistered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Apple, Mac, and Macintosh are trademarks of AppleComputer, Inc. registered in the United States and/or other countries. All other trademarks are the property of their respective owners.j2 Global Communications, Inc., 6922 Hollywood Boulevard, Los Angeles, California 90028, USA.
ContentsGetting StartedMyFax Customer SupportReceiving FaxesChanging Your Fax File Format PreferenceSending Faxes44557Sending a Fax by Email7Sending a Fax Online in MyFaxCentral8MyFaxCentral10Logging in to MyFaxCentral10Upgrading Your Service Plan10Changing your MyFax Password10Adding Another Fax Number11Viewing Your Usage and Fax Activity Logs11About the Billing Tab12About Your MyFaxCentral Inbox16About MyFax Mobile AppsMobile Faxing with your iPhone App2424Getting Help25Online Help25Phone Support25Supported File Types26
Chapter 1:Getting StartedWelcome to MyFax ! This MyFax User Guide provides comprehensive information about using your MyFaxservice. Your membership includes access to sophisticated fax management tools allowing you to easilyview faxes. There are two ways to access and use your MyFax account. Pick the method that fits you best:EmailYou may receive and send faxes directlythrough your email. To set this up, log intoMyFaxCentral and provide your emailaddresses. To send a fax, attach it to an emailand enter “[fax number]@myfax.com]” inthe To field.To set account preferences and manage youraccount, you'll need to log in to the MyFaxwebsite.MyFaxCentralMyFaxCentral is a full-featured onlineinterface that offers the ability to view andsend faxes.Log in at https://central.myfax.com/login andyou'll also have access to an online inboxwhere you can view and manage your faxes.MyFax Customer SupportMyFax Customer Support is available by email at [email protected]. Or, you can contact CustomerSupport by phone at 1 (866) 563-9212.MyFax User Guide
Chapter 2:Receiving FaxesWhen someone sends a fax to your MyFax number, it will arrive in your email inbox attached to an emailfrom MyFax. MyFax users can choose to receive faxes in one of the following file formats: PDF, which can be viewed with free Adobe Reader software, available for download athttp://get.adobe.com/reader/otherversionsTIF, which supports multi-page images and can be opened in many programs, including Imaging(the default Windows TIF viewer)Your faxes will also be delivered to MyFaxCentral so you can access your faxes online, even when you can'taccess your email.To view a fax received by email:1. Log in to your email account.2. Find and open the email message from MyFax [[email protected]].TIP: Add MyFax to your Contact list.3. Click on the attachment to open the fax.4. Note: Email address information is set up in your Receive Email Address(es) Account Preferences.To view a fax in MyFaxCentral:You may view your faxes online by logging in to your MyFaxCentral.1. Log in to MyFaxCentral.2. Click View Faxes.MyFaxCentral opens and displays the faxes in your Inbox folder.3. To preview only the first page, single-click the Subject of a fax in the list.4. To view full-screen in a tab, double-click the Subject of a fax in the list.5. To view faxes received by another fax number on your account, select that number from the list inthe top right corner of MyFaxCentral.Changing Your Fax File Format PreferenceCustomers can select their preferred file format for inbound fax delivery.MyFax User Guide
6Chapter 2Receiving FaxesTo change your fax file format preference:1. Log in to MyFaxCentral.2. Click UPDATE ACCOUNT.3. On the Preferences tab, in the Receive Fax Options section, click Edit.4. From the File Format list, choose the format in which to receive faxes: TIF or PDF.5. Click Update.MyFax User Guide
Chapter 3:Sending FaxesMyFax customers can send faxes in several convenient ways, including: By email By logging in to the MyFax website By mobile deviceAfter sending your fax, you'll receive a delivery receipt via email indicating either the successful delivery ofyour fax, or the reason for failure. A copy of each fax you send is saved in the Sent folder in MyFaxCentral,allowing you to review or resend faxes any time the need arises.Sending a Fax by EmailSending a fax is as easy as email. You can send a fax from any standard email program, or using a webbased email service like Yahoo or Gmail. Just create an email and then attach up to 10 files (18MB max)you want to fax. If you attach multiple files, MyFax will combine the files into one fax in the order they wereattached to the email.To send a fax by email:1. Open your email program and create a new email message.NOTE: You must send the email from an email address in your Send Email Addresses accountpreference.2. In the To field, enter the recipient’s fax number followed by @myfax.com.For example:To send to the US fax number 1 323 555 1234, type [email protected], where 1equals the country code, 323 the area code, and 5551234 equals the fax number.To send to the UK number 44 (0)20 7555 1234, type [email protected], where 44equals the country code, 207 the area code, and 5551234 equals the fax number.TIP: View a full list of Country Codes on the MyFax website at:https://central.myfax.com/help/dialingCodes.3. Attach up to 10 files you want to fax to your outgoing email message (maximum 18MB).4. To include a cover page, type the cover page text in the body of the email message.5. Send the email.MyFax User Guide
Chapter 38Sending FaxesSending a Fax Online in MyFaxCentralDon't have email access? You can also send faxes using Send a Fax in MyFaxCentral.To send a fax:1. Log in to MyFaxCentral.2. Click SEND FAXES.MyFax User Guide
9Chapter 3Sending Faxes3. In the popup window, type the Name of the recipient. Company Name is not required. If you'veadded Contacts to your MyFaxCentral Address Book, a list of matching Contacts appears as you type.Select a Contact and MyFax automatically fills out the recipient information using the Contactdetails.4. To access your MyFaxCentral Contacts directly, hold the pointer over Choose From Contacts untilthe list of contacts appears. Select a Contact and MyFax automatically fills out the recipientinformation using the Contact details.5. In the Select Fax To Country list, select the destination country.6. If you didn't select a Contact, type the Fax Number of the recipient.When sending to international numbers using MyFax, it isn't necessary to include the "0" before thefax number.For example, if you wanted to send a fax to the UK number (0) 20 7555 1234, you would selectUnited Kingdom from the Select Fax To Country list and type 2075551234 after the pre-filledcountry code in the Fax Number box.7. To include a cover page, check the Include Cover Page box, then type the Subject and Messagein the boxes provided.8. To select a document to fax, click Browse, select a file on your computer, and then click OK.The name of your document appears in the Attachments field (Repeat to add up to 10documents/18MB max).9. Optional: Type a Reference ID number to use as your own reference of the fax sent. It will beincluded in all email notifications related to the fax.10. Optional: From the Send Receipt list, select the email address for send receipt delivery (otherwise,the receipt will be sent to the Default Send Address set in your Account Preferences).11. From the Select Quality list, select a resolution for your fax.Note: Due to the increased time it could take for the fax job to complete, selecting a higher resolutioncould result in greater fees.12. Click Send Fax.MyFax User Guide
Chapter 4:MyFaxCentralMyFaxCentral is an online resource that provides tools to view, edit and send faxes, change your usersettings, update your billing details, view usage reports and more.Logging in to MyFaxCentral1. Go to https://central.myfax.com/login.2. Enter your MyFax Number and Password in the fields provided. For example: To log in using the US/Canada number 1 323 555 1234, type 13235551234. To log in using the UK number 44 (0)20 7555 1234, type 442075551234.If you have trouble logging in, click the FORGOT PASSWORD tab for help.Upgrading Your Service PlanUpgrade your MyFax service plan to get more value and save more money! You can upgrade your planfrom monthly to annual. For additional upgrade options, contact Customer Support.To upgrade your service plan:1. Log in to MyFaxCentral.2. Click UPDATE ACCOUNT.3. Click the Preferences tab.4. Beside the Current Plan section, click Upgrade.Note: The Upgrade button only displays for certain service plans. If the button does not appear foryou, please contact Customer Support.5. Select an upgrade option, then click Yes. Switch me to the above plan now!Changing your MyFax PasswordMyFax automatically creates a password for your account during signup, but for security purposes youshould change the password after your first login.Passwords must follow these security guidelines: minimum 4 alphanumeric characters (maximum 20)MyFax User Guide
11Chapter 4MyFaxCentral may contain any of the following punctuation: ! @ # % & * ( ) { } [ ] ; : ?NOTE: Your password is shared by all fax numbers on your account.To change your password:1. Log in to MyFaxCentral.2. Click UPDATE ACCOUNT.3. Click the Profile tab.4. In the Password section, click Edit.5. Enter your Current Password, the New Password, and Confirm Password, then click Update.Adding Another Fax NumberAdding another fax number to your MyFax account is convenient and affordable. With multiple faxnumbers on the same account, you can manage your personal and business life in one place.To add another fax number:1. Log in to MyFaxCentral.2. Click UPDATE ACCOUNT.3. Click the Preferences tab.4. Beside the Current Plan section, click Add a Number.5. Search for and select the area code for your new fax number, then click Continue.6. Click ADD A NUMBER.Viewing Your Usage and Fax Activity LogsTo view a summary of fax usage for designated billing periods, and detailed usage logs for each of your faxnumbers, navigate to the Usage tab by clicking UPDATE ACCOUNT anywhere in MyFaxCentral.On the Usage tab, you'll see a summary table with the following information:Current PlanDisplays the current MyFax service plan foryour account.ReceivingFaxesDisplays the number of fax pages receivedMyFax User Guide
12Chapter 4MyFaxCentralsince the start of the billing cycle (showsreceived usage for a single fax number onyour MyFax account).SendingFaxesDisplays the number of fax pages sent sincethe start of the billing cycle (shows sent usagefor your entire MyFax account).StorageDisplays the time period for which faxes will bestored in MyFaxCentral.NOTE: If you have multiple fax numbers linked to your account, the usage summary table displaysinbound fax usage for a single fax number on your account. To display usage for another number, selectthe number in the MyFax Number(s) list in the top right corner.To view detailed sent and received fax activity logs:1. Log in to MyFaxCentral.2. Click Update Account.3. Click the Usage tab.4. Click Activity Log beside the type of log you'd like to view: Receiving Faxes for faxes you'vereceived, Sending Faxes for faxes you've sent.5. The logs page displays a list of fax activity, including details of the Date, number of Pages, Durationand From (sender's fax number).6. To display activity for a date range, select From and To dates, then click Go.7. To display activity logs for a different fax number on your account, select a number in the MyFaxNumber(s) list in the top right corner.About the Billing TabTo edit billing and payment information for your account, click UPDATE ACCOUNT anywhere inMyFaxCentral, then click the Billing tab.MyFax User Guide
13Chapter 4MyFaxCentralFrom the Billing tab you can:Edit your Credit CardinformationChange a card number, update an expiration date, or edityour billing address.Add a Default Credit CardCustomers on a monthly invoice billing plan can switch tocredit card billing by adding a default credit card forautomated payments.Add an Alternate CreditCardAdd an alternate credit card to ensure continued serviceshould your default card expire, or become lost or stolen.Change your BillingStatement preferenceTurn delivery of Billing Statements by email on or off.Change your UsageBalance settingsChange your Usage Balance reorder amount (the amountcharged to your credit card to cover costs associated withusage above that included with your plan).View a Billing SummaryView current and past Billing Summary statements.Adding a Default Credit Card (switch from invoice billing)If you're currently on a monthly invoice billing plan, you can switch to automated billing by adding a defaultcredit card. After adding a default credit card, that card will be charged for your subscription and usage feesaccording to your plan.To add a default credit card:1. Log in to MyFaxCentral.2. Click UPDATE ACCOUNT.3. Click the Billing tab.4. In the Default Credit Card section, click Add.5. Enter the information for your credit card.6. Click Update.MyFax User Guide
14Chapter 4MyFaxCentralAdding an Alternate Credit CardIf you are on automated credit card billing, you can add up to two alternate credit cards to ensurecontinued service should your default card expire, or become lost or stolen.To add an alternate credit card:1. Log in to MyFaxCentral.2. Click UPDATE ACCOUNT .3. Click the Billing tab.4. In the Alternate Credit Cards section, click Add (for your first alternate card) or Add More (foryour second alternate card).5. Enter the information for your alternate credit card.6. Click Update.Changing Your Billing Statements PreferenceIf your Billing Statement preference is turned on, you will receive a billing statement via email with detailsregarding your subscription charge to your credit card (monthly or annual, based on your service plan).To turn Billing Statements on or off:1. Log in to MyFaxCentral.2. Click UPDATE ACCOUNT.3. Click the Billing tab.4. In the Billing Statement section, click Edit.5. Select Yes (on) or No (off).6. Click Update.Viewing Your Billing SummaryVisit the Billing Summary page to see your past MyFax billing history. Select to see a list of all activity, orbilling for a specific date range.MyFax User Guide
15Chapter 4MyFaxCentralTo view your Billing Summary:1. Log in to MyFaxCentral.2. Click UPDATE ACCOUNT.3. Click the Billing tab.4. Beside the Subscription Rate section, click Billing Statement.5. The Billing Summary page lists your full billing history.6. To display history for a date range, select From and To dates, then click Go.Editing the Usage Balance SettingsYour MyFax plan may include free inbound or outbound fax pages as part of the subscription fee; however,usage exceeding amounts included with your plans is extra and is billed separately. For this purpose, MyFaxmaintains a pre-paid Usage Balance. If your usage exceeds the amount included in your plan, MyFaxdeducts the extra usage cost from your Usage Balance.To help ensure you have continued service, MyFax automatically replenishes your Usage Balance when theamount drops below 2.00. The amount charged to your credit card to replenish your Usage Balance isdetermined by the Reorder Amount preference. The Reorder Amount is added to your remaining UsageBalance.For example, if your Reorder Amount is set to 10, MyFax will automatically charge 10 to your credit cardand add that 10 to your Usage Balance, whenever the Usage Balance drops below 2.00.You can view your current Usage Balance and set the Reorder Amount from the Billing tab.To edit your Usage Balance settings:1. Log in to MyFaxCentral.2. Click UPDATE ACCOUNT.3. Click the Billing tab.4. The Usage Balance section displays your current balance.5. To edit the reorder amount, in the Usage Balance section, click Edit.6. In the Select a New Reorder Amount list, select a dollar value (the minimum is 10.00).NOTE: If you regularly send or receive a substantial amount of faxes, you may wish to set a higherReorder Amount. This will help reduce the number of separate reorder charges on your monthlycredit card statement.7. Click Update.MyFax User Guide
Chapter 416MyFaxCentralAbout Your MyFaxCentral InboxMyFaxCentral contains an inbox where you can access your stored faxes that you've sent and received.From MyFaxCentral, you can also view, forward, and resend your stored faxes. MyFaxCentral also offers anextensive set of tools to help manage your stored faxes. Since MyFaxCentral is online, you can access yourfaxes anytime, anywhere you have a connection to the internet.From MyFaxCentral, you can: View faxes you've sent or received Forward a fax via email Resend a fax Download a fax Organize your faxes Search for faxes Work with your Contact listThe MyFaxCentral InterfaceMyFaxCentral is divided into different panels, each with a specific purpose. Some panels also include atoolbar that provides access to additional MyFaxCentral tools. The image below identifies the elements ofthe MyFaxCentral interface:MyFax User Guide
17Chapter 4MyFaxCentralHere's a summary describing what each part of your MyFaxCentral Inbox does:Folders PanelDisplays the list of folders associated with your MyFaxaccount.Folders ToolbarContains tools that help you manage your MyFaxCentralfolders.Search BoxAllows you to search your faxes.Message ListDisplays the list of messages in the folder selected in theFolders Panel.Message PreviewPaneDisplays the first page of the fax selected in the Message List.MyFaxCentralToolbarContains tools for organizing and working with faxes.MyFax User Guide
18Chapter 4MyFaxCentralTag PanelAllows you to add or edit tags applied to a fax.MyFax NumberSelectorAllows you to display faxes from other fax numbers on yourMyFax account.MyFax emailConnects to the free MyFax email service included with youraccount.Viewing a Received FaxFaxes received at your MyFax number will arrive in your email inbox attached to an email from MyFax. Acopy of the fax will also be delivered to your MyFaxCentral inbox so you can access your faxes online, evenwhen you can't access your email.To view a received fax in MyFaxCentral:1. Log in to MyFaxCentral.2. Click View Faxes.MyFaxCentral opens and displays the faxes in your Inbox folder.3. To preview only the first page, single-click the Subject of a fax in the list.4. To view full-screen in a tab, double-click the Subject of a fax in the list.5. To view faxes received by another fax number on your account, select that number from the list inthe top right corner of MyFaxCentral.To view a fax you received via email:1. Log in to your email account.2. Find and open the email message from MyFax [[email protected]].3. Click on the attachment to open the fax.Viewing a Sent FaxMyFax saves a copy of each fax sent from your MyFax number in the Sent folder in MyFaxCentral. You canview your sent faxes any time just by logging in and checking in MyFaxCentral.MyFax User Guide
19Chapter 4MyFaxCentralTo view a sent fax in MyFaxCentral:1. Log in to MyFaxCentral.2. Click VIEW FAXES.3. In the MyFaxCentral Folders pane, double-click the Sent folder.MyFaxCentral displays your sent faxes in the Message List.4. To preview only the fist page, single-click the Subject of a fax in the list.5. To view full-screen in a tab, double-click the Subject of a fax in the list.Forwarding a FaxMyFaxCentral makes it easy to forward a copy of a fax you've sent or received. You can choose to forwardthe fax via fax or email.To forward a fax via fax:1. Log in to MyFaxCentral.2. Click VIEW FAXES.3. In MyFaxCentral, check the box beside the fax you would like to forward.4. Click Fax in the MyFaxCentral toolbar.5. Fill out the Send a Fax form (for help, see Sending Faxes), and then click Send Fax.NOTE: Your original fax will automatically be added as an attachment in the Send a Fax form. If youforward multiple faxes, each will be added as a separate attachment.To forward a fax via email:1. Log in to MyFaxCentral.2. Click VIEW FAXES.3. In MyFaxCentral, check the box beside the fax you would like to forward.NOTE: If you forward multiple faxes, each will be sent in a separate email.4. Click Forward in the MyFaxCentral toolbar.5. In the Forward Faxes popup, enter the destination email address in the box provided, and thenclick Forward.MyFax User Guide
20Chapter 4MyFaxCentralResending a FaxMyFaxCentral makes it easy to fax a copy of a fax you've sent or received.To resend a fax:1. Log in to MyFaxCentral.2. Click VIEW FAXES.3. In MyFaxCentral, check the box next to the fax you'd like to resend4. Click Fax in the MyFaxCentral toolbar.5. Fill out the Send a Fax form (for help, see Sending Faxes), and then click Send Fax.NOTE: Your original fax will automatically be added as an attachment in the Send a Fax form.Working with Contacts in MyFaxCentralContacts is your MyFaxCentral address book. Store the name and fax number of people you fax frequentlyas Contacts to make sending faxes quicker and easier. When sending a fax through MyFaxCentral, select aContact and MyFax uses the information to automatically fill in the Send a Fax form and cover page. Youcan also import contacts from AOL, Comcast, Gmail, Hotmail, Outlook and Yahoo.To view, add, or edit your Contacts:1. Log in to MyFaxCentral.2. Click VIEW FAXES.3. Click the Contacts tab at the top of MyFaxCentral.Your Contacts are listed alphabetically.4. To add a new Contact, click Add, enter the contact information, and then click Save.5. To edit a Contact, select the contact, click Edit to revise the contact information and then click Save.Importing and Exporting ContactsMyFax makes it easy to import contacts from outside address books into your MyFaxCentral Contacts. Youcan import contacts in CSV format from Outlook, Gmail, Yahoo, AOL, Hotmail, and Comcast. You can alsoexport your MyFax Contacts to a standard CSV file for backup, or for use in another address book.Before you can import your contacts, you'll need to export to CSV from the outside address book. Pleaserefer to the documentation for your address book for assistance.MyFax User Guide
21Chapter 4MyFaxCentralTo import contacts into MyFax:1. Log in to MyFaxCentral.2. Click VIEW FAXES.3. In MyFaxCentral, click the Contacts tab.4. Click Import in the MyFaxCentral toolbar.5. Browse your computer for the CSV file, and then click Import.To export your MyFax contacts:1. Log in to MyFaxCentral.2. Click VIEW FAXES.3. In MyFaxCentral, click the Contacts tab.4. Click Export in the MyFaxCentral toolbar.5. In the confirmation popup, click Export to save the file to your computer.Safari users should option-click Export to save the file.Organizing Your FaxesMyFaxCentral provides a number of tools to help organize your sent and received faxes. UsingMyFaxCentral, you can move or delete faxes, add tags to your faxes, or search your faxes.To move a fax to another folder:1. Log in to MyFaxCentral.2. Click VIEW FAXES.3. Check the box next to the fax(es) you'd like to move, and then click Move in the MyFaxCentral toolbar.4. In the list of folders that appears, click the destination folder name.NOTE: You can't move faxes into or out of the Sent folder.To delete a fax:1. Log in to MyFaxCentral.2. Click VIEW FAXES.MyFax User Guide
22Chapter 4MyFaxCentral3. Check the box next to the fax(es) you'd like to delete, and then click Delete in the MyFaxCentral toolbar.4. At the Delete confirmation, click Yes.NOTE: Faxes deleted from MyFaxCentral cannot be recovered from the Trash folder.Working with MyFaxCentral FoldersMyFaxCentral Folders help you manage your faxes. Sort your received faxes into folders for quick retrieval.MyFaxCentral provides a number of system folders, but you can also create your own custom folders.By default, you'll always have the following folders available in MyFaxCentral:INBOXContains all inbound faxesSentContains a copy of each fax sent from your account (forall numbers in your account)TrashContains faxes you've moved to the trash folder fromother MyFaxCentral folders.NOTE: This folder is not a traditional Trash folder.Deleted faxes are not placed in the Trash folder andcannot be recovered.The Sent folder displays the sent faxes for all the fax numbers on your account, while the other systemfolders show faxes only for a single fax number. To view faxes for another number, select that numberfrom the list in the top right corner of MyFaxCentral.NOTE: The system folders INBOX, Sent and Trash cannot be deleted or renamed.To create a new folder:1. Log in to MyFaxCentral.2. Click VIEW FAXES.3. In the MyFaxCentral Folders panel toolbar, click New.4. Type a folder name in the Enter the new folder name box, and then click Create Folder.MyFax User Guide
23Chapter 4MyFaxCentralTo rename a folder:1. Log in to MyFaxCentral.2. Click VIEW FAXES.3. In the MyFaxCentral Folders panel toolbar, right-click the folder you'd like to rename, and then clickRename.4. Type a folder name in the Enter the new folder name box, and then click Rename Folder.To delete a folder:1. Log in to MyFaxCentral.2. Click VIEW FAXES3. In the MyFaxCentral Folders panel toolbar, right-click the folder you'd like to delete, and then clickDelete Folder.4. At the Delete Folder confirmation, click YesMyFax User Guide
24Chapter 5About MyFax Mobile AppsChapter 5:About MyFax Mobile AppsSend and receive Faxes with your iPhone! The MyFax Mobile Apps allow you to compose, view, send andreceive faxes right from your mobile device.Mobile Faxing with your iPhone AppSend and receive Faxes with your iPhone. Enter the recipient's name and fax number, or look it up in yourContact Book. Use your default cover page, or select a new cover page on the fly. Type fax pages right onyour iPhone, or take a picture of a page using your iPhone's camera. You can also choose photos from thePhoto Album. Send up to 8 pages in a single fax, plus the cover page.View the status of your sent faxes (Pending, Successful, or Failed), including those sent by email or fromthe MyFax online website. Faxes sent from the iPhone are highlighted with a colored icon.Receive faxes with your MyFax account without having to log in to the website or dig through your emails.List your faxes, and see which ones are new. View your faxes, and get Fax Details like sender CSID, dateand time received, and number of pages!Download the MyFax App for free from the Apple App Store or log in to your iTunes account and search forMyFax in the App Store.MyFax User Guide
Chapter 6:Getting HelpMyFax is committed to providing a variety of helpful resources to support your needs.Online HelpLog in to My Account. Click Help to browse our Online Help Center, where you'll find a list of FrequentlyAsked Questions (FAQs) for quick answers to common questions. Click Contact MyFax for a list ofcustomer support numbers in the U.S. and around the world.Phone SupportMyFax includes 24/7 phone support. You can contact Customer Support by phone at 1 (866) 563-9212.You may also contact MyFax by mail at:MyFax Customer Relationsj2 Global Communications6922 Hollywood Blvd., 5th floorLos Angeles, CA 90028USAMyFax User Guide
Appendix A:Supported File TypesMyFax software works with just about any major computer application file, which means that you can sendall the file types listed below from your computer to any fax machine.Document TypeVersionsExtensionsAdobe Portable DocumentFormat (PDF)All VersionsPDFAdobe PostscriptAll VersionsPSAdobe Photoshopv. 3.0 and abovePSDAmiga Interchange File Format(IFF)Raster Bitmap onlyIFFCAD Drawing Exchange Format(DXF)All AutoCad compatible versionsDXFComma Separated ValuesFormatAll VersionsCSVCompuserve GraphicsInterchange FormatGIF87a, GIF89aGIFCorel Presentationsa Slide Showv. 96 and aboveSHWCorel WordPerfectv. 5.x. 6, 7, 8, 9WPD, WP5, WP6jConnect Messenger DocumentFormatj2 MessengerJFXEncapsulated PostscriptAll VersionsEPSHypertext Markup LanguageHTML only with base href tag requiredHTML, HTMJoint Photography Experts Group(JEPG)All VersionsJPG, JPEGLotus 1-2-3v. 2, 3, 4, 5, 96, 97, 9.x123, WK1, WK3,WK4Lotus Word Prov. 96, 97, 9.xLWPMicrosoft Excelv.4, v 5, 95, 97, 2000, 2003, 2007XLS, XLSXMicrosoft PowerPointv. 97, 2000, 2003, 2007PPT, PPTXMicrosoft Publisherv. 97, 2000, 2002, 2003, 2007PUBMicrosoft Windows WriteAll VersionsWRIMicrosoft WordWin: v. 97, 2000, 2003, 2007 Mac: v. 4,5.x, 95, 98DOC, DOCXMicrosoft Word TemplateWin: v 97, 2000, 2003, 2007 Mac: v. 4,5.x, 95, 98DOT, DOTXMicrosoft Works Word Processorv. 4.x, 5, 6, 7, 8.x, 9WPSOpenDocument DrawingAll VersionsODGMyFax User Guide
27Chapter 7Supported File TypesOpenDocument PresentationAll VersionsODPOpenDocument SpreadsheetAll VersionsODSOpenDocument TextAll VersionsODTPC Paintbrush Graphics (PCX)All VersionsPCXPlain TextAll VersionsTXT, DOC, L
MyFaxUserGuide Chapter1: GettingStarted WelcometoMyFax naboutusingyourMyFax service .
