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Brady 360 5-Year Warranty forBenchtop Printing Systemsrev 4-1-2022This Brady 360 5-Year Printer Warranty for Benchtop Printers ("Warranty") is made by and between the originalend user company (the “Company” or “end user”) of the covered printer and Brady Worldwide, Inc. This Warrantyconstitutes the entire agreement between Company and Brady with respect to the subject matter hereof and itspecifically supersedes all prior or contemporaneous agreements, arrangements, representations andcommunications , whether oral or written regarding its subject matter, including without limitation quotations,acceptance or acknowledgement forms which add to, vary from, or conflict with the terms of this Agreement.Any changes made to this Agreement by Company are null and void.This Brady 360 5 Year Printer Warranty for Benchtop Printing Systems comes standard and at no charge to the customer onthe following products in all optional configurations except refurbished models: BBP 12 Label PrinterBBP 30 Label PrinterBBP 31 Label PrinterBBP 33 Label PrinterBBP 35 Label PrinterBBP 37 Label PrinterBBP 85 Label PrinterBBP 72 Label PrinterBSP 31 Label Attachment Systemi3300 Industrial Label Printeri5100 Industrial Label Printeri5300 Industrial Label Printeri7100 Industrial Label PrinterIP Series PrinterS3000 Label PrinterS3100 Label PrinterPR Plus Series PrintersOther Brady printers not listed here (including portable printers, applicator systems and any refurbished models) are coveredunder separate warranty terms and have different years of coverage.1. LIMITED WARRANTY.A. Warranty and Warranty Periods. Brady warrants only to the original end user that products and parts set forth below willbe free from defects in material and workmanship from the date of purchase for the applicable warranty periods set forth below:PRODUCT OR PARTAPPLICABLE WARRANTY PERIODPRINTER (excluding specific parts listed below)5 YEARSTHERMAL PRINT HEADS5 YEARS or 3,000,000 LINEAR INCHES OF USE (whichever comes first)Limit: 1 print head per covered printerWEARABLE PARTSNOT COVEREDSPARE PARTS INCLUDED IN REPAIRS3 MONTHSACCESSORIES3 MONTHSB. Print Heads. The thermal print head warranty is valid only if a Brady approved thermal label media is used, as defined inthe Brady list of approved thermal/thermal transfer media in use at the time of the warranty claim, a copy of which is availablefrom Brady upon request. Failure to use Brady-approved media voids the thermal print head warranty. Print head warranty,including thermal print head, does not cover print heads that have been misused, altered, neglected, handled carelessly, ordamaged due to improper cleaning or unauthorized repairs.C. Wearable Parts. Wearable parts vary by printer model and include, but are not limited to, print rollers, cutting blades, beltsand batteries (internal & user-installable). The print head is a wearable part and is covered under a separate clause in thiswarranty. Brady tech support can confirm any additional wear parts that may apply to a specific printer model.D. Additional Coverage Benefits. In addition to the Limited Warranty provided in the Section 1A, coverage also includes thefollowing additional items pursuant to the terms contained herein:1. Free loaner printer availability during any depot repair service of covered printer. Loaner printer will ship out sameday if requested before 12:00PM Central Time.2. One (1) free Brady 360 Stress-Free Setup Service per covered printer.3. One (1) free Brady 360 Preventive Maintenance Service per covered printer during the first 12 months of warrantycoverage period4. For Central and South America and parts of Mexico and Canada: Restrictions apply and/or services may not beoffered and are excluded from coverage—contact local Brady office for details-1-
E.What May Void Warranty. This Limited Warranty shall be null and void in the following circumstances:1. Modification or repair of any covered product or part by the end user or anyone other than an authorized Bradyservice provider; or2. Improper use or installation, or3. Failure to provide reasonable expectation of care of the printer including, but not limited to, regular cleaning of theprint head and printer by the end user or third party; or4. Damage by accident or neglect, of any covered product or part by the end user or any third party; or5. Failure of the end user or any third party to exercise caution to protect any covered product or part from electrostaticdischarge, adverse temperature and humidity conditions, or physical abuse; or6. Failure by the end user or any third party to use Brady print heads or other parts; or7. Failure by the end user or any third party to use only Brady ribbons and media if use of such causes or contributesto the damage for which warranty service is sought; or8. Failure by the end user to follow the Return Authorization Repair Process set forth below.F.Repair Process. In order to avail itself of this Limited Warranty, and as a condition precedent thereto, end user must:1. Obtain a return authorization (“RA”) from Brady, which will include an RA number that must be prominently displayedon the outside of the shipping container. Returns without an RA number will be rejected by Brady and immediatelyreturned to end user, freight collect.2. Ship the items being returned to Brady, freight prepaid, together with a written description of the claimed defect.3. Pack the items being returned in the original packing carton or equivalent. Damage in transit is end user’sresponsibility and may be cause to void the warranty claim.G. Transportation Costs. For covered products, Brady will pay freight only to return product to end user and will ship via samemethod by which end user shipped covered product to Brady. However if Brady determines in the exercise of its reasonable butsole discretion that the product or part returned for warranty service is not defective, or does not otherwise qualify for warrantyservice, end user shall be liable for all costs of handling and transportation. For Brady coverage of shipping costs as outlinedabove for covered products or loaners, Company must use the method and account number provided by Brady Technicalsupport. Shipping by any method other than by such method approved by Brady or shipping paid for by Company will not bepaid for by Brady. Standard ground shipping methods will be used in all cases EXCEPT upon the prior request of Company toship the loaner printer via overnight shipping.For Central and South America and parts of Mexico and Canada: restrictions apply and transportation policy may differ from that stated herein—contact local Bradyoffice for details.H. Brady’s Obligation Under Warranty & Disclaimer of all other Warranties. Brady’s sole obligation under the abovewarranty shall be to repair or replace products and parts during the warranty period. Brady does not assume responsibility fordelays in replacement or repair of products or parts. Products and parts repaired or replaced by Brady under warranty shall bewarranted for the balance of the original warranty period or ninety (90) days, whichever is longer. NO OTHER WARRANTIES,EXPRESS OR IMPLIED, ARE GIVEN, AND BRADY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING ANDWITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULARPURPOSE. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitations may notapply to particular end users.I. Limitations. No salesperson, representative, or agent of Brady is authorized to make any guarantee, warranty orrepresentation that contradicts the terms contained in this Limited Warranty. Any waiver, alteration, addition, or modification tothe warranties contained herein must be in writing and signed by an executive officer of Brady to be valid, binding, andenforceable. The Limited Warranty shall not apply to the use or compatibility of any Brady product or part with other equipment.All statements, technical information, or recommendations relating to the products or parts are based upon tests believed to bereliable, but do not constitute a guaranty or warranty. BRADY SHALL NOT UNDER ANY CIRCUMSTANCES WHATSOEVERBE LIABLE TO ANY PARTY FOR LOSS OF PROFITS, DIMUNITION OF GOOD WILL, OR ANY OTHER SPECIAL,CONSEQUENTIAL, PUNITIVE, OR INCIDENTAL DAMAGES WHATSOEVER WITH RESPECT TO ANY CLAIM INCONNECTION WITH BRADY PRODUCTS AND/OR PARTS. Brady’s maximum liability for warranty claims is limited to theinvoice price of the product claimed defective. Some jurisdictions do not allow the exclusion or limitation of incidental orconsequential damages, so the above limitation or exclusion may not apply to particular end users, but, in such event, all otherterms and conditions of this Limited Warranty shall remain in full force and effect.-2-
2. LOANER PRINTER USAGE. In the event there is a warranty claim made pursuant to the terms of this Agreement, ifneeded Company may request the use of a loaner printer pursuant to the following:a. Dispatch of Loaner Printer. If it is determined, in Brady's sole discretion, that a Company’s Printer is in need of adepot repair after Brady Technical Support tried to correct an issue with due diligence over the phone; Companymay request a loaner printer from Brady Technical Support. If a loaner request is made before 12:00PM CST, aloaner printer may be shipped out the same day that such request is made. If the request for a loaner printer ismade after 12:00PM CST, a loaner printer will be shipped the following business day. Upon request by Company,loaner printer will be dispatched during scheduled preventative maintenance service. All loaner printers will ship viastandard ground shipping.b. Loaner Printer Configuration. Loaner printers will ship with default settings and power cord only. The loaner sentwill be the base model version of the covered printer with no additional accessories or optional “bolt-ons”c. Use of Loaner Printer. Company will be responsible for any repair costs associated with negligence, misuse orabuse of the loaner printer.d. Return of Loaner Printer to Brady. Company will be responsible for return shipping of loaner unit at Brady’sexpense. Loaner must be returned in original packaging and the power cord must be included. Printer loaner mustbe shipped to Brady within three (3) working days of receipt of Company's repaired printer. In the event of a latereturn, Company may be charged at Brady's then current Printer rental rate.For Central and South America and parts of Mexico: restrictions apply and/or this service may not be offered and is excluded from the warranty—contact local Brady office for details.3. BRADY 360 STRESS FREE SYSTEM SETUP. Brady 360 Stress Free System Setup is an over the phone basic setupand orientation service available through Brady’s Technical Support department in certain countries. This service can beobtained by using the Contacting Brady Tech Support chart in section 5 of this warranty document.For Central and South America: restrictions apply and/or this service may not be offered and is excluded from this warranty—contact local Brady office for details.4. BRADY 360 PREVENTIVE MAINTENANCE SERVICE. Brady 360 Preventive Maintenance Service is availablethrough Brady’s Technical Support department in certain countries. Company will be responsible for scheduling the preventativemaintenance service. Each Company printer that is covered is eligible for only one free preventative maintenance service withinthe term of the Agreement. The preventative maintenance service includes the following:a.b.c.d.e.f.g.Loaner printer use during preventative maintenance upon Company request (see Loaner Printer Usage section)Evaluation of printer performancePrint head balance and calibrationPrint head cleaningGeneral printer cleaningReplacement of common wearable parts (excluding print head)Printer firmware upgrades to current version (extra charge subject to approval from Company for any firmwareupgrades which require a concurrent mechanical upgrade)This service is available free of charge under the warranty provided it is scheduled in the first 12 months from the date of the enduser purchase of the covered printer. Brady may, in its sole discretion, perform the preventative maintenance service before the12th month from the invoice date if Company's covered product is already at Brady for repair service. If Company desires toschedule preventative maintenance past the 12th month from purchase normal fees will apply—contact BradyTechnical Supportin your area.For Central and South America and parts of Mexico: restrictions apply and/or this service may not be offered and is excluded from this warranty—contact local Bradyoffice for details.5. CONTACTING BRADY TECHNICAL SUPPORT. Brady Technical support may be contacted by phone or email. The chartbelow is subject to change. Certain countries may be excluded from tech support and/or the provisions of this Warranty;contact Brady for details.CountryUnited StatesTelephone1-800-643-8766eMailtech [email protected] CST, M-FCanada1-800-263-6179bradycanada [email protected]:30am-3:30pm CST, M-FMexico (Tijuana)1-800-643-8766 or1-800 212-8181soporte [email protected] CST, M-FMexico (other areas)1-800-212-8181soporte [email protected] CST, M-FCentral America1-866-748-4424soporte [email protected] CST, M-FBrazil 55 11 4166-1500 ext [email protected] CST, M-FRest of South America1-866-748-4424soporte [email protected] CST, M-FCaribbean1-866-748-4424soporte [email protected] CST, M-F-3-
6. LIMITATION OF LIABILITY. In no event shall Brady be liable to Company or any other third party for special, indirect,incidental, consequential or punitive damages of any kind or nature whatsoever, whether arising under contract, warranty, or tort(including negligence and strict liability) or any other theory of liability even if the possibility of such damages were disclosed toBrady or could have reasonably been foreseen by Brady. Brady's liability under this Agreement shall never exceed the feesreceived by Brady from Company. The limitations specified in this Section 7 will survive and apply even if any limited remedyspecified in the Agreement is found to have failed of its essential purpose.7. GOVERNING LAW. This Agreement is governed by the laws of the State of Wisconsin without regarding to the conflict oflaws. The parties acknowledge and agree that this Agreement does not relate to the sale of good and will not be governed eitherby either the Uniform Commercial Code or the United Nations Convention on Contracts for the International Sale of Goods. Anydisputes, claims or controversies arising under or relating to this Warranty shall be determined by binding arbitration. Thearbitration shall be administered by the American Arbitration association (“AAA”) and shall be conducted by a single, neutralarbitrator selected by mutual agreement of the parties. The arbitration shall take place in Milwaukee, Wisconsin. All fees andexpenses of the arbitration shall be borne by the parties equally, however, each party shall bear the expense of its own counsel,experts, witnesses, and preparation and presentation of proof. Under no circumstances may the arbitrator have the power toaward consequential, incidental, special, indirect or punitive damages.8. FORCE MAJEURE. Other than for payment, neither party shall be liable for delays in performance or nonperformance inwhole or in part due to any causes that are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts ofgovernment or other similar causes.9. SEVERABILITY. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, theremaining provisions of this Agreement shall remain in full force and effect.-4-
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This Brady 360 5 Year Printer Warranty for Benchtop Printing Systems comes standard and at no charge to the customer on the following products in all optional configurations except refurbished models: Other Brady printers not listed here (including portable printers, applicator systems and any refurbished models) are covered . PR Plus .
