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PANDEMIC RESPONSESupporting our customers, team members and communities during COVID-19BUSINESS CONTINUITY ENGAGEMENT Hurricane Michael devastated the Alabama/Florida coast in 2018. The Mexico City Beach branch wasdamaged and had to be completely rebuilt. Centennial Bank used the mobile Interactive Teller Machine(ITM) to provide services to the disaster area until the branch could be reopened in 2020. The small,coastal community was without any bank and the mobile ITM was a great resource for a community inneed. The ITM provided a “real-time teller” to the customers and allowed for services such as checkcashing, loan payments, transfers and more. Crisis Communications Team (CCT) was created and activatedfor response and recovery efforts. Satellite phones were purchased to ensure communicationsafter disasters. In 2019, the CEN-SAFE Hotline was created. This emergencyhotline was born out of the need for communication after arecent hurricane hit Florida. This useful tool can be used foremployees to ‘mark themselves safe’ as well as to retrieveimportant information from the bank.EMPLOYEE HIGHLIGHTSTORI WHITEBusiness Continuity Program Manager, Conway ARTori started at the bank in 2017 as the business continuity specialist, when the businesscontinuity program was first developed. After a year in that position, she was promotedto business continuity program manager and added another specialist to the department.She has been business continuity program manager for over two years and gone throughmany hurricanes, tornadoes, floods, and now a global pandemic with the bank. Tori’s workhas helped to ensure that no matter what the circumstances, Centennial could continue toserve people, especially in times of need.Kevin Bartholomew, Centennial Bank's chief information officer, says: "2020 gave us nearlyevery disaster possible between the pandemic, civil unrest, hurricanes, and a tornado.Tori was there to lead Centennial Bank through it all by coordinating & communicating theresponse to these events and never shied away from the pressure. Remarkably, in the middleof the chaos, she implemented a software package, further improving our business continuity process. Tori really showed hervalue to the organization in 2020."Tori reflected on the many challenges 2020 brought throughout the year, the biggestbeing COVID-19:“I am thankful to have had the opportunity to facilitate our response during such a difficult year, but none of it would have beenpossible without hardworking and reliable team members. After Hurricane Michael, I was amazed at the dedication and supportshown by all the bank employees. I was honored to work alongside them and help coordinate our recovery efforts.”7

COMMUNITY ENGAGEMENTVOLUNTEER OF THE YEARNICHOLAS WORDENCommercial Loan Officer, Punta Gorda, FLNicolas Worden started with Centennial Bank in October of 2018, and has worked in thebanking /lending Industry since 2005. Worden volunteers with nine community organizations.He is the board president for Boys and Girls Clubs of Charlotte County, the vice presidentfor the North Port Area Little League Board of Directors, and a chair of the CommunityEconomic Development Advisory Board, City of North Port, in addition to his othervolunteer work.As the son of a retired school teacher, Nicholas learned while growing up how important itis to invest in the youth of your community. He also believes that to make an impact, youhave to be involved and not simply be a place holder. Nicholas said,“When you have a great support teamlike I do at the Punta Gorda Branch, ithelps you achieve great results.”We’re honored to have Nicholas as part of theCentennial Bank family. And we can’t wait to seehow he continues to have an impact on thecommunities he serves. Thank you, Nicholas!“The Boys and Girls Clubs of Charlotte County want toTHANK Centennial Bank for getting us through the PaycheckProtection Program process! The bank’s staff (especially NicholasWorden) was on top of the entire process from application toclosing. Centennial Bank’s efforts will help us continue providinggreat futures for the kids in Charlotte County!”– Lynn Dorler, Executive Director,Boys & Girls Clubs of Charlotte County, Port Charlotte, FLGreenPath Financial Wellness partners with Centennial Bank customers andemployees to provide our customers with virtual workshops in homebuyer'seducation and identity theft.Step Up for Students administersscholarships for lower-income families,children with special needs, studentswho are bullied or victims of violenceand those that may struggle withreading. Centennial Bank is a proudpartner in this program through theFlorida Tax Credit Scholarship Programin the amount of 500,000 in 2020.7,400VOLUNTEERED HOURSvalued over 200,000 Volunteered Time**Per National Volunteer Average, Inspector Sector 1.4MILLION2020 Charitable Giving Grand Total8

COMMUNITY ENGAGEMENTADDITIONAL NOTEWORTHY VOLUNTEERSAlabamaRick Conway, Commercial Lender– Foley, ALGulf Shores Lions Club sponsors the Sight FirstProgram, offering free vision screenings, eyeglassesand contact lenses for individuals who cannot affordthem. Rick has served this organization for 7 yearsand has served as president for the past year.ArkansasStephanie Bolar, Branch Manager– Monette, ARFuture Farmers of America (Buffalo IslandCentral School District) is a dynamic youthorganization that changes lives and preparesmembers for premier leadership, personal growthand career success through agricultural education.Stephanie has provided financial education andguidance to students participating in FutureFarmers of America for several years.ArkansasEric King, Business Development Officer– Conway, ARChildren’s Advocacy Alliance (CAA) Recruits andtrains local advocates to stand up for abused andneglected children in Faulkner, Van Buren, and Searcycounties. Eric has been a part of CAA for two yearsand works on the Capital Campaign.Junior Achievement (JA) of Arkansas'spurpose is to inspire and prepare young peopleto succeed in a global economy. Centennial Bankpartners with JA of Arkansas to provide studentswith financial literacy classes in 27 counties.Eric King serves on the state board of directors.ArkansasEthan Barnes, Loan Officer– Hardy, AROzarka College Foundation is a not-for-profit,tax-exempt charitable foundation to assist withthe development and enhancement of programsand facilities at the college by encouraging giftsof money and property and by managing thesegifts so as to maintain or increase their value, withall endeavors focusing on expanded educationalopportunities for and service to the college’sstudents and community. Ethan has participatedwith this organization for 3 years and currentlyserves on the board of directors. He also assistswith fundraising efforts to raise money forscholarships intended for LMI students.9

COMMUNITY ENGAGEMENTADDITIONAL NOTEWORTHY VOLUNTEERSFloridaThe Law Enforcement Torch Run (LETR) inArkansas is a campaign to raise awareness andfunds for the Special Olympics. Special OlympicsArkansas provides year-round sports training andathletic competition in a variety of Olympic-typesports for all persons with intellectual disabilities.Centennial Bank sponsors the run as well asmany other fundraising activities for the SpecialOlympics. Through the sale of Torch Icons in theArkansas branches, customers and employeeswere able to raise an additional 20,000 tosupport training and competition for athletes.FloridaMelanie Quinton, Loan Officer– Tallahassee, FLBig Bend Homeless Coalition's mission is to endhomelessness in the Big Bend through leadership,education, advocacy and provision of quality services.Melanie has served for 4 years as vice president-treasurerand is currently president of the board. She alsoparticipates in the meal service program which providesmonthly meal service to families living in shelters.Elder Care's comprehensive services provide communitybased, compassionate care for a broad spectrum ofseniors. Melanie has served on the advisory committeefor 4 years and as a Meals on Wheels coordinator. Shecreated a partnership with a local bagel shop to donateleftovers to elders through meal services.Frank Cassara,Business Development Officer– Spring Hill, FLClearwater Neighborhood Housing Services missionis to improve quality of life in the neighborhoods servedby promoting revitalization through homeownership,rehabilitation and economic development. Frank sits onthe board at Clearwater Neighborhood Housing Services.He has been involved for over 20 years and teaches thefirst-time home buyer class.United Way of Hernando County's mission is to improvelives by mobilizing the caring power of communities aroundthe world to advance the common good. Frank sits on theboard at the United Way and serves on the CommunityInvestment Grant committee, where donated dollars areawarded to partner agencies in order to help the communitywith health, financial stability, housing and crisis response.Frank also teaches Economics for Success to 8th gradersthrough Junior Achievement. This year, he is also preparingtax returns through VITA for low-to-moderate income people.New YorkChris Poulton, President CCFG– New York, NYHearts of Gold's mission and purpose is reimagining thefuture of homeless mothers and their children, together, byhelping them to become confident and self-sufficient as theyprepare to transition out of the New York City shelter systemto permanent homes. Chris is a board member/director andalso works with tax prep for homeless individuals.The AAA Scholarship Foundation works withschools to make Academic Achievement Accessible,enabling low-to-middle income families to choose aschool with educational options that best suit theirchild’s needs. Centennial Bank supported thisprogram through the Florida Tax Credit ScholarshipProgram in the amount of 500,000 in 2020.10

EMPLOYEE ENGAGEMENTEMPLOYEE SPOTLIGHTLISA MARTYCustomer Care Center Manager, Cabot, ARLisa was hired as a Customer Care Center associate in September of 2013. Having spentsome time on the loan side of the bank, Lisa came back to the Customer Care Center asan assistant manager in July of 2016. In January of 2018, she was promoted to CustomerCare Center manager.Pat Burks, Centennial Bank's director of retail, says: "Lisa has developed a culture thatencourages fun. Lisa recognizes that the job of a call center agent is a difficult one and hasmanaged to keep her team engaged, focused and happy to be members of the CustomerCare Center. Retention rate of the staff has improvedunder her leadership and employees from other areas of the bank apply to transfer in.Her sucess in keeping a motivated team is apparent in the number of complimentarymessages I receive related to customer service by her team."When asked what her biggest challenge was during 2020, Lisa said, “Not having my team in the same room.Not being able to see their faces and know if they were okay made every day more difficult.”Lisa’s favorite part about Centennial Bank is “how you are cared for and valued as an employee.”From hurricanes to the global pandemic, Lisa said, “I have witnessed this company make sure their employees, first andforemost, were taken care of.”Because of managers like Lisa, Centennial Bank can continue to serve with great success. Thank you, Lisa!1.3 MILLIONCUSTOMER CARE CENTERnumber of calls to theCustomer Care CenterOur Customer Care Center (CCC) is an inbound call center that provides a varietyof banking services and information to customers across all Centennial Bank service areas. Located in Cabot, AR,the call center has a staff of 36 bankers well-versed in our products and services. The CCC offers extended servicehours for customer convenience. Providing the highest quality of customer service is their #1 goal.11

EMPLOYEE ENGAGEMENTGENDER DIVERSITYpercentage of workforcepercentage of NON-OFFICERSFEMALENON-OFFICERSAGE DIVERSITYpercentage of 60 13%MINORITY DIVERSITYpercentage of workforce19%81%MINORITIESNON-MINORITIES12

MORTGAGE LENDINGEMPLOYEE HIGHLIGHTSPEDRO RAMIREZMortgage Development and Originator,Jonesboro, ARPedro started at the bank in the Fall of 2015 as a part-time teller. Overthe next few years, he would try his hand at several different careers, buteventually made his way back to Centennial Bank. In December of 2020,he achieved his goal of working in mortgage development and as anoriginator for Centennial Bank.Pedro shared that his favorite part about Centennial Bank is “howdedicated and involved they are with our local community. That is whatmoved me to choose Centennial as my bank of choice to open an accountwith and to pursue a career with. If you’re in Jonesboro, AR, you know about the Red Wolves and you know aboutCentennial Bank. They go hand in hand!”Pedro also shared that he has discovered one of his passions is that he loves to work.“It provides me with great joy and fulfillment when I get a job done. Especially now, where mywork and passion are blending with this new job opportunity.”We’re thrilled to have Pedro as part of our team, and his hard work and commitment to his team and customers are ashining example of what makes Centennial Bank a special place.MIN LI LEEMortgage Loan Processing Team Lead, Conway, ARMin Li Lee started her career at Centennial as a mortgage loan shipper in 2012.She went on from the position of shipper to become an assistant and then a processor.Currently, she is one of the processing team leads and always strives to help her teamincrease the number of loans processed each month.Lee shared her biggest challenge of the previous year: “Meeting the closing datesdue to the volume of the applications and also the tightened guidelines during thepandemic. With these challenges, I am very grateful for the strong team effort wehave in the department.”When asked if there was anything else she’d like to share – she said,“I love what I do.”And we certainly love having employees like Min Li Lee here at Centennial Bank!13

MORTGAGE LENDINGPROGRAM HIGHLIGHTSDREAM LOAN PROGRAMCentennial Bank developed the Dream Loan Program to increaseinvestment in our communities. The Dream Loan Program is anin-house mortgage product intended to provide loan options tothose who otherwise would not qualify for a mortgage. This 100%financing option is offered to first-time homebuyers (anyone whohas not owned a home in the past 3 years) and does not require adown payment or mortgage insurance. The Dream Loan is a fullyamortized, fixed-rate mortgage. In 2020, Centennial Bank served53 homeowners through the program.HOMEBUYER EQUITY LEVERAGE PARTNERSHIP (HELP)Centennial Bank partners with the Federal Home Loan Bank of Dallas (FHLB) in order to provide grants to its customerssuch as the Homebuyer Equity Leverage Partnership Grant (HELP Grant). A HELP grant provides subsidies for downpayment and closing cost assistance to income-qualified, first-time homebuyers. In 2020, Centennial Bank was able tofacilitate this program for 14 families for 100,200.AFFINITY PROGRAMSCentennial Bank Mortgage Department created additional lending programs to meet the needs of our customers in fieldsrelated to education, law enforcement, emergency medical services, and firefighting. In response to the 2020 pandemic,a program for nursing was added at the beginning of 2021. The affinity programs allow qualified customers who work inthese fields to be eligible for a lender credit of 1,025 for their primary home purchase or refinance. Centennial Bankcurrently has five active affinity programs: Education, Firefighter, First Responder, Law Enforcement, and Nursing.AFFINITY PROGRAMS LOANSEDUCATIONFIREFIGHTERFIRST RESPONDERLAW ENFORCEMENTGRAND TOTAL21117136ADDITIONALLENDING PRODUCTS Construction/Land Development andOther Commercial Real Estate Loans Residential Real Estate Loans Commercial and Industrial Loans Consumer and Other Loans Small Business Lending26514

INVESTOR RELATIONS102FIRESIDE CHATS:In a unique effort to keep investors up to speed onour loan portfolio, Centennial Bank held a series ofFireside Chats and did a deep dive into the assetclasses that were most impacted by the pandemicand the shutdown. The series of live conferencecalls covered the following sectors:YEARS ofcombined bankingexperience by ourmanagement team Hotel Centennial Commercial Finance Group Office RetailVIRTUAL INVESTOR CONFERENCESThe management team attended numerous virtual conferences during 2020. While we regretted not being able to shake handsand talk face-to-face with our investors, thanks to technology we were still able to have lots of one-on-one discussions and theinvestment community was able to stay in tune with how things were going at Home BancShares.INDIVIDUAL INVESTOR CALLSDuring 2020, we engaged with many of our shareholders to ensure we were all on the same page, learn what their‘Care Abouts’ are, and ensure we are addressing those items. During the year, we reached out to investors representingmore than 45 million shares of Home BancShares.CUSTOMERS & INDIVIDUAL SHAREHOLDERSOur management and regional leadership team members keep their thumbs on the pulse of business by regularly talkingwith customers in their markets– and made even more effort to do so during the uncertainty of 2020. Whether it wasjust a general conversation to check on business or more in-depth discussions regarding PPP loans, future business plansor the value of the stock, our team enjoys one-on-onecustomer interactions, and we continued to foster thosedialogues in 2020.of combined banking374 YEARSexperience by our Board of Directors2020 AWARDS & RECOGNITIONForbesWomenInc.World’s Best Banks Named tolist for 2020Donna Townsell and Karen Garrett werefeatured in WomenInc. magazine’s “Most InfluentialCorporate Board Directors” edition. Both womenserve on the Home BancShares Board of Directors.Best Bank in America Named tolist for the seventh time since 201515

RISK MANAGEMENTINFORMATION SECURITYInformation security is a key component within our larger risk management function at Centennial. The bank's chiefinformation security officer (CISO) reports directly to our chief risk officer, as well as to both the Executive RiskCommittee and Information Technology and Security Committee. Our customer’s data is the most important assetthat we’ve been entrusted with, day in and day out, and to safeguard data, we continuously make upgrades to ourinformation security and cybersecurity framework. Our framework is dynamic in nature with many moving parts,including people, systems, policies and procedures, as well as both preventative and detective control inventories. Ourbank maintains a strong training regimen for our employees to include regular security awareness exercises to test forvulnerabilities. As a part of our commitment to information security, we maintain a robust annual budget to providefor equipment/software upgrades, hiring of experienced staff, and information security staff training to further ensureour customer’s information is protected appropriately.FAIR AND RESPONSIBLE BANKING COMPLIANCEWe have established and implemented Fair Lending and UDAAP (Unfair, Deceptive or Abusive Acts or Practices)policies and periodically review our practices and performance to ensure proper compliance with applicable regulations.We also educate and train all employees onappropriate practices regarding Fair and Responsible“Centennial Bank is committed to making the financialBanking Compliance. Our program focuses on theproducts and services we offer available to prospectivefull life cycle of our product offerings and is reviewedand existing customers on a fair and responsible basis.As a result, Fair Banking Compliance, a component ofby Internal Audit periodically to confirm thatRisk Management, is an essential part of the Bank’sgovernance processes effectively accomplish thecompliance culture.”purpose of the program.– Andrea Brady Chief Compliance OfficerENTERPRISE RISK MANAGEMENTRisk is inherent within all of our key lines of business. Through our risk management framework, we are able to take aholistic view of risks within our bank. The framework is designed on the basic principles of risk identification, riskmeasurement and monitoring, and risk reporting utilizing an enterprise-wide approach.Our board of directors is ultimately responsible for approving the bank’s risk management framework, including theestablishment of key risk metrics to track compliance with our risk tolerances. We also maintain an Executive RiskCommittee (ERC) comprised of senior executives as well as three independent m

The federal government created the Paycheck Protection Program (PPP) through the Small Business Administration to help businesses keep their workforce employed during COVID-19. Because PPP was a newly created program, the process had to be built from the ground up. Over 400 of Centennial Bank's employees were involved in this process.