Transcription

SSP Pure BrokingDetect and Install Citrix

SSP Pure Broking Detect and Install CitrixCONFIDENTIALITY STATEMENTSSP Limited has prepared this document in good faith. Many factors outside SSP Limited’s currentknowledge or control may affect the recipient’s needs and project plans. Errors in the document willbe corrected once discovered by SSP Limited. The responsibility lies with the recipient to evaluatethe document for applicability. The information in this documentation is proprietary, confidentialand an unpublished work and is provided upon recipient’s covenant to keep such informationconfidential. Personal Data supplied in this document may not be used for any purpose other thanfor which it was supplied. Personal Data may not be transferred to other parties without priorconsent of SSP Limited. In no event may this information be supplied to third parties without SSPLimited’s prior written consent.The following notice shall be reproduced on any copies permitted to be made: SSP Limited 2020. All rights reserved.SSP Limited Head Office:T: 44(0)1422 330022Fourth Floor, G MILL, Dean Clough, Halifax, West Yorkshire, HX3 5AX, UKF: 44(0)1422 349130Registered in England and Wales No. 04234499W: www.ssp-worldwide.comSSP LimitedPage 2 of 8SSP - Public

SSP Pure Broking Detect and Install CitrixCONTENTSINTRODUCTION . 4CITRIX RECEIVER DETECTION . 5CITRIX RECEIVER INSTALLATION . 6SSP LimitedPage 3 of 8SSP - Public

SSP Pure Broking Detect and Install CitrixINTRODUCTIONCitrix should install onto your PC the first time you login to the Pure Broking Application. If it is notdetected by your browser, it may open within HTML5, meaning it will launch within the web browseritself, not as its own application.The implications of this are that you cannot see local printers and will be unable to save to your localC: Drive.The SSP Pure Broking website login page is https://pureaccess.ssp-hosting.comSSP may have previously provided assistance with accessing Pure Broking from your Apple device.However as a Microsoft Partner, our skills and expertise lie in the maintenance and support ofMicrosoft Windows based operating systems, and we therefore do not have the specialistknowledge and skills to provide support services for Apple devices or software.We understand that there is wide range of devices and operating systems on the market, if youare unsure as to whether or not a particular one is compatible with Pure Broking, please do nothesitate to contact the Account Management Team.SSP LimitedPage 4 of 8SSP - Public

SSP Pure Broking Detect and Install CitrixCitrix Receiver DetectionIf Citrix has not been installed correctly when logging into the application you will see a screen thatlooks like this.To rectify this, select the dropdown next to your username in the top right hand corner of thewebpage and then select ‘Change Citrix Receiver ’If Citrix Receiver is installed on your PC, you will be taken back to the homepage, and Pure Brokingwill open as its own application.If Citrix Receiver isn’t installed, please follow the rest of this guide.SSP LimitedPage 5 of 8SSP - Public

SSP Pure Broking Detect and Install CitrixCitrix Receiver InstallationAfter you have followed the above and if Citrix Receiver isn’t installed, continue with this guide.You will need to tick the check box to agree to the licence agreement (which can be access byclicking the link in blue) to enable the Download button.Once the Citrix Download has completed (it may pop up at the bottom of your screen). Select Run.If you are using Google Chrome, the download will be shown on the Task Bar in the bottom left handcorner of your screen.Alternatively, you will need to locate Citrix Receiver in your Local Files (check your downloadsfolder).You may be presented with a Windows Security message, Click Run to continue with the installation.SSP LimitedPage 6 of 8SSP - Public

SSP Pure Broking Detect and Install CitrixThis will now begin the installation process. Click Start to commence.You will need to accept the License Agreement and click the ‘Install’ button.The installation process will begin and will take a short time to complete.SSP LimitedPage 7 of 8SSP - Public

SSP Pure Broking Detect and Install CitrixThe installation may ‘hang’ on the first part of the progress bar, please be patient while theapplication installs.Once the installation has completed Click Finish and then close all internet browsers, then re-openand log back in again. The Pure Broking application should now launch using Citrix giving you fullfunctionality.SSP LimitedPage 8 of 8SSP - Public

SSP Pure Broking Detect and Install Citrix SSP Limited Page 5 of 8 SSP - Public Citrix Receiver Detection If Citrix has not been installed correctly when logging into the application you will see a screen that looks like this. To rectify this, select the dropdown next to your username in the top right hand corner of the