TMMultiVOIP FXSIP GatewaysUser Guide for Voice/IP GatewaysModels: MVPFX2-2MVPFX2-4MVPFX2-8

User GuideS000411AMultiVOIP FX Analog SIP Gateways(Models MVPFX2-2, MVPFX2-4 & MVPFX2-8)This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems,Inc. All rights reserved.Copyright 2006, by Multi-Tech Systems, Inc.Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims anyimplied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the rightto revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, notify any person or organization of such revisions or changes.Record of RevisionsRevisionDescriptionA06/29/06. Initial release. Describes 13.01 software release.PatentsThis Product is covered by one or more of the following U.S. Patent Numbers: 6151333, 5757801, 5682386, 5.301.274; 5.309.562;5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents Pending.TrademarkTrademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows is a registered trademarks of Microsoft.GENERAL CONTACTMulti-TechSystems, Inc.2205 Woodale DriveMounds View,Minnesota55112, USA(763) 785-3500(800) 328-9717Fax: 763-785-9874www.multitech.comTECHNICAL SUPPORTCountryBy E-mailBy PhoneU.S. & [email protected](800) [email protected](33) 1-64 61 09 [email protected](91) [email protected](44) 118 959 7774Rest of [email protected](763) 785-35002

CONTENTSCHAPTER 1: OVERVIEW.5ABOUT THIS MANUAL .6INTRODUCTION TO ANALOG MULTIVOIP FX SIP GATEWAY VOICE-OVER-IP UNITS (MVPFX2-2/4/8) .7MultiVOIP Front Panel LEDs .10COMPUTER REQUIREMENTS .12SPECIFICATIONS .12INSTALLATION AT A GLANCE .13RELATED DOCUMENTATION .13CHAPTER 2: QUICK START GUIDE.14MULTIVOIP STARTUP TASKS .15Phone/IP Details *Absolutely Needed* Before Starting the Installation.16Gather IP Information. 16Gather Telephone Information (Analog) . 16Config Info CheckList . 17Identify Remote VOIP Site to Call . 17Command/Control Computer Setup (Specs & Settings) .18Placement .18Quick Hookup for MVPFX2-4 & MVPFX2-8.19Quick Hookup for MVPFX2-2 .20Ensure that Java & Browser Versions will Support Web-Based GUI .21Changing the IP Address through the Console Connection .21Phone/IP Starter Configuration.28Phonebook Starter Configuration (with remote voip).29Outbound Phonebook . 29Inbound Phonebook. 32Phonebook Tips .34Phonebook Example .36Connectivity Test .41Troubleshooting.43CHAPTER 3: MECHANICAL INSTALLATION AND CABLING.44INTRODUCTION .45SAFETY WARNINGS .45General Safety .45Lithium Battery Caution .45Ethernet (WAN) Ports Caution .45Safety Warnings Telecom.46UNPACKING YOUR MULTIVOIP.47Unpacking the MVPFX2-4/8.47Unpacking the MVPFX2-2.48Safety Recommendations for Rack Installations of MVPFX2-4 or MVPFX2-8.5019-Inch Rack Enclosure Mounting Procedure.51CABLING PROCEDURE FOR MVPFX2-4/8.52Cabling Procedure for MVPFX2-2.53CHAPTER 4: MULTIVOIP & AUXILIARY SOFTWARE .55INTRODUCTION .56SUMMARY .56CHAPTER 5: TECHNICAL CONFIGURATION.57CONFIGURING THE MULTIVOIP .58CONFIGURATION BY WEB GUI.59Pre-Requisites.59IP Parameters. 59Telephony Interface Parameters . 60Config Info CheckList . 603

ContentsMultiVOIP User GuideProcedure for Configuration by Web GUI (Summary).61Local Configuration Procedure (Detailed).61CHAPTER 6: PHONEBOOK CONFIGURATION.101CONFIGURING MULTIVOIP PHONEBOOKS .102PHONEBOOK EXAMPLES .1132 Site Example .113Configuring Mixed Digital/Analog VOIP Systems .119Call Completion Summaries .124Variations in PBX Characteristics.127CHAPTER 7: OPERATION AND MAINTENANCE .128OPERATION AND MAINTENANCE SUMMARY .129System Information screen.130Statistics Screens .133About Call Progress.133About IP Statistics.138GENERAL OPERATION FUNCTIONS .142Change Username/Password.142Establishing a Username and Password. 142About Passwords & Login/Logout from Specific Computers . 143Logout.144Save & Apply .144Reboot Voip .145Restore Factory Defaults .145UPGRADING MULTIVOIP FIRMWARE .146Introduction .146Identifying Current Firmware Version .146Obtaining Updated Firmware.147UPGRADING MULTIVOIP FIRMWARE VIA FTP CLIENT AND VOIP’S BUILT-IN FTP SERVER FUNCTION.149SYSLOG SERVER FUNCTIONS .171CHAPTER 8 WARRANTY, SERVICE, AND TECH SUPPORT .174LIMITED WARRANTY .175REPAIR PROCEDURES FOR U.S. AND CANADIAN CUSTOMERS .175TECHNICAL SUPPORT .176Contacting Technical Support .176CHAPTER 9: REGULATORY INFORMATION .177EMC, Safety, and R&TTE Directive Compliance.178FCC DECLARATION .178Industry Canada .178FCC Part 68 Telecom .178Canadian Limitations Notice .179WEEE Statement .180APPENDIX A: CABLE PINOUTS .181APPENDIX A: CABLE PINOUTS .182Command Cable .182Ethernet Connector.182APPENDIX B: TCP/UDP PORT ASSIGNMENTS.183WELL KNOWN PORT NUMBERS .184PORT NUMBER ASSIGNMENT LIST .184INDEX .1854

Chapter 1: Overview5

OverviewMultiVOIP User GuideAbout This ManualThis manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes three analogMultiVOIPTM FX units that operate with the SIP transmission protocol only, namely, models MVPFX2-2,MVPFX2-4, and MVPFX2-8.These MultiVOIP units can inter-operate with other contemporary analog MultiVOIP units (MVP130,MVP130FXS, MVP210, MVP410, and MVP810), with contemporary SIP-Surivability MultiVOIP units(MVP210-SS, MVP410-SS, and MVP810-SS), with contemporary BRI MultiVOIP units (MVP410ST &MVP810ST), with contemporary digital T1/E1/ISDN-PRI MultiVOIP units (MVP2410 and MVP3010), andwith the earlier generation of MultiVOIP products (MVP200, MVP400, MVP800, MVP120, etc.)The table below describes the vital characteristics of the various models described in this manual.Analog MultiVOIP SIP-Only untingMVPFX2-8MVPFX2-4MVPFX2-2analog voip gateway, SIP only,web GUI only (no WindowsGUI)analog voip gateway, SIP only,web GUI only (no WindowsGUI)analog voip gateway, SIP only,web GUI only (no WindowsGUI)4 channels2 channels19” 1U rack mounttable-top unit8 channels19” 1U rack mountHow to Use This Manual. In short, use the index and the examples.When our readers crack open this large manual, they generally need one of two things: information on avery specific software setting or technical parameter (about telephony or IP) or they need help when settingup phonebooks for their voip systems. The index gives quick access to voip settings and parameters. It’sdetailed. Use it. The best way to learn about phonebooks is to wade through examples like those in ourPhonebook Configuration chapter. Finally, this manual is meant to be comprehensive. If you notice thatsomething important is lacking, please let us know.Additional Resources. The MultiTech web site ( offers both a list of Frequently AskedQuestions (the MultiVOIP FAQ) and a collection of resolutions of issues that MultiVOIP users haveencountered (these are Troubleshooting Resolutions in the searchable Knowledge Base).6

MultiVOIP FX User GuideOverviewIntroduction to Analog MultiVOIP FXSIP Gateway Voice-over-IP Units(MVPFX2-2/4/8)VOIP: The Free Ride. We proudly present Multi-Tech's MVPFX2-2/4/8 MultiVOIPTM FX SIP Gateways.These three models allow voice/fax communication to be transmitted at no additional expense over yourexisting IP network, which has ordinarily been data only. To access this free voice and fax communication,you simply connect the MultiVOIP to your telephone equipment and your existing Internet connection.These analog MultiVOIPs inter-operate readily with T1 or E1 MultiVOIP units.WANSPD12345678COLFigure 1-1: MVPFX2-8 ChassisEthernetPowe rBo otVoice/Fax 1Voice/Fax 2L NK FDX SPD COLFigure 1-2: MVPFX2-2 ChassisCapacity. The MultiVOIP FX model MVPFX2-8 is an eight-channel unit, the model MVPFX2-4 is a fourchannel unit, and the MVPFX2-2 is a two-channel unit. All three of these MultiVOIP units have a10/100Mbps Ethernet interface for its full-featured web-based configuration GUI and a console port forlocal access to basic startup configuration parameters (like the gateway’s IP address and password).Mounting. Mechanically, the MVPFX2-4 and MVPFX2-8 MultiVOIP FX units are designed for a one-highindustry-standard EIA 19-inch rack enclosure. The product must be installed by qualified servicepersonnel in a restricted-access area, in accordance with Articles 110-16, 10-17, and 110-18 of the NationalElectrical Code, ANSI/NFPA 70. The MVPFX2-2 is a table-top unit.7

OverviewMultiVOIP User GuidePhone System Transparency. These MultiVOIPs inter-operate with a telephone switch or PBX, acting as aswitching device that directs voice and fax calls over an IP network. The MultiVOIPs have “phonebooks,”directories that determine to who calls may be made and the sequences that must be used to complete callsthrough the MultiVOIP. The phonebooks allow the phone user to interact with the VOIP system just asthey would with an ordinary PBX or telco switch. When the phonebooks are set, special dialing sequencesare minimized or eliminated altogether. Once the call destination is determined, the phonebook settingsdetermine whether the destination VOIP unit must strip off or add dialing digits to make the call appear atits destination to be a local call.Voip Protocol. The MVPFX units use the SIP protocol only. (“SIP” means Session Initiation Protocol.)Data Compression & Quality of Service. The analog MultiVOIPTMFX unit comes equipped with a varietyof data compression capabilities, including G.723, G.729, and G.711 and features DiffServ quality-of-service(QoS) capabilities.Management. Configuration and system management for the MVPFX2 units is done primarily through aweb interface. Once you know the IP address of an MVPFX2 unit, you can contact that unit with a webbrowser and set the unit’s operating parameters, which are grouped into several separate screens.Figure 1-3: The Presentation of the MultiVOIP Web-Based GUI (IP Parameters screen shown)Certain base-level parameters (like the IP address and password of the unit) can be set by connecting theMVPFX2 unit’s “Console” receptacle to a serial connector on a PC (using a DB9-to-RJ45 connector).The primary advantage of the web GUI is remote access for control and configuration. The controller PCand the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses mustbe known.8

MultiVOIP FX User GuideOverviewLogging of System Events. MultiTech has built SysLog Server functionality into the software of theMultiVOIP units. SysLog is a de facto standard for logging events in network communication systems.Figure 1-4: Logging with SysLogThe SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need aSysLog client program (sometimes referred to as a “daemon”). SysLog client programs, both paid andfreeware, can be obtained from Kiwi Enterprises, among other firms. See SysLogclient programs essentially give you a means of structuring console messages for convenience and ease ofuse.MultiTech Systems does not endorse any particular SysLog client program. SysLog client programs by anyqualified provider should suffice for use with MultiVOIP units. Kiwi’s brief description of their SysLogprogram indicates the typical scope of such programs. “Kiwi Syslog Daemon is a freeware Syslog Daemonfor the Windows platform. It receives, logs, displays and forwards Syslog messages from hosts such asrouters, switches, Unix hosts and any other syslog enabled device. There are many customizable optionsavailable.”9

OverviewMultiVOIP User GuideMultiVOIP Front Panel LEDsLED Types. The MultiVOIPs have two types of LEDs on their front panels:(1) general operation LED indicators (for power, booting, andethernet functions), and(2) channel operation LED indicators that describe the data traffic and performance in each VOIP datachannel.Active LEDs. On both the MVPFX2-4 and MVPFX2-8, there four WAN LEDs and eight channel-operationLEDs. However, on the MVPFX2-4, only the left four sets of channel-operation LEDs are functional. On theMVPFX2-8, all eight sets are functional.WANSPD12345678COLFigure 1-5. MVPFX2-8 LEDsSimilarly, the MVPFX2-2 has four WAN/Ethernet general-operation indicator LEDs and two channeloperation LEDs, one for each channel.EthernetPowe rBo otVoice/Fax 1LNK FDX SPD COLFigure 1-6. MVPFX2-2 LEDs10Voice/Fax 2

MultiVOIP FX User GuideOverviewLED Descriptions for MultiVOIP-FX2 UnitsFront Panel LED DefinitionsLED NAMEDESCRIPTIONGeneral Operation LEDs (one set on each MultiVOIP model)PowerIndicates presence of power.BootAfter power up, the Boot LED will be on briefly while theMultiVOIP is booting. It lights whenever the MultiVOIP isbooting or downloading a setup configuration data set.FDX. LED indicates whether Ethernet connection ishalf-duplex or full-duplex (FDX) and, in half-duplexmode, indicates occurrence of data collisions. LED ison constantly for full-duplex mode; LED is offconstantly for half-duplex mode. When operating inhalf-duplex mode, the LED will flash during datacollisions.LNK. Link/Activity LED. This LED is lit if Ethernetconnection has been made. It is off when the link isdown (i.e., when no Ethernet connection exists).While link is up, this LED will flash off to indicate dataactivity.EthernetSPD. Data speed indicator. When lit, data rate is100 Mbps. When not lit, data rate is 10 Mbps.COL. Collision indicator. Lit when datacollision is detected on Ethernet network.Channel-Operation LEDsVoice/Fax 1On MVPFX2-2 only. This indicator is lit when there iscall activity on Channel 1. If the voip channel isoperating as FXS, the LED is ON when the deviceattached to the channel is off hook. If the voip channelis operating as FXO, the LED is ON when the voip hasseized the line.Voice/Fax 2On MVPFX2-2 only. This indicator is lit when there iscall activity on Channel 2. If the voip channel isoperating as FXS, the LED is ON when the deviceattached to the channel is off hook. If the voip channelis operating as FXO, the LED is ON when the voip hasseized the line.1, 2, 3, . 8On MVPFX2-4 and MVPFX2-8. There is one LED foreach voip channel. The indicator for any channel is litwhen there is call activity on that voip channel. If thevoip channel is operating as FXS, the LED is ON whenthe device attached to the channel is off hook. If thevoip channel is operating as FXO, the LED is ONwhen the voip has seized the line.11

OverviewMultiVOIP User GuideComputer RequirementsThe command computer used in conjunction with the MultiVOIP must meet these requirements:(a) any reasonably modern PC,(b) must have an up-to-date version of Java installed (v. 1.5 or higher),(c) must have an up-to-date web browser installed (at this writing, up-to-date browsers would includeInternet Explorer 6.0( ), Netscape 6.0( ), or Mozilla FireFox 1.0( ).),(d) must have IP access to the MultiVOIP, and(e) optionally, have an available serial COM port for a console connection to the MultiVOIP.This PC will generally be in contact with the MVPFX2 unit via the web. The Console connection, whichrequires a cable directly between the PC and the MultiVOIP is, essentially, a backup method of connectingto the voip. This direct connection can be used to reset the MultiVOIP’s IP address and to upgradefirmware. The direct connection is not involved in the general operation of the MultiVOIP tureMVPFX2-4MVPFX2-8MVPFX2-2100-240 VAC,1.2 - 0.6 A100-240 VAC1.2 - 0.6 A50/60 Hz50/60 Hz9 VDC, 1 A,External powersupply50/60 Hz16 watts26 watts10 watts1.75” H x17.4” W x8.5” D1.75” H x17.4” W x8.5” D6.2” W x9” D x1.4” H4.5cm H x44.2 cm W x21.6 cm D7.1 lbs.(3.2 kg)includes powersupply0 to 60 C (32 to 120 F);humidity range20-90% (noncondensing)-10 C to 85 C4.5cm H x44.2 cm W x21.6 cm D7.24 lbs.(3.5 kg)includes powersupply0 to 60 C (32 to 120 F); humidityrange 20-9

Figure 1-4: Logging with SysLog The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a "daemon"). SysLog client programs, both paid and freeware, can be obtained from Kiwi Enterprises, among other firms. See SysLog