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http://aiace-europa.eu/helpdesks/Sources: several DIGIT’s docs ex internetHow to authenticate to EU Loginusing the EU Login Mobile Application on your smartphone or tabletIntroduction to the EU Login Mobile applicationThe EU Login Mobile Application is developed by the European Commission (DIGIT) forfacilitating authentication to access EU Login protected applications using yourAndroid or iOS mobile device. It is therefore imperative to have an activated EU Login accountbefore installing this application.The EU Login Mobile application itself cannot be installed on a PC/Mac, only on aMobile device i.e. smartphone and/or tablet.The « EU Login Mobile App » is available in 22 languages and can be downloaded from:- the App Store for iOS devices. Compatible with iPhone and iPad.- the Google Play Store for Android devices.For those who had downloaded and used the previous version of EU Login Mobile App, theapplication automatically updates when/if allowed according to your personalsettings.Once the link has been established between an EU Login account and a mobiledevice, this application allows you to authenticate to EU Login with this mobile device, in3 alternative ways, other than the well-known "mobile phone sms".This is a response to the problems encountered by some because of either a poorquality of the network coverage of the mobile operator or of some mobile operatorsnot relaying text messages (SMS).It is also much faster than the text messages especially if you “work” on one mobile deviceonly (see procedure D).The 3 alternative authentication methods are:2/2/20211

http://aiace-europa.eu/helpdesks/- either authenticate on a mobile device by just entering a personal PIN code1 insteadof receiving a code via text message (SMS). Internet connection on the mobiledevice is needed. See procedure B.- or, if the mobile device where your EU Login Mobile App is installed does nothave internet connectivity, then you can use the "EU Login Mobile App QR Code"verification method. See procedure C.- or, if you are navigating on the same mobile device as the one where the EULogin Mobile App is installed, then you can use the "On Mobile" authenticationmethod. Voir procédure D. This application is not a "JSIS online" nor a "Sysper Post Activity" application but anapplication that facilitates authentication and therefore the connection to "MyRemote", the central access point where you can then choose the requested application(JSIS Online, My IntraComm, SYSPER Post Activity, Staff Matters/Staff Contact).Before starting to use this EU Login Mobile App: you need to secure your smartphone or tablet with either a Passcode or with fingerprintsor any other security mode made available in the Settings menu of your device.1Since 23 September 2016, it is possible to use TouchID for your EU Login authentication. If your device isequipped with TouchID and if you have successfully installed the EU Login Mobile App, the App will automaticallyask you whether you want to enable TouchID or not. If you have enabled TouchID and that you neverthelessprefer - for any particular reason - to enter your personal PIN code, you just click on "Cancel" and the app takesyou to the PIN authentication screen.2/2/20212

http://aiace-europa.eu/helpdesks/ you need first to register your smartphone or tablet in your EU Login account(Procedure A), i.e. establish a link between your EU Login account and your Mobiledevice. This needs to be done once only (per Mobile device).Afterwards, every time you wish to authenticate to EU Login with this “EU Login MobileApp”, you will follow the procedure explained under Procedure B, C or D, according toyour choice.Please note that:- you can register several Mobile devices, but one at a time.Finish the procedure & test it before starting with the registration of another Mobiledevice. If the procedure has failed, close the EU Login mobile app and try again.When you have several Mobile devices registered, you will be asked to choose to whichone you want the authentication request to be sent (see step B.3);- once your Mobile devices are successfully registered, you can use either 1 Mobile deviceonly, i.e. to authenticate and to connect to the targeted application (JSIS on line, MyIntraComm, etc.) or use 2 devices, using one of the following combinations:-PC/Mac smartphone,PC/Mac tabletTablet smartphoneTablet aloneSmartphone alone.A - The registration processFor this registration, you need 2 devices, e.g. a PC/Mac and a smartphone or asmartphone and a tablet, etc. The reason is that you will have to use one of the Mobiledevices with the EU LOGIN Mobile App installed to scan a QR code (see step 8).1. Install the EU LOGIN Mobile App from the Apple Store or an Android Play Store on yoursmartphone or tablet.2. Authenticate to EU Login on your second device (either PC/Mac or other MobileDevice) at this address:https://webgate.ec.europa.eu/cas/Enter your email addressand click on “next”Enter your EU Login passwordand click on “sign in”2/2/20213

http://aiace-europa.eu/helpdesks/3. Click on the wheel to access your account. A scroll down menu appears, choose “MyAccount”4. Choose “Manage my mobile devices” in the My Account screen and then on “Add aMobile Device” in the “Manage my mobile devices” screen2/2/20214

http://aiace-europa.eu/helpdesks/5. Adding a mobile device requires stronger authentication that just a passwordas you did in step 1, so you will be prompted to authenticate again. Make sure tochoose the correct authentication method and sign in.6. You will have to provide a name (in case you have several Mobile devices) and chooseyour personal 4 digits PIN code. This is the code that you will enter on your Mobiledevice every time you choose to authenticate to EU Login using the EU LOGIN Mobile App.2/2/20215

http://aiace-europa.eu/helpdesks/7. As soon as you click on “submit”, EU LOGIN will generate a QR CODE.2/2/20216

http://aiace-europa.eu/helpdesks/8. Switch to your other mobile device with EU LOGIN Mobile Application installed.Start the EU LOGIN mobile app and choose INITIALIZE, then scan the QR Code.A “Welcome” screen appears. Click on “Next”Press "Scan QR Code". The QR code scanner starts on your mobile device. Point thecamera of your mobile device to your computer screen until the QR code is recognized.9. Scanning the QR Code will bring this screen on your smartphone or tablet, promptingyou to enter the personal 4-digit PIN code you chose in step 6 in order to completethe registration process.2/2/20217

http://aiace-europa.eu/helpdesks/Click on “Authenticate” (or “Next” or any other message requiring a validation) and youwill receive a message confirming the successful registration of your mobiledevice.From now on you will be able to authenticate to EU LOGINusing your Mobile device.Make sure in your settings that your smartphone/tablet allows notifications fromthe EU LOGIN App and set up how (show on lock screen, sound or no sound, etc.).B - Sign in using the EU Login Mobile App PIN Code1. Start by calling - from your PC/Mac's or other Mobile Device browser - the centralaccess point “My Remote” using following url https://myremote.ec.europa.eu/and click on “I have a private device”2. Select the authentication method “EU LOGIN Mobile App Pin Code"2/2/20218

http://aiace-europa.eu/helpdesks/3. If you have several Mobile devices registered, you will be prompted to choose THEMobile device to which the authentication request will be sent.4a. You will immediately receive anotification from the EU LOGIN MobileAppon your Mobile device, requiring you toauthenticate. Tapping on the notificationtriggers the launch of the EU Login MobileApp.2/2/20214b. Enter your 4-digit PIN (or activatethe “Touch ID”) in the EU LOGIN Mobile appthat opens up and click on“Authenticate” (or any other request forvalidation).9

http://aiace-europa.eu/helpdesks/5. Once you received confirmation that the authentication is successful,switch back to your browser.You are now in the “My Remote” central access point where you can choose the requestedapplication (JSIS on line, MyIntraComm, SYSPER Post Activity, Staff Matters/Staff Contact).2/2/202110

http://aiace-europa.eu/helpdesks/C. Sign in using the EU Login Mobile App QR codeTo authenticate with the EU Login mobile application with QR code, you will need to scana QR code on your PC using the EU Login mobile application in order to obtain a one-timepassword which you will then enter on your PC.1. Start by calling - from your PC/Mac's OR other Mobile Device browser - the centralaccess point “My Remote” using following url https://myremote.ec.europa.eu/and click on “I have a private device”2. Select the authentication method 3. A QR code is displayed on screen.“EU LOGIN Mobile App QR Code" asthe verification method. " Enter yourpassword in the "Password" field andclick on "Sign in".4. Start the EU Login Mobile App on a mobile device where it has been previouslyinitialised.5.Tap on "Scan QR Code". The QR code 6. The EU Login Mobile App displays a onescanner starts on your mobile device. Pointtime password composed of 8 digits.the camera of your mobile phone to your PCType the one-time password in thescreen until the QR code is recognised."code generated by your app" fieldand click "Sign in" to proceed to theservice you requested to use. Beware!this one-time password only remainsvalid for 5 minutes. If necessary, repeatthe operation (from point 2).2/2/202111

http://aiace-europa.eu/helpdesks/You will now be directed to the “My Remote” central access point where you canchoose the requested application (JSIS on line, My intraComm, SYSPER Post Activity, StaffMatters/Staff Contact).D - Sign in using the EU Login Mobile App “On Mobile Authentication”If you are navigating on the same mobile device (smartphone or tablet) as the one wherethe EU Login Mobile App is installed, then you can use the "On Mobile"authentication method.You will then have to enter a 4-digit PIN code in the EU Login mobile app. This is the PINcode you chose when registering your mobile device in EU Login.1. Start by calling - from your Mobile Device browser - the central access point “MyRemote” using following url https://myremote.ec.europa.eu/and click on “I have a private device”2. Select “On Mobile Authentication" as 3. Confirm you want to open the EUthe verification method. " Enter yourMobile Apppassword in the "Password" field andclick on "Sign in".2/2/202112