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Hardware/Software RequirementsFor Self-Hosting – Multi ServerEbix recommends two or more servers for sites with more than 20 active users. The first step is deciding whichtype of configuration would best suit your agency. Once that is done you can build your servers based on theserver hardware and software requirements.1 Server ConfigurationsThe following are the different types of configurations possible for deployment of EbixASP across multiple servers.Two-Server Configuration(One Database and One WebServer)Two-Server Configuration(Cluster with Failover)Multi-Server Configuration(Minimum 4 servers)In such a configuration, the web services and database services wouldreside on two independent servers. This would provide adequate responsetime for up to 100 users. (The Web server will required that SQL Serverclient access tools be loaded, which does not require any additional SQLlicenses)In such a configuration, the web services and database services would bothreside on the two clustered servers. In a clustered arrangement, there isonly one server that will be active at any given time. Hence, the otherserver merely waits and monitors the first server for any failure and in suchan eventuality would take the control over. This arrangement definitelyensures no downtime. However, there will be response time lags because ofonly one server providing all the services at any given point.In such a configuration, a minimum of two web servers and two databaseservers would be created. The web servers would be load balanced using ahardware load balancing equipment. The database servers would beconfigured as clustered servers and hence would have failover redundancy.This option also allows for easy scaling up of the servers for cateringincreasing number of users as explained in the following section. Allconfigurations specified above (other than Multi-Server) do not provide foreasy scaling up and would involve downtime of the site whenever a scalingup is proposed.2 ScalabilityIf the servers were arranged as per the “Multi-Server Configuration” above, then they could be scaled up in thefollowing ways:Web-Server ScalabilityDatabase ScalabilityPage 1 of 6The web server can be scaled by setting up a load balancer such as Big IPor Coyote Equalizer between the Internet and the Web Servers. Clients mayadd as many web servers as required, but two large web servers should beable to handle 300 – 400 active users.Establishing a cluster in an Active/Passive mode can scale SQL Serverdatabase, and a minimum of 2 servers is required for this. Thisconfiguration allows for setting up a redundant database server that acts asa stand-by and takes over the duties of the primary server should it godown. This configuration is required for maintaining a guaranteed up time ofthe servers. This arrangement could be scaled up to a maximum of 4servers in the same cluster.EbixASP Hardware & Software Requirements – Self Hosting – Multi-ServerMay 2013

3 Server Hardware RequirementsWeb Server(s)Database Server(s)SMTP ServerFax ServerDownloadDual Intel Xeon 2.8 GHz or higher with 6 GB RAM. Server to be used only for EbixASPweb server. Exceptions given for use as File Server, Print Server, DHCP Server, andEbixONE server with written permission from Ebix.Dual Intel Xeon 2.8 GHz or higher with 6 GB RAM. Server to be used only for EbixASPdatabase server.An SMTP server is required for sending out emails that are generated in the application.Microsoft Exchange Server Recommended.Optional – used if you want to fax out of EbixASPIf downloading with a carrier, an external IP address or URL must be provided atSelf-Hosted SiteIn accordance with the possible server configurations mentioned above, following is the list of recommendedhardware requirements. Note that these configurations are for 2 web servers and 2 clustered database servers withExternal Raid Array. These are the minimum requirements for full redundancy. Please consult with Ebix on finalhardware choice as technologies change hardware available also change.Qty22242**** WEB SERVER****Examples of specific products that fulfill requirementsHP DL360 Dual Core or Quad Core Processor(Additional Processor) for DL3606GB for DL36072GB 15K HD (hot swap)3 Yr OnSite 24x7 Support62****DATABASE SERVER****Examples of specific products that fulfill requirementsHP DL380 Dual Core or Quad Core Processor(Additional Processor) for DL3806GB for DL38072GB 15K HD (hot swap)3 Yr OnSite 24x7 SupportQty11412****EXTERNAL RAID ARRAY****Examples of specific products that fulfill requirementsHP StorageWorks Modular Smart Array 500HA Kit72GB 15,000 rpm Universal Hard Drive (hot swap) Size varies based on client data, attachments3 Yr OnSite 24x7 SupportHP StorageWorks Cable KitQty22Page 2 of 6EbixASP Hardware & Software Requirements – Self Hosting – Multi-ServerMay 2013

4 Server Software RequirementsMicrosoft Software and licenses required: Note that these configurations are for 2 web servers and 2Clustered database servers. This is for 50 internal users. Since Microsoft licensing changes often it is best to verifywith your vendor proper licensing for your environment.Qty2225050DescriptionMS Windows Server 2008 R2 Server for Web Servers (32 or 64 bit)MS Windows Server 2008 R2 Enterprise Server for Database Servers (32 or 64 bit)SQL Server 2008 R2 Standard or Enterprise Edition (You may only need one license of SQL server if you areclustering in an active-passive failover situation)Windows 2008 Client Access Licenses (number large enough to handle users and growth)SQL Server 2008 Client Access Licenses (number large enough to handle users and growth)Third-party software/tools required:SoftwareVendorDescription/FunctionActive PDF ToolkitProfessional Version *www.activepdf.comASPEmailwww.aspemail.comASPCrypt (no need tobuy)MS Office 2010Zip UtilityAvailable from Ebix, no need F toolkit Professional 2011 R4single Production Server License, IncludesAnnual SubscriptionImmediate Emails –Single Server License-RegistrationKey may be installed on one server only - download the32-bit Purchase version. Free or demo versions notsupported.Password Encryption. Will be setup with ASP serversetup.Required for creating Excel Reports.Needed to zip database for support troubleshooting* As technology continues to advance, changes to these requirements will be made. Confirm with your IT staff orconsultant before purchasing equipment or software based on the requirements listed above. Ebix works to test the latestversion of the software but recommends you contact Ebix before making final server or software purchase.Check with Ebix for optional faxing software and hardware requirements for fax integration with EbixASP.No other software should be loaded on the server without prior written approval from Ebix IT / Development staff.Page 3 of 6EbixASP Hardware & Software Requirements – Self Hosting – Multi-ServerMay 2013

5 PC Software RequirementsInternet BrowserMicrosoft Internet Explorer 8 or 9 or 10Adobe Acrobat Reader – 8, 9, X or XIYou may download from the following site http://www.adobe.com. Be sure to review their system requirementsbased on the version you want to download.Operating SystemWindows 7.Optional SoftwareMicrosoft Excel 2010 – Required for exporting reports to ExcelMicrosoft Outlook 2010 for email Integration with EbixASPScanning software of your choice - EbixASP allows attachments but client must provide JPG, PDF, or other file.6 PC Hardware RequirementsComputer ProcessorIntel Pentium 400 MHz or higherMemory – Recommended1 GB minimum; 2 GB recommendedHard Drive Space200 MB free space (minimum required for full installation of Microsoft Internet Explorer)Monitors & DisplayRecommend wide screen monitors; 17” monitor with VGA 256 color display card minimum.Screen Resolution: The site was designed for 1024 x 768 or higher screen resolution. Using a lower resolution maynot display the screens correctly on your monitor.7 Additional RequirementsEmailVPN /RemoteAccessDownloadTerminalServerYou must have a working email address so that we can contact you when necessary regardingupdates or other announcements.VPN access to web and database servers for initial setup and ongoing maintenance. If VPN access isnot available some other similarly and easily accessible secure remote access can be used. EbixSupport may occasionally need administrative access to the servers and it is the client’s responsibilityto provide IP address, logon, and password information. Ebix recommends setting up a separateAdministrator account (software installation and configuration) and User account (Ebix Supporttroubleshooting) for Ebix access.If downloading with a carrier, an external IP address or URL must be provided at Self-Hosted Site.Agencies planning on using Citrix or Terminal Server for client connections to the EbixASP server areresponsible for setting up the connectivity and for handling any issues between the Citrix/TerminalServer and EbixASP server.Programs that must be installed on the PC, such as the Ebix Desktop Print Utility and DocumentMerge, must be installed on the terminal server as Administrator before any terminal clients can use.Ebix, Inc cannot guarantee all functions and features of EbixASP will operate properly in a Citrixenvironment. Troubleshooting and problem resolution on the part of Ebix personnel to resolveissues due to the environment will be billable on a Time & Material basis.Client PCsPage 4 of 6Hardware and software installation, setup, and ongoing support on the client PCs are the end-usersresponsibility.EbixASP Hardware & Software Requirements – Self Hosting – Multi-ServerMay 2013

8 PC SettingsBelow are the minimum settings required for PCs accessing EbixASP. Please refer to the EbixASP Online help topicConfigure PCs for use with EbixASP and Internet Settings for EbixASP for the most current recommendations.Verify Internet Options Settings:IE 8.0 or 9.0 or 10In Internet Explorer, access the Tools menu, and select Internet Options.On the General tab under Browsing history, click on Settings and make sure that “Every time I visitthe web page” is selectedNext to Disk Space to use, enter 128Click OK on the Settings panelAdd EbixASP as Trusted Site:1.Open Internet Options if not already done above.2.Click on the Security Tab3.Click on the Trusted Sites icon4.Click on the Sites. button. The Trusted Site window will appear.5.Enter *.ebixasp.com and click Add.(Also Add your server IP or web URL of EbixASP web server.)Note:Make sure the ‘Require server verification’ check box is unmarked, otherwise you will be unable toadd the address as a Trusted Site.6. Click Close to return to the Internet Options Security tab.Page 5 of 6EbixASP Hardware & Software Requirements – Self Hosting – Multi-ServerMay 2013