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www.iso9001help.co.ukQuality ManualTemplateISO 9001:2015 Quality Management System

Quality Manual Templatewww.iso9001help.co.ukISO 9001:2015 Quality Management SystemTable of Contents1INTRODUCTION . 52QUALITY MANAGEMENT PRINCIPLES . 63REFERENCES & DEFINITIONS. 64CONTEXT OF THE ORGANIZATION . 854.1ORGANIZATIONAL CONTEXT. 84.2RELEVANT INTERESTED PARTIES. 94.3QUALITY MANAGEMENT SYSTEM SCOPE . 94.4QUALITY MANAGEMENT SYSTEM PROCESSES . 10LEADERSHIP .125.1LEADERSHIP & COMMITMENT . 12General. 12Customer Focus . 135.2QUALITY POLICY . 13Establishing the Quality Policy . 13Communicating the Quality Policy . 14Quality Policy Statement . 145.3ROLE, RESPONSIBILITIES AND AUTHORITIES . 15Top Management . 15Quality Manager . 15Quality Coordinators . 16Managers & Supervisors . 16Employees & Contractors . 166MANAGEMENT SYSTEM PLANNING .176.1ADDRESSING RISKS & OPPORTUNITIES . 176.2QUALITY OBJECTIVES & PLANNING TO ACHIEVE THEM . 18Establishing Quality Objectives . 18Plans to Achieve Quality Objectives . 196.37PLANNING FOR CHANGE . 19SUPPORT .217.1RESOURCES . 21General. 21People . 21Infrastructure . 21Operational Environment . 22Monitoring & Measurement Tools . 22Organizational Knowledge . 237.2COMPETENCE . 24Document Ref.Page 2 of 51

Quality Manual Templatewww.iso9001help.co.ukISO 9001:2015 Quality Management System7.3AWARENESS . 247.4COMMUNICATION . 257.5DOCUMENTED INFORMATION . 26Management System Documents . 26Creating & Updating . 27Controlling Documented Information. 278OPERATION .288.1OPERATIONAL PLANNING & CONTROL. 288.2CUSTOMER REQUIREMENTS . 28Customer Communication . 28Determining Requirements . 29Review of Requirements . 29Changes in Requirements . 298.3DESIGN & DEVELOPMENT. 30General. 30Planning. 30Inputs. 31Controls . 31Outputs . 32Changes . 328.4CONTROL OF SUPPLIERS & EXTERNAL PROCESSES . 32General. 32Purchasing Controls . 33Purchasing Information . 348.5PRODUCTION & SERVICE PROVISION . 34Control of Production & Service Provision . 34Identification & Traceability . 353rd Party Property. 35Preservation . 36Post-delivery Activities . 36Control of Changes . 3798.6RELEASE OF PRODUCTS & SERVICES . 378.7CONTROL OF NON-CONFORMING OUTPUTS . 38PERFORMANCE EVALUATION .399.1MONITORING, MEASUREMENT, ANALYSIS & EVALUATION . 39General. 39Customer Satisfaction . 39Analysis and Evaluation . 409.2INTERNAL AUDIT. 41General. 41Internal Audit Programme . 41Document Ref.Page 3 of 51

Quality Manual Templatewww.iso9001help.co.ukISO 9001:2015 Quality Management System9.3MANAGEMENT REVIEW . 42General.