eSIP Evolution SeriesAdministrator GuidePage 1 of 990455-0214 Rev B

ContentsAbout This Guide . 4eSIP Evolution Series Overview . 5Introduction . 5Feature Highlights . 5Expansion Boards . 6Hardware Overview . 7LED Indicators and Ports . 11Getting Started . 12Accessing Web GUI . 12Web Configuration Desktop. 13Make Your First Call . 15System Settings . 16Network . 16Security . 19User Permission . 23Date & Time . 24Email . 25Storage . 25Extensions . 28Add New Extension . 28Add Bulk Extensions . 32Search and Edit Extensions . 33Importing and Exporting Extensions . 33Extension Group . 35Trunks . 36FXO Trunk . 363G/4G Trunk . 38VoIP Trunk . 39T1/PRI Trunk . 41Call Control . 46Inbound Routes . 46Outbound Routes . 48Auto CLIP Routes . 50SLA . 51Time Conditions . 52Call Features . 53IVR . 53Ring Group . 54Queue . 55Conference . 57Pickup Group . 58Page 2 of 990455-0214 Rev B

Speed Dial . 59Callback . 61DISA . 62Blacklist/Whitelist . 63Pin List . 65Paging/Intercom . 66SMS . 67Voice Prompts . 69Prompt Preference . 69System Prompt . 69Music on Hold . 70Custom Prompt . 71General . 72Preference . 72Feature Code . 73Voicemail . 74SIP . 76IAX . 81Recording . 82Event Center . 83Event Settings. 83Notification Contacts . 84Event Log. 85CDR and Recording . 86PBX Monitor . 87Extension Status . 87Trunk Status . 87Concurrent Call . 89Conference . 89Resource Monitor . 90Information . 90Network . 90Performance . 91Storage Usage . 92Maintenance . 93Upgrade . 93Backup and Restore . 95Reset and Reboot . 96System Log . 96Operation Log . 97Troubleshooting . 97Applications . 99Page 3 of 990455-0214 Rev B

About This GuideThanks for choosing ESI's eSIP Evolution Series VoIP system. This guide is intended for Installing Techniciansand Administrators who need to prepare for, configure, and operate their eSIP Evolution Series server. In thisguide, we describe every detail on the functionality and configuration of the server. We begin by assuming thatyou are interested in the eSIP Evolution Series VoIP system and are familiar with networking and other ITdisciplines.Products CoveredThis guide explains how to configure the following products: ESI 20xESI 50xESI 200xESI 500xRelated DocumentsThe following related documents are available on ESI's website: eSIP Evolution Series DatasheetESI eSIP Evolution SeriesHardware Installation ManualESI eSIP Evolution Series Extension UserGuideESI eSIP Evolution Series LDAP Server GuideESI eSIP Evolution Series Auto ProvisioningGuideESI eSIP Evolution Series VPN Server GuideESI eSIP Evolution Series QueueMetricsIntegration App GuideESI eSIP Evolution Series First Login andInstallation Wizard GuideDescriptionDatasheet for the ESI eSIP Evolution Series.Installation Manual for all models of the ESI eSIPEvolution Series.Users should refer to the manual for instructions onhow to login to the user portal, how to configure theiraccounts, listen to call recordings, checkvoicemail messages, etc.Administrator's guide for configuring the internal LDAPServer.Administrator's guide for using the internal AutoProvisioning feature.Administrator's guide for configuring the internal VPNServer.Administrator's guide for integrating with QueueMetricsLiveInstalling Technician/Administrator's walk-through ofthe basic, initial system configuration.Safety when working with electricity Do not use a 3rd party power adaptor.Do not power on the device during the installation.Do not work on the device, connect or disconnect cables when lightning strikes.Page 4 of 990455-0214 Rev B

eSIP Evolution Series OverviewThis chapter provides the following sections: IntroductionFeature HighlightsExpansion BoardHardware OverviewIntroductionDesigned with the small and medium sized enterprises in mind, supporting up to 500 users and built using thevery latest technology, the ESI eSIP Evolution Series delivers exceptional cost savings, productivity andefficiency improvements, delivering power, performance, quality and peace of mind.The all new eSIP Evolution Series is engineered for the communications needs of today and tomorrow, andwith the unique modular design, future proofs your investment choice.Feature HighlightsAppreciate the Easy-to-use Solution Intuitive graphical user interface brings point-and-click configuration.Convenient Phone Provisioning feature saves you tremendous time.Everything can be managed from anywhere with Internet access.Your Choice of Technologies and Features Embedded VoIP capability and analog phone connections.External trunking options include SIP, PSTN, ISDN, T1/PRI, and Cellular.Concurrent calls and maximum users are expandable with modules.Integrated Utility features that are already there when you need them.Telephone System without Risk Meanwell power supply featuring MTBF 560Kh.High-quality Freescale CPU processor and industry leading TI DSP voice processor.Connectors from TE Connectivity with a gold plating layer as thick as 15 μ.Lightning protection on analog ports complying with ITU-T K.20/45/59021 8/20 μs and GR-1089 standard.Expect Security and Reliability TLS, SRTP, and HTTPS standards for better security.Defend against malicious attacks with built-in Firewall and intrusion detection.Monitor system status and behavior and be notified when abnormalities occur.Page 5 of 990455-0214 Rev B

Expansion BoardsThe eSIP 200x and 500x are expandable. 200x supports up to 2 EXP04/EXPT1PRI Expansion Spans; supports 1 EXP100 Module. 500x supports up to 3 EXP04/EXPT1PRI Expansion Spans; supports up to 2 EXP100 Modules.Expansion Board - EXP04EXP04 board supports up to 4 modules (8 ports).Optional Modules 2FXO Module2FXS ModuleFXOFXS Module3G Module4G/LTE ModuleExpansion Board - EXPT1PRIEXPT1PRI board supports 1 T1/PRI port.EXP100 ModuleEXP100 is a DSP module, used to expand the capability of the 200x and 500x. With each additional EXP100module, the max extensions increases by 100 and max concurrent calls increases by 30.Page 6 of 990455-0214 Rev B

Hardware OvervieweSIP 20xPage 7 of 990455-0214 Rev B

eSIP 50xFront PanelSystem IndicatorRJ11 PortPower IndicatorResetWANLANRJ11 Port StatusSD SlotRear PanelPower SwitchAntenna SocketPower InletProtective Earth GroundPage 8 of 990455-0214 Rev B

eSIP 200xFront Panel (1*EXPT1PRI 1*EXP04)E1/T1 PortRJ11 PortRJ11 Port StatusRear PanelAntenna SocketSD SlotConsolePowerLANSystemWANResetUSB SlotPage 9 of 99Power SwitchPower InletGround0455-0214 Rev B

eSIP 500xFront Panel (1*EXPT1PRI 2*EXP04)E1/T1 PortRJ11 PortRJ11 Port StatusRJ11 PortRJ11 Port StatusRear PanelAntenna SocketSD SlotConsolePowerLANSystemWANResetUSB SlotPage 10 of 99Power SwitchPower InletGround0455-0214 Rev B

LED Indicators and PortsLED IndicatorsLEDIndicationPOWERPower statusSystemSystem statusWANWAN statusLANLAN tatic Green lightStatic Orange lightBlinkingOffStatic Green lightStatic Orange lightBlinkingOffFXSGreen lightCellular/4GRed lightFXORed lightDescriptionThe power is switched onThe power is switched offThe system is running properlyThe system goes wrongLinked normally, 10/100 Mbps.Linked normally, 1000 Mbps.In communication.Off-line.Linked normally, 10/100 Mbps.Linked normally, 1000 Mbps.In communication.Off-line. Static: The port is idle. Blinking: There is an ongoing call on the port. Static: the trunk is idle. Blinking slowly: there is no SIM card inserted. Blinking rapidly: the trunk is in use. Blinking slowly: no PSTN line isconnected to the port. Static: the PSTN line is idle. Blinking rapidly: the PSTN line is busy.Port DescriptionPortsRJ11 PortANTT1/PRIConsoleMicroSD/TF SlotSD SlotUSB SlotEthernet PortReset ButtonPower InletPower SwitchDescriptionFXO port (red light): for the connection of PSTN lines or FXS ports of traditionalservers.FXS port (green light): for the connection of analog phones.Note: the sequence number of the ports corresponds to that of the Indicator lights in thefront panel. (I.e. the LED lights in the front indicate the connection status of thecorresponding ports at the front panel.)Connect to 3G/4G Antenna.Connect to T1 or PRI.Connect to the RS-232 Cable to debug to system.Insert MicroSD/TF card.Insert SD card.Connect to USB external disk.The eSIP 20x provides two 10/100M adaptive RJ45 Ethernet ports, 50x/200x/500xsupports two 10/100/1000M Ethernet ports. There are 3 Ethernet modes for thesystem. The default mode is “Bridge”. Bridge: LAN port interface will be used for uplink connection. WAN port interfacewill be used as bridge for PC connection. Dual: both ports can be used for uplink connection. LAN Only: LAN port interface will be used for uplink connection. WAN portinterface will be disabled. Press and hold for 10 seconds to restore the factory defaultsConnect the supplied power supply to the port.Toggle this switch to switch on/off the device.Page 11 of 990455-0214 Rev B

Getting StartedThis chapter explains how to log in to the eSIP Evolution Series Web GUI, use the taskbar and widgets, and openapplications with the Main Menu. Accessing Web GUI Web Configuration DesktopMake Your First CallAccessing Web GUIESI's eSIP Evolution Series provides a web-based configuration interface for the installer, administrator, andextension users. The Installer/Administrator can manage the device by logging in to the Web interface. See thefactory defaults below: IP address: User Name: admin Default Password: esi789*#To log in to the eSIP Evolution Series1. Make sure your computer is connected to the same network as the server.a. Note: An easy way to accomplish this is statically assign the Ethernet adapter on your PC to192. Open a web browser on your PC, enter the IP address, press Enter on your keyboard.3. Enter your user name and password, click Login.eSIP Evolution Series Web Configuration Panel Login PageFigure 2-1 eSIP Evolution Series Web Configuration Panel Login PageNote: To ensure your connection to the eSIP Evolution Series Web GUI runs smoothly, please use the followingbrowsers: Chrome Firefox Internet Explorer 11.0 or laterPage 12 of 990455-0214 Rev B

Web Configuration DesktopWhen you first log in to the ESI eSIP Evolution Series Web GUI, you will be walked through some initialconfiguration steps. For more details, please refer to the eSIP Evolution Series First Login and InstallationWizard Guide. Once you have completed the Installation Wizard, you will see the Desktop below. From here,you can manage settings, applications, and view system resource information.DesktopThe desktop is where your application windows are displayed.TaskbarThe taskbar at the top of the desktop includes the following items:1. Main Menu: view and open applications installed on your eSIP Evolution Series system. Right-click anapplication icon and you can add the application to the desktop for easy access.2. Open Application3. Click the icon of an application to show or hide its window on the desktop.4. Right-click the icon and choose from the shortcut menu to manage the application window (Maximize,Minimize, Restore, Close).5. Notifications: displays notifications, like errors, status updates, and app installation notifications.6. Resource Monitor: click the icon to check the system information, network status and storage usage.7. Options: logout, change Web language or modify personal account options.Main MenuClick the Main Menuat the top-left of the desktop, you can find all of the installed applications on youreSIP Evolution Series system.Page 13 of 990455-0214 Rev B

OptionsClick the options iconto logout, change Web language or modify your account settings. Language Select Language to change the weblanguage. My SettingsClick My Settings to modify your accountsettings. Here you can change the loginpassword and configure your emailaddress on the account. LogoutClick Logout to log out the Web GUI.Save and Apply ChangesClick Save button after your configurations on the eSIP Evolution Series system, do not forget to click Applybutton on the upper right of the desktop to submit all the changes. If the change requires a reboot to take effect,the system will prompt you with a pop-up window.Page 14 of 990455-0214 Rev B

Make Your First CallConnect your phone and the eSIP Evolution Series device to the same network. Then register an extension tothe IP phone and make your first call through the eSIP Evolution Series system.1. Log in your eSIP Evolution Series Web GUI, go to Settings PBX Extensions.2. Click Add to create a new extension, set the type as “SIP”. You will need the Registration Name andRegistration Password to register the extension later.3. Register the extension on your phone with the Registration Name and Registration Password, the SIPserver address is your eSIP Evolution Series IP address.4. When the extensions is registered to eSIP Evolution Series, you can dial *2 to access your voicemail box.The default password to enter the voicemail box is your extension number.5. Once entering the voicemail box, you are connected to the eSIP Evolution Series system!Note: Hopefully, you've followed the eSIP Evolution Series First Login and Installation Wizard Guide and you'vemade your first call already. If you haven't, please refer to that guide.Page 15 of 990455-0214 Rev B

System SettingsThis chapter explains system settings on eSIP Evolution Series. Go to Settings System to check thesystem settings. Network SecurityUser PermissionDate & TimeEmailStorageNetworkAfter successfully logging in to the eSIP Evolution Series Web GUI for the first time with the factory IP address,users could go to Settings System Network to configure the network for eSIP Evolution Series.The eSIP Evolution Series supports 3 Ethernet modes: Single, Dual and Bridge.Basic SettingsPlease check the basic network settings below.Basic SettingsHostnameModeDefault InterfaceSet the hostname for the system.Select the Ethernet mode. The default mode is Single. Single: only LAN port will be used for uplink, WAN port is disabled. Bridge: LAN port interface will be used for uplink connection. WAN portinterface will be used as bridge for PC connection. Dual: the two Ethernet interfaces will use different IP addresses.Assign two IP addresses in this mode.In Dual mode, you need to choose the default interface.LAN/WAN Settings (DHCP Mode)If you choose this mode, the system will act as DHCP client to get an available IP address from your localnetwork.LAN/WAN Settings (Static IP Address)Enter the IP address ( AddressSubnet MaskEnter the subnet mask ( For example, the gateway address ( DNS ServerEnter the IP address of the preferred DNS server ( the IP address of the alternative DNS server ( DNS ServerLAN/WAN Settings (PPPoE)Enter the PPPoE username.UsernamePasswordVLANEnter the PPPoE password.Enable VLANCheck this option to enable VLAN.Enter the VLAN ID.VLAN IDVLAN PriorityPage 16 of 99Set the VLAN priority. The default is 0.0455-0214 Rev B

OpenVPNThe eSIP Evolution Series supports OpenVPN. The system provides detailed VPN configurations on the WebGUI and you can also upload the VPN configuration package to the system to make it work.Before using OpenVPN feature, please Enable OpenVPN first, then choose the Type to configure OpenVPN: Manual Configuration Upload OpenVPN Package Check the VPN configurations parameters below.OpenVPN ConfigurationServer AddressEnter the server address of OpenVPN.Enter the server port of OpenVPN. The default is 1194.Server PortProtocolSelect the protocol type. The server and client must use the same protocol.Select the network device. The client and server must use the samesetting.Device Mode TUN: a TUN device is a virtual point-to-point IP link. TAP: a TAP device is a virtual Ethernet adapter.UsernameSpecify the username.PasswordSpecify the password.EncryptionSelect the encryption method. The server and client must use the same setting.Enable or disable compression for data stream. The server and client must use theCompressionsame setting.Proxy ServerSpecify the proxy server.Proxy PortSpecify the proxy port.CA CertUpload a CA certificate.CertUpload a Client certificate.KeyUpload a Client key.Enable or disable TLS authentication. If enabled, please upload a TA key viaTLS AuthenticationSettings System Security Certificate.Page 17 of 990455-0214 Rev B

DDNS SettingsDynamic DNS or DDNS is a method of updating, in real time, a Domain Name System (DNS) to point to a changing IPaddress on the Internet. This is used to provide a persistent domain name for a resource that may change location on thenetwork. DDNS is usually configured on a router. If the router cannot support DDNS, we can set up DDNS on the eSIPEvolution Series.ESI's eSIP Evolution Series supports the following DDNS servers: See the DDNS configuration parameters belowDDNSDDNS StatusEnable DDNSDDNS ServerUsernamePasswordHashDomainThis shows the current DDNS status of the device.Check this box to enable DDNS.Choose a DDNS provider from the list.Enter the username of your DDNS account.Enter the password of you DDNS account.Enter your string of Hash as provided by the domain name.Static RouteIn computer networking, a routing table is a data table stored in a router or a networked device that lists theroutes to particular network destinations, and in some cases, metrics (distances) associated with those routes.Static routes are entries made in a routing table

Installation Manual for all models of the ESI eSIP Evolution Series. ESI eSIP Evolution Series Extension User Guide Users should refer to the manual for instructions on how to login to the user portal, how to configure their . Embedded VoIP