Transcription

Release NotesVersion 8.4.1 August 2014 3725-74600-017A1Polycom RealPresence Collaboration Server800s

Copyright 2014, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into anotherlanguage or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without theexpress written permission of Polycom, Inc.6001 America Center DriveSan Jose, CA 95002USAPolycom , the Polycom logo and the names and marks associated with Polycom products are trademarks and/orservice marks of Polycom, Inc. and are registered and/or common law marks in the United States and various othercountries. All other trademarks are property of their respective owners. No portion hereof may be reproduced ortransmitted in any form or by any means, for any purpose other than the recipient's personal use, without the expresswritten permission of Polycom.Java is a registered trademark of Oracle America, Inc., and/or its affiliates.End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that youhave read, understand and agree to be bound by the terms and conditions of the End User License Agreement for thisproduct. The EULA for this product is available on the Polycom Support page for the product.Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/orpending patent applications held by Polycom, Inc.Open Source Software Used in this Product This product may contain open source software. You may receivethe open source software from Polycom up to three (3) years after the distribution date of the applicable product orsoftware at a charge not greater than the cost to Polycom of shipping or distributing the software to you.Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility forany typographical or other errors or omissions in the content of this document.Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of theinformation contained in this document for any purpose. Information is provided "as is" without warranty of any kind andis subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shallPolycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or otherdamages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss ofbusiness information), even if Polycom has been advised of the possibility of such damages.Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Emailyour opinions and comments to [email protected] Support Visit the Polycom Support Center for End User License Agreements, software downloads,product documents, product licenses, troubleshooting tips, service requests, and more.2

ContentsVersion 8.4 - New Features List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Version 8.4 - Changes to Existing Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Interoperability Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4RealPresence Collaboration Server 800s Conferencing Options . . . . . . . . . . . . . . . . . . . . . . . 9Hardware Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Resources and Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12RMX Web Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Windows 7 Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Internet Explorer 8 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Version 8.4 - Upgrade Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Upgrade Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Preparing for the Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Upgrading from Version 8.0 to 8.4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Upgrading from Version 8.1/8.2 to Version 8.4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Upgrading the RMX Manager Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Version 8.4 Detailed Description - New Features . . . . . . . . . . . . . . . . . . . . . . . . 29Deployment Architectures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Backward compatibility to Lync 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Video Resource Requirements and Implications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Support for HD1080p Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Limit Maximum Resolution for MS SVC Using a System flag . . . . . . . . . . . . . . . . . . . 31ICE Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Federation Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32System Flags for Cropping Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Sharing Content during a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Polycom, Inc.1

Cisco TIP Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Lync 2013 Participant monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Monitoring Participant Properties - Channel Status Tab . . . . . . . . . . . . . . . . . . . . . . . 36Monitoring Participant Properties - Channel Status - Advanced Tab . . . . . . . . . . . . . 37Deployment Architecture 1 - Collaboration Server Hosted . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Look and Feel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Deployment Architecture 2 - MS AV MCU Cascade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Look and Feel for Lync clients and Group Series Endpoints . . . . . . . . . . . . . . . . . . . . . . 40Look and Feel for Legacy Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Video Resource Requirement Selection in MS AV MCU Cascade . . . . . . . . . . . . . . . . . . 41Video Forcing and Changing Layout in MS AV MCU Cascade . . . . . . . . . . . . . . . . . 42Handle Low Bit Rates Calls From the AV MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Remove Empty Cells From the Video Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Audio Participants Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Choosing the Display Position of the Indication Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Choose Indication Icons to Enable for Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Indication Icon Display Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Gateway Calls to Remote SIP Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Calling a SIP Endpoint in a Remote Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Limitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Mute Detection of Polycom SIP Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Configuring the System Flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Detection of H.323 Endpoint Disconnection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50System Configuration Flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50New Video Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Selecting the Video Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Version 8.4 - Detailed Description - Changes to Existing Features . . . . . . . . . . 52Changes to User Interface and Layout Indication Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Changes to the User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Changes to System Flags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Changes to Existing Indication Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54New Audio Participant Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Shortening Site Name Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55RMX Manager Multi-User Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Corrections and Known Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Corrections Between Version 8.4 and Version 8.4.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Corrections Between Version 8.3 and Version 8.4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Polycom, Inc.2

Known Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Troubleshooting Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Collaboration Server Web Client Installation - Troubleshooting Instructions . . . . . . . . . . . . . . 64Procedure 1: Ending all Internet Explorer Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Procedure 2: Deleting the Temporary Internet Files, Collaboration Server Cookie and Collaboration Server Object . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Deleting the Temporary Internet Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Deleting the RMX/Collaboration Server Cookie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Deleting the RMX/Collaboration Server ActiveX Object . . . . . . . . . . . . . . . . . . . . . . . 70Procedure 3: Managing Add-ons Collisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Procedure 4: Add the Collaboration Server to the Internet Explorer Trusted Sites List . . 72Procedure 5: Browser Hosting Controls (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Polycom, Inc.3

Version 8.4 - New Features ListVersion 8.4 - New Features ListThe following table lists the new features in 8.4.Version 8.4 - New FeaturesCategoryFeature NameDescriptionPartners MicrosoftLync 2013 SVCConnectivity toPolycom MCUThe Microsoft H.264 SVC codec replaces the H.263 codec previouslyused with Lync 2013 clients.Partners MicrosoftLync 2013The Collaboration Server can be configuring as a Trusted Application forLync 2013.AudioAudio ParticipantIndication iconThe Audio Participant Indication icon displays the number of localaudio-only endpoints connected to a conference.AudioG.719 Audio CodecThe G.719 Audio Codec is now supported.ConferencingMute detection forPolycom SIPendpointsThe Mute icon is displayed in the Participants pane of the RMX WebClient/RMX Manager when Polycom endpoints mute themselves.VideoNew video layoutsAdditional video layouts have been added to the Version 8.4 release.System FlagDetection of H.323endpointdisconnectionDETECT H323 EP DISCONNECT TIMER allows you to specifyPolycom , Inc.On detecting a H.323 endpoint disconnection, a new system flag,the amount of time the MCU waits before disconnecting the endpoint.1

Version 8.4 - Changes to Existing FeaturesVersion 8.4 - Changes to ExistingFeaturesThe following table lists the changes to existing features in 8.4.Version 8.4 - Changes to Existing Features#CategoryFeature NameDescription1ConferencingRecording andNetwork Quality iconsThe Recording, Recording Paused, and Network Quality iconshave been redesigned.2SIPShortening SIPDial-In participant sitenamesNew system flag:SIP OMIT DOMAIN FROM PARTY NAME system flag canbe used to remove Domain Names from SIP dial-in participants’Site Names. This prevents long domain names being appendedto SIP participant names.3ContentH.239 Content toLegacy EPsSupport for sending H.239 Content to Legacy endpoints inTIP-enabled conferences.4AudioMultiple audiostreams in AVC-CPand SVC callsThe RMX 1800 can receive and mix multiple audio streams up toa maximum of 4 in a single session in both AVC-CP and in SVCcalls.5IVRExternal IVR Servicessupport viaMCCF-IVRThe support of External IVR Services via the MCCF-IVR packageis enabled by default in the Collaboration Server (RMX) systems,by the flag ENABLE MCCF which is set to YES.However, in Ultra Secure Mode and in secured environmentswhere the External IVR Services via the MCCF-IVR package isnot required and unused ports should be closed, this flag shouldbe set to NO.To change this flag value from YES to No, you must first add it tothe System Configuration.6SIPSupport forSIP/H.323 GatewayfunctionalityIn addition to all other Collaboration Server platforms,Collaboration Servers 1800 and Virtual Edition now supportSIP - H.323 Gateway functionality.7RMXManagerRMX Managermulti-user capabilityYou can now make the RMX Manager available to all users on acomputer during the initial installation. This is done bydownloading the RMX Manager from the Polycom supportwebsite.Polycom , Inc.2

Interoperability TableInteroperability TablePolycom , Inc.3

Interoperability TableDevicesThe following table lists the devices tested with Version 8.4.1.MCU TypeDevice1500/2000/40001800Virtual EditionsGatekeepers/ProxiesPolycom CMA6.2.5 (Gatekeeper)6.2.56.2.5Polycom Resource Manager8.2.0 698.2.0 698.2.0 69Virtual Resource Manager8.2.0 50Polycom PathNavigator7.0.147.0.14Polycom SE2008.48.4Polycom RMX Gateway7.78.2Cisco (Tandberg) GatekeeperN6.3N6.3Cisco (Tandberg) GatewayG3.2Cisco 3241 Gateway2.1(1.49)Radvision ECS gatekeeper7.7.0.0.27Radvision Serial Gateway5.7.2.0.xCodian 4505 MCU4.4(3.57)Lync 2010 server4.0.7577.225 (CU11)4.0.7577.225 (CU11)4.0.7577.225 (CU11)Lync 2013 server5.0.8308.577 (CU4)5.0.8308.577 (CU4)5.0.8308.577 (CU4)MS Exchange 201014.03.174.001 SP3(UR4)14.03.174.001 SP3(UR4)14.03.174.001 SP3(UR4)MS Exchange 201315.00.0775.038 (CU3)15.00.0775.038 (CU3)15.00.0775.038 (CU3)Polycom DMA70006.1.0 Build 1583296.1.0 Build 1583296.1.0 Build 158329Virtual DMA6.1.0 Build 1583296.1.0 Build 1583296.1.0 Build 158329DMA TCSPIDMA TCSPI - 3.2.1DMA TCSPI - 3.2.1DMA TCSPI - 3.2.1Polycom Capture rksAS versionRel 20.sp1 1.606AS versionRel 20.sp1 1.606AS versionRel 20.sp1 1.606ACMESBC ACME Net-Net3820 SCX6.4.0 MR-3GA (Build 298)SBC ACME Net-Net3820 SCX6.4.0 MR-3GA (Build 298)SBC ACME Net-Net3820 SCX6.4.0 MR-3GA (Build 298)RPAD4.0.04.0.04.0.08.2.0 507.0.148.2RecordersPolycom , Inc.4

Interoperability TableMCU TypeDevice1500/2000/40001800Virtual EditionsPolycom RSS 2000444Polycom RSS 40008.5.18.5.18.5.1Virtual RSS8.6.0.0-366108.6.0.0-36610MCUs, Call Managers Network Devices and Add insPolycom RMX ConferencingAdd in for Microsoft Outlook1.0.xPolycom Conferencingfor Outlook (PCO) 1.4.0Polycom Conferencingfor Outlook (PCO) 1.4.0LifeSize MCUV1.5BlueJeans MCUV1.7.0Radvision Scopia P10Gateway5.7.2.0.25--Redcom LSC Slice 2100v4.0a (R3P9)v4.0a (R3P9)v4.0a (R3P9)Avaya Aura Session Manager6.3.0.8.56826.3.0.8.56826.3.0.8.5682Avaya Aura Cisco SBC3.7.33.7.3Cisco CUCM9.1.29.1.2Cisco CTMS1.9.31.9.3Cisco TPS3.0.2-483.0.2-48Cisco VCSX8.1.1X8.1.1Crestron Controller4.001.10124.001.1012Crestron Polycom Build3.1.2-23.1.2-2Polycom MLA3.1.2.83.1.2.8Polycom TelePresence Tool3.1.23.1.2Cisco TelePresence Server4.0(1.57)4.0(1.57)IBM Sametime ServerSametime 9.0.0 versionSametime 9.0.0 versionSametime 9.0.0 versionOpenScape SBCV7R1.12.1V7R1.12.1V7R1.12.1Siemens OSVV7.00.01.ALL.07 PS0030.E06V7.00.01.ALL.07 PS0030.E06V7.00.01.ALL.07 PS0030.E06Polycom HDX Family3.1.4-431223.1.4-431223.1.4-43118Polycom GS Family4.1.3 01 ft-1900304.1.3 01 ft-1900304.1.3 01 ft-190030PTC Panel SW1.10.0-481.10.0-48EndpointsPolycom , Inc.5

Interoperability TableDeviceMCU Type1500/2000/40001800Virtual EditionsPTC OS1.10.0-111.10.0-11Polycom OTX3.1.3.23.1.3.2--Polycom RPX3.1.3.23.1.3.2--Crestron RPX3.1.4-13.1.4-1Polycom VSX and V-SeriesFamily9.0.6.29.0.6.29.0.6.2Polycom 38Polycom Viewstation Family7.5.4 or higher7.5.4 or higher7.5.4 or higherPolycom ViewstationFX/EX/40006.0.5 or higher6.0.5 or higher6.0.5 or higherPolycom CMA Desktop5.2.55.2.55.2.5Polycom CMA Desktop forMAC5.2.35.2.35.2.3Polycom QDX60004.0.34.0.34.0.3RPM IOS iPhone3.2-476383.2-476383.2-47638RPM IOS iPad3.2-476383.2-476383.2-47638RPM Android Phone3.2-476383.2-476383.2-47638RPM Android Tablet3.2-476383.2-476383.2-47638RPD (PC)3.2-476383.2-476383.2-47638RPD (Mac)3.2-476383.2-476383.2-47638Polycom m1001.0.61.0.61.0.6Polycom VVX15005.0.25.0.25.0.2Polycom VVX5005.0.25.0.25.0.2Polycom VVX6005.0.25.0.25.0.2Polycom Sound Point 601 SIP3.1.73.1.73.1.7Polycom SoundPoint 650 SIP4.0.44.0.44.0.4Polycom PVX8.0.168.0.168.0.16Polycom iPower 90006.2.x6.2.x6.2.xPolycom SoundStation IP4000SIP3.1.73.1.73.1.7Polycom , Inc.6

Interoperability TableDeviceMCU Type1500/2000/40001800Virtual EditionsPolycom SoundStation IP70004.0.44.0.44.0.4Polycom HDX Touch OS1.9.0-6/TP1.9.0-30Polycom Group Series vaya Voice PhoneS3.171bS3.171bS3.171bAvaya one-X 04-SP9-132Avaya 1000 series endpoint4.8.3(23)4.8.3(23)4.8.3(23)Avaya Flare Desktop1.1.3.141.1.3.141.1.3.14Avaya ADVD1 1 2 0200021 1 2 0200021 1 2 020002Avaya Flare Mobile (iOS)1.1.21.1.21.1.2LifeSize Room and Express4.7.22(3)4.7.22(3)4.7.22(3)LifeSize ICON 6001.3.21.3.21.3.2LifeSize Express 2204.12.0(30)4.12.0(30)4.12.0(30)LifeSize Team 2004.7.22(3)4.7.22(3)4.7.22(3)LifeSize Team 2204.12.0(30)4.12.0(30)4.12.0(30)LifeSize Passport4.12.0(30)4.12.0(30)4.12.0(30)LifeSize SoftPhone8.1.128.1.128.1.12Cisco (Tandberg) EX907.1.17.1.1----Cisco (Tandberg) C Series7.1.17.1.1--Cisco SX207.1.17.1.1--Cisco o o TX90006.1.2.1(5)6.1.2.1(5)---TX 13106.1.2.1(5)6.1.2.1(5)Cisco CTS500-371.10.5.1(4)1.10.5.1(4)Cisco CTS500-326.1.2.1(5)6.1.2.1(5)Jabber iPad9.3.4 (21626)9.3.4 (21626)---Jabber Video for com , Inc.7

Interoperability TableMCU TypeDevice1500/2000/40001800Virtual EditionsRadvision SCOPIA XT1000endpoint2.5.4162.5.4162.5.416Radvision Scopia XT50008.3.0.618.3.0.618.3.0.61Sony PCS –13.423.423.42Sony PCS –G502.722.722.72Sony PCS –TL502.422.422.42Sony PCS-G902.422.222.22Sony PCS-XG802.422.422.42Sony PCS-XG1001.21.21.2Tandberg 1700 MXPF9.3.1F9.3.1F9.3.1Tandberg Edge95 MXPF9.3.1F9.3.1F9.3.1Tandberg T150L6.1L6.1L6.1CSS Server1.3.0.10091.3.0.10091.3.0.1009Addon client1.3.0.10091.3.0.10091.3.0.1009Microsoft Lync 15 crosoft Lync 14 om CX70001.2.01.2.01.2.0Polycom CX500 / s ODCV7R1.17.0V7R1.17.0V7R1.17.0Siemens OpenStage DesktopVoiceV3R1 43V3R1 43V3R1 43IBM-same time Connect clientsametime 9 connectclient - HF1sametime 9 connectclient - HF1sametime 9 connectclient - HF1IBM Sametime Lotus clientSametime 9Sametime 9Sametime 9IBM Same time web AV clientSVCSametime 9Sametime 9Sametime 9IBM Same time web AV clientAVCSametime 9Sametime 9Sametime 9Polycom , Inc.8

Interoperability TableRealPresence Collaboration Server 800s ConferencingOptionsThe following table summarizes the conferencing capabilities and options available in the differentConferencing Modes.Features by Conferencing ModeFeaturesCP OnlyReservationsMixed CP & SVCSVC Only Operator Conferences Entry Queues * * *Dial Out Cascading ** IVR Reduced IVR set for SVCendpointsPermanentConferences LPR *** ***Auto Redial Content All Content Settings,All Content Protocols Graphics Only, H.264Cascade & SVC Optimized Graphics Only, H.264Cascade & SVC OptimizedPresentation Mode Lecture Mode Same Layout Layout Selection AVC endpoints onlyLayout set to Auto Layoutand defined on the endpointSkins AVC endpoints only Encryption Recording AVC recording only Site Names AVC endpoints onlyManaged by the endpoint(not via MCU)Message Overlay Polycom , Inc.9

Interoperability Table* Entry Queue & Destination Conference must have the same profile (i.e. SVC only to SVC only, Mixed CPand SVC to Mixed CP and SVC)** Only Basic Cascading is available*** For AVC, the LPR error resiliency is used, for SVC endpoints other error resiliency methods are used.Polycom , Inc.10

Interoperability TableHardware RequirementThe RealPresence Collaboration Server 800s software-based MCU is hosted on the Dell PowerEdge R620 E5-2690 Rack Server.Polycom , Inc.11

Interoperability TableResources and FeedbackTo find support and to report findings, register on the beta web site and use the following resources:Polycom Support and ResourcesFor support please contact the Polycom Team atPolycom [email protected] Test SystemsGo to http://www.polycom.com/videotest for a list of worldwidenumbers that you can use to test your video conferencing system.Polycom , Inc.12

Interoperability TableRMX Web ClientThe following table lists the environments (Web Browsers and Operating Systems) with which theCollaboration Server Web Client and RMX Manager applications were tested*. It is not recommended to runRealPresence Collaboration Server Web Client and Polycom CMAD applications simultaneously on thesame workstation.Collaboration Server Wen Client/RMX Manager Environment Interoperability TableWeb BrowserOperating SystemInternet Explorer 7Windows Vista Windows 7Internet Explorer 8Windows 7Internet Explorer 9Windows 7 and Windows 8Internet Explorer 10Windows 8If you have problems getting the Collaboration Server Web Client to work with Windows 8, it isrecommended to run Internet Explorer as an administrator by holding the shift key and right-clickingon the IE icon, and then select Run as Administrator.Polycom , Inc.13

Interoperability TableWindows 7 Security SettingsIf Windows 7 is installed on the workstation, Protected Mode must be disabled before downloading thesoftware to the workstation.To disable Protected Mode:1 In the Internet Options dialog box, click the Security tab.The Security tab is displayed.Polycom , Inc.14

Interoperability Table2 Clear the Enable Protected Mode check box for each of the following tabs: Internet Local intranet Trusted sites3 After successful connection to Collaboration Server, the Enable Protected Mode check boxes canbe selected to enable Protected Mode for the following tabs: Internet Local intranetPolycom , Inc.15

Interoperability TableInternet Explorer 8 ConfigurationWhen using Internet Explorer 8 to run the Collaboration Server Web Client or RMX Manager applications,it is important to configure the browser according to the following procedure.To configure Internet Explorer 8:1 Close all browsers running on the workstation.2 Use the Windows Task Manager to verify that no iexplore.exe processes are running on theworkstation. If any processes are found, use the End Task button to end them.3 Open Internet Explorer but do not connect to the MCU.4 In the Internet Explorer menu bar select Tools Internet Options.The Internet Options dialog box is displayed with General tab open.5 In the Browsing history section, click the Delete button.The Delete Browsing History dialog box is displayed.Polycom , Inc.16

Interoperability Table6 Select the Temporary Internet files and Cookies check boxes.7 Click the Delete button.The Delete Browsing History dialog box closes and the files are deleted.Polycom , Inc.17

Interoperability Table8 In the Internet Options dialog box, click the Settings button.The Temporary Internet Files and History Settings dialog box is displayed.9 Click the View objects button.The Downloaded Program Files folder containing the installed Program Files is displayed.Polycom , Inc.18

Interoperability Table10 Select the EMAClassLoader.dll file and press the Delete key on the workstationor right-click the EMA.ClassLoader.dll file and then click Delete.11 Close the Downloaded Program Files folder and the Temporary Internet Files and HistorySettings dialog box.12 In the Internet Options dialog box, click the OK button to save the changes and close the dialogboxPolycom , Inc.19

Version 8.4 - Upgrade Package ContentsVersion 8.4 - Upgrade Package ContentsThe Version 8.4 upgrade package must be downloaded from the Polycom Resource Center and includesthe following items: lan.cfg file LanConfigUtility.exe RealPresence Collaboration Server 800s documentation: RealPresence Collaboration Server 800s Version 8.4 Release Notes Polycom RealPresence Collaboration Server Virtual Edition/800s Getting Started Guide V8.4 Polycom RealPresence Collaboration Server Virtual Edition/800s Administrator’s Guide V8.4 Installation Quick Start Guide for RealPresence Collaboration Server 800s Translations of RealPresence Collaboration Server 800s Version 8.0 Getting Started Guide intoFrench, German, Japanese, Russian, Simplified Chinese, Korean, Spanish, Italian, and Portuguese.Where to Get the Latest Product InformationTo view the latest Polycom product documentation, visit the Support section of the Polycom website athttp://support.polycom.comPolycom , Inc.20

Upgrade ProceduresUpgrade ProceduresGuidelines If Windows7 is installed on the workstation, Protected Mode must be disabled beforedownloading the Collaboration Server software to the workstation. For more information see“Windows 7 Security Settings” on page 7.To maximize conferencing performance, especially in high bit rate call environments, a 1 Gbconnection is recommended for each LAN connection.If the default POLYCOM user is defined in the RMX Web Client, an Active Alarm is created andthe MCU status changes to MAJOR until a new Administrator user replaces the default user.Preparing for the UpgradeA successful upgrade requires prior preparation. These steps help ensure a smooth upgrade with minimaldowntime.To prepare for the upgrade:1 If upgrading from Version 8.0, download the RealPresence Collaboration Server 800s IntermediateVersion 8.0.0.169.2 Download the Version 8.4 software from the Polycom Resource Center web site.3 Obtain the Version 8.3 Inc Product Activation Key from the Polycom Resource Center web site. Formore information, see the RealPresence Collaboration Server 800s Getting Started Guide,Obtaining the Activation Key .4 If the RMX is used with a DMA, disable DMA functionality:a Log into the DMA that handles call transfers for the RMX.b Select Network - MCU - MCUs.c Select the MCU and choose either Stop Using or Busy Out.5 Verify that all conferences, including permanent conferences, have been terminated.After the upgrade is complete, all permanent conferences must be manually rescheduled.6 Backup the configuration file. For more information, see the Polycom RealPresence CollaborationServer Virtual Edition/800s Administrator’s Guide, Software Management .Upgrading from Version 8.0 to 8.4To upgrade from Version 8.0 to 8.4, an Intermediate Version must be installed first. The Collaboration Serveris not usable until the entire procedure is complete.Polycom , Inc.21

Upgrade ProceduresTo upgrade to the Intermediate Version:1 Install the Intermediate Version 8.0.0.169.On the Collaboration Server menu, click Administration Software Management SoftwareDownload.2 Browse to the Install Path, selecting the 8.0.0.169.bin file in the folder where the IntermediateVersion is saved and click Install.3 The Install Software information box that the file Copying files process is In progress.At the end of the Copying Files process the system displays an indication that the MCU must be reset.4 Click the Yes button.A system message alert may appear, if so then click Next/Cance

Polycom , Inc. 5 Polycom RSS 2000 4 4 4 Polycom RSS 4000 8.5.1 8.5.1 8.5.1 Virtual RSS 8.6.0.0-36610 8.6.0.0-36610 MCUs, Call Managers Network Devices and Add ins Polycom RMX Conferencing Add in for Microsoft Outlook 1.0.x Polycom Conferencing for Outlook (PCO) 1.4.0 Polycom Conferencing for