(V90/V70/V50/V30)Manufacturer:Phonak AGLaubisrütistrasse 28CH-8712 StäfaSwitzerlandwww.phonak.comYour hearing care professional:029-0334-02/V1.00/2014-07/cu Printed in Switzerland Phonak AG All rights reservedUser Guide

ContentsYour hearing aid1. Your hearing aid details2. Welcome3. Quick guide4. Parts of the hearing aidUsing the hearing aid5. Left & right hearing aid markings6. On/Off7. Batteries8. Putting on the hearing aid9. Removing the hearing aid10. Push button11. Volume controlFurther Information12. Care and maintenance13. Wireless accessories14. Service and warranty15. Compliance information16. Information and description of symbols17. Troubleshooting18. Important safety information21. Your hearing aid details346810111214151617If no box is checked and you do not know themodel of your hearing aid, please ask your hearingcare professional.Modelc Audéo V-10c Audéo V-312c Audéo V-312Tc Audéo V-13Battery typec 10c 312c 13Your hearing care professional:182122242832343

2. WelcomeYour new hearing aid was developed by Phonak, one ofthe world‘s leading companies in hearing technology. Yourhearing aid offers the most modern digital hearingtechnology currently available on the market.Please read these user instructions thoroughly in order tobenefit from all the possibilities your new hearing aid hasto offer. With proper use and care, you will be able toenjoy your hearing aid for many years to come.If you have any questions, please consult your hearingcare professional.Phonak - life is onwww.phonak.comThis user guide is valid for:Wireless modelsPhonak Audéo V90-10Phonak Audéo V90-312Phonak Audéo V90-312TPhonak Audéo V90-13Phonak Audéo V70-10Phonak Audéo V70-312Phonak Audéo V70-312TPhonak Audéo V70-13Phonak Audéo V50-10Phonak Audéo V50-312Phonak Audéo V50-312TPhonak Audéo V50-13Phonak Audéo V30-10Phonak Audéo V30-312Phonak Audéo V30-312TPhonak Audéo V30-13CE mark 4201420142014201420145

3. Quick guideOn/OffLeft & right hearing aid markingsOnOffBlue marking for lefthearing aid.Red marking for righthearing aid.Audéo V-10, V-312,V-312TAudéo V-13Push buttonThe push button on your hearingaid can have various functions.The function for your hearing aid isindicated in your individualinstructions.Changing batteriesVolume control1Remove thesticker from thenew battery.62Open thebattery door.3Place battery inthe battery doorwith the “ ”symbol facingupwards.To increase the volume, press thevolume control upwards. To decreasethe volume, press the volume controldownwards.7

TubeAnchor (optional)Push buttonBattery doorSpeaker(without earpiece attached)8Audéo V-13Audéo V-10The pictures below show the models described in this userguide. You can identify your personal model by: Checking “Your hearing aid details” in chapter 1. Or comparing your hearing aid with the models shownbelow. Pay attention to the shape of the hearinghearing aid and if a volume control is present.Audéo V-312 & V-312T4. Parts of the hearing aidTubeAnchor (optional)Push buttonBattery doorSpeaker(without earpiece attached)TubePush buttonVolume controlAnchor (optional)Battery doorSpeaker(without earpiece attached)9

5. Left & right hearing aid markings6. On/OffThe battery door is also the on/off switch.11Open the battery door. To dothis, pull down on the ridge atthe bottom of the hearing aid.Closed battery door hearing aid is on2There is a red or blue marking inside the battery door.This will tell you if it is a left or a right hearing aid.Blue markingfor lefthearing aid.Audéo V-10, V-312,V-312T10Audéo V-13Red markingfor righthearing aid.2Open battery door hearing aid is offWhen you switch on the hearing aid you may hear astart-up melody.11

7. Batterieshearing aid settings and battery). We recommendthat you always have a new battery on hand.12Remove thesticker from thenew battery.Open thebattery door.3Place battery inthe battery doorwith the “ ”symbol facingupwards.If it is difficult to close the battery door: Check thebattery is inserted correctly and the “ ” symbol isfacing upwards. If the battery is not insertedcorrectly, the hearing aid will not work and thebattery door can be damaged.Low power: You will hear two beeps when the batteryis low. You will have approximately 30 minutes tochange the battery (this can vary, depending on the12Replacement batteryThis hearing aid requires zinc-air batteries. Identify thecorrect battery size (10, 312 or 13) by: Checking “Your hearing aid details” in chapter 1. Checking the marking on the inner side of thebattery door. Or checking the following table.ModelPhonak AudéoV-312, V-312TV-10V-13Zinc airbatterysizeColormarking 41PR70PR487002ZD7005ZD7000ZDPlease ensure you use the correct type of battery inyour hearing aids (zinc-air). Please also read chapter18.2 for further information on product safety.13

8. Putting on the hearing aid1Place the hearing aid behindyour ear.2Insert the earpiece into yourear canal.9. Removing the hearing aid1Pull on the bend of the tubeand remove the hearing aidfrom behind the ear.In very rare cases, your earpiece can remain in yourear canal when removing the hearing aid from theear. In the unlikely case that the earpiece does getstuck in your ear canal, it is strongly recommendedto see a medical specialist for safe removal.3If there is an anchor attachedto the earpiece, tuck it intothe bowl of your ear to secureyour hearing aid.1415

10. Push button11. Volume controlThe push button on yourhearing aid can havevarious functions or isnot active. This dependson the programming ofthe hearing aid, which isindicated in yourindividual “Hearing aidinstructions”. Please askyour hearing careprofessional for thisprintout.To increase the volume,press the volume controlupwards. To decrease thevolume, press the volumecontrol downwards.The volume control canbe disabled by the hearingcare professional.1617

12. Care and maintenanceDiligent and routine care of your hearing aid contributesto outstanding performance and a long service life.Please use the following specifications as a guideline.Further information regarding product safety, seechapter 18.2.General informationBefore using hair spray or applying cosmetics, you shouldremove your hearing aid from your ear, because theseproducts may damage it.When you are not using your hearing aid, leave thebattery door open so that any moisture can evaporate.Make sure that you always completely dry your hearingaid after use. Store the hearing aid in a safe, dry andclean place.Your hearing aids are resistant to water, sweat and dustunder the following conditions:18 The battery door is fully closed. Ensure that no foreignobject such as hair is caught in the battery door when itis closed. After exposure to water, sweat or dust, the hearing aidis cleaned and dried. The hearing aid is used and maintained as described inthis user guide.Hearing aids with the design-integrated Rogerreceiver are also water resistant.Hearing aids with an audio shoe and Rogeruniversal receiver are not water resistant.Use of your hearing aid around water can restrictair flow to the batteries causing it to stopworking. Should your hearing aid stop workingafter coming into contact with water, refer to thetroubleshooting steps in chapter 17.19

13. Wireless accessoriesDailyInspect the earpiece for earwax and moisture deposits.Clean the surfaces with a lint-free cloth. Never usecleaning agents such as household detergents, soap, etc.for cleaning your hearing aid. It is not recommended torinse with water. If you need to clean your hearing aidintensively, ask your hearing care professional for adviceand information on filters or drying capsules.A range of Phonak accessories are available for you to usewith your hearing aid. These include: Remote controls Wireless devices to hear the sound from the TV, cellphone or MP3 player betterMP3 Player/Audio source*WeeklyClean the earpiece with a soft, damp cloth or with aspecial cleaning cloth for hearing aids. For more in depthmaintenance instructions or for more than basic cleaning,please see your hearing care professional.Cell phoneWireless audiostreaming deviceRemote controlPhonak DECT IITVLink* Devices (e.g. MP3 player) can also be connected to the audiostreaming device via an audio cable.2021

14. Service and warrantyLocal warrantyPlease ask the hearing care professional, where youpurchased your hearing aid, about the terms of thelocal warranty.International warrantyPhonak offers a one year limited internationalwarranty, valid starting from the date of purchase.This limited warranty covers manufacturing andmaterial defects in the hearing aid itself, but notaccessories such as batteries, tubes, earmolds,external receivers. The warranty only comes intoforce if a proof of purchase is shown.The international warranty does not affect any legalrights that you might have under applicable nationallegislation governing sale of consumer goods.Warranty limitationThis warranty does not cover damage from improperhandling or care, exposure to chemicals or undue stress.Damage caused by third parties or non-authorized servicecenters renders the warranty null and void. This warrantydoes not include any services performed by a hearing careprofessional in their office.Serial number(left side):Authorized hearing careprofessional (stamp/signature):Serial number(right side):Date of purchase:2223

15. Compliance informationEurope:Declaration of ConformityHereby Phonak AG declares that this Phonak productmeets the requirements of the Medical Devices Directive93/42/EEC as well as the Radio and TelecommunicationsTerminal Equipment Directive 1999/5/EC. The full text ofthe Declaration of Conformity can be obtained from themanufacturer or the local Phonak representative whoseaddress can be taken from the list on worldwide locations).Australia:Supplier Code NumberNew Zealand:Supplier Code Number24N15398Z1285The wireless models listed in chapter 2 are certified under:Phonak Audéo V-10USACanadaFCC ID: KWC-WHSRIC1IC: 2262A-WHSRIC1Phonak Audéo V-312USACanadaFCC ID: KWC-WHSRIC2IC: 2262A-WHSRIC2Phonak Audéo V-312TUSAFCC ID: KWC-WHSRIC3CanadaIC: 2262A-WHSRIC3Phonak Audéo V-13USACanadaFCC ID: KWC-WHSRIC4IC: 2262A-WHSRIC425

Notice 1:This device complies with Part 15 of the FCC Rules andwith RSS-210 of Industry Canada. Operation is subject tothe following two conditions:1) this device may not cause harmful interference, and2) this device must accept any interference received,including interference that may cause undesired operation.Notice 2:Changes or modifications made to this device notexpressly approved by Phonak may void the FCCauthorization to operate this device.Notice 3:This device has been tested and found to comply withthe limits for a Class B digital device, pursuant to Part 15of the FCC Rules and ICES-003 of Industry Canada.These limits are designed to provide reasonable protectionagainst harmful interference in a residential installation.This device generates, uses and can radiate radiofrequency energy and, if not installed and used inaccordance with the instructions, may cause harmfulinterference to radio communications. However, there is26no guarantee that interference will not occur in aparticular installation. If this device does cause harmfulinterference to radio or television reception, which can bedetermined by turning the equipment off and on, the useris encouraged to try to correct the interference by one ormore of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the deviceand receiver. Connect the device into an outlet on a circuitdifferent from that to which the receiver is connected. Consult the dealer or an experienced radio/TVtechnician for help.27

16. Information and descriptionof symbolsWith the CE symbol, Phonak AG confirms thatthis Phonak product – including accessories– meets the requirements of the MedicalDevices Directive 93/42/EEC as well as theR&TTE Directive 1999/5/EC on radio andtelecommunications equipment. The numbersafter the CE symbol correspond to the code ofcertified institutions that were consulted underthe above-mentioned directives.This symbol indicates that the productsdescribed in these user instructions adhere tothe requirements for an applied part of Type Bof EN 60601-1. The surface of the hearing aid isspecified as an applied part of Type B.Indicates the medical device manufacturer, asdefined in EU Directive 93/42/EEC.28EMC and Radio communications compliancelabel Australia.This symbol indicates that it is important forthe user to read and take into account therelevant information in these user guides.This symbol indicates that it is important forthe user to pay attention to the relevantwarning notices in these user guides.Important information for handling andproduct safety.OperatingconditionsThe product is designed such that it functionswithout problems or restrictions if used asintended, unless otherwise noted in theseuser guides.29

Temperature during transportationand storage: –20 to 60 Celsius(–4 to 140 Fahrenheit).Humidity during transportation: Up to 90%(non condensing). Humidity during storage:0% to 70%, if not in use. See instruction inchapter 18.2 regarding drying the hearingaid after use.Atmospheric pressure: 200 hPA to 1500 hPaThe symbol with the crossed-out garbage binis to make you aware that this hearing aidmay not be thrown away as normalhousehold waste. Please dispose of old orunused hearing aids, at waste disposal sitesintended for electronic waste, or give yourhearing aid to your hearing care professionalfor disposal. Proper disposal protects theenvironment and health.3031

17. TroubleshootingProblemHearing aid not functioningCausesFlat batteryBlocked speaker/earpieceBattery not inserted correctlyHearing aid switched offWhat to doChange battery (chapter 3 7)Clean speaker opening/earpieceInsert battery correctly (chapter 3 7)Switch hearing aid on by completely closing the battery door(chapter 6)Hearing aid whistlesHearing aid not inserted correctlyCerumen in ear canalInsert hearing aid correctly (chapter 8)Contact your ENT/GP or hearing care professionalHearing aid not loud enoughor distortedVolume too loudLow batterySpeaker/earpiece blockedVolume too lowHearing has changedDecrease volume (chapter 10 11)Change battery (chapter 3 7)Clean speaker opening/earpieceTurn volume up if volume control available (chapter 10 11)Contact you hearing care professionalHearing aid plays two beepsIndication for low batteryChange battery within the next 30 minutes (chapter 3 7)Hearing aid switches on & off(intermittent)Moisture on battery orhearing aidWipe battery and hearing aid with dry clothIf the problem persists, contact you hearing careprofessional for assistance3233

18. Important safety information18.1 Hazard warningsPlease read the information on the following pages beforeusing your hearing aid.A hearing aid will not restore normal hearing and will notprevent or improve a hearing impairment resulting fromorganic conditions. Infrequent use of a hearing aid does notpermit a user to attain full benefit from it. The use of ahearing aid is only part of hearing habilitation and mayneed to be supplemented by auditory training andinstruction in lipreading.The intended use ofhearing aids is to amplifyand transmit sound to theears and herebycompensate for impairedhearing. The hearing aids(specially programmed foreach hearing loss) mustonly be used by theintended person. Theyshould not be used by anyother person as they coulddamage hearing.Changes or modificationsto the hearing aid thatwere not explicitlyapproved by Phonak arenot permitted. Suchchanges may damage yourear or the hearing aid.Do not use the hearingaids in explosive areas(oxygen-rich environments,mines or industrial areaswith danger of explosions).Hearing aid batteries aretoxic if they are swallowed!Keep out of reach ofchildren and mentallychallenged people or pets.If batteries are swallowed,consult your physicianimmediately!3435

If you feel pain in orbehind your ear, if it isinflamed or if skinirritation and acceleratedaccumulations of earwaxoccur, please check withyour hearing careprofessional or physician.In very rare cases, thedome can remain in yourear canal when removingthe hearing tube from theear. In the unlikely casethat the dome does getstuck in your ear canal, it isstrongly recommended tosee a physician for saferemoval.36Hearing programs in thedirectional microphonemode reduce backgroundnoises. Please be awarethat warning signals ornoises coming frombehind, e. g. cars, arepartially or entirelysuppressed.This hearing aid is not forchildren below 36 months.It contains small parts thatcan cause choking, ifswallowed by children.Keep out of reach ofchildren and mentallychallenged people or pets.If swallowed, consult aphysician or hospitalimmediately.External devices may onlybe connected if they havebeen tested in accordancewith correspondingIECXXXXX standards. Onlyuse accessories approvedby Phonak AG, to avoid anyelectrical shock.The following is onlyapplicable for persons withactive implantable medicaldevices (i.e. pacemakers,defibrillators, etc.): Keep the wireless hearingaid at least 15 cm(6 inches) away from theactive implant. If youexperience any interference,do not use the wirelesshearing aids and contactthe manufacturer of theactive implant. Please, notethat interference can alsobe caused by power lines,electrostatic discharge,airport metal detectors etc. Keep magnets (i.e. batteryhandling tool, EasyPhonemagnet, etc.) at least15 cm (6 inches) awayfrom the active implant. You are not permitted touse wireless accessories foryour hearing aids. Ask yourhearing care professionalfor details.37

18.2 Information on product safetyPhonak hearing aids arewater resistant and notwaterproof. They aredesigned to withstandnormal activities andoccasional accidentalexposure to extremeconditions. Never immerseyour hearing aid in water!Phonak hearing aids are notspecifically designed forextended periods of watersubmersion on a continualbasis, that is worn inactivities such as swimmingor bathing. Always removeyour hearing aid beforethese activities, as thehearing aid containssensitive electronic parts.38Never wash themicrophone inputs. Doingso could cause it to lose itsspecial acoustic features.Protect your hearing aidfrom heat (never leave neara window or in the car).Never use a microwave orother heating devices todry your hearing aid. Askyour hearing careprofessional about suitabledrying methods.When you are not usingyour hearing aid, leave thebattery door open so thatany moisture can evaporate.Make sure that you alwayscompletely dry yourhearing aid after use. Storethe hearing aid in a safe,dry and clean place.Do not drop your hearingaid! Dropping onto a hardsurface can damage yourhearing aid.Always use new batteriesfor your hearing aid. Incase a battery is leaking,replace it immediately witha new one to avoid anyskin irritation. You canreturn used batteriesto your hearing careprofessional.The batteries used in thesehearing aids should notexceed 1.5 Volts. Please donot use silver-zinc or Li-ion(lithium-ion) rechargeablebatteries as these maycause severe damage toyour hearing aids. The tablein chapter 7 explainsexactly which type ofbattery your particularhearing aids require.Remove the battery ifyou are not using yourhearing aid for a longperiod of time.39

Special medical or dentalexamination includingradiation described below,may adversely affect thecorrect functioning of yourhearing aids. Remove andkeep them outside theexamination room/areabefore undergoing: Medical or dentalexamination with X-ray(also CT scan). Medical examinations withMRI/NMRI scans, generatingmagnetic fields. Hearing aids don’t need tobe removed when passingsecurity gates (airportsetc.). If X-ray is used at all,it will be in very low doses,and will not affect thehearing aids.40Do not use your hearingaid in areas whereelectronic equipmentis prohibited.41


Phonak Audéo V70-13 Phonak Audéo V50-10 Phonak Audéo V50-312 Phonak Audéo V50-312T Phonak Audéo V50-13 Phonak Audéo V30-10 Phonak Audéo V30-312 Phonak Audéo V30-312T Phonak Audéo V30-13 CE mark applied 2014 2014 2014 2014 2014 2014 2014 2014 2014 2014 2014 2014 2014 2014 2