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Automating the IT Operationsto Business ConnectionMark Bodman, Practice Director, Troux 2010 TROUX TECHNOLOGIES

HP UCMDB Partner EcosystemIntegrate and federate to leading third party ISVs to extend customer valueUCMDBHP Universal CMDB PartnersISV Enhance UCMDB capabilities beyondcore competencies Enable the CMS vision beyond HPproductsServicesProviders Tapexpertise &resourcesbeyond HPOEM Access to new markets17 partners in various stages of joining UCMDB partner ecosystem.2 2010 TROUX TECHNOLOGIES

HP & Troux Integration Value1. Provides greater visibility into how business changes impact one another2. Automates Technology Standards assessment3. Improves ROI by reducing integration costs3 2010 TROUX TECHNOLOGIES

Troux in the Enterprise EcosystemSTRATEGIC INFORMATIONStrategicIT Planning(Troux)EA ModelingBP Analytics andManagementProjectand PortfolioManagementContent MgmtALMITSMOPERATIONAL INFORMATION 2010 TROUX TECHNOLOGIESCHANGE THE BUSINESSRUN THE BUSINESSFinancialManagement

Accelerating Business & IT TransformationsMultiple Entry Pointsto Drive EA ValueWhile layingdown firm SITPprocesses5 2010 TROUX TECHNOLOGIES

Application Portfolio Optimization60 licationPortfolio4390 DAYSCompleterationalizationcriteria150 DAYSLifecycleplanning180 DAYSIntegratedOptimizationProcessesPeopleStewards. Owners& StakeholdersPortfolio Owners,stakeholders: PPM,complianceInitial integrationwith Standards &AlignmentStrategic planners,Executive managementProcessDefine quality &completion metricsImplement governanceIntegrate into,ITSM & PPMIntegrate SM,Business AlignmentprocessesContinuous optimizationGovernanceCollectors,App models,OptimizationTroux Integrity,reporting &VisualizationsTroux Standards &AlignmentPredictive andhistorical reportsApplications, People,Internal OrganizationSoftware, Servers,Business Functions,ProjectsLifecycles,costsStrategies, KPI’sTechnologyDataValueApplication PortfolioManagementCompletion &Assessment criteriaPlanned EnterpriseApplication PortfolioContinuous, App SavingsCONFIDENTIAL 2010 TROUX TECHNOLOGIES

ChallengeBusiness“Visibility intothe EnterpriseImpact ofChanges willhalf theresources weallocate toChangeManagement”“Companies with matureEA can allocate 28% morebudget to transformationand 20% less to ‘lights on’IT Operations”“ReducingInfrastructure Costswithout EnterpriseVisibility is likeshooting fish in abarrel with your eyesclosed. You don’t getmany fish and prettysoon you shoot yourfoot.”IT Operations 2010 TROUX TECHNOLOGIES

The IT Operations to Business ConnectionBusinessIT Operations 2010 TROUX TECHNOLOGIES

Automating the IT Operations toBusiness ConnectionMichael GoutPUBLIC INFORMATION: May be discussed or shared with non-USAAemployees.

101.USAA Company Overview2.EA and CMDB at USAA3.Use Case - Technology Standards Assessment4.Use Case – Business Impact AnalysisPUBLIC INFORMATION: May be discussed or shared with non-USAA employees.

USAA Company Overview Headquartered in San Antonio, Texas with 22,000 Employees USAA, a diversified financial services group of companies, is among theleading providers of financial planning, insurance, investments and bankingproducts to members of the U.S. military and their families. The company's 7.4 million members rely on the convenience and accessibilityof USAA financial products backed by award-winning service. USAA ranked 132 in 2010 Fortune 500, jumped 75 spots. Fortune’s No. 1 forfirms that “Laughed at the Recession”. Business Priorities: Expert Guidance, Exceptional Service, ExcellentPerformance, Financial Strength11

EA and CMDB at USAA USAA acquired and implemented two industry leading andcomplimentary analytical repositories during 2009: Troux for Enterprise Architecture HP uCMDB/DDM for IT Configuration Management Attended HP Partner Program session at 2009 HP SoftwareUniverse Integration Value to USAA Automate technology assessment to reduce risk and cost Align IT decisions with the business strategy Visibility of IT Operations impact to the business Improve ROI by reducing integration costs12PUBLIC INFORMATION: May be discussed or shared with non-USAA employees.

Use Case - Technology Standards Assessment Inputs Troux EA: Defines technology standard lifecycles for server OS’s, serverhardware, database versions and other infrastructure. HP uCMDB: Provides inventory of server OS, server hardware, databaseand other infrastructure CI’s. Provides relationship of applications CI’s toserver OS, server hardware, and database CI’s. Outputs Report for each Troux technology standard the number of matching CI’s, toassess overall current state to infrastructure technology standards. Report for each Troux technology standard the applications owning therelated CI’s, to assess application state to defined technology standards. Value to USAA Automate technology assessment to reduce risk and cost Align IT decisions with the business strategy Improve ROI by reducing integration costs13PUBLIC INFORMATION: May be discussed or shared with non-USAA employees.

Use Case - Technology Standards AssessmentTroux Hardware Standard Lifecycle Definition14PUBLIC INFORMATION: May be discussed or shared with non-USAA employees.

Use Case - Technology Standards AssessmentTroux Hardware Standard Compliance - Current15PUBLIC INFORMATION: May be discussed or shared with non-USAA employees.

Use Case - Technology Standards AssessmentTroux Hardware Standard Compliance - Future16PUBLIC INFORMATION: May be discussed or shared with non-USAA employees.

Use Case – Business Impact Analysis Inputs Troux EA: Definitive source of application names to align IT with business.Definitive source of relationships from application to business function andbusiness organization. HP uCMDB: Provides relationship of applications CI’s to server OS, serverhardware, database and other CI’s. Outputs Report for each CMDB CI the corresponding application, business functionand organization that may be impacted for planned change or unplanneddisruption of service. CMDB utilizes Troux as a definitive source of application names to align ITwith the Business. Value to USAA Visibility of IT Operations impact to the business Improve ROI by reducing integration costs17PUBLIC INFORMATION: May be discussed or shared with non-USAA employees.

Use Case – Business Impact AnalysisHP uCMDB Screen ShotOrganization,federated from TrouxBusiness Function,federated from TrouxApplicationsServer andDatabase CI’s18PUBLIC INFORMATION: May be discussed or shared with non-USAA employees.

Benefits and value Greater visibility of business impact from IT changes andincidents Improve IT operations processes with enhanced business service context Reduces time and resources spent assessing impact of change Better decisions around IT spend and Operational risk Ensures that new projects use strategic infrastructure Quickly identify out-of-date technology risks and cost saving opportunities Speed time to value of EA and IT Operations programs Enables resources to spend time delivering new capabilities rather thandata manipulation Maximizes ROI of existing / disparate technologies Vendor supported integration of different metamodels Vendor supported association of different standards and discovery names USAA configuration vs. customized development19PUBLIC INFORMATION: May be discussed or shared with non-USAA employees.

How HP and Troux maximizeinvestments in EA and ITSM 2010 TROUX TECHNOLOGIES

Business Through Operations LifecycleBUSINESSEstablish BusinessCapabilitiesMonitor ProgressTo PlanDetermine StrategicPriorities CXO VP’sEA & Development Enterprise Architects Domain Architects Solution Architects Business Capabilities Business Services & FunctionManage Applications Application Portfolio Mgmt Owner and business impact Business Risk Capability Analysis Business Capabilities Business Services & FunctionDeliverProjectsDefineRoadmaps Technology Catalog Standard Roadmaps Program Planning Project ExecutionOperationsEA ITSM Problem Mgmt Change MgmtTopology Assessment Business ContextApplicationsTechnologiesInfrastructure22 2010 TROUX TECHNOLOGIESChangeManagement Project Risk Profile Waiver ManagementMeasureBenefits Project Spend ROI analysis

Integration ArchitectureOperations Information in TrouxBusiness Context in HP uCMDBPre-definedInformationMapping andFilteringSophisticated 2-Way DataSynchronization 2010 TROUX TECHNOLOGIES

1. Implement HP and Troux OOTBImplement HP Collection &populate the UCMDB Discovery key aspect of integration Best Practice approach for HP UCMDBImplement Troux, load and setLifecycles Standards Governance “Mainstream” use case 7000 Software Product Versions Updated yearly, free on Troux Community 2010 TROUX TECHNOLOGIES

2. Export & Match Instances to Standards Catalog Standard integration Technology Configurable in the field Certify new Technologies in CatalogBlack-list low-value ComponentsCreate Catalog Aliases & TransformationsAssess Compliance to Standards (current & future) 2010 TROUX TECHNOLOGIES

3. Connect Infrastructure to BusinessMainstream Troux use cases Define & manage the Application portfolio Relate Applications to deployed infrastructure Define the business perspectives of Applications 2010 TROUX TECHNOLOGIES

4. Complete the Business Connection Export Business context information Import applications & business in UCMDB 2010 TROUX TECHNOLOGIES

Wrap up1. Provides greater visibility into change impacts business2. Automates Technology Standards assessment3. Improves ROI by reducing integration costs28 2010 TROUX TECHNOLOGIES

Q&AMark Bodman, Troux - [email protected] 2010 TROUX TECHNOLOGIES

Troux for Enterprise Architecture HP uCMDB/DDM for IT Configuration Management Attended HP Partner Program session at 2009 HP Software Universe Integration Value to USAA Automate technology assessment to reduce risk and cost Align IT decisions with the business st