Frostburg State University Online EducationProcedures, Guidelines and InformationMay 2018Office of the Provost

Table of ContentsOnline Courses at Frostburg State University. 3Definition of an Online Course. 3Mission of Online Education at FSU. 3Student Authentication and Identity . 3The Canvas Learning Management System . 4Technology Requirements . 4Technical Support . 4Course Identification. 5Online Course Approval, Development, and Instruction. 5Approval of Online Courses . 5Professional Development Series and Support of Online Instruction . 5Online Course Enrollments . 5Course Evaluation . 6Intellectual Property and Online Course Ownership . 6Guidelines for the Use of Materials Protected by Copyright in an Online Course . 6Faculty Compensation and Responsibilities . 7Faculty Compensation – Summer Session and Intersession . 7Faculty Responsibilities . 7Student Admission, Registration, Support, and Responsibilities . 8Admission to the University . 8Student Registration for Online Courses . 9Tuition and Fees . 9Student Orientation . 9Support for Students with Disabilities . 9Email. 10Withdrawal from Online Courses . 10Student Responsibility . 10Student Attendance . 11University Standards of Personal and Group Conduct . 12Student Complaint Process and Procedures . 12The Library and Instructional Resources . 14Online Access to Library Resources . 14Textbooks and Course Materials . 16Blended Courses . 16Definition of a Blended Course . 16Approval of Blended Courses. 17Blended Course Development . 17Course Evaluation . 17Course Identification. 17Modifying the University’s Distance Education Course. 17Procedures and Guidelines . 17The Distance Education Advisory Group . 172

FROSTBURG STATE UNIVERSITY ONLINE EDUCATIONPROCEDURES AND GUIDELINESOnline Courses at Frostburg State UniversityDefinition of an Online CourseFully online courses at Frostburg State University (FSU) have their class materials availableelectronically through the FSU approved Learning Management System, currently Canvas. On-site classattendance cannot be a course requirement.1Fully online courses may provide, when appropriate and feasible, occasional synchronous virtualcontact between students and the instructor (e.g., an orientation session, meetings, lectures), butfaculty must have these expectations reflected in their syllabus and in the PAWs system courseschedule if regular virtual synchronous sessions will be required. Faculty must also make alternativearrangements for students who cannot attend synchronous sessions if they are not reflected in thecourse schedule in the PAWs system. Alternative arrangements cannot include required on-sitemeetings or proctored testing.Mission of Online Education at FSUThe principal mission of online education at FSU is to enhance student access to the University’sacademic programs. Of equal importance, FSU online education is intended to help students acquirethe technical skills and online learning strategies important to the pursuit of their academic and careergoals. By developing and teaching online courses, FSU faculty also acquire new instructional skillsimportant to their professional growth and development. The University is committed to providingstudents and faculty the support and resources they need to succeed as participants in onlineeducation.Student Authentication and IdentityThe Higher Education Opportunity Act (HEOA) of 2008 requires accreditors to ensure that an institutionthat offers distance or correspondence education has a process in place to establish that a studentwho registers in a course or program is also the same student who participates in and receives creditfor the course or program. The HEOA requirements are aimed at limiting academic dishonesty indistance learning. FSU will verify student identity through secure logins and passwords but may includeadditional methods of verification via challenge questions, webcams, or other new technologies.Procedures and guidelines pertaining to “blended or hybrid” courses are presented in a separate section of this document(see page 12).13

More information on the student authentication and identity verification can be found on our websiteat su-accounts/usernames-passwords/ and viathe Verification of Student Identity Policy ( PN 2.048) can be found tration/policies/fsupolicy/2 048.pdf.Also see other related policies:Privacy Policy found nistration/policies/fsupolicy/3 109.pdfThe Canvas Learning Management SystemThe Canvas Learning Management System (LMS) is the University’s exclusive system for online,blended and web enhanced face-to-face courses. Canvas is integrated with the University’s PAWSsystem and is the only LMS supported by the University. Integration includes the creation of users,courses, sections, and enrollments. In addition to 27/7 phone and chat support, users have access totutorials, guides, frequently asked questions, a knowledge-base, and face-to-face training. Onlinecourses will have a consistent look and orientation so that the student experience is familiar acrosscourses and disciplines. Canvas is web-based and provides a robust set of tools like posting andaccessing course announcements, materials, and assignments; taking tests; communicating withcourse participants; and sharing documents and projects with instructors and classmates.Additional system functionality includes but is not limited to: an interactive syllabus, attendancetracking, discussion boards, rubrics, group collaboration, testing/assessments, grade tracking andweighting and access to third party tools such as VoiceThread, CoursEval, and Office 365.Technology RequirementsIn order to access online course materials, students must have access to a reliable computer withbroadband Internet access. The computer system the student uses must have the minimum hardwarerequirements needed to run an up-to-date operating system and web browser. All computers availablein the computer labs on campus meet these requirements.Students and faculty access Canvas through links on the University’s website or at To ensure proper functionality, please visit for minimum operating system and software requirements.Technical SupportTechnical assistance for Canvas is available 24/7 from within the Canvas environment, using the Helpmodule. There, students can call the Canvas Support Hotline, Chat with Canvas Support, Report aProblem, or Ask the Community. They can also use the Canvas Guides to find answers to commonquestions. If students are having trouble accessing Canvas, they are first encouraged to visit the HelpDesk website for instructions on password management. If additional assistance is needed the studentcan access help desk support in the following ways:1. If during regular hours of operation (see website for hours of operation), on campus studentscan get assistance via our walk in service at the Help Desk located in the Gira Center Room 123.4

2. Students who do not have on-campus access or those who wish to access virtual assistance cancall the help desk at 301.687.7777 or submit a Help Desk ticket at If you need Immediate Assistance after regular help desk hours, you should call 301.687.7777.After-hours agents will handle calls regarding Canvas, Account issues, and Emergency outages.Other requests will be referred to and handled by FSU IT staff during regular business hours.Should the issue prove to be a Canvas problem that cannot be resolved by the Help Desk, it will bereferred to our LMS support team for attention.Course IdentificationAll fully online courses at Frostburg State University are designated by a section number that beginswith the number seven (7) (e.g., POSC 113.701). Blended courses are designated by a section numberthat begins with the number six (6) (e.g., POSC 113.601). Course settings in Canvas include a courseformat of Online or Blended.Online Course Approval, Development, and InstructionApproval of Online CoursesThe appropriate department chair and college dean must approve the scheduling of all online coursesoffered within the respective Colleges. To ensure that these courses are taught by FSU certified onlineinstructors, they are also subject to approval by the Office of the Provost.Frostburg State University’s Faculty Online Certification ProgramFaculty members who teach online for the University must complete the University’s Teaching OnlineCertification Program prior to teaching online for the first time. Upon the request of the departmentchair and the dean, and with the approval of the Office of the Provost, experienced online faculty whoare new to FSU may teach online without first completing the certification program. However, thesefaculty members must gain FSU online certification within the semester in order to become morefamiliar with online instruction and course design at the University.Professional Development Series and Support of Online InstructionThe Department of Instructional Design and Delivery also supports online education at FSU byproviding professional development opportunities to faculty throughout the year. IDD works closelywith individual faculty to provide guidance in course design and the use of multimedia and othertechnologies supporting the development of quality online courses.Online Course Enrollments5

During the fall and spring semesters, enrollment in online courses should ordinarily be 22 students. Thetypical course limit for summer and Intersession courses is 15 students, with a maximum allowableenrollment of 22 students.Course EvaluationAll online courses are formally evaluated via the university’s Student Evaluation of Instructioninstrument and process. However, formal evaluation of online course delivery and design is necessaryto ensure quality of instruction in online courses and to make informed decisions regarding futurecourse offerings and strategies which support and promote quality in online education. Therefore, anevaluation of Online Course Design and Delivery will also be conducted for online courses. TheUniversity’s fall and spring course are evaluated using the Student Evaluation of Instruction instrument,regardless of delivery method. These results are formally used in the faculty promotion and tenureprocess. However, the Online Course Design and Delivery evaluation results, while they will be sharedwith both the faculty member and department chairs, will not be used in the faculty evaluationprocess. The current course evaluation system that is in place and approved by faculty governanceprovides the necessary data required for faculty evaluation of online teaching. The Online CourseDesign and Delivery instrument will provide additional information to the university regarding the needto support faculty in course design and delivery and will be used by DEAG to developrecommendations to the Provost , chairs and Deans for online education quality improvement.Academic departments should only use the Online Course Design and Delivery evaluations for thesepurposes. They are not to be incorporated, formally or informally, into annual faculty evaluations. Theevaluation of online courses will be administered online and will follow the procedures outlined in theFaculty Handbook (see, Faculty Evaluation Process). The Office of the Provost, with the assistance ofthe Office of Planning, Assessment and Institutional Research will also surveys student opinions of theironline courses related to design and delivery using the Online Course Design and Delivery survey.Intellectual Property and Online Course OwnershipOwnership of intellectual property, including technology-mediated instructional materials (onlinecourse materials) is described in detail in the University’s Intellectual Property Policy which can befound online nistration/policies/fsupolicy/1 010.pdf. In general,technology-mediated instructional materials are owned by the creator of such materials unlessotherwise agreed to, in writing, with the University, or if such materials are created pursuant to asponsored research agreement. The University retains the right to use such materials in connectionwith University programs of instruction and education.University faculty who are creators of technology-mediated instructional materials may not license,sell, or otherwise grant third parties a right to use such materials without the prior approval of thepresident of the University.Guidelines for the Use of Materials Protected by Copyright in an Online Course6

As stated in the FSU Faculty Handbook, it is the University's policy that all members of the Universitycommunity will adhere to the provisions of the United States Copyright Law (Title 17, United StatesCode, Sect. 101, et(seq.), the University System of Maryland Policy on Intellectual Property and theUniversity’s Policy on Intellectual Property. While the intent of the Copyright Law is to protect therights of creators and producers of intellectual property, certain exemptions have been made tofacilitate the use of information in academic environments, including online. These exemptions aregenerally referred to as “fair use” exceptions.In 2002, the Technology, Education, and Copyright Harmonization Act or T.E.A.C.H. Act was passed toexpand the use of copyrighted materials in the online course environment. Prior to the passing of theT.E.A.C.H. Act, displaying many copyrighted materials and presenting dramatic works were excludedfrom online education, as were performances of audiovisual materials and sound recordings. TheT.E.A.C.H. Act increases the scope of instructors’ rights to perform and display works and to makecopies integral to such performances and displays for online education, making the rights closer tothose allowed in face-to-face teaching. It also allows educators to digitize some analog works for usein online education with stipulations outlined in Section 110(2) of the Copyright Law, so long as adigital version of the work is not commercially available to the institution, or a digital version isavailable, but it is secured behind technological protection measures that prevent its availability forperformance or display.The full texts of the Copyright Law and the Technology, Education, and Copyright Harmonization Actare available in the Lewis J. Ort Library. Faculty, students, and staff members with questions about theuse of copyrighted materials should contact the Ort Library for guidance on their use. Additionalinformation on copyright use is available from the University’s Office of Duplicating, the Office ofResearch and Sponsored Programs and the University Webmaster.Members of the University community who willfully disregard the Copyright Law, the UniversitySystem of Maryland Policy on Intellectual Property or the University’s Policy on Intellectual Property doso at their own risk and assume all liability.Faculty Compensation and ResponsibilitiesFaculty Compensation – Summer Session and IntersessionCompensation for all teaching, including teaching online courses, is outlined in the workload policiesfound in the FSU Faculty Handbook ( ). In additionto the course salary as determined by the Summer Session and Intersession faculty pay schedule,faculty members who have completed the University’s Teaching Online Certification Program and whohave not previously taught online for the University will receive a one-time course planning stipend.This stipend is payable as part of the regular teaching contract and only applies to courses taughtduring Summer Session and Intersession.Faculty Responsibilities7

Teaching online is similar in many ways to teaching the traditional face-to-face course. The instructormust develop or adopt appropriate materials, assessments, class exercises, and any other helpfulresources that he/she believes will assist in developing a supportive learning community. However, theonline environment does provide some unique challenges, most notably the realization that the courseor key aspects of the course will be delivered in an electronic format and that the shift incommunication among the course participants will be toward an asynchronous format. Thesechallenges make it essential for the faculty member to attend professional development sessions tohelp acquire appropriate strategies and techniques for meeting the demands of teaching in this newenvironment.Given the shift in learning environments, it is important for the faculty member to pay particularattention to orientating the students to the new environment and addressing the strategies that havebeen found to be effective in what may be a new educational setting for the student. It may beimportant to track the progress of each student more closely than is done in the face-to-face class toassure the student has become comfortable operating in these new surroundings. Information onwhere to seek technical assistance should be readily available to prevent technological barriers frombecoming a problem to learning.As with the traditional courses, it is important that a faculty member develops clearly definedoutcomes and expectations, opportunities for frequent assessments and feedback, and identifiesvarious ways that the student can communicate with the instructor and the other students in thecourse. This change, from an environment that primarily uses synchronous interactions (the face-toface classroom) to one that depends primarily on asynchronous communication, demands specialattention from the faculty member and should be an important part of the orientation processdesigned by the instructor. The success of the communication processes will most likely determine notonly whether a sense of community develops, but also ultimately the success of the course.Student Admission, Registration, Support, and ResponsibilitiesAdmission to the UniversityStudents wishing to register for online courses must first be admitted to the University. Gainingadmission to the University can be accomplished through the following methods:(1) As outlined in the general admission policies published in the University Undergraduate Catalogand in the Graduate Catalog.(2) Through the “Quick Admit” process which is designed for visiting undergraduate students whoattend the University during Summer Session or Intersession.For full information regarding admission to the University, contact the Office of Admissions.Undergraduate Office of Admissions:301.687. 4201Email: [email protected]

Website: Admissions:301.687.7053Email: [email protected]: Registration for Online CoursesDuring the registration periods set by the University, admitted students can register for online coursesusing the PAWS Internet-based registration system or in-person. Continuing undergraduate studentsmust secure their advisor’s authorization to register for classes. Academic departments will conductoverrides to permission-only courses, class limits, and/or course prerequisites, where applicable.Graduate students do not require advisor permission to register. For full information on registering foronline courses at the University, contact the Office of the Registrar.Registrar’s Office:Phone: 301.687.4346Email: [email protected]: and FeesAll online students are charged standard University tuition and fees. In addition, online students aresubject to applicable course fees approved by the University. Students enrolled in online courses arenot charged additional fees by the University based on their status as online students.Student OrientationAll faculty teaching online courses must provide students enrolled in an online course an orientation.This information can be delivered in a number of ways including using the Canvas Orientation Modulefound in Canvas Commons provided by the FSU Instructional Design and Delivery team, a facultydesigned orientation module, or via the use of a BigBlueButton synchronous meeting. If BigBlueButtonis used, the faculty member must record the session and make it available within the Canvas course forstudents who are unable to make the orientation meeting. On-site orientations cannot be conductedfor fully delivered online courses.Support for Students with DisabilitiesA student desiring disability-related accommodation for any course, including online courses, mustrequest that Disability Support Services (DSS) review the accommodation(s) requested and issue aletter approving the appropriate accommodation. This letter must be updated each semester, and it isthe responsibility of the student to deliver the letter to the instructor of any course in which he/shemay desire accommodation. In those instances when a student is not physically present at FSU, DSSwill deliver the accommodation letter at the student’s request.9

Of utmost importance is that all involved recognize the unique nature of online courses and thepotential challenges faced by students with disabilities. Consequently, students who wish to requestaccommodation for an online course must notify DSS in a timely manner in order to give the Universityreasonable opportunity to ensure accessibility and/or arrange for appropriate accommodation(s).For more information or assistance please contact the Disability Support Services Office:Phone: 301.687.4483Email: [email protected]: ccess-network/dss/EmailAll FSU students are assigned an email account by the University. This email account is the officialsource for all electronic communication to and from students who are learning online Faculty will useFSU email as one way to communicate with their online students. However, all email communicationto and from students should be done via the FSU email account. FSU students are responsible for allonline course communications sent to them via their FSU email account and via Canvas.If a student chooses to forward his/her University email to another account, he/she is responsible forall information, including attachments, forwarded to that account. It is recommended that studentsmaintain their FSU email account by regularly deleting unneeded messages and emptying the “DeletedItems” folder in their accounts.Withdrawal from Online CoursesStudents wishing to withdraw from an online course are to follow the requirements and proceduresestablished by the Office of the Registrar.Student ResponsibilityGenerally, student responsibilities in an online or blended course parallel those encountered in thetraditional classroom with some variations given the nature of the course environment.These responsibilities include: Attending the Course Orientation: Whether on-site or online, students must participate in acourse orientation to become accustomed to the learning environment in which the course willoperate. Reading Course Documents: It is important that students read all course documents (e.g.,syllabus, assignments) to become familiar with course expectations and provide them with theopportunity to clarify any areas that are unclear. This will allow them proper planning of courseactivities.10

“Attending” Class: Students must “attend” the online components of a course just as theywould a traditional course. Class participation is essential to course success. In an online course,student attendance is considered to be defined as logging into the Canvas course regularly andparticipating in all academic activities required by the instructor.Organizing and Managing Time: Courses that have a significant online component may notprovide students with as many reminders of course expectations regarding time as dotraditional face-to-face courses. Therefore, the student needs to be well organized and mustpay careful attention to the course’s schedule and deadlines.Academic Honesty: As with traditional classes, academic honesty is a cornerstone of studentonline coursework. Frostburg State University standards of academic honesty and conductpertain to all online courses taught at the University.Acquiring Needed Materials: Students must obtain all necessary course materials, includingrequired textbooks, lab materials, and course software. In addition, the student may need toaccess various library resources. In this instance, students can access their library code via thePAWs system. Go to Student Center and scroll to the bottom of the page and the studentlibrary code will be found among the blue links at the bottom of the page.Evaluating Computer Setup: Students are responsible for ensuring that they have access torequired hardware, software, and an Internet connection. If they plan to use public Internetaccess (e.g., a public library), they must contact the provider to determine whether the serviceis a viable option. Since all online and blended courses utilize FSU email accounts as a primarymeans of communication, students must be comfortable using their FSU email account.Staying in Contact: Student interaction with peers and the instructor is just as important in anonline or blended course as it is in the traditional classroom. Students must take advantage ofall the communication options that are available in the course (e.g., email, discussion boards,chat areas) to facilitate learning and comp

All fully online courses at Frostburg State University are designated by a section number that begins with the number seven (7) (e.g., POSC 113.701). Blended courses are designated by a section number that begins with the number six (6) (e.g., POSC 113.601). Course settings in Canvas inclu