WHIT E P A P E RCopyright 2017 Advisera Expert Solutions Ltd. All rights reserved.Copyri ght 2017 Advi s era Expert Sol uti ons Ltd. Al l ri ghts res erved.1

Executive summary .3The simple, but important basics of AS9100 Rev D.3What is a Quality Management System?.4Recent changes in AS9100 Rev D .4What is the structure of AS9100 Rev D?.5AS9100 Rev D as a Business Management System .7Why is AS9100 important, and how can it benefit your organization?.8What are the benefits of implementing AS9100? .9Common Myths. 10How to get management on board . 12What is needed for AS9100 implementation and certification? . 13AS9100 certification: How does it work?. 14Maintaining the QMS after the consultant is gone. 15Conclusion . 16References. 16Sample AS9100 documentation. 16Copyri ght 2017 Advi s era Expert Sol uti ons Ltd. Al l ri ghts res erved.2

Are you in the aerospace industry and trying to figure out what AS9100 Rev D is, and specifically, how it isdifferent from ISO 9001? If so, then this white paper will give you an overview of this important standard andhow it can benefit your organization.Both AS9100 and ISO 9001 are standards thatinclude requirements for implementing a QualityManagement System (QMS) in your organization.The format of the AS9100 standard is based on theISO 9001 requirements as they were updated in2015 (as detailed below), so it is easiest tounderstand the ISO 9001:2015 standard first.ISO 9001 is an internationally recognized standardfor Quality Management Systems that is publishedby ISO (the International Organization forStandardization). Its requirements are recognizedaround the world as an acceptable basis forimplementing a QMS, and it was last updated in2015, so it is referred to as ISO 9001:2015.While the ISO 9001 standard is generally acceptedby any industry around the world, AS9100 isspecifically aimed for aerospace companies. Whatthe International Aerospace Quality Group (IAQG)has done is take the ISO 9001:2015 requirementsin their entirety and add to them a set of ts to create AS9100 Rev D. Theseadditions in the AS9100 Revision D standardappear in bold and italics in the IAQG document.There are more than 17,000 companies registeredto AS9100 worldwide as of March 2017.In addition to AS9100, there are two other sets ofrequirements for different types of aerospacecompanies: AS9110 for the QMS of aerospacemaintenance organizations and AS9120 for theQMS of aerospace stockist distributors. In addition,there are supporting documents in the AS 9100family to help with implementing the QMSrequirements: AS9101 is an audit checklist andassessment document, AS9102 is a guidancedocument for performing aerospace first articleinspections, and AS9103 gives guidance formanaging key characteristic variation.Copyri ght 2017 Advi s era Expert Sol uti ons Ltd. Al l ri ghts res erved.3

What is aIn explaining AS9100, the term “Quality Management System” has been used. A Quality Management Systemis a collection of the company policies, processes, documented procedures, and records that define how thecompany will operate in order to satisfy customers by providing them with products and services according topreviously agreed specifications. You need to tailor the QMS to the needs of your company, and the AS9100standard gives you a set of guidelines to ensure that you don’t miss any important elements so that youraerospace QMS can be successful.There were a number of major changes in theAS9100 standard in order to align with the newrelease of ISO 9001:2015.Structure - With the latest revision, AS9100 hasbeen aligned with Annex SL, the document that theISO created to govern the structure of all of themanagement system documents that it releases,bringing the requirements more closely in line withthe Plan-Do-Check-Act cycle. Inclusion of theAnnex SL document also provides easierintegration with other management systems, suchas ISO 14001 and ISO 27001.Organizational context & interested parties - Thenew standard insists that the organizationunderstand the internal and external issues thataffect the QMS (the context), as well as the partieswho are interested in the organization’s ability todeliverqualityproductsandservices.Understanding the context that the QMS functionswithin, as well as the needs and expectations ofinterested parties, is necessary to ensure that youcan meet all of your obligations within the QMS.For more information, read this article: AS9100:Understanding the requirements of context of theorganization.Risk-based thinking - While operational riskmanagement was already included in AS9100, thenew revision includes additional requirements toidentify and address the risks and opportunitiesthat are present for the QMS. Operational riskmanagement is still included, and you can find outmore here: 5 key elements of risk management inAS9100 Rev D.Deleted and added requirements - While somerequirements—such as mandatory documents andpreventive actions—were removed, there was onemain addition obliging companies to have aprocess for identifying and addressing counterfeitparts. Find out more about counterfeit parts andthe other aerospace- specific terms in: Five specialaerospace terms in AS9100 Rev D.Copyri ght 2017 Advi s era Expert Sol uti ons Ltd. Al l ri ghts res erved.4

AS9100 Rev D follows the same structure as thenew ISO 9001:2015 standard, so it is split into 10sections, with the first three being introductoryand the last seven containing the requirements forimplementing the QMS. Here is what those sevensections are about:establish and communicate the quality policy, apolicy that will become the focus for your QMSimprovements. Senior leaders also need to assignthe organizational roles, responsibilities, andauthorities for the QMS, ensuring that resourcesare adequately assigned.Section 4: Context of the organization - This firstsection includes all the requirements foridentifying the context of your organization, whoyour interested parties are and what their needsinclude, and what the scope of your QMS will be.Understanding your organization better will giveyou a firm foundation for your QMS. For moreinformation,read this article:AS9100:Understanding the requirements of context of theorganization.Section 6: Planning - This section addresses theneed to understand and plan action to address therisks and opportunities that are applicable to thecompany’s QMS. This allows you to set qualityobjectives for improvement and plan for changes.Learn more with: How to define quality objectivesin AS9100.Section 5: Leadership - Implementing theserequirements helps the leadership of yourorganization to focus on customers and sitate that your senior leadership teamSection 7: Support - This section contains all of therequirements about resources, including tion, and documented informationneeded to support the QMS processes and yourpeople.Copyri ght 2017 Advi s era Expert Sol uti ons Ltd. Al l ri ghts res erved.5

Section 8: Operation - This section includes all ofthe requirements for the processes that arenecessary to design, create, preserve, and deliveryour products and services. This includesaerospace-specific requirements regarding riskmanagement, configuration management, productsafety, and control of key characteristics, as well asadditions to design and development andnonconforming output requirements.Section 9: Performance Evaluation - Having a QMSrequires that you have a way to evaluate itsperformance, including internal audits andmanagement reviews, so that you know thatprocesses are performing as expected and that anyimprovement activities you are implementing areactually leading to improvement.Section 10: Improvement - One of the mainbenefits of implementing a QMS is to findimprovements in your company, and therequirements in this section pertaining tocontinual improvement and corrective actions aredesigned to help you find long-term benefit fromyour QMS. To learn more, see: Corrective actionsvs. continual improvement in AS9100.These requirements follow a standard Plan-DoCheck-Act cycle which, if used properly, is knownfor its ability to find and sustain lastingimprovements within your business processes.This can most easily be seen in the use of thequality objectives in the QMS. You may choose toplan to reduce your scrap rates by 8% in a year bychanging a certain process; you will then make thechanges to the process that were identified tomake the scrap reduction. After implementing thechange, you may check the new scrap rate and findthat it has been reduced by 7%; you could theneither accept this rate or act to make furtherchanges to the process and reduce the scrap rateeven further.To find out more about the changes in AS9100 RevD, see this infographic: AS9100 Rev D vs Rev C:What has changed?Copyri ght 2017 Advi s era Expert Sol uti ons Ltd. Al l ri ghts res erved.6

If you look closely at the requirements of AS9100Rev D, you will find that there is a lot more involvedthan just the processes that the qualitydepartment needs to do. AS9100 Rev D includes allof the requirements that you need to run yourbusiness in such a way that you provide qualityproducts and services and strive to improvecustomer satisfaction. Additional requirementsinclude design of products and services,management of purchasing, operational riskmanagement, and process improvement.Within the AS9100 Rev D requirements are all therequirements neededto manageyourorganization, including all processes needed tomanage resources and top managementprocesses. The QMS scope includes every part ofthe business, from sales, through planning andimplementing, to delivery of products and services.In some advanced companies, their system ofdoing business is their Business ManagementSystem, and the term “quality” isn’t used. Whyhave a second set of processes that are outside ofthe management system you have put in place?The QMS, as defined by AS9100 Rev D, is aframework that can be used to help your companyimprove on all of the processes that it does. Theflexible requirements in the standard can beimplemented to meet the unique needs of yourorganization, and to help focus the efforts of youremployees towards meeting the needs ofcustomers, increasing customer satisfaction, anddriving improvements.Copyri ght 2017 Advi s era Expert Sol uti ons Ltd. Al l ri ghts res erved.7

Why is AS9100, and how canityour organization?Your customers want to know that you are takingthe steps necessary to improve the quality of yourproducts and services and to enhance customersatisfaction; implementing a QMS according to therequirements of AS9100 can do just that. Bymanaging, controlling, and auditing your ownprocesses, as well as having an outside certificationbody verifying that your QMS meets therequirements, your customers can know thateverything is well in hand.As the internationally recognized standard foraerospace Quality Management Systems, AS9100is based on seven quality management principlesthat are recognized as being necessary to make aQuality Management System work. Yourcustomers will be content to know that your QMSis also based on these principles. To find out moreabout these principles, which are also applicable toISO 9001, see this article on: Seven qualitymanagement principles behind ISO 9001requirements.One of the biggest benefits of AS9100 certificationis that every certified company must be includedon the Online Aerospace Supplier InformationSystem (OASIS) maintained by the IAQG. This is asearchable database that is available for anycompany in the aerospace industry that is lookingat supplier selection and surveillance, and includesnot only information about each company, but alsocontact information for purchasing. Since OASIS isused by the industry to find suppliers, you shouldconsider this to be a free marketing tool for yourcompany, used throughout the aerospaceindustry.Copyri ght 2017 Advi s era Expert Sol uti ons Ltd. Al l ri ghts res erved.8

Based on internationally recognized qualitymanagement principles, AS9100 is designed tohelp you to implement a Quality ManagementSystem that has been shown to provide thesebenefits:focus for their work. Who is better atunderstanding the processes to try to make thembetter than the people who work on them? And,this engagement can improve employee moraleand workplace satisfaction.Improved customer satisfaction - By focusing yourefforts on understanding customer requirementsand meeting customer needs, the satisfaction ofyour customers will improve. Higher customersatisfaction leads to greater customer loyalty,which is good for your business.Better relationships with suppliers - Improving therelationships with your suppliers can bring manybenefits as you work towards improving thesatisfaction of your customers. In partnership withyour suppliers, you can find ways to make yourpurchased products and services less expensive,delivered faster, and better suited to your needs.Overall, this can save time and money for both youand your suppliers.Improved decision making - By involving topmanagement within your Quality ManagementSystem, and basing your decisions on evidencerather than vague notions and attitudes, you canimprove how you make decisions. Better decisionsmean better allocation of resources, which in turncan lead to lower costs.Better efficiency - By using the process approachto better understand the processes used toprovide your products and services, as well astaking an overall system view of how theseprocesses interact, you can not only work to makeeach process better, but also to reduce inefficiencywhen products and information flow betweenprocesses.Employee engagement - When you have anemphasis on meeting customer needs, improvingyour system and processes, and increasingcustomer satisfaction, your employees will have aMake improvement part of your dailybusiness - Continual improvement, making theQuality Management System better incrementallyover time, is so ingrained in the AS9100 standardthat this can become second nature in yourorganization. When this happens, you can have theentire workforce involved in finding ways to makeyour processes better, less costly, and moreefficient—which is an improvement for everyone.Along with these benefits, AS9100—as theinternationally recognized standard for aerospaceQuality Management Systems—will give you animproved image to your customers, whounderstand that managing the quality of yourproducts and services is critical for overall businesssuccess.Copyri ght 2017 Advi s era Expert Sol uti ons Ltd. Al l ri ghts res erved.9

As with other Quality Management Systems, there are many myths around the QMS created by AS9100 RevD. Is there any truth to these myths? Here are six of the most common myths and some explanations for them,so you can decide for yourself:1) AS9100 tells us how to do our job - This is probably the most common myth. Sometimes, people are eventold that AS9100 requires their process to be done in a specific way, but what people don’t tend to realize isthat the requirements of AS9100 don’t describe the “how” of a process, just what needs to be done. So, forinstance, AS9100 will state that the performance evaluation must include customer satisfaction, but you canassess this in any way you see fit.2) AS9100 isn’t for our size of company - People will often say: “AS9100 is just for large aerospace companies,”or, “This is not for service-based companies.” In reality, the requirements were designed for any organizationin any type of business. As per the scope of AS9100, if you want to consistently provide products and servicesthat meet customer requirements, and enhance customer satisfaction while improving your processes, thenAS9100 Rev D is applicable to you.3) AS9100 is just for the quality department - As has already been stated, AS9100 touches every aspect of thebusiness and, in many ways, is a Business Management System rather than just dealing with product andservice quality.4) Everything needs a document - This is an understandable misconception because when the first QMSrequirements were introduced, the mantra of “Write what you do and do what you write” was pervasive. Thishas changed drastically, and now the mantra is closer to “Document what you need to document to preventprocess non-conformances.” It is up to you to decide how and what to document in many cases.Copyri ght 2017 Advi s era Expert Sol uti ons Ltd. Al l ri ghts res erved.10

5) AS9100 just costs too much - It is true that implementing a QMS is not free, and there are many levels ofcost associated with the upkeep and maintenance of the QMS. However, if you implement the requirementsof AS9100 Rev D in such a way that you focus on increasing customer satisfaction and drive continualimprovement in your company, you will find that the resource savings you realize can be a great return oninvestment.6) Before we certify, we need to have everything perfect - If this were true, how could you even meet theAS9100 Rev D requirements of continually improving your QMS? It is true that all of your company processesneed to be identified, implemented, and monitored in order to be ready for certification, but this is to allowyou to identify problems for correction as well as areas for improvement. For all of these reasons, the othermyth that is associated with this one: “It will take years to implement AS9100,” is also false.While other myths are also out there, these are probably the most common complaints you will hear whenyou are trying to convince others of the benefits of implementing AS9100 Rev D. Your ability to disprove thesemyths can go a long way toward getting people on board with your implementation, and even enthusiastic tohelp.Copyri ght 2017 Advi s era Expert Sol uti ons Ltd. Al l ri ghts res erved.11

While it might be possible to get AS9100 certification without top management involvement, maintaining andimproving your QMS will be next to impossible without their support. When it comes to management review,resource management, and applying those resources to properly discover root cause and initiate correctiveactions and continual improvement activities, you will find that your QMS will falter without proper supportfrom top management. In fact, a management representative for the QMS is still needed in the requirementsof AS9100 Rev D, so this support is necessary. Find out more in: Is the management representative stillrequired in AS9100 Rev D?So, ensure that you sell the idea to management before you go too far by talking to them in terms of dollarsand cents. While it may be difficult to put a value on the return on investment that implementing AS9100 RevD presents, it can help to know the benefits of the QMS and find ways to equate the continual improvementactivities that will result with the cost and resource savings that could be realized.Copyri ght 2017 Advi s era Expert Sol uti ons Ltd. Al l ri ghts res erved.12

Implementation of AS9100 Rev D has becomesimplified, because the standard has been put inthe same order as the steps you need to take:1) Identify your context and define your scope.2) Define the quality policy, along with the roles &responsibilities.3) Identify your risks and opportunities and setyour improvement objectives and plans.4) Ensure that you have the support resources inplace for the QMS.5) Set up all of your operating processes andprocedures.6) Determine how you will evaluate performanceand set up these processes.7) Set up processes to find and maintainimprovements.Your documented information can be createdinternally by people in your company, or you canget help by hiring a consultant or purchasingstandard documentation. To see samples ofdocumentation, visit this free AS9100 downloadspage.After you have implemented all of therequirements of the AS9100 standard, andoperated your management system for a setamount of time in order to accumulate records ofyour activities, the auditors from your chosencertification body will verify your system and giveyou a certificate showing that your managementsystem meets all of the requirements.For more information on implementing AS9100Rev D, see this article on 13 Implementation stepsfor AS9100 Rev D, and this graphicalrepresentation of the implementation process:AS9100 Rev D Implementation Diagram.Copyri ght 2017 Advi s era Expert Sol uti ons Ltd. Al l ri ghts res erved.13

Certification allows your customers to know thatthey do not need to audit your QMS on their own,because you have a registered third-partycertification body that has already audited yoursystem against the AS9100 requirements andcertified that your QMS is compliant. After youhave implemented the QMS processes, but beforethe certification body auditors come to assess yoursystem, you will need to operate your QMS for aperiod of time. The reason you need to operateyour QMS is to allow you to do the followingimportant activities before certification:Internal audits - Your internal audit process allowsyou to check that all of your processes are meetingthe planned arrangement, and if not, to find theroot causes of any problems and correct them. Thiscan help to find and correct any hiddenweaknesses in your QMS.Management reviews - As part of theircommitment to the QMS, management needs toreview the system to ensure that it is effectivelyand efficiently implemented. This allows them toappropriately assign resources.Corrective action - When problems are found inyour QMS while performing day-to-day activities,you need to find the root cause and correct it sothat the problem will not recur.The certification body process is divided into twostages:Documentation Audit (Stage One) - In this phase,the auditors will review your QMS and ensure thatyour documentation meets the requirements ofAS9100.Certification Audit (Stage Two) - In this step, theauditors will conduct interviews with employeesand review records in order to determine that theevidence provided shows that your QMS processesare giving results that match the plannedarrangements for each process.Copyri ght 2017 Advi s era Expert Sol uti ons Ltd. Al l ri ghts res erved.14

It can be overwhelming to think about creating allof the processes and documentation necessary fora QMS. This is why many companies turn to anexperienced consultant for help. If you arechoosing to enlist the help of a consultant to giveyou the experienced guidance to implementAS9100, you will need to consider what you will dowhen the consultants’ time is up. It may seemdifficult to educate yourself on everything youneed to know for implementing AS9100 Rev Dwithin your organization, but remember that youwill have to do this eventually, because theconsultant will have to leave at some point.What is to be done? Ensure that you learn as muchas you can during implementation so that whenthe consultant is no longer there to help you, youalready know what you need to know to keep yourQMS maintained and improving without thisexpensive outside help.Copyri ght 2017 Advi s era Expert Sol uti ons Ltd. Al l ri ghts res erved.15

AS9100 Rev D has made a great impact in the aviation, space, and defense industry by aligning the manydifferent quality management requirements that customers previously imposed and allowing companies tohave one Quality Management System that is applicable to all customers. AS9100 Rev D will undoubtedly bean important tool throughout the industry for achieving high levels of customer satisfaction for years to come.With the latest release of AS9100 Rev D, companies now have even more flexibility in how they implement theprocesses that they use to deliver products and services that meet customer and regulatory requirements anddrive improvements in their everyday activities. Improving your processes to better meet customer needs is,after all, the most effective way to use the QMS to ensure that your company is successful in the long run.9100AcademyHere you can download a preview of the AS9100 Rev D Documentation Toolkit . This will allow you to seea sample of the policies and procedures required to implement the AS9100 standard.Copyri ght 2017 Advi s era Expert Sol uti ons Ltd. Al l ri ghts res erved.16

Advisera Expert Solutions Ltdfor electronic business and business consultingZavizanska 12, 10000 ZagrebCroatia, European UnionEmail: [email protected] (international): 1 (646) 759 9933United Kingdom (international): 44 1502 449001Toll-Free (U.S. and Canada): 1-888-553-2256Toll-Free (United Kingdom): 0800 808 5485Australia: 61 3 4000 0020Copyri ght 2017 Advi s era Expert Sol uti ons Ltd. Al l ri ghts res erved.17

In explaining AS9100, the term “Quality Management System” has been used. A Quality Management System is a collection of the company policies, processes, documented procedures, and records that define how the company will operate in order to satisfy customers