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UPS Rate and Service Guide2012 Daily RatesFor freight informationsee pages 131-157.
Logistics creates a betterdelivery experienceAnd no one knows logistics better than UPSWhether you’re shipping documents, packages or freight, UPS hassolutions and technology to leverage the power of logistics, helpingyou be more efficient, while delivering a richer experience for yourcustomers: Deliveries that fit customers’ lives – UPS My ChoiceSM gives yourcustomers the opportunity to choose where and how they receivetheir packages. Recipients can receive delivery alerts via email,text or voice notification, allowing them to reschedule or reroutedeliveries. A better returns experience – UPS Returns Exchange makesreturns more efficient. The delivery of replacement goods andpickup of returns in one stop simplifies the process for customersand streamlines the supply chain for you.visit ups.com1-800-Pick-UPS Earlier deliveries in more places – UPS serves more U.S. ZIP Codesby 8:00 a.m. than any other carrier. And our advanced technologiesensure on-time deliveries and easy access to critical data you needto keep business humming. F lexible air freight, fast customs clearance – Our time- and daydefinite delivery options work with your schedule and budget.Then, we can help avoid costly delays, clearing 99.6 percentof customs entries the same day. A sustainable partnership – Choosing UPS means you’re pairedwith an industry leader in environmental stewardship. As yourpartner, we can help you measure, manage and mitigate yourclimate impact without sacrificing productivity.Enjoy the efficiency and service that make UPS deliveries a betterexperience for both you and your customers.To learn more about how UPS can harness the powerof logistics for you, visit thenewlogistics.com.
How To Use This GuideFind everything you need to know about how to ship packages – from services and rates to packaging andpayment – in the following pages. For your convenience, the UPS Rate and Service Guide is divided into foursections that cover each of the primary steps involved in preparing and processing a shipment. There is alsoa freight section dedicated to shipments of more than 150 pounds. At the beginning of each section, furtherdetail as to what is covered in that section is ection6Choosing a ServicePages 4-12Determine the package service that best meets your needs for domestic, export and importshipping. Also, learn about certain service restrictions that may apply.Preparing a PackagePages 13-24Information about UPS-provided packaging, guidelines for using your own packaging andan explanation of export documentation that must accompany your shipment are provided.Determining the RatePages 25-124Determine the package service rates and zones for domestic, export and import shipments.Also, learn about value-added services that are available.Tracking and PaymentPages 125-130Convenient and up-to-the-minute ways to track shipments are reviewed, as well as an explanationof the UPS invoice, its presentation, and various billing and payment options.FreightPages 131-157Determine the service that best meets your domestic and international freight shipping needs.Also, learn about value-added services and certain service restrictions that may apply.UPS Tariff/Terms and Conditionsfor Package Shipments in the United StatesPages 158-177Essential information is provided regarding the general terms and conditions of servicegoverning UPS and its affiliates in the transportation of small packages in the United States.
2Essential ContactsSupportUPS Customer Serviceups.com 1-800-Pick-UPS 1-800-877-1548 En Español1-800-782-7892 International1-800-811-1648 Billing1-800-554-9964 Hazardous Materials1-800-833-0056 Hearing Impaired – TTY/[email protected] ChartsView or download at ups.com/ratesOrder by calling 1-800-Pick-UPSWorldShip Technical Supportworldship.ups.com1-888-553-1118Package Lab1-877-877-7229UPS CampusShip SupportHelp Desk: 1-800-513-1819 (United States)Eform: https://www.ups.com/forms/e-mail/shipping?loc en USHelp Desk Listing for other s/en/resources/technical support.htmlUPS SolutionsVisit ups.com/solutions and select Browse to view the full portfolio of UPS services.Air Freight Servicesups-scs.com/airfreight1-800-443-6379Ocean Freight Servicesups-scs.com1-800-443-6379The UPS Store theupsstore.com1-858-455-8800UPS Capital upscapital.com1-800-637-0620UPS Express Critical upsexpresscritical.com1-800-714-8779Stay on top of the latest UPS news, announcementsand critical updates via e-mail at ups.com/subscribe.UPS Freight – LTL and Truckloadltl.upsfreight.com1-800-333-7400 (LTL)1-888-682-4652 (TL)UPS Mail Innovations upsmailinnovations.com1-800-500-2224UPS Supply Chain Solutions ups-scs.com1-800-742-5727UPS Trade Direct ups-scs.com/tradedirect1-800-742-5727
Table of Contents 3Table of ContentsIn this UPS Rate and Service Guide, you will find the 2012 UPS Package Daily Rates for the 48 contiguous states, effective January 2, 2012.Daily Rates apply to UPS account holders who have Scheduled Pickup service established prior to January 3, 2011, and to UPS account holderswith a customized pricing agreement that provides Daily Rates. You will also find service and rate information for Freight services. The mostcurrent version of this guide can be downloaded at ups.com/rates.Choosing a ServiceDetermining the Rate (continued)Guaranteed Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Import (continued)UPS 3 Day Select from Canada . . . . . . . . . . . . . . . . . . . . . . . . . 107UPS StandardFrom Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108From Mexico . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110Service Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9UPS Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Preparing a PackageProvided Packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Value-Added, UPS Returns Servicesand UPS Import Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113Packaging Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Other Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118Special Packaging Needs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Customs Brokerage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120Determine the Weight and Size . . . . . . . . . . . . . . . . . . . . . . . . . . 19Shipping Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Tracking and PaymentAccess to UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Track Your Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126Documenting an Export Shipment . . . . . . . . . . . . . . . . . . . . . . . . 23Reviewing Your Invoice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128Determining the RateFreightDetermine the Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Domestic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Determine the Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .UPS Next Day Air Early A.M. . . . . . . . . . . . . . . . . . . . . . . . . . .UPS Next Day Air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .UPS Next Day Air Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .UPS 2nd Day Air A.M. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .UPS 2nd Day Air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .UPS 3 Day Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .UPS Ground . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .272728323640444852Value-Added and UPS Returns Services . . . . . . . . . . . . . . . . . . 56Other Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Determine the Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .West and East State Classifications . . . . . . . . . . . . . . . . . . . . . .Worldwide Zone Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Determine the Zone (to Canada) . . . . . . . . . . . . . . . . . . . . . . . . .Canada Zone Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Shipment Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .UPS Worldwide Express Plus . . . . . . . . . . . . . . . . . . . . . . . . . . .UPS Worldwide Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .UPS Worldwide Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .UPS Worldwide Expedited . . . . . . . . . . . . . . . . . . . . . . . . . . . . .UPS Standard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .646465667071767777808386Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89Taking Control of Your Import Costs . . . . . . . . . . . . . . . . . . . . . . . 89Determine the Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90Worldwide Zone Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92UPS 3 Day Select andUPS Standard Zone Chart (from Canada) . . . . . . . . . . . . . . . . . 95UPS Standard Zone Chart (from Mexico) . . . . . . . . . . . . . . . . . . 96Shipment Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97UPS Worldwide Express Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98UPS Worldwide Express NA1 . . . . . . . . . . . . . . . . . . . . . . . . . . . 98UPS Worldwide Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98UPS Worldwide Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101UPS Worldwide Expedited . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104UPS Tariff/Terms and Conditions for Freight Shipmentsin the United States, Canada and International . . . . . . . . . . . 131Air Freight Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Determine the Weight and Size . . . . . . . . . . . . . . . . . . . . . . . .Determine the Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Worldwide Zone Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .UPS Express Freight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Value-Added Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Other Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Delivery Service Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Service Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Automated Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Documenting an Export Shipment . . . . . . . . . . . . . . . . . . . . . .Shipper‘s Letter of Instruction . . . . . . . . . . . . . . . . . . . . . . . . .Reviewing Your Invoice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . an-Truckload (LTL) and Truckload . . . . . . . . . . . . . . . . .Value-Added Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Other Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Service Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Shipment Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Reviewing Your Invoice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146147147148149150151Air Freight and LTL – Packaging Guidelines . . . . . . . . . . . . . . . . 152Freight Preparation – Quick Look . . . . . . . . . . . . . . . . . . . . . . . . 154Ocean Freight Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155UPS Trade Direct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156Air and Ocean Freight and LTL – Customs Brokerage . . . . . . . . . 157 PS Tariff/Terms and ConditionsUfor Package Shipments in the United StatesTable of Contents for UPS Tariff/Terms and Conditionsfor Package Shipments in the United States . . . . . . . . . . . . . . 159UPS Tariff/Terms and Conditions forPackage Shipments in the United States . . . . . . . . . . . . . . . . . 160Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
How To Use This GuideSection1Choosing a ServiceDetermine the service that best meets your needs for domestic, export and import shipping for packageshipments. Also, learn about certain service restrictions that may apply.n Domestic services for shipping within the United States.Pages 5-6n International services for export and import shipments.Pages 7-8n Review service restrictions for domestic, export and import shipments.n Learn more about solutions to help meet your business needs.Pages 9-11Page 12SECTION 2Preparing a PackageSECTION 3Determining the RatePages 25-124SECTION 4Tracking and PaymentPages 125-130SECTION 5FreightPages 131-157SECTION 6UPS Tariff/Terms and Conditions for Package Shipments in the United StatesPages 158-177Pages 13-24
Guaranteed Services 5Choosing a ServiceDomesticGuaranteed Services*ServiceDelivered ByDestinationsOther Information– Specific delivery commitment, includingexpected delivery time and day, providedat time of booking– All 50 states and Puerto Rico– Pickup and delivery available 24 hoursa day, seven days a week, 365 days a year– F ull range of services, including surface,air, secure, hand-carry, white gloveor chartered aircraft– Visit upsexpresscritical.com or call1-800-714-8779 for more information–N ot available at locations of The UPS Store ,UPS Alliance Locations (Office Depot and Staples ) or any UPS AuthorizedShipping OutletUPS Next Day Air Early A.M. – Delivery by 8:00 a.m. the next business dayto major cities in the 48 contiguous states– Delivery by 8:30 a.m. or 9:00 a.m. thenext business day to most other U.S. cities,including Anchorage, Alaska– Additional locations guaranteed by 10:00 a.m.– 48 contiguous states and Alaska–O ptional Saturday Pickup and Delivery**available (refer to page 57 for moreinformation)–R efer to the Area Surcharge Listing atups.com/rates or call 1-800-Pick-UPS for a listing of applicable ZIP CodesUPS Next Day Air – Next business day by 10:30 a.m., 12:00 p.m.or end of day, depending on destination– All 50 states and Puerto Rico– Optional Saturday Pickup available frommost U.S. locations (refer to page 57 formore information)–O ptional Saturday Delivery** available todestinations where the weekday guaranteeddelivery time is either 10:30 a.m. or 12:00p.m. Saturday Delivery guarantees deliveryby 12:00 p.m. or 1:30 p.m.† (refer to page 57for more information)UPS Next DayAir Saver – Next business day by 3:00 p.m. or 4:30 p.m.to commercial destinations where UPS NextDay Air delivery is committed by 10:30 a.m.or 12:00 p.m., respectively– Shipments to residential locations within theUPS Next Day Air Saver area are deliveredby end of day– Not available to destinations where UPSNext Day Air is committed by end of day–O ptional Saturday Pickup available in mostU.S. locations (refer to page 57 for moreinformation)SAME DAYUPS Express Critical 1 DAY* Some shipments to and from certain locations may require additional time in transit. For guarantee details, service availability and delivery time commitments,visit ups.com or call 1-800-Pick-UPS. For UPS Express Critical details, visit upsexpresscritical.com.**For Saturday Delivery, each Express Envelope or package must bear a Saturday Delivery routing label. Refer to page 57 for more information.†Saturday Delivery may vary based on location. Refer to ups.com for more information.UPS offers a full portfolio of freight services. Refer to pages 131 to 157for more information.
6DomesticGuaranteed Services*ServiceDelivered ByDestinationsOther InformationUPS 2nd DayAir A.M. – Delivery by 10:30 a.m. or 12:00 p.m. onthe second business day to metropolitancommercial destinations– 4 8 contiguous states where UPS NextDay Air delivery is committed by10:30 a.m. or 12:00 p.m., respectively– Not available to destinations whereUPS Next Day Air delivery is committedby end of day– Not available to residential destinations–O ptional Saturday Pickup available(refer to page 57 for more information)– Saturday Delivery is not availableUPS 2nd Day Air – End of second business day– All 50 states and Puerto Rico–O ptional Saturday Pickup available(refer to page 57 for more information)– Optional Saturday Delivery** available by endof day for shipments picked up on Thursday(except for holidays) to destinations wherethe weekday guaranteed delivery time forUPS Next Day Air is either 10:30 a.m. or12:00 p.m.† (refer to page 57 for moreinformation)– End of third business day– 48 contiguous states– Day-definite delivery within one to fivebusiness days– All 50 states and Puerto Rico2 DAYS3 DAYSUPS 3 Day Select WITHIN 5 DAYSUPS Ground* Some shipments to and from certain locations may require additional time in transit. For guarantee details, service availability and delivery time commitments,visit ups.com or call 1-800-Pick-UPS .**For Saturday Delivery, each Express Envelope or package must bear a Saturday Delivery routing label. Refer to page 57 for more information.†Saturday Delivery may vary based on location. Refer to ups.com for more information.Multiple-Package ShipmentsThe contract-only offerings listed below are ideal for multiple-package shipments where a pallet is not required. Each package has its own shippinglabel and unique tracking number, and is backed by the UPS guarantee. For more information, visit ups.com or call 1-800-Pick-UPS.OfferingDescriptionUPS Hundredweight Service – Designed for shipments that may be classified as less-than-pallet load (LPL).– Available with UPS Next Day Air, UPS Next Day Air Saver , UPS 2nd Day Air A.M., UPS 2nd Day Air, UPS 3 Day Selectand UPS Ground.– Day-definite delivery typically in one to five days, or time-definite delivery based on the UPS shipping service you choose.UPS Groundwith Freight Pricing– Choose this option for non-palletized multiple-package shipments going to the same destination and get LTL-based rateson your UPS Ground package service.– Available in the 48 contiguous states.– Day-definite delivery typically in one to five days. An economical choice for multiple-package shipments weighingover 151 pounds. Dependable delivery with full visibility on each individual package.
Guaranteed Services 7Choosing a ServiceExportGuaranteed Services*ServiceDelivered ByDestinationsOther Information– Specific delivery commitment, includingexpected delivery time and day, providedat time of booking– To nearly every country– P ickup and delivery available 24 hoursa day, seven days a week, 365 days a year– F ull range of services, including surface,air, secure, hand-carry, white gloveor chartered aircraft– Visit upsexpresscritical.com or call1-800-714-8779 for more information–N ot available at locations of The UPS Store ,UPS Alliance Locations (Office Depot and Staples ) or any UPS AuthorizedShipping OutletUPS WorldwideExpress Plus – Delivery by 8:30 a.m. to Canada and9:00 a.m. to all other destinations– Next business day to Canada– Two business days to Europe– Two or three business days to Asia– To more than 25 countries and territories,including major cities in Canada, Europeand Asia– Add 40.00 to the appropriate UPS WorldwideExpress rate for each UPS Worldwide ExpressPlus shipment– Rates include door-to-door deliverywith in-house customs clearance**UPS WorldwideExpress – Delivery by 10:30 a.m. or 12:00 p.m.– Next business day to Canada and fordocuments to Mexico– Two business days to Europe and LatinAmerica– Two or three business days to Asia– To more than 65 countries and territories– Rates include door-to-door deliverywith in-house customs clearance**UPS WorldwideSaver – Delivery by end of day– Next business day to Canada and fordocuments to Mexico– Two business days to Europe and LatinAmerica– Typically within two or three business daysto Asia– To more than 215 countries and territories– Rates include door-to-door deliverywith in-house customs clearance**– Delivery by end of day– Two business days to Canada– Three business days to Mexico– Three or four business days to Europe– Four or five business days to Asiaand Latin America– To more than 70 countries and territories– Rates include door-to-door deliverywith in-house customs clearance**– End-of-day delivery within two to sixbusiness days– To all Canadian provinces– Rates include door-to-door delivery**– Customs clearance is not included UPS will provide Customs Brokerage Servicesunless a different broker is specified Charges will be billed to the importerunless otherwise indicated by the shipperBEST AVAILABLE FLIGHTUPS Express Critical 1 TO 3 DAYS2 TO 5 DAYSUPS WorldwideExpedited DAY-DEFINITEUPS Standard* Some shipments to and from certain locations may require additional time in transit. For guarantee details, service availability and delivery time commitments,visit ups.com or call 1-800-Pick-UPS . For UPS Express Critical details, visit upsexpresscritical.com.**Provided by UPS Supply Chain Solutions .UPS TradeAbility is a suite of information-based services providing harmonizer,landed cost and compliance tools. Visit ups.com/tradeability for more information.
8ImportGuaranteed Services*ServiceDelivered ByOriginsOther Information– Specific delivery commitment, includingexpected delivery time and day, providedat time of booking– From nearly every country–A vailable 24 hours a day, seven daysa week, 365 days a year– F ull range of services, including surface,air, secure, hand-carry, white gloveor chartered aircraft– Visit upsexpresscritical.com or call1-800-714-8779 for more informationUPS WorldwideExpress Plus – Delivery by 8:00 a.m., 8:30 a.m. or 9:00 a.m.– Next business day from Canada– One or two business days from Asia, Europeand Latin America– F rom more than 185 countriesand territories– Add 40.00 to the appropriate UPS WorldwideExpress rate for each UPS Worldwide ExpressPlus shipment– Rates include door-to-door deliverywith in-house customs clearance**UPS WorldwideExpress NA1 – Delivery by 10:30 a.m. whereUPS Worldwide Express is available– Overnight delivery to all 50 states andPuerto Rico from select European businesscenters– F rom select cities in Belgium, Germany,the Netherlands and the United Kingdom– Rates include door-to-door deliverywith in-house customs clearance**– S ervice requires an early pickup at originUPS WorldwideExpress – Delivery by 10:30 a.m. or 12:00 p.m.– Next business day from Canada and Mexico– One or two business days from Asia, Europeand Latin America– F rom more than 185 countriesand territories– Rates include door-to-door deliverywith in-house customs clearance**UPS WorldwideSaver – Delivery by end of day– Next business day from Canada and Mexico– One or two business days from Asia, Europeand Latin America– F rom more than 185 countriesand territories– Rates include door-to-door deliverywith in-house customs clearance**– Delivery by end of day– Two business days from Canada– Two or three business days from Mexico– Four or five business days from Asia, Europeand Latin America– F rom more than 70 countriesand territories– Rates include door-to-door deliverywith in-house customs clearance**– E nd of third business day to the 48 contig uous states– From all Canadian provinces– Rates include door-to-door deliverywith in-house customs clearance**– End-of-day delivery to the 48 contiguousstates within two to six business daysfrom Canada– End-of-day delivery to the 48 contiguousstates within three to seven business daysfrom Mexico– From all Canadian provinces and MexicoFor Canada:– Rates include door-to-door delivery**– Customs clearance is not included UPS will provide Customs Brokerage Serv ices unless a different broker is specified Charges will be billed to the importerunless otherwise indicated by the shipper Refer to pages 120 to 124 for UPS CustomsBrokerage Services and ratesFor Mexico:– Rates include door-to-door deliverywith in-house customs clearance**BEST AVAILABLE FLIGHTUPS Express Critical 1 TO 2 DAYS2 TO 5 DAYSUPS WorldwideExpedited WITHIN 3 DAYS FROM CANADAUPS 3 Day Select from CanadaDAY-DEFINITEUPS Standard– From Canada– From Mexico* Some shipments to and from certain locations may require additional time in transit. For guarantee details, service availability and delivery time commitments,visit ups.com or call 1-800-Pick-UPS . For UPS Express Critical details, visit upsexpresscritical.com.**Provided by UPS Supply Chain Solutions .Note: 10:30 a.m. delivery locations are the same as UPS Next Day Air delivery commitment times in the U.S. Certain locations will require additionaltime in transit. For specific time in transit information, visit ups.com or call 1-800-Pick-UPS.
Service Restrictions 9Choosing a ServiceDomestic, Export and ImportService RestrictionsH A Z A R D O U S M AT E R I A L S A N D I N T E R N AT I O N A L DA N G E R O U S G O O D SUPS will accept domestic Air DangerousGoods ship ments prepared under D.O.T.49 C.F.R. or IATA regulation sets. Thedomestic Hazardous Materials andInter national Dangerous Goods function ality is integrated into the currentversion of WorldShip . Contact theHazardous Materials Support Center at1-800-554-9964 for more information.Hazardous Materials, as defined andregulated under Title 49 of the Codeof Federal Regulations (49 C.F.R.),and Dangerous Goods, as definedunder the International Civil AviationOrganization (ICAO) and publishedin the Interna tional Air TransportAssociation (IATA) Dangerous GoodsRegulations, are accepted for trans portation only as a contractual servicedomestically within and between all50 states and Puerto Rico, and inter nationally within or between definedservice areas.Setting Up Service for HazardousMaterials and Dangerous GoodsTo receive Hazardous Materials orDangerous Goods service, includingUPS Standard to Canada, the shippermust have a Scheduled Pickup accountand agree to the provi sions set forthin the online UPS Dangerous GoodsAgreement Checklist or an approvedprior domestic or inter nationalagreement, or have these sameprovisions incor porated into theirexisting customized contract.Alaska, Hawaii, Puerto Ricoand Catalina IslandEffective January 2011 UPS no longeraccepts hazardous materials, includingConsumer Commodities, ORM-D,Limited Quantities and combustibles,via UPS Ground service to and fromAlaska, Hawaii, Puerto Rico andCatalina Island. Many products thatare not regulated or do not requireshipping papers via UPS Ground arefully regulated when transportedvia aircraft. Hazardous Materialsare accepted for transporta tion viaUPS air to and from Alaska, Hawaii,Puerto Rico and Catalina Island onlyin passenger air craft quantities (someclass 9 exceptions are listed in theUPS Chemical Table) and pre paredaccord ing to the require ments setforth in either Title 49 of the Code ofFederal Regulations (49 C.F.R.) or in theInternational Air Transport Associationregulations (IATA) and the UPS Guidefor Shipping Ground and Air HazardousMaterials at ups.com/hazmat.UPS 3 Day Select When preparing Hazardous Materialspackages for UPS 3 Day Select, pack ages must be prepared in accord ancewith the applicable air regulations.Many products that are not regulatedor do not require shipping papers viaUPS Ground are fully regulated whentransported via aircraft. HazardousMaterials are accepted for transporta tionin UPS 3 Day Select only in passengeraircraft quantities (some class 9 excep tions are listed in the UPS ChemicalTable) prepared according to therequirements set forth in either Title49 of the Code of Federal Regu la tions(49 C.F.R.) or in the Inter national AirTransport Association regulations(IATA) and the UPS Guide for ShippingGround and Air Hazardous Materials,available at ups.com/hazmat.Other Regulated Materials (ORM-D)/Limited Quantities (Ltd Qty)Other Regulated Materials (ORM-D)and Limited Quantity (Ltd Qty) ship ments prepared under HM-215K areaccepted for transporta tion withouta contract within the 48 contiguousstates when properly packaged,marked and shipped via UPS Ground.UPS Standard to Canada is availablefor ORM-D (Consumer Commodity)and Ltd Qty (HM-215K) shipmentswith out a contract, provided theshipper has reviewed the requiredchecklist and service restric tionswith a UPS representative.ORM-D and Ltd Qty (HM-215K) pack agesshipped via UPS domestic air servicesand UPS 3 Day Select within the U.S.and Puerto Rico, and ConsumerCom modity and Ltd Qty shipments toInternational Dangerous Goods (IDG)desti nations, are accepted for trans porta tion on a con tractual basis only.UPS Express Critical UPS Express Critical accepts HazardousMaterials and International DangerousGoods shipments via ground transpor tation or air charter service only (certainrestrictions apply).Dry IceUPS accepts most non-Da
Section 1 Section 2 Preparing a Package Pages 13-24 Section 3 Determining the Rate Pages 25-124 Section 4 Tracking and Payment Pages 125-130 Section 5 Freight Pages 131-157 Section 6 UPS Tariff/Terms and Conditions for Package Shipments in the United States Pages 158-177 How to Use this Guide Choosing a S
