[Type the document title] Version 8.1 July 2013 3725-74600-002Polycom RealPresence Collaboration Server 800s, Virtual Edition Release NotesPolycom Document Title1
Trademark InformationPOLYCOM and the names and marks associated with Polycom's products are trademarks and/or servicemarks of Polycom, Inc., and are registered and/or common law marks in the United States and various othercountries.All other trademarks are the property of their respective owners.Patent InformationThe accompanying product may be protected by one or more U.S. and foreign patents and/or pending patentapplications held by Polycom, Inc.This software has not achieved UC APL certification.This document provides the latest information for security-conscious users running Version 8.1 software.The information in this document is not intended to imply that DoD or DISA certifies Polycom RMX systems.End User License AgreementUse of this software constitutes acceptance of the terms and conditions of the Polycom RealPresence Collaboration Server 800s Virtual Edition system end-user license agreements (EULA).The EULA for your version is available on the Polycom Support page for the Polycom RealPresence Collaboration Server 800s system. 2013 Polycom, Inc. All rights reserved.Polycom, Inc.6001 America Center DriveSan Jose CA 95002USANo part of this document may be reproduced or transmitted in any form or by any means, electronic ormechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law,reproducing includes translating into another language or format.As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect tothe software contained within its products. The software is protected by United States copyright laws andinternational treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g.,a book or sound recording).Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is notresponsible for printing or clerical errors. Information in this document is subject to change without notice.
Table of ContentsTable of ContentsVersion 8.1 - New Features List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Version 8.1 - Changes to Existing Features List . . . . . . . . . . . . . . . . . . . . . . . . 2Version 8.1 - Interoperability Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Devices . 3RealPresence Collaboration Server 800s, Virtual Edition Conferencing Options . 4Resources and Feedback . 6Hardware Requirement . 6Collaboration Server Web Client . 6Windows 7 Security Settings . 7Internet Explorer 8 Configuration . 8Version 8.1 - Upgrade Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Where to Get the Latest Product Information . 11Upgrade Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Guidelines . 12Preparing for the Upgrade . 12Upgrading from Version 8.0 to 8.1 . 12Upgrading the RMX Manager Application . 16Version 8.1 Detailed Description - New Features . . . . . . . . . . . . . . . . . . . . . . . 18Video Preview . 18Video Preview Guidelines . 18Workstation Requirements . 19Testing your Workstation . 19Previewing the Participant Video . 20Network Quality Indication . 22Network Quality Levels . 22Indication Threshold Values . 23Guidelines . 23Customizing Network Quality Icon Display . 23SIP Call Disconnect After Abnormal Call Termination . 25Configuring the System Flag . 25Sending Text Messages to All Participants using Message Overlay . 26Guidelines . 26Enabling, Disabling and Modifying Message Overlay Display in theConference Profile . 27Enabling, Disabling and Modifying Message Overlay Display During theOngoing Conference . 29Sending Text Messages to Selected Participants using Message Overlay . 30Version 8.1 - Changes to Existing Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Product Activation . 31SNMP Traps . 32Terminate Conference after Chairperson Drops . 34Polycom, Inci
Polycom RealPresence Collaboration Server 800s Virtual Edition Release Notes - Version 8.1Known Limitations and Corrections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Version 8.1 Corrections . 35Version 8.1 System Limitations . 37Troubleshooting Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Collaboration Server Web Client Installation - Troubleshooting Instructions . 41Procedure 1: Ending all Internet Explorer Sessions . 42Procedure 2: Deleting the Temporary Internet Files, Collaboration ServerCookie and Collaboration Server Object . 42Deleting the Temporary Internet Files . 43Deleting the RMX/Collaboration Server Cookie . 45Deleting the RMX/Collaboration Server ActiveX Object . 46Procedure 3: Managing Add-ons Collisions . 47Procedure 4: Add the Collaboration Server to the Internet Explorer TrustedSites List . 48Procedure 5: Browser Hosting Controls (Optional) . 50iiPolycom, Inc
Version 8.1 - New Features ListVersion 8.1 - New Features ListThe following table lists the new features in 8.1.Table 1-18.1 - New Features List#CategoryFeature NameDescription1ConferencingVideo PreviewCollaboration Server users can preview the video sent from theparticipant to the conference (MCU) and the video sent from theconference to the participant, enabling users to monitor the qualityof the video sent and received by the participant.2ConferencingNetwork QualityIndicationIf network quality issues occur, a Network Quality Indicator isdisplayed in the CP layout indicating the quality of the participant’svideo channel.3ConferencingSIP Call Disconnectafter Abnormal CallTerminationWhen an abnormal disconnection of SIP endpoints occurs, SIPendpoints remain connected to the conference causing connectiondisruptions. To detect the disconnection of SIP endpoints a newsystem flag can be defined to specify the amount of time that theMCU should wait for an RTCP or RTP message from the SIPendpoint before the endpoint starts the disconnection process.4ConferencingSending TextMessages to allParticipants usingMessage OverlayEnables the operator or administrator to send text messages to allparticipants during an ongoing conference. The message isdisplayed as part of the video information on screen.5ConferencingSending TextMessages toselectedParticipants usingMessage OverlayEnables the operator or administrator to send messages to asingle or selected number of participants during a conference.6Video/PartnersHD RTV VideoProtocolHD RTV Video Protocol is supported enabling the use of legacyendpoints.7VideoSupport for H.261H.261 Video Protocol is supported enabling the use of legacyendpoints.Polycom, Inc.1
RealPresence Collaboration Server 800s Virtual Edition Release Notes - Version 8.1Version 8.1 - Changes to ExistingFeatures ListThe following table lists the changes to existing features in 8.1Table 22Changes to Existing Features (Continued)#CategoryFeature Name1GeneralProductActivationThe Product Activation dialog box has an additional checkbox: I accept the license agreementThis check box enables Online Registration of yourproduct.2GeneralSNMP TrapsSeveral entities in the RMX MIB do not generate rsonDropsThe flagTERMINATE CONF AFTER CHAIR DROPPED isreplaced by a new field in the Conference Profile - IVRdialog box: Terminate Conference after ChairpersonDrops. This option allows a conference to beautomatically terminated after the chairperson left theconference.DescriptionPolycom, Inc.
Version 8.1 - Interoperability TableVersion 8.1 - Interoperability TableDevicesThe following table lists the devices with which 8.1 was tested:Table 1-1Version 8.1 Device Interoperability TableDeviceVersionGatekeepers/ProxiesPolycom CMA6.2.0.ER22Polycom XMA7.3.0,7.1.1Cisco (Tandberg) VCSX7.2.2Cisco (Tandberg) GatekeeperN6.1Cisco (Tandberg) GatewayG3.2Cisco 3241 Gateway2.1(1.43)pRadvision ECS gatekeeper188.8.131.52Microsoft Lync Server4.0.7577.183 (CU5version)Microsoft Lync Server W15Lync Server 2013- 5.0.8308.0Broadsoft ProxyR18SP1RPAD2.1.1RecorderPolycom RSS 20008.5Polycom RSS 40008.6.0.0MCUs, Call Managers Network Devices and Add insPolycom MGC 25/50/100 and MGC 50/1009.0.4.3Polycom RMX 10002.1.2Polycom DMA 70006.0.2EndpointsPolycom, Inc.Polycom HDX Family184.108.40.206, 3.1.2Polycom GS Family4.1.1Polycom Telepresence (ITP) Systems220.127.116.11, 3.1.2Polycom VSX and V-Series Family18.104.22.168
RealPresence Collaboration Server 800s Virtual Edition Release Notes - Version 8.1Table 1-1Version 8.1 Device Interoperability Table (Continued)DeviceVersionPolycom Viewstation Family7.5.4 or higherPolycom Viewstation FX/EX/40006.0.5 or higherPolycom CMA Desktop5.2.4Polycom CMA Desktop for MAC5.2.4Polycom QDX60004.0.3Polycom Real Presence Desktop3Polycom RealPresence Mobile iPad3Polycom RealPresence Mobile Android3Polycom m1001.0.5Microsoft Lync 15 client15.0.4420.1017Microsoft Lync 14 client4.0.7577.4356* RealPresence Collaboration Server 800 registration to the CMA Gatekeeper is supported.Bridge information (management & monitoring) and scheduling are not supported.** RealPresence Resource Manager (XMA) can schedule calls through the DMA.Reservations are not supported. Wave 7 version of RealPresence Resource Manager(XMA) does not support management, monitoring and scheduling of conferences on theRPCS 800s that are directly managed by RealPresence Resource Manager (XMA).*** Lync 2013 is not supported.RealPresence Collaboration Server 800s, Virtual Edition ConferencingOptionsThe following table summarizes the conferencing capabilities and options available in thedifferent Conferencing Mode.Table 1-2Features by Conferencing ModeFeatures4CP OnlyMixed CP & SVCSVC OnlyReservations Operator Conferences Entry Queues * * *Dial Out Cascading ** Polycom, Inc.
Version 8.1 - Interoperability TableTable 1-2Features by Conferencing Mode (Continued)FeaturesIVRCP OnlyMixed CP & SVC SVC Only Reduced IVR setfor SVC endpointsPermanentConferences LPR *** ***Auto Redial Content All Content Settings,All Content ProtocolsGraphics Only, H.264Cascade & SVCOptimizedGraphics Only,H.264 Cascade &SVC OptimizedPresentation Mode Lecture Mode Same Layout Layout Selection AVC endpoints onlyLayout set to AutoLayout and definedon the endpoint Skins AVC endpoints onlyEncryption Recording AVC recording onlySite NamesMessage Overlay AVC endpoints onlyManaged by theendpoint (not ivaMCU) * Entry Queue & Destination Conference must have the same profile (i.e. SVC only to SVConly, Mixed CP and SVC to Mixed CP and SVC)** Only Basic Cascading is available*** For AVC, the LPR error resiliency is used, for SVC endpoints other error resiliencymethods are used.Polycom, Inc.5
RealPresence Collaboration Server 800s Virtual Edition Release Notes - Version 8.1Resources and FeedbackTo find support and to report findings, register on the beta web site and use the followingresources:Table 1-3Polycom Support and ResourcesPolycom SupportPolycom Test SystemsFor support please contact the Polycom Team [email protected] to http://www.polycom.com/videotest for alist of worldwide numbers that you can use to testyour video conferencing system.Hardware RequirementThe RealPresence Collaboration Server 800s software-based MCU is hosted on the Dell PowerEdge R620 E5-2690 Rack Server.Collaboration Server Web ClientThe following table lists the environments (Web Browsers and Operating Systems) withwhich the Collaboration Server Web Client was tested*. It is not recommended to run RPCollaboration Server Web Client and Polycom CMAD applications simultaneously on thesame workstation.Table 1-4Collaboration Server Web Client Environment Interoperability TableWeb BrowserInternet Explorer 76Operating SystemWindows Vista Windows 7Internet Explorer 8Windows 7Internet Explorer 9Windows 7Polycom, Inc.
Version 8.1 - Interoperability TableWindows 7 Security SettingsIf Windows 7 is installed on the workstation, Protected Mode must be disabled beforedownloading the software to the workstation.To disable Protected Mode:1 In the Internet Options dialog box, click the Security tab.The Security tab is displayed.Polycom, Inc.7
RealPresence Collaboration Server 800s Virtual Edition Release Notes - Version 8.12Clear the Enable Protected Mode check box for each of the following tabs:— Internet— Local intranet— Trusted sites3After successful connection to Collaboration Server, the Enable Protected Mode checkboxes can be selected to enable Protected Mode for the following tabs:— Internet— Local intranetInternet Explorer 8 ConfigurationWhen using Internet Explorer 8 to run the RP Collaboration Server Web Client or RMX Managerapplications, it is important to configure the browser according to the following procedure.To configure Internet Explorer 8:1 Close all browsers running on the workstation.28Use the Windows Task Manager to verify that no iexplore.exe processes are running on theworkstation. If any processes are found, use the End Task button to end them.Polycom, Inc.
Version 8.1 - Interoperability Table3Open Internet Explorer but do not connect to the MCU.4In the Internet Explorer menu bar select Tools Internet Options.The Internet Options dialog box is displayed with General tab open.5In the Browsing history section, click the Delete button.The Delete Browsing History dialog box is displayed.Polycom, Inc.6Select the Temporary Internet files and Cookies check boxes.7Click the Delete button.8The Delete Browsing History dialog box closes and the files are deleted.9In the Internet Options dialog box, click the Settings button.9
RealPresence Collaboration Server 800s Virtual Edition Release Notes - Version 8.1The Temporary Internet Files and History Settings dialog box is displayed.10 Click the View objects button.The Downloaded Program Files folder containing the installed Program Files is displayed.11 Select the EMAClassLoader.dll file and press the Delete key on the workstationor right-click the EMA.ClassLoader.dll file and then click Delete.12 Close the Downloaded Program Files folder and the Temporary Internet Files and HistorySettings dialog box.13 In the Internet Options dialog box, click the OK button to save the changes and close thedialog box.10Polycom, Inc.
Version 8.1 - Upgrade Package ContentsVersion 8.1 - Upgrade PackageContentsVersion 8.1 upgrade package must be downloaded from the Polycom Resource Center andincludes the following items: lan.cfg file LanConfigUtility.exe RealPresence Collaboration Server 800s documentation:————RealPresence Collaboration Server 800s V8.1 Release NotesRealPresence Collaboration Server 800s Getting Started Guide V8.1RealPresence Collaboration Server 800s Administrator’s Guide V8.1Installation Quick Start Guide for RealPresence Collaboration Server 800sWhere to Get the Latest Product InformationTo view the latest Polycom product documentation, visit the Support section of thePolycom website at http://support.polycom.comPolycom, Inc.11
RealPresence Collaboration Server 800s Virtual Edition Release Notes - Version 8.1Upgrade ProceduresGuidelines If Windows7 is installed on the workstation, Protected Mode must be disabled beforedownloading the Collaboration Server software to the workstation. For more information see“Windows 7 Security Settings” on page 7. To maximize conferencing performance, especially in high bit rate call environments, a 1 Gbconnection is recommended for each LAN connection. If the default POLYCOM user is defined in the Collaboration Server Web Client, an Active Alarmis created and the MCU status changes to MAJOR until a new Administrator user replaces thedefault user.Preparing for the UpgradeTo prepare for the upgrade:1 Download the RealPresence Collaboration Server 800s Intermediate Version 22.214.171.124.2Download the 8.1 software from the Polycom Resource Center web site.3Obtain the 8.1 Product Activation Key from the Polycom Resource Center web site. Formore information, see the RealPresence Collaboration Server 800s Getting Started Guide,"Obtaining the Activation Key” on page 2-28.4If the RMX is used with a DMA, disable DMA functionality:5aLog into the DMA that handles call transfers for the RMX.bSelect Network - MCU - MCUs.cSelect the MCU and choose either Stop Using or Busy Out.Verify that all conferences, including permanent conferences, have been terminated.After the upgrade is complete, all permanent conferences must be manually rescheduled.6Backup the configuration file. For more information, see the Polycom RealPresenceCollaboration Server 800s Administrator’s Guide, "Software Management” on page 21-59.Upgrading from Version 8.0 to 8.1To upgrade from Version 8.0 to 8.1, an Intermediate Version must be installed first. TheCollaboration Server is not usable until the entire procedure is complete.To upgrade to the Intermediate Version:1 Install the Intermediate Version 126.96.36.199.On the Collaboration Server menu, click Administration Software Management Software Download.12Polycom, Inc.
Upgrade Procedures2Browse to the Install Path, selecting the 188.8.131.52.bin file in the folder where theIntermediate Version is saved and click Install.3The Install Software information box that the file Copying files is In progress.At the end of the Copying Files process the system displays an indication that the MCUmust be reset.4Click the Yes button.A system message alert may appear, if so then click Next/Cancel.Connection to the Collaboration Server is terminated.5Wait approximately 10 minutes, close, and reopen the browser.The Intermediate Version is installed.It is recommended to immediately proceed with the rest of the procedure.To upgrade from Version 8.0 to 8.1:1 Install MCU Software 8.1.On the Collaboration Server menu, click Administration Software Management Software Download.2Polycom, Inc.Browse to the Install Path, selecting the 8.1.x.x.bin file in the folder where 8.1 is savedand click Install.13
RealPresence Collaboration Server 800s Virtual Edition Release Notes - Version 8.13The Install Software information box that the file Copying files is In progress.At the end of the Copying Files process the system displays an indication that thesoftware copying procedure is Done and a new Activation Key is required.4Click the OK button.The Product Activation dialog box is displayed with the serial number field completed.5In the Activation Key field, enter or paste the Product Activation Key obtained earlier andclick the OK button.At the end of the Product Activation process the system displays an indication that theMCU must be reset.6Click the Yes button.A system message alert may appear, if so then click Next/Cancel.Connection to the Collaboration Server is terminated.714Wait approximately 10 minutes, close, and reopen the browser.Polycom, Inc.
Upgrade Procedures8Enter the IP address of the Collaboration Server Control Unit in the browser’s addressline and press Enter to reconnect to Collaboration Server.If the browser displays a message indicating that it cannot display the requested page,close and reopen the browser and connect to the Collaboration Server.The version number in the Welcome screen has changed to 8.1.9In the Collaboration Server Web Client – Welcome screen, enter your User Name andPassword and click Login.If the error “Browser environment error. Please close all the browser sessions” appears, close all thebrowser sessions, and reconnect to the Collaboration Server. If the error message appears again,either run the automatic troubleshooter utility or manually preform the suggested troubleshootingprocedures. For more details, see the RealPresence Collaboration Server 800s Release Notes,“Troubleshooting Instructions” on page 41.10 If the MCU is used with a DMA, enable DMA functionality:aLog into the DMA that handles call transfers for the RMX.bSelect Network - MCU - MCUs.cSelect the MCU and choose Start Using.dVerify that the version number is updated.The upgrade to 8.1 is complete.Polycom, Inc.15
RealPresence Collaboration Server 800s Virtual Edition Release Notes - Version 8.1Upgrading the RMX Manager ApplicationThe RMX Manager application can be downloaded from one of the Collaboration Serversystems installed in your site or from Polycom web site at http://www.polycom.com/support.To install RMX Manager (downloading the application from the Collaboration Server): When upgrading the RMX Manager application, it is recommended to backup the MCU list usingthe Export RMX Manager Configuration option. For more details, see RealPresenceCollaboration Server 800s Administrator’s Guide, "Software Management” on page 21-59. When upgrading the RMX Manager from a major version (for example, version 8.0) to amaintenance version of that version (for example, 8.0.1), the installation must be performed fromthe same MCU (IP address) from which the major version (for example, version 7.0) wasinstalled.If you are upgrading from another MCU (different IP address), you must first uninstall the RMXManager application using Control Panel Add or Remove Programs.1Start Internet Explorer and connect to the Collaboration Server from which the currentversion was installed.The Login screen is displayed.2Click the Install RMX Manager link on the upper right corner of the Login screen.The installer verifies the application’s requirements on the workstation.If the following error message is displayed: “You cannot start application RMX Manager 7.8 from thislocation because it is already installed from a different location” you are upgrading from an MCU thatis other than the one used for the installed version (different IP address).In such a case, first uninstall the Collaboration Server Manager application using Control Panel Add or Remove Programs.The Install dialog box is displayed.3Click the Install button.The installation proceeds.16Polycom, Inc.
Upgrade ProceduresThe installation completes, the application loads and the RMX Manager - MCUs screenis displayed.MCUs ToolbarMCUs PaneThe list includes the previously defined MCUs.If the MCUs list is empty, import the backed up list using the Import RMX Manager Configurationoption. For more details, see the RealPresence Collaboration Server 800s Administrator’s Guide"Import/Export RMX Manager Configuration” on page 20-22.Polycom, Inc.17
RealPresence Collaboration Server 800s Virtual Edition Release Notes - Version 8.1Version 8.1 Detailed Description New FeaturesVideo PreviewCollaboration Server users can preview the video sent from the participant to the conference(MCU) and the video sent from the conference to the participant. It enables theCollaboration Server users to monitor the quality of the video sent and received by theparticipant and identify possible quality degradation.The video preview is displayed in a separate window independent to the Collaboration ServerWeb Client. All Web Client functionality is enabled and conference and participantmonitoring as well as all other user actions can be performed while the video previewwindow is open and active. Live video is shown in the preview window as long as thewindow is open. The preview window closes automatically when the conference ends orwhen participant disconnects from the conference. It can also be closed manually by theCollaboration Server user.Video Preview Guidelines18 Video preview is available for AVC participants. It is not available for SVC participants. Video preview window size and resolution are adjusted to the resolution of the PC thatdisplays the preview. Video Preview of the video sent from the conference to the participant is shownaccording to the line rate and video parameters of the level threshold to which theparticipant is connected. All users can view a video preview. Only one preview window can be displayed for each Collaboration Server Web Clientconnection (workstation). Only one preview window can be displayed for a single conference and up to fourpreview windows can be displayed for each system on different workstations (one perworkstation and one per conference). Live video that is shown in the preview window does not include the Content when itis sent by the participant. Video Preview is supported in cascaded conferences. If the video preview window is opened when the IVR slide is displayed to theparticipant, it will also be displayed in the video preview window. Video Preview is supported with H.264 High Profile. Video Preview is not supported for endpoints using the RTV protocol. Video Preview is disabled in encrypted conferences. Video preview cannot be displayed when the participant’s video is suspended.Polycom, Inc.
Version 8.1 Detailed Description - New Features Participant’s video preview and the CMAD window cannot be open and runningsimultaneously on the same PC as both require the same DirectDraw resource.Workstation RequirementsTo be able to display the video preview window, the following minimum requirementsmust be met: Windows XP, Windows Vista and Windows 7 Internet Explorer 7 and later DirectX is installed DirectDraw Acceleration must be enabled and no other application is using the videoresource Hardware acceleration must be enabledTesting your WorkstationTo ensure that your workstation can display the video preview window:1 In Windows, click Start Run.The Run dialog box opens.2In the Open field, type dxdiag and press the Enter key or click OK.A confirmation message is displayed.Polycom, Inc.3Click Yes to run the diagnostics.The DirectX Diagnostic Tool dialog box opens.4Click the Display tab.19
RealPresence Collaboration Server 800s Virtual Edition Release Notes - Version 8.1To be able to display the video preview window, the DirectDraw Acceleration andDirect3D Acceleration options must be Enabled.If the video card installed in the PC does not support DirectDraw Acceleration, a blackwindow may be viewed in the Video Preview window.5Click the Exit button.Previewing the Participant VideoTo preview the participant video:1 List the conference participants in the Participants pane.220Right-click the participant whose video you want to preview and then click one of thefollowing options:Polycom, Inc.
Version 8.1 Detailed Description - New Features— View Participant Sent Video - to display the video sent from the participant
Polycom RSS 2000 8.5 Polycom RSS 4000 184.108.40.206 MCUs, Call Managers Network Devices and Add ins Polycom MGC 25/50/100 and MGC 50/100 220.127.116.11 Polycom RMX 1000 2.1.2 Polycom DMA 7000 6.0.2 Endpoints Polycom HDX Family 18.104.22.168, 3.1.2 Polycom GS Family 4.1.1 Polycom Telepresence (ITP) Systems 22.214.171.124, 3.1.2