Polycom RSS 4000 SystemUser Guide5.0.0 Oct. 2009 3150-30828-001

Trademark InformationPolycom , the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products aretrademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the UnitedStates and various other countries.All other trademarks are the property of their respective owners.Patent InformationThe accompanying product is protected by one or more U.S. and foreign patents and/or pending patentapplications held by Polycom, Inc. 2009 Polycom, Inc. All rights reserved.Polycom, Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or transmitted in any form or by any means, electronic ormechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law,reproducing includes translating into another language or format.As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to thesoftware contained within its products. The software is protected by United States copyright laws andinternational treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g.,a book or sound recording).Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is notresponsible for printing or clerical errors. Information in this document is subject to change without notice.

Table of IPolycom RSS 4000 Installation and PreliminaryConfiguration ··· 1-1General Safety Precautions ························· · 1-1Unpacking and Installing the Polycom RSS 4000················· 1-2Initial Polycom RSS 4000 IP Configuration ························ 1-2Web User Interface (UI) ············ 2-1Logging into Polycom RSS 4000 via the Web······················ 2-2Polycom RSS 4000 Web UI Main screen ··· 2-3System Information ········· 2-3Product Information ···· 2-3System Usage ············· 2-5Product Activation ······ 2-6System ············· 2-8IP Address ·········· 2-8Gatekeeper Settings ····· 2-9User Customization ····2-10Archives ····2-13System ··············2-14Logger Settings ··········2-16Upgrade/Reset System 18SSL Configuration ······2-19Account Management ·····2-21Endpoint Management 2-21User Management ······2-23Group ·········2-24Active Directory Settings cording ··············2-27Single Point Recording oint Recording Settings ···········2-30Dial Out and Record Through the ·····2-33Multicast Settings ·······2-34Streaming ··············2-361-i

Table of ContentsManaging Recording ··2-37Viewing Archive 38Looking Up Archives ··2-38Sorting Archives ········2-39Changing Archive aying Back Archives via the Web ·········2-40Downloading ····2-40E-Mail Link ···············2-41Deleting ···········2-41Go to Archive Pages ···2-42H.323 Connection Status Display ················2-42Onscreen User Interface (UI) – Conference Recording··········· 3-1Single Point Recording Using an Endpoint Menu (onscreen UI) ·· 3-2Main Menu ················ 3-2Start Recording ··········· 3-4Live Streaming ··········· 3-5Immediate ······· 3-5Archive Name ····· 3-6Using a Polycom MCU for Single Point Recording ··················· 3-7Point-to-Point Recording ·· 3-7Entering a Recording ······················ 3-7Streaming without Recording ················· 3-9Leaving a Recording Room ···················· 3-9Onscreen User Interface (UI) – Archive Playback···················· 4-1Video Viewing Rights ······ 4-2Quick Access Codes for Archive Playback ····· 4-3Sorting Archives ············· 4-4PIN Codes ····················· 4-5Fast ········ 4-6Choose Language for Endpoint Menu ·········· 4-6Appendix A – Terminal Setting and User Commands ············· 5-1Hyperterminal Parameters ························· 5-1Logging in ····················· 5-1Overview of Commands ··· 5-2Appendix B - Polycom RSS Media ··········· 6-1ii

Polycom RSS 4000 User GuideAccessing and Installing Polycom RSS Media Tools·················· 6-2Uninstalling Polycom RSS Media ··········· 6-2Operating ········· 6-2Using Polycom RSS Multicast Player ············ 6-2Receiving Multicast Videos ···················· 6-3Playing Multicast Videos ······················· 6-4Adjusting Video Window Size ················ 6-5Video Statistics ··········· 6-5Using Media Converter for Polycom RSS ······ 6-6Format ············ 6-6Starting file ······ 6-6Using Polycom RSS 4000 ··············6-10Overview of Interface Areas ··················6-10Starting File ·······6-12Pausing File ·······6-13Stopping File Upload ··6-13Cancelling File Upload 6-13Appendix C – Regulatory Notices ·················· 7-14iii

PrefaceThis User Guide provides system operation and setup information for usersand administrators of the Polycom RSS 4000 system.The Polycom RSS 4000 is a network server that enables users to easilyrecord, stream and archive media content. It supports recording andarchiving of high-definition video content, processing of streaming media,and H.323 playback. It is an important component of Polycom's peer-to-peervideo communications product series.The Polycom RSS 4000 can be fully integrated with other Polycomproducts (Such as the Polycom RMX 2000 and Polycom HDXs), and iscompatible with devices supporting the H.323 standard. Polycom RSS 4000 uses easily remembered DTMF commands and Far End CameraControls to start, stop, and pause recording, employ many other recordingoptions, and perform H.323 playback. The device can produce superiorrecordings of multimedia conferences (as high as HD 30 frame/second underthe H.264 standard) using synchronous sound, images, and content(point-to-point and point-to-multipoint), and transmit them to globalaudiences via the Internet for real-time viewing or replay. This server canstore up to 700 hours of storage at 768kbps of H.323 video, audio andcontent , and can use common media players such as Windows Media Playerand RealPlayer. Moreover, The Polycom RSS 4000 Supports up to 200Unicast streams in one single system.The Polycom RSS 4000 also offers full-strength security functions. Itsupports SSL certification and encryption in order to protect the security ofinformation transmitted from the web, allows the setting of recording andviewing access rights, and can identify individual video endpoints ornetwork users.

1Polycom RSS 4000Installation and PreliminaryConfigurationGeneral Safety PrecautionsFollow these rules to ensure general safety: Keep the area around the Polycom RSS 4000 unit clean, free of clutterand well ventilated. Decide on a suitable location for the Polycom RSS 4000 rack that willhold the Polycom RSS 4000 unit and is near a grounded poweroutlet. Use a regulating uninterruptible power supply (UPS) to protect thePolycom RSS 4000 unit from power surges and voltage spikes, and tokeep it operating in case of a power failure.Table 1-1 Polycom RSS 4000 Hardware SpecificationHardware SpecificationIntel Xeon 2.33GHzx2, 4GB RAM, 500Gx2 Hard disk(Disk 1: 500GB / Disk 2 (for mirroring): 500GB). Form Factor: 2U 19” Height: (89 mm) Width: (441 mm) Depth: (485 mm) Gross Weight: (19.5 kg) Power Supply: 700W ATX AC power supply w/PFC, 1 1 Redundant Power Supply AC Voltage: 100 - 240 VAC, 60-50 Hz, 10-4 Amps Window XP EKPreparationsObtain the following information from your network administrator: Polycom RSS 4000 unit, Subnet Mask and Default Gateway IPaddresses. Gatekeeper IP address, Prefix, and E.164 of the Polycom RSS 4000.1-1

Chapter 1- Polycom RSS 4000 Installation and Preliminary ConfigurationUnpacking and Installing the Polycom RSS 40001Place the Polycom RSS 4000 unit on a stable flat surface in theselected location, not for rack mount.2Insert each power cord connector into the rear of the unit and connecteach to an appropriately rated socket outlet. The Polycom RSS 4000unit is supplied with two power cords, BOTH power cords should beconnected to the mains power supply during normal operation.3Connect the LAN cable to LAN 1 port on the rear panel of the Polycom RSS 4000 unit.4Turn on power switch.Figure 1-2 Connecting cablesPlug Acts as Disconnect Device: The socket outlets to which this apparatus is connected must be installed near theequipment and must always be readily accessible. In order to fully isolate the equipment then both power cords should bedisconnected otherwise the system will remain energized.Initial Polycom RSS 4000 IP ConfigurationThe system is shipped with a default IP address:IP Address: Mask: are two ways to change the initial IP address of the system: Via a cross over LAN cable Via a RS232 or Telnet Console.Changing the initial IP address via a cross over LAN cable1-21Connect a cross over LAN cable to LAN 1 port on the rear panel of thePolycom RSS 4000 unit.2Configure your PC to the same segment of the Polycom RSS 4000.For example, set the IP address as that shown below:

Polycom RSS 4000 User GuideFigure 1-3 IP Address Settings3Open the internet explorer and browse to: to the system. Use the default User name (POLYCOM) andPassword (POLYCOM).Figure 1-4 Login to Web UI5Go to system configuration- IP setting and set a static IP address. Clickthe save button and then reset the system.1-3

Chapter 1- Polycom RSS 4000 Installation and Preliminary ConfigurationFigure 1-5 IP Settings PageChanging the initial IP address via an RS232 Console or TelnetAnother option to modify the IP address of the Polycom RSS 4000 isusing the RS232 console.1Connect to the RS232 port – and activate the console (9600, 8bits).2When login to the console, input the default password “POLYCOM” toenter the system.3After the user have logged onto the system, enter "?" or "help" after the"#" to show the following information:#?Available commands:show Show system information.set lan1 static ip address netmask ip mask [gw gatewayaddress ]4Change the IP address using the command in below format (the exactaddresses are just for a instance):set lan1 static netmask [gw] The same steps apply also for Telnet connection.Only one console can be connected at any given time (either Telnet orRS232 not both).The system is now ready for use, the following chapters will give furtherdescriptions for device configuration and operation.1-4

2Web User Interface (UI)The Polycom RSS 4000 provides two types of user interface: Web UI - Web Interface to configure, control, monitor Polycom RSS 4000 and view archives.The following operations can be performed using the Web UI: queryingsystem information, activation/upgrading, registering to a gatekeeper,performing customization, backup/deletion of recording files,configuration of clusters, configuration of multicast videos, configurationof SSL certificates, setting of single point recording and point-to-pointrecording parameters, account management, management of recordedfiles, dial-out and record sessions initiated from the RSS, and more. Thischapter provides a detailed explanation of Web management andconfiguration. Onscreen UI - User menu which displayed when connecting to the RSSvia the H323 Endpoint (Or MCU), the onscreen UI allows the user toperform recording and playback tasks. The following two chapters willexplain how to use the onscreen UI to perform recording and playback.A user's PC must satisfy the following conditions in order to successfully work withthe Polycom RSS 4000's Web UI and play video files:Must use Windows 2000 SP4, Windows XP SP2, Windows 2003 or WindowsVista operating systems.Video player clients are Windows Media player 9.0 (or above) or Real Player orPolycom proprietary if using multicast.2-1

Chapter 2 - Web User Interface (UI)Logging into Polycom RSS 4000 via the Web1Enter the Polycom RSS 4000's IP address in the address field andpress enter. The user will see the Polycom RSS 4000's login page, asshown in Figure 2-1.2After correctly entering a user name and password in the login screen,press enter to log in. The default user name is "POLYCOM" and thedefault password is "POLYCOM". These defaults are pre-set for use infirst-time log in. Pressing the Clear button will clear the entered username and password, allowing new values to be entered.Figure 2-1 Polycom RSS 4000 login screenIf the Polycom RSS 4000 you are logging into is integrated with an LDAPActive Directory server, users can also enter an Active Directory domain username and password in the login screen. In this case, the "Domain" menu inFigure 2-1 will be enabled. Enter a correct user name and password, andselect the appropriate domain name from the "Domain" pull-down menu;click the "Login" button or press enter to log in. Please refer to the Activedirectory settings section for detailed information concerning Active Directoryservers.2-2

Polycom RSS 4000 User GuidePolycom RSS 4000 Web UI Main screenFigure 2-2 Polycom RSS 4000 Web UI Main screenThe Polycom RSS 4000 Main screen includes three major sections:1System Management – This section includes the following sections:System Information, System Configuration, Account Management,Recording Setting, Archives and Live Streaming.2Monitoring – The right section to the System management, theinformation in this window will be changed based on the menuselection in the system management.3Connected H.323 Link Status – Monitor and control area for the H.323devices which connected to the Polycom RSS 4000 at any given time.System InformationAfter logging in to Web page, the default view will display the "ProductInformation". This page displays product information, system usage, andactivation status.Product InformationClick on "Product Information" to view the Polycom RSS 4000's systemname, product type, version, maximum H.323 connections, maximumarchive viewers, maximum recording sessions, and activation status, asshown below.2-3

Chapter 2 - Web User Interface (UI)Figure 2-3 Product Information PageTable 2-1 Product Information Details2-4ItemDetailsSystem nameDisplays the current Polycom RSS 4000 device name.Product typeDisplays the video server type.VersionDisplays the current version and distribution date.Maximum H.323ConnectionsDisplays that the Polycom RSS 4000 can support amaximum of 15 H.323 playback connections.Maximum ArchiveviewersDisplays that the Polycom RSS 4000 can support amaximum of 200 users simultaneously connected to WebUI to play videos.If the playback was recorded at the rate of :[128k 1024k] – It supports 200 simultaneous archivedplaybacks;(1024k 2048k] – It supports 100 simultaneous archivedplaybacks;(2048k 4096k] – It supports 50 simultaneous archivedplaybacks.Maximum RecordingSessionsDisplays that the Polycom RSS 4000 can supportsimultaneous recording by 15 endpoints. This implies thatit can support 15 single-point recording sessions.Activation StatusDisplays whether the Polycom RSS 4000 has beenactivated. This field will show "Not activated" when thedevice has not been activated after a software upgrade,and will otherwise show "Activated". Only an activatedPolycom RSS 4000 can perform normal recording.Please refer to the Product activation section for detailedinformation concerning activation.MulticastDisplays whether the multicast function is activated. Whenthe multicast module is activatedis displayed.

Polycom RSS 4000 User GuideItemDetailsConfigure multicast parameters in the "Recordingparameters- multicast settings" page. See multicastsettings for details. When not activated,is displayed.To use the multicast function, acquire a multicast-activatedproduct key code. Steps for activating the multicastfunction are the same as those for new device activation.Please refer to the Product activation section for furtherinformation.EncryptionDisplays whether the AES encryption function is activated.will beWhen the encryption function is activated,displayed here, otherwisewill be displayed. For moreinformation about AES encryption, please refer to theSystem Settings.HD Live StreamingDisplays whether the 720p live streaming function isactivated. After activating the device can live stream at720p resolution.Note: 720p 50/60 fps is not yet supported. The supported number of “Maximum H.323 Connections”, “MaximumArchive viewers” and “Maximum Recording Sessions” depends on thelicense you bought. Please consult your vendor for detail information.Before using the “Multicast” “Encryption” and “HD Live Streaming”functions, you need to buy corresponding license and active the device.Please consult your vendor for detail information.System UsageClick on "System Usage" in the navigation bar on the left side of the screen toview the Polycom RSS 4000's current hard drive usage, CPU usage,current device time, and synchronization of device time and time on currentcomputer.There are 2 hard disk on Polycom RSS 4000. The RAID is configured asRAID-1 (mirroring). The two hard disks have identical data on them. Datawritten to one disk will automatically be duplicated to the other one.Figure 2-4 System Usage Page2-5

Chapter 2 - Web User Interface (UI)Table 2-2 System Usage DetailsItemDetailsHard drive usageDisplays the Polycom RSS 4000's current hard driveresource usage.CPU usageDisplays the Polycom RSS 4000's current CPU usage.RAID StatusDisplay the status of RAID: NONE – the RAID is not available; Optimal – the RAID is working fine; Degraded – there is something wrong with the RAID; Rebuild – the RAID is rebuilding data; Build / Verify – the RAID is building or Verifying data; Verify – the RAID is verifying data.Disk1Disk2Display the status of hard drive: Online – the hard drive is available; Missing – the hard drive can not be detected; Rebuilding – the hard drive is rebuilding data.Date & timeDisplays the Polycom RSS 4000's current date andtime.This screen is automatically refreshed once in every 30 seconds.Product ActivationThe user must activate a Polycom RSS 4000 after purchase or softwareupgrade before the user can perform normal recording.To activate your device12-6Log into the web interface of Polycom RSS 4000, and go to SystemInformation Product Activation.

Polycom RSS 4000 User GuideFigure 2-5 Product Activation2Click on “Polycom Resource Center” to enter the Polycom Resourcelogin page.3Sign in with your registered email account and password. If you are anew user, register for an account first.4Go to Service & Support– Product Activation - Single ProductActivation.5Input the License Number and the Serial Number and click Submit togenerate the Key Code.You can get the License Number and the Serial Number from the printeddocument shipped with your device.Figure 2-6 Single Product Activation6Enter the generated Key Code in the field shown in Figure 2-5 and clickSave.Following successful activation, the "Activation status" property in ProductInformation page will display "Activated". If you also purchase the multicastwill appear infunction, AES function or HD live streaming function, athe "Multicast" , "Encryption" or “HD Live Streaming” properties sections, asshown below.Figure 2-7 The device has been activated successfully2-7

Chapter 2 - Web User Interface (UI)If you wish to activate the device's optional functions alone, you must first obtain aproduct license with these functions. Please contact a distributor if you wish to obtainsuch a license.Please do the activation in the following order: system license (5, 10, or 15); then HDLive Streaming; then multicast; then encryption.System ConfigurationClick on "System Configuration" in the navigation bar on the left side of thescreen. This page can be used to perform basic configuration tasks, includingIP settings, gatekeeper settings, user customization, backup/delete settings,system settings, logger settings, upgrade/reset system settings, and SSLencryption certificate configuration.IP Address SettingsClick on "System Configuration" - "IP Settings" in the navigation bar toenter the IP settings page. The LAN1 IP address, subnet mask, gateway, andDNS server can be set using this page.Figure 2-8 IP settings pageThe device's IP address, subnet mask, default gateway, and DNS serveraddress can be set manually on this page. A maximum of two DNS serverscan be set. After completing settings, click on the "Save" button to save the IPaddress and DNS server address, and a dialog box will appear to remind theuser that the system required to be restarted in order for the new settings totake effect. After restart, the new IP address must be used to visit the Web UIto perform management.Network Address Translation (NAT) network environments use privateinternal IP addresses for devices within the network, while using external IPaddresses to allow devices on the LAN to communicate with other devicesoutside the LAN. If your Polycom RSS 4000 is connected to a LAN that2-8

Polycom RSS 4000 User Guideuses a NAT, you can enable NAT option to allow the Polycom RSS 4000to communicate with external networks. If “Enable NAT” is selected, theexternal address for NAT usage must be configured. The calling partyoutside the LAN will call the NAT address of your system, while local userson your LAN will continue to use the LAN address.When setting the IP address, only dots and numbers within the scope of0-255 can be entered for the IP address, subnet mask and gateway address.Please check that an entered address is valid, otherwise an error message boxwill pop up.Gatekeeper SettingsClick on "System Configuration" - "Gatekeeper settings" in the navigationbar to enter the gatekeeper settings page. This page is used to configurewhether the device registers to a gatekeeper. After registering to a gatekeeper,endpoints may call the Polycom RSS 4000's E.164 alias to establish aconnection, and there will be no need to use a cumbersome IP address.Gatekeeper configuration items will be enabled when this box is checked.Then set the parameters. The word "Registered" will appear next to the checkbox after successfully registering to a GK.Figure 2-9 Gatekeeper setting pageIf the device is registered to a gatekeeper, endpoints will be able to quicklyaccess the Polycom RSS 4000's Onscreen UI record or playback interfacesusing the record and play prefixes registered with the GK.Furthermore, the Polycom RSS 4000 can also integrate with a gatekeeper,and take advantage of registration of identical system prefixes to enablemultiple Polycom RSS 4000 devices to share recording resources or H.323connections. When an endpoint calls an E.164 alias plus a play prefix orrecording prefix to connect with a Polycom RSS 4000 device, thePolycom RSS 4000 can determine the H.323 connection request type. Ifresources are not available, the RSS will send a busy message to therequesting GK. The GK will in turn send the playback or record request to2-9

Chapter 2 - Web User Interface (UI)the next available Polycom RSS 4000 device with the same prefix, and theuser can play back or record a video on another Polycom RSS 4000without having to disconnect and reconnect.Table 2-3 Details of Gatekeeper SettingsItemDetailsGatekeeper IP AddressEnters the IP address of the GK the user wishes to registerto.System prefix/E.164numberSets E.164 alias of the Polycom RSS 4000. Afterregistering, endpoints may use this E.164 to call thePolycom RSS 4000. The entered E.164 must have anumerical value and may not exceed 16 digits in length;otherwise an error message will pop up.Recording withoutH.239 PrefixSets the recording prefix of the RSS. The user can directlyenter the device's single point recording menu when theendpoint calls the E.164 alias recording prefix. ThePolycom RSS 4000 will identify the recording requeston the basis of this prefix.Play PrefixSets the play prefix of the RSS. The user can directly enterthe device's video play menu when the endpoint calls theE.164 alias the play prefix. The Polycom RSS 4000will identify the playback request on the basis of this prefix.Recording with H.239PrefixSets the H.239 dual stream recording prefix of the RSS.The user can directly enter the device's single point recordmenu when the endpoint calls the E.164 alias H.239prefix. The Polycom RSS 4000 will identify the dualstream recording request on the basis of this prefix.System H.323 AliasSets the H.323 alias of the Polycom RSS 4000. Afterregistering, the endpoint will use this H.323 Alias to call thePolycom RSS 4000. The entered length cannot exceed16 digits.Gatekeeper PortThe default value of 1719 typically does not need to bechanged.After completing relevant settings, click on "Save" to perform registration."Registered" will be displayed if the registration is successful, otherwise "Notregistered" will be shown.User CustomizationThe Polycom RSS 4000 permits users to customize the system's IVR voicemessages, Web page logos, login screen welcome message, endpoint menubackground, and endpoint menu language.Click on "System settings- User customization" in the navigation bar on theleft side of the screen to enter the customization interface.2-10

Polycom RSS 4000 User GuideFigure 2-10 User customization screenCustomizing the IVR MessagesFigure 2-11 IVR Message setting sectionUsers will hear different IVR messages when operating the Polycom RSS 4000. The user can change the system's IVR messages in the "IVR message"area on this interface.When an IVR file is uploaded to the Polycom RSS 4000, the file name mustconsist of only alphanumeric characters.The file format is PCM, 16 bit, single-channel file with a sampling frequency of 16KHz.After changing IVR messages, the user can select the corresponding languageand click on the play button to the right to listen。If the user wish to change the IVR messages, first select the correspondinglanguage, and then click on the "Browse" button beneath the drop-down list.Confirm the path of the file to be changed, and click on the "Download file"button to download the new file. After the file has been downloaded, playthe message to confirm that the file change has been successful.Customizing Web user interface logosFigure 2-12 Web user interface logo setting sectionThe user can change Web interface logos in the "Web user interface logo"area of the interface.Logo image files

Polycom RSS 4000 Installation and Preliminary Configuration Unpacking and Installing the Polycom RSS 4000 1 Place the Polycom RSS 4000 unit on a stable flat surface in the selected location, not for rack mount. 2 Insert each power cord connector into the rear of the unit