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Statewide Telehealth Service (Standard Version)Users Guide to Scopia DesktopWhat is Scopia?Scopia is a high definition videoconferencing software application that iscompatible with the WA Telehealth Network and its security features.You are able to use Scopia on your computer, laptop or home PC. You wouldobviously need a web camera and audio input / output. Using Scopia is identicalto using videoconferencing capabilities that you would expect from avideoconferencing unit.There are no restrictions or logon requirements for the ‘standard’ version so youcan install to any PC anywhere. There is a ‘pro’ (professional) version of thesoftware available to selected users on request. Information related to usingScopia Pro is contained in the separate Scopia Pro document.A Frequently Asked Questions section is contained at the end of this guide. Thiscovers some of the most commonly asked questions about installing and usingScopia Desktop.The Telehealth Helpdesk is available by phone on 1300 367 166 Monday-Fridayduring normal office hours (08:00 – 16:00) and Helpdesk staff are happy to assistif required.

Step 1 - Where do I download Scopia from?You can download Scopia from the link below, however it is suggested to readthis entire guide before doing t(Image 1)SettingsCheckAudioCheckVideoWhat equipment do I need?Before installing the Scopia link you need to have installed a web camera and anoptional headset with headphones and a microphone.Web CameraHeadphones with microphone

Your web camera may have a built in microphone. However you may also preferto install a separate headset and microphone combination to ensure good audioquality and reduce audio feedback. We recommend that you use a headset forthe best experience.Web cameras normally have a manufacturers supplied software driver that allowsthem to work effectively with your computer. This software may be required to beinstalled from a manufacturer’s disk or web site before you install Scopia.NB: It is important to note that Health WA employees may require assistancefrom the Health Information Network (HIN) or your local Information Systemsarea in order to install software and hardware on Departmental computers.Step 2 - Testing the equipmentAt this point you have already clicked on the link to download Scopia provided inStep 1 and should be seeing a new internet window the same as Image 1, above.You will need to install all the browser plugins and drivers. This is done using the‘click here to install updates’ option.Use the “settings” option (located towards the right of the screen) to add and testyour web camera and optional headset.Both audio and video device’s have a test option available to establish that theyare producing a video image and that sound input and output is working correctly.These are accessed by the ‘check audio / video’ option.(Image 2)Audio Device SettingsVideo Device Settings

If you are experiencing audio problems with Scopia you can revisit these setuppages at any time to check that your web camera and audio are workingcorrectly.NB: Don’t forget the Telehealth Helpdesk is available on 1300 367 166To obtain the best possible image with Scopia your camera needs to be capableof 720p video with at least 15 frames per second.Step 3 - What does Scopia look like?The standard interface presents as a full screen web page – see image 3(Image 3)UserNameMeetingIDParticipateNowOnce you have downloaded Scopia you are able to “bookmark” this link to thefavorites section of Internet Explorer.To join a meeting, enter the “Meeting ID”, which will be either the Virtual MeetingRoom (VMR) (five or six digits starting with 6); or Bridge number (four digitsstarting with 6) that you have been given by the person coordinating thevideoconference.You can enter “Your Name” (or your department’s name) where indicated. Thisallows others users to know who you are, or what area you are from.Once you have entered the VMR or bridge number you need to click on the“Participate Now” button.

On a Scopia callDuring a Scopia call there are many features available to you. The basic layoutof the Scopia window will look similar to that shown below.NB: Please ensure that your microphone is “muted” when you are not speaking.This is done by double clicking on the microphone next to your name in the“Participants” section towards the top left of the screen.Telehealth HelpdeskThe Telehealth Helpdesk is available for assistance during business hours. Theycan be contacted on the following:Monday – Friday: 08:00 – 16:00Phone: 1300 367 166.Email:[email protected]

FREQUENTLY ASKED QUESTIONS1. UpdatesYou will receive from time to time requests for updates when you accessScopia. These can be updated at your convenience.2. SoundIf you are having difficulties with your sound there are various options youmay look at.You can see if the sound is turned up on your computer Sometimes exiting the meeting and re-entering will bring the sound incorrectly.If using a wireless headset, check that it is charged and turned on.Sometimes turning your headset on and off again will kick start the sound.3. Voice activatedThe pictures on Scopia are voice activated. Whoever is speaking theirpicture will be the large image on the screen. This will mean that theother participants will be the smaller images.4. RecordingRecording is not permitted by individual users and any request to do so ismanaged centrally to ensure governance related to permission, storageand disposal.

Scopia is a high definition videoconferencing software application that is compatible with the WA Telehealth Network and its security features. You are able to use Scopia on your computer, laptop or home PC.