Utility Leadership Academy Course ListHarvard ManageMentor Library.3LDH-HMM03 Budgeting .3LDH-HMM06 Business Case Development .3LDH-HMM35 Business Plan Development .4LDH-HMM29 Career Management .5LDH-HMM04 Change Management .5LDH-HMM05 Coaching .6LDH-HMM24 Crisis Management .7LDH-HMM11 Customer Focus .7LDH-HMM23 Decision Making .8LDH-HMM07 Delegating .9LDH-HMM08 Developing Employees .9LDH-HMM25 Difficult Interactions .10LDH-HMM09 Dismissing an Employee .10LDH-HMM12 Diversity .11LDH-HMM43 Ethics at Work .11LDH-HMM13 Feedback Essentials .12LDH-HMM10 Finance Essentials .12LDH-HMM44 Global Collaboration.13LDH-HMM39 Goal Setting .13LDH-HMM14 Hiring .14LDH-HMM26 Innovation and Creativity .14LDH-HMM15 Innovation Implementation .15LDH-HMM19 Laying Off Employees .15LDH-HMM21 Leading and Motivating .16LDH-HMM27 Managing Upward .16LDH-HMM31 Marketing Essentials .17LDH-HMM38 Meeting Management.18LDH-HMM33 Negotiating .18LDH-HMM02 New Manager Transitions .19LDH-HMM01 Performance Appraisal .19LDH-HMM32 Performance Measurement .20LDH-HMM34 Persuading Others .20January 1, 2016Page 1 of 27

Utility Leadership Academy Course ListLDH-HMM22 Presentation Skills .21LDH-HMM17 Process Improvement .21LDH-HMM36 Project Management .22LDH-HMM37 Retaining Employees .22LDH-HMM40 Strategic Thinking .23LDH-HMM16 Strategy Execution.23LDH-HMM28 Stress Management .24LDH-HMM20 Team Leadership .24LDH-HMM18 Team Management .25LDH-HMM30 Time Management .25LDH-HMM41 Virtual Teams .26LDH-HMM42 Writing Skills .26January 1, 2016Page 2 of 27

Harvard ManageMentor LibraryHarvard ManageMentor LibraryLDH-HMM03 BudgetingMEA Certificate NumberMEA11761Continuing Education Unit (CEU)0.1Course DescriptionLearn about the budget process, different types of budgets, and common budgeting problems--so you can allocateresources wisely to meet your goals.Concepts Budgeting OverviewTypes of BudgetsApproaches to BudgetingHow to Categorize ExpensesPreparing an Operating Budget—Goals and AssumptionsPreparing an Operating Budget—Forecasting Sales and RevenuesPreparing an Operating Budget—Cost of Goods Sold, SG&A, and Operating IncomeCapital BudgetsCapital BudgetingCapital Budgeting TechniquesSensitivity AnalysisVariance in BudgetingLinking the Budget to the Balanced ScorecardObjectives Understand what budgets are and how the budgeting process works.Prepare different types of budgets.Create "what if" scenarios.Monitor and evaluate budget performance.LDH-HMM06 Business Case DevelopmentMEA Certificate NumberMEA11765Continuing Education Unit (CEU)0.1Course DescriptionLearn how to create an effective business case, from defining the opportunity and analyzing alternatives topresenting your final recommendations.January 1, 2016Page 3 of 27

Harvard ManageMentor LibraryConcepts Business Case BasicsDefining the OpportunityIdentifying AlternativesGathering Data and Estimating a Time FrameAnalyzing Your DataSample Case AnalysisChoosing a Solution and Assessing RisksCreating a High-Level Implementation PlanCommunicating Your CaseObjectives Clearly define the opportunity you'll want to address in your business case.Identify and analyze a range of alternatives.Recommend one option and assess its risks.Create a high-level implementation plan for your proposed alternative.Communicate your case to key stakeholders.LDH-HMM35 Business Plan DevelopmentMEA Certificate NumberMEA11793Continuing Education Unit (CEU)0.1Course DescriptionTakes you step by step through the process of preparing an effective plan for a business proposal. The steps you willlearn are applicable to launching a new internal product as well as seeking funding for a new start-up business.Concepts The Business Plan OverviewShaping the ProcessThe Structure of the Business PlanOpening SectionsThe Executive SummaryThe Business DescriptionThe Business Environment AnalysisIndustry BackgroundThe Marketing PlanThe Operations PlanThe Management SummaryThe Financial PlanAttachments and MilestonesJanuary 1, 2016Page 4 of 27

Harvard ManageMentor LibraryObjectives Learn the kinds of information that need to be contained in a successful business plan.Present that information so that your readers get what they need and understand quickly what you'reasking of them.LDH-HMM29 Career ManagementMEA Certificate NumberMEA11787Continuing Education Unit (CEU)0.1Course DescriptionLearn how to manage your career-including how to identify your business interests, professional values, and skills inorder to target your most exciting career possibilities.Concepts What Is Career Development?Taking Charge of Your CareerKnowing YourselfClarify Your Work ValuesAssess Your SkillsFinding Development Opportunities at Your CompanyHelping Others Manage Their CareersFrequently Asked QuestionsObjectives Identify your core business interests, work reward values, and skills.Identify the career opportunities within your current role or organization that will let you express thoseinterests, achieve those rewards, and use or develop those skills.Benefit from career-development resources and processes like career counselors, mentors, networking,informational interviewing, and professional development reviews.Help others manage their careers.LDH-HMM04 Change ManagementMEA Certificate NumberMEA11762Continuing Education Unit (CEU)0.1Course DescriptionLearn how to manage change constructively and navigate the ups and downs that inevitably accompany a changeeffort.January 1, 2016Page 5 of 27

Harvard ManageMentor LibraryConcepts The Dimensions of ChangeBeing Ready for ChangeChange ManagementImplementing ChangeCommunicating ChangeUnderstanding Reactions to ChangeTaking Care of Yourself During ChangeObjectives Recognize the different types of change programs observed in organizations.Prepare your unit or group to become change-ready.Understand a systematic approach for creating and implementing change.Recognize the importance of communicating throughout all phases of a change effort.Understand and address people's reactions to change.Take care of yourself during a change program.LDH-HMM05 CoachingMEA Certificate NumberMEA11764Continuing Education Unit (CEU)0.1Course DescriptionLearn how to strengthen your coaching skills by using a four-step process to facilitate the professional growth of theemployees you coach.Concepts Coaching OverviewThe Coaching ProcessPreparationInitial DiscussionOngoing DialogueFollow UpStrengthening Your Coaching SkillsObjectives Recognize that coaching is an ongoing, two-way process that takes place as the need or opportunity arises.Implement a four-step process to prepare for and lead effective coaching sessions.Conduct coaching sessions using a variety of coaching techniques.Provide ongoing support and follow-through for the person being coached.Strengthen your coaching skills.January 1, 2016Page 6 of 27

Harvard ManageMentor LibraryLDH-HMM24 Crisis ManagementMEA Certificate NumberMEA11763Continuing Education Unit (CEU)0.1Course DescriptionLearn a practical, hands-on method for looking at crises--from developing a crises audit to avoid and prepare forcrises, to managing an actual crisis, to learning from past events.Concepts What Is a Crisis?Avoiding the CrisisPreparing to Manage the CrisisRecognizing the CrisisContaining the CrisisResolving the CrisisLearning from the CrisisManaging Yourself During the CrisisFrequently Asked QuestionsObjectives Avoid a crisis through planning.Prepare to manage crises you can't avoid.Recognize a crisis and contain it before it spreads even further.Resolve a crisis in the most effective way.Learn from past crises.Take care of yourself during a crisis.LDH-HMM11 Customer FocusMEA Certificate NumberMEA11770Continuing Education Unit (CEU)0.1Course DescriptionLearn how to target the right customers and build their long-term loyalty by developing systems for learningabout—and responding to—their needs.Concepts Facts about Customers and LoyaltyTargeting the Right CustomersHow Loyalty Affects ProfitabilityJanuary 1, 2016Page 7 of 27

Harvard ManageMentor Library Building Employee CapabilityKnowing the CustomerDelivering ValueObjectives Understand the service profit chain—and in particular the interrelationships among customer.Satisfaction, customer loyalty, employee capability, and company profitability.Build and refine a process for delivering extraordinary value to these key customers.LDH-HMM23 Decision MakingMEA Certificate NumberMEA11782Continuing Education Unit (CEU)0.1Course DescriptionLearn how to identify underlying issues related to a decision, generate and evaluate multiple alternatives, and thencommunicate and implement your decision.Concepts Decision-Making OverviewSetting the StageRecognizing ObstaclesFraming the IssueGenerating AlternativesEvaluating AlternativesMaking the DecisionCommunicating the DecisionImplementing the DecisionAssessing the Decision-MakingEthics and Decision MakingObjectives Crate a context for making successful and ethical business decisions.Identify common obstacles that stand in the way of effective decision making.Assess the underlying issues related to the decision.Generate and evaluate multiple alternatives.Make a final decision.Communicate and implement the decision.January 1, 2016Page 8 of 27

Harvard ManageMentor LibraryLDH-HMM07 DelegatingMEA Certificate NumberMEA11766Continuing Education Unit (CEU)0.1Course DescriptionLearn how to choose what to delegate, match employee and delegated assignment, and set the stage for success byboth developing your employees and freeing up your time for critical managerial tasks.Concepts What Is Delegating?Guidelines for Effective DelegatingApproaches to DelegationPreparing to DelegateMaking the AssignmentMonitoring a DelegationHandling ObstaclesAfter the Assignment Is CompleteFrequently Asked QuestionsObjectives Use different approaches to delegating.Use different methods to select the right person for the job.Support, monitor, and track the assignment.LDH-HMM08 Developing EmployeesMEA Certificate NumberMEA11767Continuing Education Unit (CEU)0.1Course DescriptionLearn how to encourage your employees to learn and grow, while maximizing the return on the management timeyou invest in employee development.Concepts Why Develop Employees?Addressing Developmental NeedsAcknowledge Employee DifferencesUsing the Performance and Potential GridKeeping Top Employees MotivatedGrowing Competent EmployeesActing on UnderperformersThe Career Development DiscussionJanuary 1, 2016Page 9 of 27

Harvard ManageMentor LibraryObjectives Understand why employee development is critical to business success.Recognize your role in developing employees.Evaluate your employees' individual developmental needs.Motivate top employees, grow solid contributors, and act decisively on underperformers.Conduct successful career development discussions.LDH-HMM25 Difficult InteractionsMEA Certificate NumberMEA11783Continuing Education Unit (CEU)0.1Course DescriptionLearn how to discuss and resolve difficult interactions in the workplace--whether with employees, peers, bosses, oreven suppliers and customers.Concepts What Are Difficult Interactions?Causes of Difficult InteractionsTo Manage a Difficult Interaction—Or Let It Go?Assessing the FactsIdentifying the EmotionsDealing with Threats to Your Self-ImageSolving the ProblemManaging Difficult InteractionsLDH-HMM09 Dismissing an EmployeeMEA Certificate NumberMEA11768Continuing Education Unit (CEU)0.1Course DescriptionLearn how to effectively manage a dismissal--including making key decisions before, during, and after the criticalevent--and then how to set your team on a positive new path.Concepts A Difficult MomentThe legal implications of dismissalsHow effectively do dismissals solve the problem?Taking Care of Yourself During a DismissalUnderstanding the Grounds for a DismissalJanuary 1, 2016Page 10 of 27

Harvard ManageMentor Library Considering AlternativesHandling a Dismissal ProfessionallyHandling the Details After a DismissalLeading Your Team After a DismissalLearning from a DismissalKey TermsFrequently Asked QuestionsLDH-HMM12 DiversityMEA Certificate NumberMEA11771Continuing Education Unit (CEU)0.1Course DescriptionLearn how to manage diversity to extract maximum value from your employees' differences -- including how torecruit diverse talent, resolve diversity-related conflicts, and communicate with employees and customers fromother cultures.Concepts What Is Diversity?Thinking Differently About DifferencesHandling Diversity-Related ConflictFostering an Inclusive EnvironmentTapping Diversity's ValueRecruiting a Diverse TeamRetaining Diverse EmployeesUnderstanding CultureCommunicating Across CulturesLDH-HMM43 Ethics at WorkMEA Certificate NumberMEA11801Continuing Education Unit (CEU)0.1Course DescriptionLearn how to use a three-step framework to solve "right vs. right" ethical dilemmas and what you can do to foster aclimate of integrity within your organization.Concepts Defining Workplace EthicsMaking Ethical Decisions: Why You Need a FrameworkJanuary 1, 2016Page 11 of 27

Harvard ManageMentor Library Gathering and Analyzing the FactsConsidering the ConsequencesTesting Your DecisionWhat Are a Manager’s Ethical Responsibilities?Understanding Why Good Managers Behave UnethicallyMaking Ethical Decisions Across BordersLDH-HMM13 Feedback EssentialsMEA Certificate NumberMEA11772Continuing Education Unit (CEU)0.1Course DescriptionLearn when and how to give effective positive or corrective feedback, how to offer feedback upward, and how toreceive feedback.Concepts What Is Feedback?Deciding When and How to Deliver FeedbackGiving Feedback EffectivelyReceiving Feedback OpenlyCustomizing FeedbackProviding Upward FeedbackManaging Barriers to FeedbackActing When Feedback Calls for ChangeFrequently Asked QuestionsLDH-HMM10 Finance EssentialsMEA Certificate NumberMEA11769Continuing Education Unit (CEU)0.1Course DescriptionLearn the essential concepts of finance--budgeting, forecasting, and planning. For managers who are not financialmanagers.Concepts Monitoring Financial HealthThe Income StatementThe Balance SheetThe Cash Flow StatementJanuary 1, 2016Page 12 of 27

Harvard ManageMentor Library Comparing the Three Financial StatementsMeasuring Financial HealthThe Budget ProcessPreparing a BudgetArticulating Your AssumptionsWhat Is Cost/Benefit Analysis?Return on Investment and Payback PeriodNet Present Value and Internal Rate of ReturnSensitivity AnalysisEstimating Unquantifiable Benefits and CostsBreakeven AnalysisTracking PerformanceKey TermsLDH-HMM44 Global CollaborationMEA Certificate NumberMEA11802Continuing Education Unit (CEU)0.1Course DescriptionLearn how to manage a global collaboration - including how to negotiate, build trust, overcome language barriers,and navigate geographical as well as cultural challenges.Concepts Doing Business Across BordersDefining CultureBuilding Your Cultural IntelligenceEstablishing TrustNegotiating Across CulturesOvercoming Language BarriersSurmounting Challenges of Physical DistanceAligning a Global TeamLDH-HMM39 Goal SettingMEA Certificate NumberMEA11797Continuing Education Unit (CEU)0.1Course DescriptionLearn how to set realistic goals, prioritize tasks, and track milestones to improve performance and morale.January 1, 2016Page 13 of 27

Harvard ManageMentor LibraryConcepts Goal Setting: An OverviewSetting SMART GoalsDeveloping Unit GoalsDeveloping Individual GoalsMaximizing Goal SuccessAccomplishing GoalsEvaluating GoalsLDH-HMM14 HiringMEA Certificate NumberMEA11773Continuing Education Unit (CEU)0.1Course DescriptionLearn how to identify the particular skill set needed for a job, and then how to research and interview leadingcandidates until you find the one who best fills your need.Concepts Hiring OverviewDefining Job RequirementsRecruiting Promising CandidatesPreparing to InterviewConducting the InterviewMaintaining Control of the InterviewAsking Effective QuestionsAsking Personal QuestionsEvaluating CandidatesMaking the OfferLDH-HMM26 Innovation and CreativityMEA Certificate NumberMEA11784Continuing Education Unit (CEU)0.1Course DescriptionLearn how to manage an intellectually diverse work group and their environment to produce more-and better-ideasthat encourage innovation when developing products and work processes.January 1, 2016Page 14 of 27

Harvard ManageMentor LibraryConcepts The Manager's RoleWhat Are Creativity and Innovation?Key MisconceptionsFive Steps in the Creative ProcessCharacteristics of Creative GroupsDifferent Thinking StylesBuilding Intellectual DiversityFostering Creative AbrasionEnhancing the Psychological EnvironmentEnriching the Physical EnvironmentDivergent Thinking TechniquesConvergence TechniquesLDH-HMM15 Innovation ImplementationMEA Certificate NumberMEA11774Continuing Education Unit (CEU)0.1Course DescriptionLearn how to implement an innovation--from crafting a vision statement to gaining support and managingresistance--and turn an idea into reality.Concepts Innovation and InnovatorsDeveloping an Inspiring Vision of Your InnovationIdentifying StakeholdersCultivating Your Informal Support NetworkBuilding a Business CaseCommunicating with StakeholdersManaging Resistance to New Ideas and ChangeStaying Passionate About Your InnovationLDH-HMM19 Laying Off EmployeesMEA Certificate NumberMEA11778Continuing Education Unit (CEU)0.1Course DescriptionLearn how to effectively manage a layoff--including making key decisions before, during, and after the critical event-and then how to set your team and company on a positive new path.January 1, 2016Page 15 of 27

Harvard ManageMentor LibraryConcepts What Is a Layoff?Taking Care of Yourself Through a LayoffUnderstanding the Grounds for a LayoffDeciding Whom to Lay OffCommunicating a Layoff to EmployeesInforming Employees Who Are Being Laid OffHelping Displaced Workers After a LayoffManaging Layoff SurvivorsLeading Your Team After a LayoffLearning from a LayoffKey TermsFrequently Asked QuestionsLDH-HMM21 Leading and MotivatingMEA Certificate NumberMEA11780Continuing Education Unit (CEU)0.1Course DescriptionA synopsis of the essential tasks of leadership: setting direction, aligning people, and motivating others. Learn howto recognize the skills and characteristics of effective leaders, create an inspiring vision, and energize people tosupport and work toward your goals.Concepts What Leaders Really DoSkills and Characteristics of LeadersAdapting Your Leadership StyleCrafting a Vision That Others Will FollowAligning People Through Successful CommunicationMotivating OthersEnergizing Difficult PeopleCreating a Work Environment that MotivatesLDH-HMM27 Managing UpwardMEA Certificate NumberMEA11785Continuing Education Unit (CEU)0.1January 1, 2016Page 16 of 27

Harvard ManageMentor LibraryCourse DescriptionHow well do you work with your supervisor? Gain insight into developing a mutually rewarding relationship, withskills for communicating and negotiating with your manager. Includes tips on presenting problems or opportunitiesto your supervisor and accepting responsibility for your proposed actions.Concepts The Purpose of Managing UpwardDeveloping a Relationship with Your ManagerCommunicating with Your ManagerNegotiating with Your ManagerLDH-HMM31 Marketing EssentialsMEA Certificate NumberMEA11789Continuing Education Unit (CEU)0.1Course DescriptionWritten especially for non-marketing managers, this module includes fundamentals that will help peoplethroughout the organization better understand the importance of marketing and how it relates to them.Concepts Marketing OverviewMarketing OrientationSatisfying Your CustomersDeveloping Your Marketing OrientationDefining Your Target MarketUnderstanding Your Consumer MarketUnderstanding Your Organizational MarketUnderstanding Your CompetitionDeveloping Your Marketing StrategyMarketing CommunicationsNew Product DevelopmentFrom Marketing Plan to MarketDirect MarketingRelationship MarketingKey TermsFrequently Asked QuestionsJanuary 1, 2016Page 17 of 27

Harvard ManageMentor LibraryLDH-HMM38 Meeting ManagementMEA Certificate NumberMEA11796Continuing Education Unit (CEU)0.1Course DescriptionA timesaving guide to planning and conducting meetings from start to finish. Covers preparation, keeping themeeting on track, and follow-up. Includes expert advice for dealing with problem behaviors exhibited by meetingparticipants.Concepts Types and Purposes of MeetingsCreating an AgendaPreparing for the MeetingHow Groups Reach DecisionsConducting a MeetingWhen Bad Things Happen to Good MeetingsEnding a MeetingFollowing Up After a MeetingVirtual MeetingsLDH-HMM33 NegotiatingMEA Certificate NumberMEA11791Continuing Education Unit (CEU)0.1Course DescriptionA practical guide to becoming an effective negotiator. Includes steps to guide you through the negotiation process:assessing your interests as well as those of the other party, developing opportunities that create value, avoidingcommon barriers to agreement, and implementing strategies to make the negotiation process run smoothly.Concepts Types of NegotiationMultiphase and Multiparty NegotiationsFour Key Concepts in NegotiationNine Steps to a DealNegotiation TacticsBarriers to AgreementMental ErrorsSkills of Effective NegotiatorsKey TermsFrequently Asked QuestionsJanuary 1, 2016Page 18 of 27

Harvard ManageMentor LibraryLDH-HMM02 New Manager TransitionsMEA Certificate NumberMEA11760Continuing Education Unit (CEU)0.1Course DescriptionLearn what it means to be a manager, as well as how to navigate the complex and often stressful transition fromindividual contributor to a new manager.Concepts Myths About ManagersRoles and ExpectationsSetting Agendas and BuildingTaking a Broader ViewManaging TeamsManaging IndividualsPutting It All TogetherPromoting Diversity and Understanding Group CultureBuilding Self-AwarenessThe Power of Emotional IntelligenceCoping with New EmotionsReaping the RewardsFrequently Asked QuestionsLDH-HMM01 Performance AppraisalMEA Certificate NumberMEA11759Continuing Education Unit (CEU)0.1Course DescriptionLearn how to prepare for, conduct, and follow up on performance evaluations--in ways that link employeeperformance to your company's and group's goals.Concepts The Purpose of Assessing PerformancePreparing for a Performance Appraisal MeetingConducting a Performance Appraisal MeetingRecording the MeetingFollowing UpFrequently Asked QuestionsJanuary 1, 2016Page 19 of 27

Harvard ManageMentor LibraryLDH-HMM32 Performance MeasurementMEA Certificate NumberMEA11790Continuing Education Unit (CEU)0.1Course DescriptionLearn about performance measurement systems and how to apply a disciplined process to measure your group'sperformance and assess its results.Concepts Performance Measurement OverviewKey Performance IndicatorsPerformance Measurement SystemsPerformance Measurement as aDeciding What to MeasureGathering Performance DataInterpreting Performance ResultsAvoiding Performance Measurement PitfallsFrom Performance Measurement to Performance ManagementKey TermsLDH-HMM34 Persuading OthersMEA Certificate NumberMEA11792Continuing Education Unit (CEU)0.1Course DescriptionMaster the art and science behind successful persuasion -- and begin changing others' attitudes, beliefs, or behaviorto create win-win solutions. Formal authority no longer gets managers as far as it used to. To do their job -accomplishing work through others -- managers must develop and use persuasion skills rather than simply issueorders.Concepts Persuasion OverviewBuilding Your CredibilityUnderstanding Your AudienceWinning Your Audience's MindWinning Your Audience's HeartOvercoming ResistanceUnderstanding Persuasion TriggersLeveraging the Power of AudienceKey TermsJanuary 1, 2016Page 20 of 27

Harvard ManageMentor LibraryLDH-HMM22 Presentation SkillsMEA Certificate NumberMEA11781Continuing Education Unit (CEU)0.1Course DescriptionSound advice on preparing and delivering presentations that command attention, persuade, and inspire. Includesrehearsal

Harvard ManageMentor Library January 1, 2016 Page 3 of 27 Harvard ManageMentor Library LDH-HMM03 Budgeting MEA Certificate Number MEA11761 Continuing Education Unit (CEU) 0.1 Course Description Learn about the budget process, different types of budgets, and common budgeting problems-