Troubleshooting GuideFor Topaz HSB (HID USB) Signature PadsCopyright Topaz Systems Inc. All rights reserved.For Topaz Systems, Inc. trademarks and patents, visit www.topazsystems.com/legal.
HSB (HID USB) Troubleshooting GuideTable of ContentsOverview. 3Checking the HSB Tablet’s Connection . 3Checking the SigPlus Settings . 42www.topazsystems.comBack to Top
HSB (HID USB) Troubleshooting GuideOverviewThis document is a troubleshooting guide to the setup process for a Topaz HSB (HID USB) tablet.If the model number on the back of your signature pad does not end in “HSB-R”, then thistroubleshooting guide does not apply to you. If problems still persist after following the steps inthis document, please contact the Topaz Technical Support Team at 805.520.8286 [email protected] the HSB Tablet’s Connection1. Click on Start Settings Control Panel.2. Open the “System” icon, click on the “Hardware” tab, and click on “Device Manager”.3. Once the Device Manager is open, the Topaz HSB tablet should be listed under theHuman Interface Devices heading. When the Topaz tablet is connected properly, therewill be two entries under Human Interface Devices: ‘HID-compliant device’ and ‘USBHuman Interface Device’ (among other possible entries).3www.topazsystems.comBack to Top
HSB (HID USB) Troubleshooting Guide4. If you don’t see these entries, contact the Topaz Technical Support Team [email protected] or 805.520.8286.Checking the SigPlus Settings1. If you are still having problems after SigPlus is installed and the Topaz tablet is connectedand located successfully in the Device Manager, download and install the TopazSigPlus Adjust tool to make sure your SigPlus.INI management file is set up correctly.2. After downloading SigPlus Adjust from the Topaz website, be sure to select “Yes” whenprompted during installation to place a shortcut for SigPlus Adjust on your Desktop.If you do not, the SigPlus Adjust application can be found under the “C” “Windows” “SigPlus” “Tools” folder.3. Start by opening up SigPlus Adjust, and look on the back of your signature pad and locatethe model number. Then, find the first part of your model number in the left column andcompare with the SigPlus Adjust tablet names listed in the right column. If you do not findyour model number in the left column, contact the Topaz Technical Support Team [email protected] or 805.520.8286.Note: The SigPlus Adjust Tablet Names do not necessarily specify your exact tabletname. They simply specify what option you should select in the SigPlus Adjust application(Step 5).Signature Pad Model Number 50T-LBK755SET-LBK7554SigPlus Adjust Tablet mLCD4x3www.topazsystems.comBack to Top
HSB (HID USB) Troubleshooting D4x3SESignatureGemLCD4x3LCD4x5SESigGemColor574. Once you have located your model number prefix in the left column above and noted theappropriate SigPlus Adjust tablet name from the right column above, please select thetablet name from the “Tablet” list in SigPlus Adjust.Note: In our example, our model number isT-LBK460-HSB-R. Therefore our model numberprefix is T-LBK460, and our SigPlus Adjust tabletname is SigLiteLCD1x5, as seen in the example.5. Then, select “HSB” from the “Connection” list,and click “Update”.6. Once these steps have successfully beencompleted, then the Topaz tablet should functionproperly.7. If after using SigPlus Adjust to update yourSigPlus.INI file, the tablet is still not working,contact the Topaz Technical Support Team [email protected] or805.520.8286.5www.topazsystems.comBack to Top
2. After downloading SigPlus Adjust from the Topaz website, be sure to select “Yes” when prompted during installation to place a shortcut for SigPlus Adjust on your Desktop. If you do not, the SigPlus Adjust application can be f