5/13/2018Effective Interviewing Skills:Creating a Lasting ImpressionStephanie Barrett, RN, BSN, OCNNational DirectorIQVIA1

5/13/2018Disclosures Stephanie Barrett RN,BSN,OCN has no disclosuresEffective Interviewing Skills:Creating a Lasting Impression Behind the scenes of the interviewThe importance of a resumeInterview preparationInterview etiquetteBehavioral based interviewingSalary discussionsHow not to get hiredClosing the interview and follow up2

5/13/2018Why do employers interview?You have one hour to give your future employerconfidence that you can perform the required jobduties.Behind the Scenes – The InterviewProcessResumereviewedFirst Impressions LastSTEP 1Screeningcall – basicinformationBe informed about the company &the roleSTEP 2Telephone orvideointerviewSTEP 3Face to faceinterview (s)Be able to explain what youwould bring to the roleSTEP 4Demonstrate appropriatebehavior3

5/13/2018The Importance of the ResumeThe first step in the interview process Peaks the interest of the hiring manager Highlights your career experiences with PastIMPACT Reflects your attention to detail and your writtencommunication abilitiesYour resume is YOURmarketing tool and will differentiate yourself from otherapplicants. It’s the future employer’s first impression.Creating an Impactful Resume Communicate IMPACT on the current and past jobs Use creative and descriptive action verbsIdentified; Created; Motivated; Partnered, Streamlined, Innovated Quantify your experience Identified over 1000 newly diagnosed breast cancer patients Tailor your resume to the position – more than oneresume Hire a professional resume writer LinkedIn – 150.00 – 250.00The PURPOSE of a resume:to catch the eye of the hiring manager in order to receive an invitationto interview4

5/13/2018Customize your ResumeJob Qualifications High level of administrative andcomputer skills with the ability to createand produce reports and materials asneededIntellectual ability – conceptual,analytical, creativeResults orientation – a commitment tosuccessExcellent interpersonal skillsMaturity – open and responsible whendealing with people and situationsAbility to manage multiple tasks andfrequent changeExcellent presentation skillsStrong professional presenceBring examplesBe prepared to give examplesHighlight on your resumeAsk if you will be presentingat the interviewDress for successPreparing for the InterviewPre-Interview Research The company or institution The culture and mission statement The role - Talk to someone withrecent experience in the position Consider your personalappearance Go Shopping Interview QuestionsInterview Day Bring to the interview: Copies of your resume Research Notes Questions - Develop questionsabout the role and areas ofuncertainty Work Samples – copies that youcan leave with the interviewer Reference List Practice answers5

5/13/2018Interview Attire – Does it matter?Invest in yourself!Not thatWear this Professional attire toinclude a jacket;preferably a dark colorClothes that do notneed to be adjustedwhen sitting orstandingConservative jewelry,make up and little or noperfumeManicured nailsProfessional shoes Clothes that are tootight or too shortUnprofessional shoesEar buds/blue toothCasual clothing orclothing that would fitin well at a luncheonNight club makeupUnkept nails and hair6

5/13/2018Job Interview Etiquette Be EARLY and know where you are goingShake hands well with excellent eye contactBe an active listenerBody language is importantNo gum, no cell phones, no object not relateddirectly to the interviewAnswering Interview Questions – Its all aboutYOUBe able to answer: Tell me about yourself Highlight the parts of your resume you are proud of& be enthusiastic Why are you leaving your current role? Be honest but not negative Why do you want to work here? Know what attracted you to this company Why should I hire you? Sell yourself!!!7

5/13/2018Answering Questions – Its all about MESituation – Describe the Task – What did youimplement/change to address the situation Actions – activity to address Situationthe situationResults – The outcome/endGive me an example of a time Tell me about a difficult .What is the most challenging Explain to me how you prioritize You’ve told me that you love education –give me an example of how you haveinvested in your own learning .resultsThe Interview CloseClarify any unanswered questions Stay positive and enthusiastic Is there any reason why you would not hire me?Reinforce your interest in the role When should you expect to hear from thecompany Ask for a business card if it has not ew-closing.html8

5/13/2018Salary Discussions Honestly answer questions regarding personal requirements for thefuture opportunityDo not forget benefits unique to your organization– Bonus– Vacation time– Education days Be realistic– Experience– Degree– Current salary vs requested salary Research the industry average––– Occupational Outlook Handbook (Fed. Bureau of Labor and Stats)Top reasons why people don’t get hired1. Poor follow up2. Overlyambitious/arrogant3. Poor understanding ofthe role4. Failure to communicateclearly, concisely and in acompelling way5. Not differentiating self fromother candidates6. Unable to follow directionsin the application process7. Presented selfunprofessionally8. References did not supportyou9

5/13/2018Deal Breakers Lack of preparationAppearing Non-CommittalPoor CommunicationUnprofessional Behavior– Answering a call or a text– Bringing a family member to theinterview - 8% of new grads bringparents Becoming too personalFollow upDO: Write a follow up email Thank them for the opportunityto interview Reinforce your excitementDO NOT: Write more than a paragraph Try to re-answer questions Add personal information10

5/13/2018Questions?References Barriers to getting hired ne-reason-whypeople-dont-get-hired/Importance of a resume tant-to-have-agood-resume/Parents to an nterview/Preparing for an interview wSalary Negotiations retrieved from lSalary Negotiations www.salaryexpert.comTen things to bring to an interview and five things you should leave e/what-to-bring-to-interview11

Effective Interviewing Skills: Creating a Lasting Impression Behind the scenes of the interview The importance of a resume Interview preparation Interview etiquette Behavioral based interviewing Salary discussions H