Transcription

Upgrade GuideBlackBerry Professional Software for Microsoft ExchangeVersion: 4.1 Service Pack: 4

SWD-356206-0423030341-001

Contents1Upgrading from the BlackBerry Professional Software to the BlackBerry Enterprise Server .Feature comparison for the BlackBerry Professional Software and the BlackBerry Enterprise Server .Host server and database upgrade scenarios.5562 System requirements.System requirements: BlackBerry Enterprise Server .System requirements: BlackBerry Attachment Service .System requirements: BlackBerry Manager .System requirements: BlackBerry MDS Connection Service .System requirements: BlackBerry MDS Integration Service .System requirements: BlackBerry Router .Supported environments.Unsupported environments.7791011121213153 Preparing to upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server .Obtain the BlackBerry Enterprise Server software files.Verify the names of the existing BlackBerry Configuration Database and its host server.Verify the existing SRP authentication information.Verify the existing CAL key.Back up the BlackBerry Professional Software registry settings .Back up the BlackBerry Professional Software log files.Back up the BlackBerry Configuration Database .BlackBerry Configuration Database Backup Tool parameters.1717171718181818204 Configuring a Microsoft Exchange 5.5, Microsoft Exchange 2000, or Microsoft Exchange 2003 messagingenvironment.Identify and resolve any Microsoft Exchange known issues for wireless calendar synchronization.23235 Setting up the database connection.Using the existing BlackBerry Configuration Database after the upgrade to the BlackBerry Enterprise Server .Specifying permissions when connecting to the BlackBerry Configuration Database using Microsoft Windowsauthentication.Assign Microsoft SQL Server permissions to the Microsoft Windows account.Configuring authentication to the BlackBerry MDS Integration Service database.2525252526

6 Performing the upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server.Prerequisites: Upgrading from the BlackBerry Professional Software to the BlackBerry Enterprise Server .Stop the BlackBerry Professional Software services.Upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server .Improve the startup performance of the BlackBerry Enterprise Server after the upgrade.27272727287 Troubleshooting the BlackBerry Enterprise Server upgrade process.A third-party tool did not install successfully and the BlackBerry Enterprise Server setup application closed .Previous version detected but no database available.The BlackBerry Collaboration Service does not connect to Microsoft Office Live Communications Server 2005.The setup application did not prompt you to change or confirm the MAPI profile.You cannot resolve errors that occur when you move users .You encounter errors when you try to upgrade the BlackBerry Configuration Database .The setup application prompts you for access to the installation media for Microsoft .NET Framework Version 1.1.Restore the BlackBerry Configuration Database .2929298 Upgrading the BlackBerry Device Software .Permitting users to upgrade the BlackBerry Device Software from their computers.Configure a network drive.Save the BlackBerry Device Software installation files to the network drive.Verify the version of the application loader tool.Pushing the BlackBerry Desktop Software or BlackBerry Device Manager installation files to users' computers.Synchronizing wireless data automatically.Create the BlackBerry Device Software upgrade instructions for BlackBerry device users.Confirming that the BlackBerry Device Software upgrade process completed successfully.Upgrading the BlackBerry Device Software at a central computer.Configure a network drive.Save the BlackBerry Device Software installation files to the network drive.Create a software configuration for the BlackBerry Device Software .Assign the software configuration to a user account.Upgrade the BlackBerry Device Software at a central computer .Verify that the BlackBerry Device Software upgrade at a central computer completed 9394040

Pushing the BlackBerry Device Software and the BlackBerry Desktop Software to users' computers.Configure a network drive.Save the BlackBerry Device Software installation files to the network drive.Save the BlackBerry Desktop Software installation files to the network drive.Synchronizing wireless data automatically.Send the installation files for the BlackBerry Desktop Software and the BlackBerry Device Software to users usinga third-party application.Confirming that the BlackBerry Device Software upgrade process completed successfully.41414141429 Troubleshooting the BlackBerry Device Software upgrade process.When users click the link to the application loader tool in the upgrade instructions, the upgrade process does notstart .4510 Glossary.4711 Legal notice.49424245

Upgrade Guide4Upgrading from the BlackBerry Professional Software to the BlackBerry Enterprise Server

Upgrading from the BlackBerry Professional Software to the BlackBerry Enterprise ServerUpgrade GuideUpgrading from the BlackBerry Professional Software tothe BlackBerry Enterprise Server1Your organization can upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server Version 4.1SP5 or later. The decision to upgrade might be influenced by factors such as the following: The number of BlackBerry device users in your organization is approaching the maximum of 30 users.The number of users or administrators in your organization requires group-based or role-base administration.Users need access to applications that were developed using the BlackBerry MDS Studio or the BlackBerry Plug-infor Microsoft Visual Studio .Users want to use enterprise instant messaging applications, such as BlackBerry Instant Messaging for IBM Lotus Sametime or BlackBerry Instant Messaging for Microsoft Office Live Communications Server.Feature comparison for the BlackBerry Professional Software and the BlackBerryEnterprise ServerFeatureBlackBerry Professional SoftwareBlackBerry Enterprise Serversupported database engines Microsoft SQL Server Microsoft SQL Server 2005ExpressMSDE 2000 installation possible on messaging serversupport for remote componentsBlackBerry MDS Runtime Applicationsupportsupport for enterprise instant messagingBlackBerry Managernumber of usersusersyesnonoMicrosoft SQL ServerMicrosoft SQL Server 2005Express (not supportedbyBlackBerry MDSIntegration ServiceMSDE 2000noyesyesnoyeshighlights the tasks that administrators full enterprise administrationin smaller organizations mostfrequently performmaximum of 30 userslimited only by the scalability of thesystem configurationAdd Users wizardadd users manually5

Upgrading from the BlackBerry Professional Software to the BlackBerry Enterprise ServerUpgrade GuideFeatureBlackBerry Professional SoftwareBlackBerry Enterprise Servergroupsuser administration onlyrolesIT policydomainssupport for Wi-Fi connectionssupport for BlackBerry EnterpriseServer Resource Kituser administration onlypredefined IT policy bundlessingle domain onlynonogroup administration or useradministrationrole-based administrationcustom IT policies onlymultiple domain administrationyesyesHost server and database upgrade scenariosHardwareScenariohost server database 6If the BlackBerry Professional Software is currently installed on a separate serverfrom the messaging server, you can upgrade to the BlackBerry Enterprise Server onthe same server.If the BlackBerry Professional Software is currently installed on the server that hoststhe messaging server, you must install the BlackBerry Enterprise Server software ona different computer.If the BlackBerry Configuration Database is currently installed on a separate serverfrom the messaging server, you can configure the connection to the BlackBerryConfiguration Database during the BlackBerry Enterprise Server upgrade process.If the server that hosts the messaging server currently also hosts the BlackBerryConfiguration Database, you do not have to move the BlackBerry ConfigurationDatabase before the upgrade process.If you are adding a large number of users, or if you expect a significant increase inthe number of email messages that users send and receive, consider moving theBlackBerry Configuration Database to its own computer. For information aboutmoving the BlackBerry Configuration Database, visit www.blackberry.com/supportto read article KB03112.If you plan to move the existing BlackBerry Configuration Database to a differentcomputer or to a new Microsoft SQL Server , perform the move before you beginthe upgrade process.

System requirementsUpgrade Guide2System requirementsFor information about calculating hardware requirements, visit www.blackberry.com/go/serverdocs to see the BlackBerryEnterprise Server Capacity Calculator and BlackBerry Enterprise Server Performance Benchmarking.System requirements: BlackBerry Enterprise ServerItemRequirementoperating systemAny of the following operating systems: Microsoft Windows 2000 SP4 (Server edition or Advanced Serveredition) Microsoft Windows Server 2003 or later Microsoft Windows Server 2003 (64-bit) Microsoft Windows Small Business Server 2003 (Standard edition orPremium edition)messaging serverAny of the following messaging servers installed physically close to where youplan to install the BlackBerry Enterprise Server: Microsoft Exchange Version 5.5 Microsoft Exchange 2000 Microsoft Exchange 2003 or later Microsoft Exchange 2007 Microsoft Exchange mixed environment (any combination of MicrosoftExchange Version 5.5, Microsoft Exchange 2000, Microsoft Exchange2003, and Microsoft Exchange 2007) Microsoft Solution for Hosted Messaging and Collaboration version 3.5messaging server system toolsAny of the following messaging server system tools installed on the BlackBerryEnterprise Server computer: Microsoft Exchange Version 5.5 Administrator Microsoft Exchange 2000 System Manager Microsoft Exchange 2003 System Manager Microsoft Exchange Server MAPI client and CDO 1.2.1 to support Microsoft Exchange 2007, either Microsoft Exchange ServerMAPI client and CDO 1.2.1 or Microsoft Exchange 2003 SP2 System Tools7

System requirementsUpgrade GuideItemRequirementMicrosoft Exchange Organization ofthe messaging server system toolsversion of the CDO librarythe same Microsoft Exchange Organization as the messaging serverUnicode support for calendarsInternet Service Managerdatabase management systemThe latest version that is supported by the latest version of Microsoft Exchangein your environmentTo support Microsoft Exchange 2003, the following Microsoft hotfixes installed: 913643 on your messaging server 923537 on the computer that hosts the BlackBerry Enterprise ServerTo support Microsoft Exchange 2007, the Internet Service Manager componentof Microsoft Internet Information ServicesAny of the following database management systems: MSDE 2000 Microsoft SQL Server 2000 SP4 Microsoft SQL Server 2005 or later (Professional edition, Enterprise edition,or Express edition) Microsoft SQL Server 2005 (64-bit)collation settingTo support Microsoft SQL Server, the following conditions on the database server: collation setting set to default case-insensitive BlackBerry Configuration Database collation setting set to default caseinsensitiveremote database conditionsdata access componentsnamed pipes and TCP/IP network protocols turned onAny of the following data access components on the computers that host theBlackBerry Enterprise Server or the BlackBerry Configuration Database: MDAC Version 2.8 with Security Patch MS04-003 (Version2000.85.1025.00) MDAC Version 2.8.2 (Version 2000.86.1830.00), included with MicrosoftWindows Server 2003 SP1database conditions for the BlackBerry A database server with the following conditions:MDS Integration Service host for the BlackBerry Configuration Database support for mixed-mode authenticationMicrosoft .NET Frameworkinstant messaging server8To support languages other than English, localized version of Microsoft .NETFramework Version 1.1 SP1Any of the following instant messaging servers:

System requirementsUpgrade GuideItemRequirement IBM Lotus Sametime Version 3.0 Community ServerIBM Lotus Sametime Version 3.1 Community ServerIBM Lotus Sametime Version 6.5.1 Community Server (Version 6.5.1 or laterrequired to support dormant mode)IBM Lotus Sametime Version 7.0 Community ServerIBM Lotus Sametime Version 7.5 Community ServerMicrosoft Office Live Communications Server 2005 (SP1 is required tosupport Microsoft Office Communicator and dormant mode)Novell GroupWise Messenger server Version 1.0.2 or laterNovell GroupWise Messenger server Version 2.0 or laterweb browserMicrosoft Internet Explorer with the following settings: Java or JavaScript turned on language preferences configured to display encoded web pagesmedia playernetwork proximityTo support audio attachments, Windows Media Player Version 9 or laterA high-speed, switched connection between the BlackBerry Enterprise Serverand the messaging serversA firewall or proxy with the following conditions: support for the BlackBerry Enterprise Server to initiate an outgoing, twoway TCP/IP connection to an external server on port 3101 support for the resolution of Internet addresses using DNS transparency of the proxy server for proxy firewallsfirewallSystem requirements: BlackBerry Attachment ServiceThe following system requirements apply when installing the BlackBerry Attachment Service on a computer separate fromthe BlackBerry Enterprise Server.ItemRequirementoperating systemAny of the following operating systems: Microsoft Windows 2000 SP4 (Server edition or Advanced Serveredition) Microsoft Windows Server 2003 SP19

System requirementsUpgrade GuideItemRequirement media playerweb browserMicrosoft Windows XP Professional SP2To support audio attachments, Windows Media Player Version 9 or laterMicrosoft Internet Explorer with the following settings: Java or JavaScript turned on language preferences configured to display encoded web pagesSystem requirements: BlackBerry ManagerThe following system requirements apply when installing the BlackBerry Manager on a computer separate from theBlackBerry Enterprise Server.ItemRequirementoperating systemAny of the following operating systems: Microsoft Windows 2000 SP4 (Server edition, Advanced Server edition,or Professional edition) Microsoft Windows Server 2003 SP1 Microsoft Windows XP Professional SP2 Microsoft Windows Small Business Server 2003 (Standard edition orPremium edition)messaging server system toolsAny of the following messaging server system tools: Microsoft Exchange Version 5.5 Administrator Microsoft Exchange 2000 System Manager Microsoft Exchange 2003 System Manager Microsoft Exchange Server MAPI client and CDO 1.2.1 for Microsoft Exchange 2007, either Microsoft Exchange Server MAPI clientand CDO 1.2.1 or Microsoft Exchange 2003 SP2 System ToolsMicrosoft Exchange Organization ofthe same Microsoft Exchange Organization as the messaging serverthe messaging server system toolsversion of the messaging server system the same version as the messaging servertoolsversion of the CDO librarythe latest version that is supported by the latest version of Microsoft Exchangein your environment10

System requirementsUpgrade GuideItemRequirementInternet Service ManagerTo support Microsoft Exchange 2007, the Internet Service Manager componentof Microsoft Internet Information Services installedTo support languages other than English, localized version of Microsoft .NETFramework Version 1.1 SP1Microsoft Internet Explorer with the following settings: Java or JavaScript turned on language preferences set to display encoded web pagesMicrosoft .NET Frameworkweb browserdata access componentsAny of the following data access components: MDAC Version 2.8 with Security Patch MS04-003 (Version2000.85.1025.00) MDAC Version 2.8 SP2 (Version 2000.86.1830.00)printer and file sharingUSB hubTo support BlackBerry device implementation, printer and file sharing turned onTo support BlackBerry device implementation that uses a hub, a USB driver thatsupports USB 1.1-compliant hubsSystem requirements: BlackBerry MDS Connection ServiceThe following system requirements apply when installing the BlackBerry MDS Connection Service on a computer separatefrom the BlackBerry Enterprise Server.ItemRequirementoperating systemAny of the following operating systems: Microsoft Windows 2000 SP4 (Server edition, Advanced Server edition,or Professional edition) Microsoft Windows Server 2003 SP1 Microsoft Windows XP Professional SP2 Microsoft Windows Small Business Server 2003 (Standard edition orPremium edition)messaging server applicationTo support BlackBerry Enterprise Server Version 3.5 and BlackBerry EnterpriseServer Version 3.6, any of the following applications: Microsoft Exchange Version 5.5 Administrator Microsoft Exchange 2000 System Manager11

System requirementsUpgrade GuideItemRequirement RSA Authentication AgentMicrosoft Exchange 2003 System ManagerMicrosoft Exchange Server MAPI client and CDO 1.2.1for Microsoft Exchange 2007, either Microsoft Exchange Server MAPI clientand CDO 1.2.1 or Microsoft Exchange 2003 SP2 System ToolsTo support enhanced network authentication, RSA Authentication Agent Version5.0 for Microsoft WindowsSystem requirements: BlackBerry MDS Integration ServiceThe following system requirements apply when installing the BlackBerry MDS Integration Service on a computer separatefrom the BlackBerry Enterprise Server.ItemRequirementoperating systemAny of the following operating systems: Microsoft Windows 2000 SP4 (Server edition or Advanced Serveredition) Microsoft Windows Server 2003 SP1 Microsoft Windows XP Professional SP2database conditionsA database server that is the the host for the BlackBerry Configuration Database.System requirements: BlackBerry RouterThe following system requirements apply when installing the BlackBerry Router on a computer separate from theBlackBerry Enterprise Server.ItemRequirementoperating systemAny of the following operating systems: Microsoft Windows 2000 SP4 (Server edition or Advanced Serveredition) Microsoft Windows Server 2003 SP1 Microsoft Windows XP Professional SP2firewallA firewall or proxy firewall with the following conditions:12

System requirementsUpgrade GuideItemRequirement support for the BlackBerry Router to initiate an outgoing, two-way TCP/IPconnection to an external server on port 3101support for the resolution of Internet addresses using DNStransparency of the proxy server for proxy firewallsSupported environmentsItemDescriptionvirtual environmentThe BlackBerry Enterprise Server and its components support the followingvirtual environments: VMware ESX Server Version 2.5.2 or later VMware ESX Server Version 3.0.1Windows MessengerThe BlackBerry Collaboration Service supports Windows Messenger if MSMQVersion 3.0 is installed. If installed separately from Microsoft Windows Server 2003, the default Microsoft Active Directory Integration and Triggerssubcomponents must be cleared, and only the Common subcomponent must beselected.The BlackBerry Collaboration Service supports Windows Messenger with TLS ifone of the following certificates is installed on the computer that hosts theBlackBerry Collaboration Service: if your instant messaging server is Microsoft Office Live CommunicationsServer 2005, an MTLS certificate if your instant messaging server is Microsoft Office Live CommunicationsServer 2005 SP1, a server authentication certificate for the computeraccountWindows Messenger with TLSIBM Lotus Sametime Novell GroupWise MessengerThe BlackBerry Collaboration Service supports IBM Lotus Sametime when youadd the IP address of the computer that hosts the BlackBerry CollaborationService to the CommunityConnectivity document on the IBM Lotus Sametimeserver.The BlackBerry Collaboration Service supports Novell GroupWise Messengerwhen SSL authentication is turned on for the Novell GroupWise Messengeragents on the computer that hosts the BlackBerry Collaboration Service.13

System requirementsUpgrade GuideItemDescriptionMicrosoft Office CommunicatorThe BlackBerry Collaboration Service supports Microsoft Office Communicatorwhen MTLS and HTTPS certificates for communication with the Microsoft OfficeLive Communications Server are installed on the Microsoft OfficeCommunicator Web Access server.The BlackBerry Collaboration Service supports Microsoft Office Communicatorwith TLS if one of the following certificates is installed on the computer that hoststhe BlackBerry Collaboration Service: if your instant messaging server is Microsoft Office Live CommunicationsServer 2005, an MTLS certificate if your instant messaging server is Microsoft Office Live CommunicationsServer 2005 SP1, a server authentication certificate for the computeraccountMicrosoft Office Communicator withTLSMicrosoft Office Communicator andAJAX ServiceThe BlackBerry Collaboration Service supports Microsoft Office Communicatorand AJAX Service with the following conditions: the following Microsoft hotfixes from http://support.microsoft.cominstalled: 911996 on your Microsoft Office Live Communications Server 915066 on your Microsoft Office Communicator server enhanced network authenticationSNMP monitoringremote access14a virtual server installed on your Microsoft Office Communicator server,with the following conditions: all unassigned IP addresses forms-based authentication only support for an HTTPS browser connection an ISAPI filter for the cwaauth.dll file and the ajax.dll fileThe BlackBerry Enterprise Server and its components support RSA Authentication Agent Version 5.0 for Microsoft Windows .The BlackBerry Enterprise Server and its components support the SNMP service.The BlackBerry Enterprise Server and its components support remote accessusing any of the following applications: Terminal Services for use with Microsoft Windows Server 2000, installedusing Remote Administration mode

System requirementsUpgrade GuideItemDescription Microsoft Remote Desktop Connection for use with Microsoft WindowsServer 2003Unsupported environmentsItemDescriptionDMZThe BlackBerry Enterprise Server and its components, with the exception of theBlackBerry Router, do not support installation in a DMZ.messaging serverThe BlackBerry Enterprise Server and its components do not support theinstallation of the messaging server on the same computer.email applicationThe BlackBerry Enterprise Server and its components do not support theinstallation of email applications on the same computer.Microsoft SQL Server 2005 Express The BlackBerry MDS Integration Service databases do not support the MicrosoftdatabaseSQL Server 2005 Express database.15

Upgrade Guide16Preparing to upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server

Upgrade GuidePreparing to upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise ServerPreparing to upgrade from the BlackBerry ProfessionalSoftware to the BlackBerry Enter

923537 on the computer that hosts the BlackBerry Enterprise Server Internet Service Manager To support Microsoft Exchange 2007, the Internet Service Manager component of Microsoft Internet Information Services database management system Any of the following database manageme