Manuals User Manuals Simplified.TERAYON ECM210 TeraJet DOCSIS Modem InstallationGuideDecember 18, 2021December 18, 2021Home » TERAYON » TERAYON ECM210 TeraJet DOCSIS Modem Installation GuideTERAYON ECM210 TeraJet DOCSIS Modem Installation Guide
Contents [ hide1 Congratulations2 Getting Started2.1 Package Contents2.2 System Requirements2.3 Installation Overview3 INSTALLING THE MODEM3.1 Connecting the Modem3.2 Connecting the Coaxial Cable to the Modem3.3 Connecting the Power Adapter to theModem3.4 Connecting the Modem to your PC3.5 Starting the Modem3.6 Reading Your Modem Lights4 TROUBLESHOOTING5 TECHNICAL SUPPORT6 WARRANTY7 Documents / Resources7.1 Related Manuals / ResourcesCongratulationsCongratulations on your purchase of a TeraJet DOCSIS Cable Modem. The Terayon TeraJet ECM 210 DOCSISCable Modem is the perfect choice for connecting your personal computer to a lightning fast broadband internetconnection.Getting StartedThis installation guide is designed for anyone who wants all the “how-to” information about installing the TeraJet ECM210 Data-Over-Cable Service Interface Specification (DOCSIS) Cable Modem. You have probably heard of onlinehelp. Well, think of this installation guide as onside help. For best results, read each procedure beforehand —reviewing each procedure may answer some questions that could come up during the installation process. So let’sget started.Package ContentsPlease take a moment to unpack your modem and familiarize yourself with the all cables and components included inthe box. Use the list below and Figure 1 to verify the contents of the box.TeraJet ECM 210 Cable Modem Package ContentsTeraJet Model 210 DOCSIS Cable Modem
Cable Modem Power AdaptorRJ-45 Ethernet CableUniversal Serial Bus (USB) CableCD-ROM with USB Drivers
POWER ADAPTERNOTE: The appropriate Power Adapter is included with your modem.System RequirementsBefore you begin installing your new TeraJet cable modem, make sure your computer system has the followinghardware and software.Hardware/SoftwareIBM PC or CompatibleApple/MacintoshCPUPentium class microprocessor orequivalentPower PC 601 or later; iMac Memory (RAM)32 MB24 MBAvailable Disk Space50 MB50 MBOperating SystemWindows 95, 98, 2000, WindowsNT 4.0 WorkstationOS 7.5.1 or laterMust have (any one):Must have (any one):Network ConnectiviyUSB PortNetwork Interface Card (NIC)PCMCIA Card (laptop)USB PortNetwork Interface Card (NIC)PCMCIA Card (laptop)NOTEComputers using Windows 95, NT 4.0, or a Macintosh operating system must use an ethernet port to connect to theTeraJet ECM 210 Modem.Installation OverviewAs you follow the self-installation process, you may be asked to perform some tasks you have not previouslyattempted. You will be guided through the following steps:
Connecting the Coaxial Data Cable to the ModemConnecting the Power Adaptor to the ModemConnecting the Modem to your ComputerStarting the Modem.What You Will NeedThe following is a list of items you will need to install your new Terayon cable modem:This installation guideYour computer user manualThe cable modemINSTALLING THE MODEMConnecting the ModemTo install your new cable modem, perform the following procedures in order.Modem ConnectorsBefore you begin installing your new cable modem, take a moment to familiarize yourself with the modem connectorsidentified in Figure 2. An explanation of each connector follows the illustration.Figure 2 Modem Connectors1. RJ-45 Ethernet PortConnects the modem to the Ethernet port on your computer NIC card.2. USB Serial PortConnects the modem to the USB port on your computer.3. DC Input-jackConnects the modem to the Modem Power Adapter.4. RF Cable ConnectorConnects the modem to the coax cable supplied by your cable company.Connecting the Coaxial Cable to the Modem
Figure 3 Connecting the Data Cable to the ModemTo connect your new cable modem to the coaxial cable, do the following:1. Remove your new cable modem from its box and place it near your computer.2. Locate the coaxial data cable supplied by your cable company.3. Connect the end of the coax cable to the RF connector on the modem as shown in Figure 3. Tighten theconnection with a suitable spanner.Connecting the Power Adapter to the ModemPower for your cable modem is generated by the Power Adapter unit that comes with the modem. The PowerAdapter shipped with your ECM 210 modem is one of the adapters shown in Figure 4, in compliance with therequirements of your countryFigure 4 Power AdaptersTo connect the Power Adapter to the modem, do the following:1. Remove the modem Power Adapter from the modem cable box.2. Using Figure 5 as a guide, insert the Power Adaptor output connector into3. the DC Power input jack on the back of the modem.
Figure 5 Connecting the Power Adapter to the ModemIMPORTANT: Do not connect the adapter AC power cord to an AC outlet at this time.Connecting the Modem to your PCIn order for your computer to communicate with your new modem and the internet, it must be equipped with anetwork interface. Today’s computers are typically equipped with either a 10 Base-T Ethernet card or a UniversalSerial Bus (USB) port. The TeraJet ECM 210 modem comes equipped with RJ-45 ethernet and USB connectors,allowing the modem to connect to either an Ethernet port or a USB serial port.To connect your new modem to your PC, do the following:1. Before you begin connecting the modem to your PC, look in your computer user manual or look at the back ofyour PC to see what kind of network interface your PC is equipped with.IMPORTANT: If you do not have a network interface pre installed in your computer, you will need to purchaseone from a retailer, and install it according to manufacturer instructions. After installing the network interfacecard, you must configure your computer for TCP/IP protocol. Refer to your operating system user manual forsetup instructions.2. If your PC is equipped with a 10 Base-T Ethernet card, proceed to the “Connecting the 10-Base-T- EthernetCable” procedure. If your PC is equipped with a USB Serial Port, proceed to “Connecting the USB Cable.IMPORTANT: Do not connect the modem to both the PC Ethernet and the USB port. Use either the USB or theEthernet port, not both.Connecting the 10 Base-T Ethernet CableTo connect the 10 Base-T Ethernet cable, follow these steps:1. Retrieve the 10 Base-T Ethernet cable from the box the modem came in. Use Figure 1 on page 2 to identify thecable.2. Using Figure 6 as a guide, connect one end of the 10 Base-T Ethernet cable to the RJ-45 Ethernet port on theback of the modem.
Figure 6 Connecting the Ethernet Cable to the Modem3. Connect the remaining end of the 10 Base-T Ethernet cable into the RJ-45 Ethernet port on the NetworkInterface Card (NIC) as shown in Figure 7. NOTE: Your computer may be a desktop model or a tower model inwhich case it will look different than the illustration shown in Figure 7.Figure 7 Connecting the Ethernet Cable to the NIC4. Proceed to “Starting the Modem.Connecting the USB CableIn order for your computer USB Interface to pass data back and forth to the TeraJet ECM 210 Modem, you mustconnect a USB cable to the modem USB port and the USB port on the back of the computer.To connect the USB cable, follow these steps:1. Retrieve the USB cable from the box the modem came in. Use Figure 1 on page 2 to identify the cable. Noticethat the USB cable has two types of connectors, an “A” type, and a “B” type. Figure 8 identifies the connectortypes.
Figure 8 USB Cable Connectors2. Using Figure 9 as a guide, insert the USB cable “B” connector into the USB Serial port on the back of theTeraJet ECM 210 modem.Figure 9 Connecting the USB Cable3. Insert the USB cable “A” connector into the computer USB Serial port on the back of your computer as shown inFigure 10.NOTE: Your computer may be a desktop model or a tower model in which case it will look different than theillustration shown in Figure 10.Figure 10 Connecting the USB Cable to the Computer USB Serial Port4. Proceed to “Starting the Modem”.Starting the ModemTo start operating your new TeraJet ECM 210 cable modem, do the following:1. Power on your computer and wait until it completes the boot-up process.2. Plug the Power Adaptor power cord into an appropriate AC power outlet
NOTE: If you have connected the TeraJet ECM 210 modem to your computer using the USB port, yourcomputer will prompt you to load a USB driver as soon as you apply power to the modem. Load the USBDrivers CD that came with the modem into your CD-ROM drive and follow the on-line instructions. You mayhave to tell the computer what drive your CD-ROM drive is.Once your TeraJet ECM 210 cable modem is properly connected and thePower Adapter is connected to an AC power outlet, it will automatically bootup and start scanning for the activecable modem channel from your cable company server.IMPORTANT: When you power up the TeraJet ECM 210 DOCSIS cable modem for the first time, it can take upto 10 minutes for the modem to complete its bootup and scanning sequence. Do not turn modem power offduring the boot-up and scanning sequence, unless your cable operator instructs you to do so.3. Verify the Cable and PC Link LED indicators on the modem front panel are turned ON. If the Cable and PC LinkLEDs are turned ON and not blinking, you have successfully installed your new TeraJet ECM 210 cablemodem. If the Cable and PC Link LEDs are not turned ON or are blinking, see “Troubleshooting.Reading Your Modem LightsThe indicator LEDs on the front panel of the TeraJet ECM 210 cable modem tell you what’s happening during acommunications session. The table below tells you what each LED indicator meansLED IndicatorColorDefinitionPowerGreenDark for power OFF.Solid for power ON or Online.CableGreenDark for no downstream RF carrier present or power OFFFlashing slowly for downstream carrier present and ranging inprocess.Flashing rapidly for registration in process.Solid for modem on line and operational.PC LinkGreenSolid for USB/Ethernet link established.Dark if USB/Ethernet link not established.DataGreenFlashing for data passing through modem.Dark for no data passing through modem or power off.TestGreenSolid during ranging and registration operations.Dark when ranging and registration is complete and modem is on lineand operational.TROUBLESHOOTINGProblem:I cannot access my E-mail or Internet Service.Possible solution:Check all connections. Make sure the cable line is securely connected to the cable jack on the back of the modem.Verify the Ethernet or USB cable is securely plugged into both the modem and your network interface card or USBnetwork interface. Make sure your Power Adapter is properly plugged into both the modem and a wall outlet or surge
protector. If your cable modem is properly connected, the Cable and PC Link indicator lights on the modem frontpanel should be a solid color.If the Cable and PC Link indicator lights (LED’s) are solid green (not blinking), your cable modem is operatingproperly. Try shutting down and powering off your computer and then turning it back on. This will cause yourcomputer to re establish communications with your cable company server.1. Your network interface card may be malfunctioning. Refer to the Manufacturer’s documentation fortroubleshooting information.2. Call your cable company to verify their service is two-way. This modem is designed for use with two-way cableplants. Verify your account is activated.Problem:The Cable LED never stops blinking.Possible Solution:The signal from your cable company equipment may be too weak or the cable line may not be properly attached tothe modem. If the cable line is properly connected to the modem, call your cable company to verify whether or not aweak signal may be the problem.Problem:The power on my modem goes on and off sporadically. The Cable light never stops blinking.Possible Solution:You may be using the wrong power supply. Check that the power supply you are using is the one that came with yourcable modem. If you cannot connect to the Internet at all, use this checklist to help identify possible problems:Make sure your computer and monitor are turned on.Make sure all power plugs are completely inserted into their sockets. Your computer and cable modem shouldbe plugged into grounded outlets.If you are using a power strip, make sure it is turned on.Make sure all data cables are firmly connected at both ends.If you still do not have a connection, call your cable service to confirm they have properly set you up for service.If so instructed, reset your modem.TECHNICAL SUPPORTTechnical Support and General InquiresWelcome to Terayon DOCSIS Cable Modem Support. Terayon provides service and support in the following ways:E-mail SupportTerajet [email protected] regular business hours, we will respond within 1 to 4 hours. After hours, we will respond the morning of thenext dayFind Terayon Support on the Terayon Web SiteVisit our web site at:http://www.terayon.comTalk to a Technical Support AgentTo speak directly with a support agent who specializes in Terayon DOCSIS cable modem information, call this tollfree number: 1-888-859-3242 (chargeable to customers outside U. S. A.). Hours of operation are Monday throughFriday 8:00AM – 5:00 PM, Pacific Time.
Return PolicyTerayon will only accept a package with a valid Return Authorization Number. Please contact your TerayonTechnical Support representative (1-888-859-3242). If the support representative determines that you need to returnthe modem, you will receive a Return Authorization Number and shipping instructions.Product RegistrationWhen you register your Terayon DOCSIS cable modem, you are eligible to receive technical support, to track yourproof of ownership, and to stay informed about upgrades and special offers. Be sure to fill out your registrationinformation on the Terayon website. http://www.terayon.com Click Support, then follow the links to the registrationpage.WARRANTYTerayon warrants that for a period of three (3) years from the date of purchase from Terayon or an authorizedreseller the product will be free from defects in material and workmanship under normal use. If this product is not ingood working order as warranted, the sole and exclusive remedy shall be, at Terayon’s option and expense, to repairthe defective product or to provide an equivalent replacement product. All products that are replaced will become theproperty of Terayon. Replacement products may be new or products reconditioned to a like-new condition.Restrictions – This warranty does not apply if the product (a) has been altered, except by Terayon, (b) has not beeninstalled, operated, repaired, or maintained in accordance with instructions supplied by Terayon, (c) has beensubjected to abnormal physical or electrical stress, misuse, negligence, or accident, or (d) used in ultra hazardousactivities.DISCLAIMER OF WARRANTY. EXCEPT AS SPECIFIED IN THIS WARRANTY, ALL EXPRESSED OR IMPLIEDCONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING WITHOUT LIMITATION, ANY IMPLIEDWARRANTY OR MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT ORARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THEEXTENT ALLOWED BY APPLICABLE LAW.IN NO EVENT WILL TERAYON OR ITS SUPPLIERS BE LIABLE FOR ANY LOST REVENUE, PROFIT, OR DATA,OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES HOWEVER CAUSEDAND REGARDLESS OF THE THEORY OF LIABILITY ARISING OUT OF THE USE OF OR INABILITY TO USETHE PRODUCT, EVEN IF TERAYON OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OFSUCH DAMAGES. In no event shall Terayon’s or its suppliers’ liability of the Customer, whether in contract, tort(including negligence), or otherwise, exceed the price paid by Customer for the product. The foregoing limitationsshall apply even if the above-stated warranty fails of its essential purposeDocuments / ResourcesTERAYON ECM210 TeraJet DOCSIS Modem [pdf] Installation GuideECM210, TeraJet DOCSIS ModemRelated Manuals / ResourcesDOCSIS 3.0 Cable Modem D3CM1604 User ManualDOCSIS 3.0 Cable Modem D3CM1604 User Manual - Optimized PDF DOCSIS 3.0 Cable Modem D3CM1604 UserManual -
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Serial Bus (USB) port. The TeraJet ECM 210 modem comes equipped with RJ-45 ethernet and USB connectors, allowing the modem to connect to either an Ethernet port or a USB serial port. To connect your new modem to your PC, do the following: 1. Before you begin connecting the modem to your PC,