Transcription
Knowledge BaseKB-0114-00 / Rev. 2.2eWON recovery and major firmware upgradeBesides the classical firmware update through .edf format file, eWON Flexy and eWON Cosy131 also integrate a recovery feature which completely flashes the firmware and theoperating system : the .ebu format file.The eWON recovery concerns the eWON Flexy and Cosy 131 only. If an upgrade needs tobe applied on an eWON CD or eWON Cosy 141, the process is always the same: a normalfirmware upgrade via eBuddy. Check our Support website for more info.A recovery can be used for : the recovering of a faulty eWON device. An upgrade to a major firmware.- Note Recovery can be used for major firmware upgrade. But since firmware v12, majorupgrade can also be done with classical firmware update (.edf) using what is calledpivot firmware which doesn't imply recovery process, erasure of eWON configurationand is possible to perform remotely. For more information, please refer to eWONsupport website.If you are using the eWON recovery to upgrade to a new major firmware release, make sureto backup the eWON before beginning the recovery process.As part of the eWON recovery, all of your eWON's settings will be erased. You will need torestore your backup once the eWON recovery process is completed.Use eBuddy to perform the eWON recovery.- Caution It is essential to have the latest software version of eBuddy before performing anymaintenance on an eWON unit.eBuddy companion tool is available on the eWON buddy-0Procedure to perform such recovery is explained hereunder.Page 1 / 16eWON recovery and major firmware upgrade KB-0114-00
Knowledge BaseKB-0114-00 / Rev. 2.21. Create an eWON backupYou can create a backup of your eWON configuration with eBuddy Select a eWON in the list . Click "Backup/Restore" or press “F4”. Select Backup . Click “Next”the serial number of the selected eWON unit is transferred to the “S/N or IP Address”field.Page 2 / 16eWON recovery and major firmware upgrade KB-0114-00
Knowledge BaseKB-0114-00 / Rev. 2.2A) If needed, you can select another eWON by clicking the “Browse” button . Click “OK”B) To perform the backup the administrator Login & Password of the eWON is requiredPage 3 / 16eWON recovery and major firmware upgrade KB-0114-00
Knowledge BaseKB-0114-00 / Rev. 2.2 Click on the “.” button to browse your PC and select the directory where you wantto store the backup. You can edit the default backup name eWON.tar. Click “Next” eBuddy saves the backup at the chosen location.Your backup is created. Click “Finish”Page 4 / 16eWON recovery and major firmware upgrade KB-0114-00
Knowledge BaseKB-0114-00 / Rev. 2.22. Download the eWON Recovery firmware fileThrough the "Update eBuddy" button in eBuddy (an Internet Connection is required)eBuddy will then prompt the latest available Firmware.Select the needed parameters Click “Next”Your eBuddy will download the last firmware for the selected productsPage 5 / 16eWON recovery and major firmware upgrade KB-0114-00
Knowledge BaseKB-0114-00 / Rev. 2.23. Run eWON Recovery from eBuddy- Important This operation requires a LOCAL connection to the eWON.A switch MUST be used between eWON and your PC!Select the eWON in the list Click "Tools - eWON Recovery" or press “F7”In case your eWON is not in the list, just type manually its serial number. Click “Next”- Note It is not mandatory to have the eWON visible in eBuddy to perform a recovery .Page 6 / 16eWON recovery and major firmware upgrade KB-0114-00
Knowledge BaseKB-0114-00 / Rev. 2.2Verify the information in the following windows before recovering the eWON. Click “Next”- Note If the eWON is not visible in eBuddy, some data might be incorrect (IP, CurrentFirmware) .For example: Firmware can be consider as “Unknown firmware”This information has no direct impact on the recovery processPage 7 / 16eWON recovery and major firmware upgrade KB-0114-00
Knowledge BaseKB-0114-00 / Rev. 2.2eBuddy will now scan the network to find the eWON in recovery modeDepending the eWON type, eBuddy will propose instructions to switch the eWON inrecovery mode :Flexy FamilyCosy Family1. Connect the eWON using an Ethernet cable via the LAN port(Use only the LAN port #1 on the eWON COSY 131)2. Power OFF the eWON, Power ON the eWON and hold the reset button (BI1)pressed until theeWON is detected by eBuddyFlexy FamilyCosy Family- Tips Use a thin tool or a paper clip to push the Reset button . The Led "BI1" gives the status of thereset button.Page 8 / 16eWON recovery and major firmware upgrade KB-0114-00
Knowledge BaseKB-0114-00 / Rev. 2.2Once eBuddy has detected the eWON as in recovery mode,Click the reset button twice again to start the recovery.At this step, eBuddy detects if a new Bootloader version must be installed on the eWONIf required eBuddy will update the Bootloader and ask to restart the recovery procedure again.Then you need to power the eWON off and on again with the reset button pressed.- Note Depending on the needed action in the recovery, eBuddy can automatically skip thisoperation without specific additional message if the bootloader is already updated.Page 9 / 16eWON recovery and major firmware upgrade KB-0114-00
Knowledge BaseKB-0114-00 / Rev. 2.2The recovery procedure will restart and then continue until the end of the process: The eWON is now ready- Caution If the Recovery Wizard cannot be successfully operated please take a look at thetroubleshooting sectionPage 10 / 16eWON recovery and major firmware upgrade KB-0114-00
Knowledge BaseKB-0114-00 / Rev. 2.24. Restore an eWON backupeBuddy can also restore a backup of your eWON configuration (as view in the Section 1) Select a eWON in the list . Click "Backup/Restore" or press “F4”. Select Restore . Click “Next”Page 11 / 16eWON recovery and major firmware upgrade KB-0114-00
Knowledge BaseKB-0114-00 / Rev. 2.2 The serial number of the selected eWON unit is transferred to the “S/N or IP Address”field.A) If needed, you can select another eWON by clicking the “Browse” button . Click “OK”B) To perform the backup the administrator Login & Password of the eWON is required- Caution Depending on the type of recovery actions, the eWON was perhaps reset to itsdefault parameters.The default Login/Password is adm/adm. These credentials should be changed!Page 12 / 16eWON recovery and major firmware upgrade KB-0114-00
Knowledge BaseKB-0114-00 / Rev. 2.2 Click on the “.” button to browse your PC and select the directory where you havestored the backup. Click “Next” eBuddy restores the backup from the chosen location.Your eWON is restored. Click “Finish”- Caution Reboot the eWON to apply changes- Tips Restore can also be managed by SD Card (starting firmware v11). Please refer to theSD Card documentation for more information about this option.Page 13 / 16eWON recovery and major firmware upgrade KB-0114-00
Knowledge BaseKB-0114-00 / Rev. 2.25. Troubleshooting5.1. Download the eWON Recovery firmware fileThrough the Manual firmware download webpageIn this page , select the firmware version and "Flexy Recovery", Click "Download"You will get a file with the extension ".ebu".This file has to be copied in the "Firmware" directory of eBuddy(C:\Program Files[x86]\eBuddy\Firmware).5.2. Connect to the eWONWe recommend to perform the recovery on an "isolated" local network loop.- Tips As your PC may take to much time to rise the Ethernet connection.We recommend to use an intermediate "Switch" and two "Straight" Ethernet cablesbetween your eWON and your computerPage 14 / 16eWON recovery and major firmware upgrade KB-0114-00
Knowledge BaseKB-0114-00 / Rev. 2.25.3. Recovery mode detection failureHave you entered the correct serial number? Indicating wrong serial number does not enable the eWON to be detected by eBuddy andcontinues the recovery action.Is the eWON in recovery mode? We recommend you to press the reset button (BI1) already before powering on your eWON.-NoteThe recovery procedure has a timeout after which your unit won't be detectedanymore.5.4. Restore with a different Memory OrganizationRestoring a comcfg.txt file (contained in the backup) on an eWON with a different MemoryOrganization will reformat your eWON at the next boot (see chapter 3.3.4.5.1 Memoryconfig in the RG-001).To avoid this problem, eBuddy will restore your file in two steps: Step 1: reformat the memory to match the new organization Step 2: put the Backup file on the eWONFor that reason, in this case, the overall restore procedure will take a longer time.5.5. Restore from a file "Including Support files"If you restore a backup with the check-box "Include Support Files" checked, all theinformation files will be also transferred on the eWON and, as they cannot be written, theywill generate some error in the diagnostic page.Even with these errors, your restore process is successful.Page 15 / 16eWON recovery and major firmware upgrade KB-0114-00
Knowledge BaseKB-0114-00 / Rev. 2.2RevisionRevision HistoryRevision 2016Total revision of the document2.116/02/2016Added CD section2.206/03/2017Added notion of pivot firmwareDocument build number: 26Note concerning the warranty and the rights of ownership:The information contained in this document is subject to modification without notice. Checkhttps://ewon.biz/support for the latest documents releases.The vendor and the authors of this manual are not liable for the errors it may contain, nor for theireventual consequences.No liability or warranty, explicit or implicit, is made concerning the quality, the accuracy and thecorrectness of the information contained in this document. In no case the manufacturer'sresponsibility could be called for direct, indirect, accidental or other damage occurring from anydefect of the product of errors coming from this document.The product names are mentioned in this manual for information purposes only. The trade marks andthe product names or marks contained in this document are the property of their respective owners.This document contains materials protected by the International Copyright Laws. All reproductionrights are reserved. No part of this handbook can be reproduced, transmitted or copied in any waywithout written consent from the manufacturer and/or the authors of this handbook.HMS Industrial NetworksPage 16 / 16eWON recovery and major firmware upgrade KB-0114-00
If you are using the eWON recovery to upgrade to a new major firmware release, make sure to backup the eWON before beginning the recovery process. As part of the eWON recovery, all of your eWON's settings will be erased. You will need to restore your backup once the eWON recovery process is completed. Use
